--- title: Skedulo Reviews meta_title: 'Skedulo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 422 reviews by the users' company size, role or industry to find out how Skedulo works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 422 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Skedulo Reviews **Vendor:** Skedulo **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 422 ## About Skedulo Skedulo builds deskless productivity software for the 80% of global workers who don’t work in a traditional office setting. From employees in fixed location facilities to mobile field workers on the frontline, deskless workers number 2.7 billion worldwide. DHL, Sunrun, The American Red Cross and hundreds of other organizations have used Skedulo’s Deskless Productivity Cloud to book over 35M appointments worldwide. The Skedulo Deskless Productivity Cloud helps organizations greatly simplify scheduling, gain visibility into and control over job scheduling and workforce utilization, equip employees with an intuitive app to help them better perform their day-to-day operations, provide actionable analytics on their workforce, and reduce operating costs. Founded in 2013, Skedulo is headquartered in San Francisco with offices in Australia, Vietnam, and the United Kingdom. The company has secured over $115 million in funding to date, led by Softbank, Microsoft's venture firm M12, Costanoa Ventures, and Blackbird. For more information, please visit www.skedulo.com. ## Skedulo Pros & Cons **What users like:** - Users find Skedulo's **ease of use** essential for efficiently managing scheduling and billing across multiple locations. (17 reviews) - Users find Skedulo to be **very user-friendly** , making tasks clear, concise, and easy to navigate. (8 reviews) - Users commend Skedulo for its **helpful adaptability** and responsive customization, enhancing their overall experience and productivity. (6 reviews) - Users praise Skedulo's **excellent customer support** , appreciating quick responses and helpful solutions when issues arise. (5 reviews) - Users appreciate the **intuitive interface** of Skedulo, making scheduling easy and efficient for their teams. (5 reviews) - Users value Skedulo's **efficient scheduling management** , appreciating its route organization and real-time tracking features. (5 reviews) - Easy Access (4 reviews) - Users appreciate the **efficiency** of Skedulo, streamlining task management and enhancing scheduling for teams. (4 reviews) - Simplicity (4 reviews) - Time Management (3 reviews) **What users dislike:** - Users feel **customization could be improved** , as limitations require frequent adjustments and cause confusion across applications. (8 reviews) - Users experience **limited features and customization** in Skedulo, affecting functionality and information relevance. (5 reviews) - Users find the **learning curve steep** , as task creation and integration can be cumbersome and confusing. (4 reviews) - Users find the **limited customization** in Skedulo restricts essential functionalities for effective roster management. (4 reviews) - Users express frustration with the **missing features** in Skedulo, limiting functionality and overall satisfaction. (4 reviews) - Customization Difficulties (3 reviews) - Users face **feature limitations** in Skedulo, lacking necessary functionalities and customization options for client information. (3 reviews) - Inaccurate Data (3 reviews) - Users find the **job allocation process lacking** , seeking better functionality and integration for a smoother experience. (3 reviews) - Linking Issues (3 reviews) ## Skedulo Reviews ### 1. Great Company! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Skedulo?** This app is very user friendly! I found that without training I could figure it out easily. **What do you dislike about Skedulo?** Logging in the first time can be tricky. You have to reset your password, etc to get started. **What problems is Skedulo solving and how is that benefiting you?** It is very efficient for scheduling ### 2. Good tool with lots of potential **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Skedulo?** I like the flexibility with being able to update and setup logic from salesforce that affects the Skedulo Web App. It Also has been nice to be able to add custom fields and forms to the Moblie UI. **What do you dislike about Skedulo?** Onboarding was a bit challenging and we are not a typical use case so we had to build a lot of custom logic. **Recommendations to others considering Skedulo:** Vet out your use case and how you plan to structure everything before building. **What problems is Skedulo solving and how is that benefiting you?** We are now able to have an auto booking and job creation from our website. As well, we are able to book and mobilize our Maintenance teams. The benefits for us have come in the analytics that we can use to see trends in our showings and Jobs. As well, the ability to not have to manually book jobs has been great. ### 3. Our experience with Skedulo has been very positive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2020 **What do you like best about Skedulo?** Skedulo caters to our business needs and is very user friendly **What do you dislike about Skedulo?** The ability to customize in app functionality would be helpful for some of our use cases **What problems is Skedulo solving and how is that benefiting you?** Improving the level of service we provide to our customers through customer needs and resource skill matching. ### 4. Skedulo is perfect for manaing resources scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Skedulo?** Great integration with Salesforce, easy to use and yet powerful product, expertise of the developer team to create solution that fits business needs. **What do you dislike about Skedulo?** After implementation we experienced bugs in the platform, but the developer team was quick to fix them. **What problems is Skedulo solving and how is that benefiting you?** We are using Skedulo to solve the problem of allocating resources based on their real-time availability. Since implementing Skedulo we were able to scale operations, and achieve greater visiblity of resource utilisation. And the platform is user friendly and easy to use, even for non techical users. We appreciate comprehensive Salesforce integration and ability to create custom solution on top of their platform. ### 5. Skedulo in Youth Services **Rating:** 4.0/5.0 stars **Reviewed by:** George L. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Skedulo?** The product works out of the box.Skedulo has extensive documentation with ready access to customer service managers and developers for training and information.The ability to add fields easily and quickly is an enormous advantage for evolving the reporting capability in line with changing requirements.Salesforce provides extensive reporting capability with data access. Above all the Skedulo app works reliably as documented. **What do you dislike about Skedulo?** Extensive learning curve with Skedulo and Saleforce. Understanding salesforce data access. All reports are derived from Saleforce once the relationships are understood **What problems is Skedulo solving and how is that benefiting you?** Capturing service time and distance in realtime to allow generation of payroll and customer billing reports.This facilitates control and timeliness of remote workforce. ### 6. Easy to use, modern and innovative **Rating:** 4.5/5.0 stars **Reviewed by:** Masoud A. | Salesforce Architect / Head of Technology , Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Skedulo?** The UI , and ease of use and quick response time. **What do you dislike about Skedulo?** -Small thing like it would be great if the web app remembers my last filter selections without having to save the filter -Mobile app job status change can be a bit more intuitive -Error reporting can be improved too. i.e: error codes e-123cdef do not make sense **What problems is Skedulo solving and how is that benefiting you?** As the business is growing and we are covering more regions with different timezones and therefore we will be sending more agents to the sites Keeping up with the agents schedules and job status using spreadsheet was not possible anymore. We wanted to have an app which we can incorporate into our Salesforce platform which is able to create and track jobs where the field agents can submit their times and completion statuses via an app which get updated automatically in Salesforce. Skedulo made this possible for us and we are phasing out the spreadsheets region by region. Another cool feature on the app is location racking of the field agents when they are en route to the site. With location services being enabled , we can see exactly where each resource is at any point of time. The UI also on both the web app and the mobile app is very nice. Also they provide you with useful dashboards which you can plug in to your Salesforce to get different insights on your jobs. ### 7. Comms issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Skedulo?** The mostly seamless transition between apps, **What do you dislike about Skedulo?** Some comms errors that are hard to fathom **What problems is Skedulo solving and how is that benefiting you?** Issues with actions that should be able to be done in Skedulo but they produce the wrong affect in the main DB ### 8. Excellent Product and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Vice President, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Skedulo?** The constant innovation and furthering of their product. They are always rolling out new features and iterations of the software. The support is great as well and we have needed plenty as we have built in some automated features and needed help putting it all together. **What do you dislike about Skedulo?** Only downside is not being able to modify the front end GUI very much. **Recommendations to others considering Skedulo:** Solid product, give it a go. The team is super friendly and helpful and it doesnt take long to setup and test it out. The live tracking of drivers etc. is great as is the JIT algorithm/scheduler. **What problems is Skedulo solving and how is that benefiting you?** Scheduling for our photographers and field coordinators who have to visit hundreds of properties every month. ### 9. We migrated from Click to Skedulo in short period of time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2020 **What do you like best about Skedulo?** Best is their Employees. They are very supportive and knowledgable. Code Customizations per our company requirement is done in a limited amount of time. The support model is excellent. **What do you dislike about Skedulo?** I personally fee Job bar in the swimlane should be a little bit bigger. But this is just a cosmetic look and fee. **What problems is Skedulo solving and how is that benefiting you?** Scheduling made easier for our schedulers. ### 10. Skedulo Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Casey L. | Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2019 **What do you like best about Skedulo?** I like how easy to use it is and how nice the UA is **What do you dislike about Skedulo?** Sometime the notifications don't come through. I with that I had more ability to customize my view **Recommendations to others considering Skedulo:** I would tell them to make sure they look at the features **What problems is Skedulo solving and how is that benefiting you?** I like having calendar mostly. I enjoy being able to see what I'll be doing later down the line ### 11. Skedulo has been a valuable asset to unlocking more features of the data we store in Salesforce **Rating:** 3.5/5.0 stars **Reviewed by:** Eric C. | Operations Coodinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Skedulo?** Customer service has been very responsive, knowledgeable, and professional **What do you dislike about Skedulo?** The rigid nature of the web app. It's necessary to use in some circumstances as all features of Skedulo aren't available in Salesforce. I would prefer to exist in one environment **Recommendations to others considering Skedulo:** Test cases with your users are crucial. It's not the easiest aspect of implementing Skedulo, but since going live, we've found many changes we would have wanted to bring up during testing. **What problems is Skedulo solving and how is that benefiting you?** Eliminating the need for Google Calendar and manually syncing data between a scheduling interface and customer data in Salesforce. We've realized that timesheets may be able to be implemented using Skedulo data and have begun working on that project. ### 12. Informative, friendly, experienced staff, patient **Rating:** 5.0/5.0 stars **Reviewed by:** Colette B. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Skedulo?** Although we have not yet gone live I am very happy with rostering, forms and everything else thus far. **What do you dislike about Skedulo?** The only downside for us is the costing. Being a small service it's alot of money to outlay. **Recommendations to others considering Skedulo:** I think this will help services save alot of time **What problems is Skedulo solving and how is that benefiting you?** We will benefit by spending less time on paperwork ### 13. It is easy to be used but need little bit more tune up **Rating:** 4.0/5.0 stars **Reviewed by:** Slavko B. | Operation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Skedulo?** Work great with Selsforce. It is easy to be used by our crew members. I personally like option for recurring jobs **What do you dislike about Skedulo?** view still need some love. you cannot pause job, mobile user can accidentally delete notes.. **Recommendations to others considering Skedulo:** I would recommend skedulo as scheduling platform. **What problems is Skedulo solving and how is that benefiting you?** it is scheduling app. Benefits of scheduling and linked to SF ### 14. Customer Satisfaction driven business delivering quality solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Mandy P. | Integration Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Skedulo?** The Skedulo Team doesn't believe in cramming a square peg in a round hole. With a flexible solution, they fit our unique business model. **What do you dislike about Skedulo?** To be honest, our working relationship with Skedulo and the product fit our needs in a very comprehensive and efficient way. **Recommendations to others considering Skedulo:** Both Skedulo's out of the box and custom solutions are very user friendly and competitively engineered. The exemplary customer experience is a nice add on. **What problems is Skedulo solving and how is that benefiting you?** We initially partnered to solve some heartburn with scheduling and dispatching resources. Our company has also seen increased efficiency, improved proactive in place of reactive behavior, earlier release of dispatch, and labor hour reduction. ### 15. Valuable and attentive partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about Skedulo?** Skedulo has been a great partner for us. We had looked at many tools to help us automate our internal resources for scheduling and Skedulo was the only tool that hit all the marks. They have been willing to make customizations where necessary and also give us guidance on process improvements. **What do you dislike about Skedulo?** There hasn’t been much that we have disliked thus far. **What problems is Skedulo solving and how is that benefiting you?** We are using Skedulo to manage our demo scheduling process for our internal resources. They are often multi layered and complicated. Skedulo has been the only tool up for the task. ### 16. Good product, good support **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson B. | Salesforce Admin / Development, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Skedulo?** Clean app UI and the way they accommodate to your business needs and requirements as well as making sure it works in conjunction with Salesforce. **What do you dislike about Skedulo?** Sometimes the app gets a little glitchy but nothing that can be resolved with shutting down the app and/or phone and let the Skedulo team know about it and a solution will be offered to you right away. Maybe the web interface can be improved a bit too. **Recommendations to others considering Skedulo:** Testing! For sure please do an exhausting testing and make sure Skedulo covers every angle of your business needs and requirements. **What problems is Skedulo solving and how is that benefiting you?** We're an Internet Service Provider company and our scheduling process have been evolved but using Skedulo. The integration with Salesforce allow us to keep track of our installers and crews times as well as a sorts of statistical data we can gather within Salesforce about what happens out in the field. ### 17. Smart scheduling, It's a thing. **Rating:** 5.0/5.0 stars **Reviewed by:** Rebekah L. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Skedulo?** Scheduling is more than just maximizing the efficiency of your workforce it's also being able to manage real time the changes and requirements that service based work entails. Skedulo, allows for both the management of established and new scheduling while combining predicative analytics to inform options to ensure clients needs are met and employees are utilized. **What do you dislike about Skedulo?** It would be great to see more options for resource management and forecasting and then also the ability to assign by particulars locations and/or regions - or a blended combination of both **Recommendations to others considering Skedulo:** Collaborative organization, great rapport, ability to customize solution for the needs of the client with scalable solutions and at a price point that is worth the investment. We liked its ability to integrate with our EMR and CRM solution - SalesForce **What problems is Skedulo solving and how is that benefiting you?** Scheduling, navigation and ensuring efficient use of staffing. ### 18. Skedulo Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Skedulo?** The best features about Skedulo are the geolocation and assignment based rules. I like the ability to send my field reps the list of tasks they need to complete the job. The configuration and setup is pretty straight forward and easy to understand. **What do you dislike about Skedulo?** I don't like that the jobs are not available before or after 90 days. Also all of the additional forms require Skedulo customization. **Recommendations to others considering Skedulo:** Always check the user guide before reaching out for Skedulo support most of my questions have been addressed in knowledge. **What problems is Skedulo solving and how is that benefiting you?** We use it to send jobs to our field agents to perform different jobs based upon what is ordered. Depending on the job they will have different tasks to perform. ### 19. Dedicated team, focused on customer success **Rating:** 4.5/5.0 stars **Reviewed by:** Harvey G. | President, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Skedulo?** Skedulo provides dedicated PM and team as well as hyper support (direct developer access) during post go-live **What do you dislike about Skedulo?** variations in build quality, as defects are fixed, sometimes new ones creep in. **Recommendations to others considering Skedulo:** Licensing starts at purchase, make the most of pre-development engagement time to reduce the wasted time of not being able to use the platform as it is being configured. **What problems is Skedulo solving and how is that benefiting you?** Skedulo is our Field Service Application for our Phlebotomy and concierge at home health services. It manages the schedules internally and provides external access to customer on demand scheduling. ### 20. Scheduling made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Skedulo?** We integrated Skedulo with salesforce and now Employees can track requests and see job statuses of deployed staff in real-time! **What do you dislike about Skedulo?** Updating versions of Skedulo can sometimes be complicated, thier engineers are offshore so getting real-time responses are sometimes difficult. **What problems is Skedulo solving and how is that benefiting you?** Skedulo allows us to connect to our freelancer's google calendar getting their availability allowing us to schedule them for jobs without having to hop on a call to find their availability. ### 21. Not a perfect product but good enough **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about Skedulo?** The user interface is very intuitive and it seamlessly integrates with Salesforce for the most part. Our customer success team use it everyday and find it super useful. **What do you dislike about Skedulo?** - Slow at times - data privacy - small bugs - mobile optimization is lacking **Recommendations to others considering Skedulo:** try out a few of it's competitors too **What problems is Skedulo solving and how is that benefiting you?** We are able to find and book photographers in our client's areas easily. ### 22. A day in the life **Rating:** 4.0/5.0 stars **Reviewed by:** Mon J. | Teachers, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Skedulo?** I really enjoy how I can set my own availibility- its what makes this app very helpgul. **What do you dislike about Skedulo?** I wish that I could have access to a more detailed template for my available days. **Recommendations to others considering Skedulo:** I would say that video chat or sending photots would be helpful **What problems is Skedulo solving and how is that benefiting you?** I have a few jobs so it takes a lot to stay on task. Skedulo helps with that. ### 23. It's been okay so far **Rating:** 3.0/5.0 stars **Reviewed by:** Wes B. | Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Skedulo?** Its pretty cool to get all the jobs in one place **What do you dislike about Skedulo?** I wish the notifications were more specific **Recommendations to others considering Skedulo:** Better notifications **What problems is Skedulo solving and how is that benefiting you?** I'm working on being more organized ### 24. SKedulo in a a few words **Rating:** 3.5/5.0 stars **Reviewed by:** Dan S. | Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Skedulo?** I like being able to see all of the employee work **What do you dislike about Skedulo?** I dont like the mobile version most of the time **What problems is Skedulo solving and how is that benefiting you?** We are solving staffing issues ### 25. Sales force for education **Rating:** 4.5/5.0 stars **Reviewed by:** Ezekiel K. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Skedulo?** I love using the calendar swim lane as well as creating availability templates **What do you dislike about Skedulo?** I don't like that I can't customize individual invitations **What problems is Skedulo solving and how is that benefiting you?** Employees having a list veiw ### 26. Great option for managing our growing company! **Rating:** 4.0/5.0 stars **Reviewed by:** Kari M. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Skedulo?** Their willingness to take on whatever new features we present. **What do you dislike about Skedulo?** N/A There is a 40 character limit so I must fill. **Recommendations to others considering Skedulo:** If you're thinking about it, do it! It's been worth it to our company and we are a company that wouldn't normally use Skedulo. But it worked so well! **What problems is Skedulo solving and how is that benefiting you?** We needed a scheduling system for our company as our old one was not quite the right fit. Skedulo has been knocking it out of the park. ### 27. Has a lot of potential to be great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Skedulo?** Reduced admin time with invoicing. Clear record of who the customer is seeing from the company, and the history of appointments. **What do you dislike about Skedulo?** Still unable to automatically factor in/ invoice capped travel cost. Sometimes it takes very long for it to load and change status. **What problems is Skedulo solving and how is that benefiting you?** As the cheduler- I have much better visibility of my team's billable status. ### 28. Picture Perfect! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Skedulo?** Skedulo makes it easy to work with different distributed resources and allow our team to manage different workflows than are native to Salesforce. **What do you dislike about Skedulo?** Sometimes the permissioning and user support can be complicated. **What problems is Skedulo solving and how is that benefiting you?** Skedulo allows us to effectively co-ordinate teams on two continents with users in multiple different functions. ### 29. Great workforce management tool plus Skedulo are a great Company that listens to its user base. **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen L. | Systems and Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Skedulo?** Skedulo are a Company that are really engaged with their user base **What do you dislike about Skedulo?** The way the field app syncs data back to Skedulo / Salesforce **Recommendations to others considering Skedulo:** If you are looking for a workforce management tool that allows you to schedule out your field staff or assets, I would definitely recommend Skedulo. If you give your field staff all the jobs they will be doing on the first of the month and you leave them to there own devices (no scheduling) then this probably isn't the right tool. **What problems is Skedulo solving and how is that benefiting you?** Skedulo has helped us solve a number of issues and pain points. Scheduling issues relating to optimising Technicians workloads and routes with the help of the Skedulo Web App (scheduling tool), this is what Skedulo does at its core and it does it really well. The ability the customise the field app (Skedulo X) is also particularly useful and has allowed us to rationalise various applications and make the experience for our field staff more seamless and integrated. Customer visibility / engagement - because Skedulo can come as a Salesforce package the Data is held in Salesforce which means we have the ability to easily expose this information to our customers, giving them the assurance that we are doing what we say we are doing. This area alone has certainly helped close out a few deals. ### 30. Scalable Scheduling Solution with Top Functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Skedulo?** Scalable solution with location and configurable settings that support optimal resource utilization through a mobile platform that staff can easily interact with. **What do you dislike about Skedulo?** Integration is not direct with healthcare, but this can be accommodated. **Recommendations to others considering Skedulo:** Do not over customize to allow further scalability. **What problems is Skedulo solving and how is that benefiting you?** We are working to best schedule visits with patients, while our resources, clinicians, have various skills and availability. We believe we are able to schedule 1-2 additional patient visits per day because of the platform capabilities to optimize our schedules. We have have gained efficiency in tracking mileage for reimbursement. ### 31. Skedulo Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Skedulo?** The ability to find resources by location with ease, change resources when needed. Can include resources that have special certifications. **What do you dislike about Skedulo?** Not being able to change anything in the past. Dealing with timezone the "past" isn't always the past. Also in our business things change and we don't find out until after. Need ability to remove things for the past. Also, having online/onsite trainers timezones can get confusing. Need better way to determine how to display timezones for online/onsite. **Recommendations to others considering Skedulo:** N/a **What problems is Skedulo solving and how is that benefiting you?** Easily schedule resources without having to look at locations. ### 32. Skedulo to rescue **Rating:** 4.5/5.0 stars **Reviewed by:** Vladimir M. | Vice President, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Skedulo?** The scheduling capabilities and the ease of use within our PMO office **What do you dislike about Skedulo?** really nothing. A great tool, at a great price. **What problems is Skedulo solving and how is that benefiting you?** Project Management and administration. Ease of sharing and distribution of schedules for our internall PMs/PgMs ### 33. Skedulo and its benefits **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Skedulo?** The ability to remotely manage schedules for dozens of resources id amazing! **What do you dislike about Skedulo?** As an organization, we're not very fond of the updated app as it has limited our ability to perform the same functions efficiently. We've shared the feedback with the Skedulo team and hope to find a fix, soon. **What problems is Skedulo solving and how is that benefiting you?** Managing workforce remotely Avoid redundant communications by using defined processes Capacity Planning ### 34. Great Scheduling Product - Customizable at a Cost **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Skedulo?** Skedulo is used in tandem with another product and was brought on for a specific use case. It has worked well for scheduling resources and was relatively easy to implement. It is also highly customizeable but comes at a steep cost each time. **What do you dislike about Skedulo?** Contracting was a little difficult as we had to define the number of user licenses in the future when it was an unknown service at the beginning. **What problems is Skedulo solving and how is that benefiting you?** Scheduling for a new sales model in the field that was not possible previously. ### 35. External scheuling made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Skedulo?** What I love most about Skedulo is the ability to customize its integration with Salesforce. **What do you dislike about Skedulo?** Skedulo doesn't have advanced technical support during US hours. In the past we've had issues with the Skedulo managed package and needed support but their engineer being based in Asia was only able to provide it during our off-peak hours **Recommendations to others considering Skedulo:** I'd recommend making sure your process is defined before configuring Skedulo, for example, while the analytics Skedulo provides us through its Salesforce Integration list options within the app needs to be properly pre-defined for your service team. **What problems is Skedulo solving and how is that benefiting you?** Skedulo allows us to commission a photographer to go out and take headshots of our clients without us having to facilitate any setup. ### 36. Skedulo is the future **Rating:** 3.0/5.0 stars **Reviewed by:** Maddie M. | coach, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2019 **What do you like best about Skedulo?** I like how powerful the application can be **What do you dislike about Skedulo?** I dont like all the UI changes- sometimes **Recommendations to others considering Skedulo:** one **What problems is Skedulo solving and how is that benefiting you?** Scheduling problems ### 37. General Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Skedulo?** The functionality and compatibility with Salesforce. **What do you dislike about Skedulo?** There isn't much to dislike. I am relatively new and find it user friendly. **What problems is Skedulo solving and how is that benefiting you?** Scheduling ### 38. It's a way more flexible scheduling program than our previous option **Rating:** 4.0/5.0 stars **Reviewed by:** Violette Z. | Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Skedulo?** Easy to use mobile app; ability to track jobs while in progress; rules to automatically assign jobs **What do you dislike about Skedulo?** Hard to add a profile photo, not intuitive to complete a job **What problems is Skedulo solving and how is that benefiting you?** Scheduling showing agents; the auto-assignment is much easier than our old system ### 39. Great experience overall! **Rating:** 4.5/5.0 stars **Reviewed by:** Kristen N. | Information Technology - Salesforce Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Skedulo?** Everyone I have worked with at Skedulo has been extremely helpful. They all seem to have extensive knowledge of their product and really care about helping their customers roll it out successfully. **What do you dislike about Skedulo?** The only negative would be some of the time difference issues. Being EST sometimes it was difficult to find times that would work with PST or Australia. **What problems is Skedulo solving and how is that benefiting you?** We run the majority of our business processes through Salesforce. We have a backend home grown system that we are working to sunset and move everything into Salesforce. Scheduling for our implementation team was something we were doing outside of Salesforce and we did not want to have to custom build a solution. We were able to use Skedulo and where custom dev was needed they helped us to get there. ### 40. Valuable Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Skedulo?** We had been searching for a long time for a solution to replace a home grown scheduling tool. Skedulo provided the right solution that was Salesforce native. Their sales and technical team have been outstanding to work and have helped us create a thorough and well thought out solution. **What do you dislike about Skedulo?** So far, our implementation is still in the development phase but we haven't seen anything that we need it to do that it can't. **What problems is Skedulo solving and how is that benefiting you?** We were looking for a tool that would help us schedule internal resources in a dynamic way with real time calendar views. We accomplished this with Skedulo and an Outlook integration that keeps our users in Salesforce and helps us get better reporting. ### 41. Best platform for increasing scheduling efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2019 **What do you like best about Skedulo?** The customer service and support is outstanding. They were with us every step of the way as we customized the process to fit our exact needs. Could not be happier with the responsiveness and support. **What do you dislike about Skedulo?** Nothing at this time. We are in early implementation stages. **What problems is Skedulo solving and how is that benefiting you?** We are still in the early stages of implementation, but roll out has been smooth and Skedulo has been right there if needed to work through any questions or concerns. ### 42. Little to no backend support.. **Rating:** 0.5/5.0 stars **Reviewed by:** Cuauhtémoc O. | Expansion Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Skedulo?** potential and vision for a great product **What do you dislike about Skedulo?** support team lacks knowledge of the product implementation **Recommendations to others considering Skedulo:** please clarify any details and func reqs on your use-case before making the switch **What problems is Skedulo solving and how is that benefiting you?** scheduling agents for home showings **Official Response from Angela Gonzales:** > Hi, I'm Angela with Skedulo. We appreciate you taking the time to review us. I'm sorry to hear that how you’re using the product is not meeting your use case and that you have difficulty with back end support. We'd love to better understand and resolve your challenges and help prevent other customers from having the same issues. Would you be willing chat more about your experience? Please email me at agonzales@skedulo.com and we will do what we can to help make it right. Thank you! Angela ### 43. Operations Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Skedulo?** I love the flexibility of the system it really helps **What do you dislike about Skedulo?** Sometimes there is too much and I'm not sure where to look to find what i neeed **Recommendations to others considering Skedulo:** I would definitely look at making the information more streamlined from sales force that is what i would do for sure **What problems is Skedulo solving and how is that benefiting you?** I am a education business. It is great for keeping track of who I have in he field ### 44. Delivering Field Service **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | President ServiceMaster Restore & Clean - Whistler & Squamish, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2019 **What do you like best about Skedulo?** Mobile App, and integration with Salesforce, ability to structure our data that best suites the delivery of our services and to manage our account and order relationships. **What do you dislike about Skedulo?** Calendar view on web app is improving still some more work to do. Road Map looks great in this area. **Recommendations to others considering Skedulo:** Great support and team. Very accommodating and great to work with. **What problems is Skedulo solving and how is that benefiting you?** Field Management and customer integration ### 45. Great customer service, easily customizable. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Skedulo?** The group of staff at Skedulo are very knowledgeable and quick to help! We use Skedulo on a daily basis to dispatch technicians, and the very few problems we have, get resolved quickly. **What do you dislike about Skedulo?** It is definitely tailored towards same town, quick events. Our service events often take multiple days, and its a little messy to get it to do that. However, I must say, the recent update was a step in the right direction for us! **Recommendations to others considering Skedulo:** I would recommend Skedulo to same day service / delivery businesses. There are some changes I would like to see made for our company, but I think we are a very small portion of the customer base, in a very niche market. Overall, Skedulo has delivered us the best bang for our buck over other ERP type systems. They are headed in the right direction to take over the market, and I feel they will get there sooner rather than later. Their tech support / sales team are very good at understanding your wants and needs, and acting on them to give you the best results possible. **What problems is Skedulo solving and how is that benefiting you?** We are able to quickly and accurately dispatch our service technicians with all needed information. We have seen a growth in productivity, as well as accurate time reporting. ### 46. As a admin user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Skedulo?** It is the primary resource for managing the assignment of personnel to patient appointments, received by the CRM System via HL7 feeds, for our care coordinators. **What do you dislike about Skedulo?** Most of the time it is good, sometimes a job is not created due to integration error **What problems is Skedulo solving and how is that benefiting you?** Skedulo is responsible for scheduling and management of resources at the Recommended Item/Appointment Level ### 47. New Customer n the Midst of the Build **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Asst Director of Nursing, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2019 **What do you like best about Skedulo?** Flexibility, willingness to work with us to make things work for all involved. **What do you dislike about Skedulo?** Nothing yet s we are still within he implementation process **What problems is Skedulo solving and how is that benefiting you?** Inefficient scheduling processes: routing, consideration of pt preferences, locate emergent/urgent staffing for needs, include all aspects of a clinician's day in scheduling decisions, ...... ### 48. Skedulo Time Report **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Skedulo?** the different features available on Skedulo to do time reporting efficiently **What do you dislike about Skedulo?** time Report UI is something I don't like much., **What problems is Skedulo solving and how is that benefiting you?** time reporting in rela -time was a challenge before Skedulo ### 49. Great solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Skedulo?** The jobs console provides users the ability to manage effectively. **What do you dislike about Skedulo?** Better integration with Google maps/directions API. Bundle solution so customers do not need to acquire their own licenses. **What problems is Skedulo solving and how is that benefiting you?** Automation of dispatching and work order management. Better data collection by field staff. ### 50. Very easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Skedulo?** The app is very simple and easy for the installers to use **What do you dislike about Skedulo?** Some of the scheduling was been problematic **What problems is Skedulo solving and how is that benefiting you?** Offline capabilities are great. Taking pictures of the installations and taking for time management. ## Skedulo Discussions - [What's the difference between Mobile Workforce Management and Field Service Management?](https://www.g2.com/discussions/mobile-workforce-management-v-field-service-management) - 2 comments, 1 upvote - [How do I assign](https://www.g2.com/discussions/30718-how-do-i-assign) - 1 comment, 1 upvote - [View Skedulo pricing details and edition comparison](https://www.g2.com/products/skedulo/reviews?page=7&source=search§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+06%3A14%3A39+-0500&secure%5Bsession_id%5D=8772c9fd-af42-41b9-9814-29ff97f90fda&secure%5Btoken%5D=ff2ac41ff79a24b8daaefbc33264ae7cb24ffbfc13ff1f0c0b4212476b733ed5&format=llm_user) ## Skedulo Integrations - [Azure Logic Apps](https://www.g2.com/products/azure-logic-apps/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) ## Skedulo Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Skedulo Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (975 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (367 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (514 reviews)