--- title: Skedulo Reviews meta\_title: 'Skedulo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 422 reviews by the users' company size, role or industry to find out how Skedulo works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 422 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Skedulo Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Skedulo's **ease of use** essential for efficiently managing scheduling and billing across multiple locations. [(17 mentions)](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260943&qs=pros-and-cons#reviews) Users find Skedulo to be **very user-friendly** , making tasks clear, concise, and easy to navigate. [(8 mentions)](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260606&qs=pros-and-cons#reviews) Users commend Skedulo for its **helpful adaptability** and responsive customization, enhancing their overall experience and productivity. [(6 mentions)](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260973&qs=pros-and-cons#reviews) Users praise Skedulo's **excellent customer support** , appreciating quick responses and helpful solutions when issues arise. [(5 mentions)](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260089&qs=pros-and-cons#reviews) Users appreciate the **intuitive interface** of Skedulo, making scheduling easy and efficient for their teams. [(5 mentions)](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1259963&qs=pros-and-cons#reviews) Users feel **customization could be improved** , as limitations require frequent adjustments and cause confusion across applications. [(8 mentions)](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260348&qs=pros-and-cons#reviews) Users experience **limited features and customization** in Skedulo, affecting functionality and information relevance. [(5 mentions)](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260826&qs=pros-and-cons#reviews) Users find the **learning curve steep** , as task creation and integration can be cumbersome and confusing. [(4 mentions)](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1259999&qs=pros-and-cons#reviews) Users find the **limited customization** in Skedulo restricts essential functionalities for effective roster management. [(4 mentions)](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260650&qs=pros-and-cons#reviews) Users express frustration with the **missing features** in Skedulo, limiting functionality and overall satisfaction. [(4 mentions)](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260571&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Skedulo ##### 1. Ease of Use Users find Skedulo's **ease of use** essential for efficiently managing scheduling and billing across multiple locations. [ See 17 mentions ](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260943&qs=pros-and-cons#reviews) See Related User Reviews JR James R. Mid-Market (51-1000 emp.) 4.5/5 "Skedulo Observation" What do you like about Skedulo? The more you use it, the easier it gets. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effective and Helps with Workflow" What do you like about Skedulo? It allows me to keep track of projects by location, time, as well as the current status ##### 2. User-Friendly Users find Skedulo to be **very user-friendly** , making tasks clear, concise, and easy to navigate. [ See 8 mentions ](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260606&qs=pros-and-cons#reviews) See Related User Reviews JR James R. Mid-Market (51-1000 emp.) 4.5/5 "Skedulo Observation" What do you like about Skedulo? The more you use it, the easier it gets. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Good but could be better" What do you like about Skedulo? Straight forward interface. User friendly ##### 3. Helpful Users commend Skedulo for its **helpful adaptability** and responsive customization, enhancing their overall experience and productivity. [ See 6 mentions ](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260973&qs=pros-and-cons#reviews) See Related User Reviews ![Rheanna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rheanna S.") RS Rheanna S. Mid-Market (51-1000 emp.) 5.0/5 "Huge Fan!!" What do you like about Skedulo? I really appreciate how Skedulo has adapted to our unique needs, which differ significantly from typical user requirements. The Skedulo team has gone ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "My Skedulo Day" What do you like about Skedulo? Very helpful to see location of destinations traveling to and different options on getting directions ##### 4. Customer Support Users praise Skedulo's **excellent customer support** , appreciating quick responses and helpful solutions when issues arise. [ See 5 mentions ](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260089&qs=pros-and-cons#reviews) See Related User Reviews ![Rheanna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rheanna S.") RS Rheanna S. Mid-Market (51-1000 emp.) 5.0/5 "Huge Fan!!" What do you like about Skedulo? I really appreciate how Skedulo has adapted to our unique needs, which differ significantly from typical user requirements. The Skedulo team has gone ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Sales Team Scheduling Platform" What do you like about Skedulo? Skedulo's team and customer service! We've had great support from the team. ##### 5. Intuitive Users appreciate the **intuitive interface** of Skedulo, making scheduling easy and efficient for their teams. [ See 5 mentions ](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1259963&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Good but could be better" What do you like about Skedulo? Straight forward interface. User friendly ![Sheridan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheridan L.") SL Sheridan L. Mid-Market (51-1000 emp.) 4.0/5 "We have not worked out all the kinks yet but they have been good to work with." What do you like about Skedulo? It saves us time. It is easy to understand how to use. ### 5 Cons or Disadvantages of Skedulo ##### 1. Improvement Needed Users feel **customization could be improved** , as limitations require frequent adjustments and cause confusion across applications. [ See 8 mentions ](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260348&qs=pros-and-cons#reviews) See Related User Reviews SE Silvana E. Mid-Market (51-1000 emp.) 5.0/5 "Syncs Perfectly with Google Calendar" What do you dislike about Skedulo? Syncs Well, but Customization Could Be Improved ![Rheanna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rheanna S.") RS Rheanna S. Mid-Market (51-1000 emp.) 5.0/5 "Huge Fan!!" What do you dislike about Skedulo? Since the analytics feature is still new and being tailored to our specific needs, there are a few reports that could use some adjustments. However, t ##### 2. Limitations Users experience **limited features and customization** in Skedulo, affecting functionality and information relevance. [ See 5 mentions ](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260826&qs=pros-and-cons#reviews) See Related User Reviews TS Tammy S. Mid-Market (51-1000 emp.) 0.5/5 "Working with Skedulo" What do you dislike about Skedulo? Different applications Web and App make it a little confusing. The products has a number of limitations that require customisation or waiting on relea ![Aliyat M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aliyat M.") AM Aliyat M. Small-Business (50 or fewer emp.) 4.0/5 "Best Schedule App Manager" What do you dislike about Skedulo? The only downside I find during my experience with Skedulo is the unavailability of enough features and a little of bug fixes. ##### 3. Learning Curve Users find the **learning curve steep** , as task creation and integration can be cumbersome and confusing. [ See 4 mentions ](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1259999&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Good but could be better" What do you dislike about Skedulo? to create a task is cumbersome and it isn't automatically synced with Google calendar TS Tammy S. Mid-Market (51-1000 emp.) 0.5/5 "Working with Skedulo" What do you dislike about Skedulo? Different applications Web and App make it a little confusing. The products has a number of limitations that require customisation or waiting on relea ##### 4. Limited Customization Users find the **limited customization** in Skedulo restricts essential functionalities for effective roster management. [ See 4 mentions ](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260650&qs=pros-and-cons#reviews) See Related User Reviews SE Silvana E. Mid-Market (51-1000 emp.) 5.0/5 "Syncs Perfectly with Google Calendar" What do you dislike about Skedulo? Syncs Well, but Customization Could Be Improved TS Tammy S. Mid-Market (51-1000 emp.) 0.5/5 "Working with Skedulo" What do you dislike about Skedulo? Different applications Web and App make it a little confusing. The products has a number of limitations that require customisation or waiting on relea ##### 5. Missing Features Users express frustration with the **missing features** in Skedulo, limiting functionality and overall satisfaction. [ See 4 mentions ](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260571&qs=pros-and-cons#reviews) See Related User Reviews ![LEWIS ALEJANDRO A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LEWIS ALEJANDRO A.") LA LEWIS ALEJANDRO A. Small-Business (50 or fewer emp.) 5.0/5 "Great tool that allow you to overview your operations." What do you dislike about Skedulo? I can't not use it on the app. It would be amazing to be able to overview everything from the phone. ![Aliyat M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aliyat M.") AM Aliyat M. Small-Business (50 or fewer emp.) 4.0/5 "Best Schedule App Manager" What do you dislike about Skedulo? The only downside I find during my experience with Skedulo is the unavailability of enough features and a little of bug fixes. ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ View All Alternatives ](https://www.g2.com/products/skedulo/competitors/alternatives) SB Samantha B. Operations Support Manager Mid-Market (51-1000 emp.) 8/13/2024 "A tool for a helpful start but not to provide the end route" 2/5 What do you like best about Skedulo? I like that it helps to start organizing the routes and gives you a jump start. I also like that when you hover over the jobs you get some information. I like that the system prevents you from over scheduling an installer, or just in general. I feel like it is easy to block someone out for the day or certain hours. Review collected by and hosted on G2.com. What do you dislike about Skedulo? I believe more information should be given when you hover over the jobs, in the map view. I think you should be able to input a starting address and finish address, that way it can lead the installers home. I don't like that it is a little tricky to move jobs around. When the jobs are first organized,I don't think it does that great of a job. It will have installers going out of their way. Review collected by and hosted on G2.com. What problems is Skedulo solving and how is that benefiting you? I think it has solved the issue of training someone on scheduling. I think it is a good tool to show someone what is needed for scheduling and how a route should look. With associates being able to see it layed out on a map, it allows them to see what area the measure techs and installers will be traveling. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Bethany H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bethany H.") BH Bethany H. Administrative Assistant Mid-Market (51-1000 emp.) 8/8/2024 "New to Skedulo- easy to learn!" 3.5/5 What do you like best about Skedulo? Skedulo I feel like is very user friendly. Coming into my current position knowing nothing about it, I was anticipating taking a while to get used to using the software. BUT! Skedulo (in my opinion) is very user friendly and easy to get around. It makes tracking my appointments very easy and it also allows me to customize everyone's schedule individually, which I like a lot. Customer support is also very helpful and gets back to your concerns very quickly! Since I use this every day, it's important to me that I am able to get results and feedback quickly from customer support. Review collected by and hosted on G2.com. What do you dislike about Skedulo? I think the only thing I can think of that I dislike about Skedulo is there have been a couple of times that I go to open a photo that was uploaded and it was very zoomed in so I couldn't see the entire photo. However, customer support quickly helped me resolve that problem and we were good to go! Review collected by and hosted on G2.com. What problems is Skedulo solving and how is that benefiting you? Skedulo helps manage appointments across all of our phlebotomists in the United States. It makes it very easy to switch back and forth to Salesforce, which is another program that I use daily. It's very cohesive moving between the two! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AH Aidan H. Business Applications Team Leader Enterprise (\> 1000 emp.) 8/11/2024 "Flexibility to suit multiple scheduling requirements, company is responsive and listens to customers" 4.5/5 What do you like best about Skedulo? Fits multiple scheduling scenarios and integrates with Lumary well. Skedulo is receptive to customer feedback and will support custom development if/where necessary. Product release cycle is fast and we've seen fixes for bugs we've experienced appear quickly in following releases. Review collected by and hosted on G2.com. What do you dislike about Skedulo? Sometimes changes catch us by surprise, requiring quick (small) adjustments to our internal user guides. The security model and/or the Salesforce platform sometimes limits us in applying the configurations we would prefer for our business. Review collected by and hosted on G2.com. What problems is Skedulo solving and how is that benefiting you? Customer appointments and billing - works well for face to face sessions for our staff working with customers, either in the community or at our offices, and supports automatic billing integration with Lumary. Staff scheduling - where billing is not linked, but we need to schedule shifts for care staff across multiple locations. The mobile app is used for staff to view their roster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AB Adrian B. Transformation Specialist Enterprise (\> 1000 emp.) 8/1/2024 "Well worth the effort!" 5/5 What do you like best about Skedulo? Working with a large not-for-profit in Australia (New Horizons), implementing Skedulo was a challenge... not because of the technology but the change in process. But we discovered all of the challenge was with our own change management and resistance to change by some of our staff BUT Skedulo has totally transformed our business and 100% for the better. If you are thinking of Skedulo take it from us.... start your journey as soon as you can, it's well worth the journey. Review collected by and hosted on G2.com. What do you dislike about Skedulo? Nothing, we love it. We have some staff who didn't want the light shining on their activities and they hated it, but the management and executive could see skeletons in the closet they didn't even know were there. Review collected by and hosted on G2.com. What problems is Skedulo solving and how is that benefiting you? Skedulo has solved many staff sheduling issues such as Availabilities, rostering and allocations and urgent backfilling such as sick days and roster planning. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AO Adriana O. Customer Service Manager Small-Business (50 or fewer emp.) 8/20/2024 "Scheduling has become very efficient since we began using Skedulo." 5/5 What do you like best about Skedulo? Once we have added the correct tags, we have been able to manage the routes that have made scheduling very successful for us as we no longer have to manually check availability and we have an answer within seconds. I like that the technicians are able to add time off as well as they can manage the routes. Customer have been very happy recieving notifications such as when the technician is in route. Review collected by and hosted on G2.com. What do you dislike about Skedulo? I would say it is more of a user error. If I accidentally make changes to a schedule but do not follow the correct steps,I can impact multiple people. Review collected by and hosted on G2.com. What problems is Skedulo solving and how is that benefiting you? Skedulo is able to identify availability in a timely manner which in turn gives availability so we can offer to our customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mark H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark H.") MH Mark H. Head of Network Build & Maintenance Mid-Market (51-1000 emp.) 8/14/2024 "Great collaborative working with Skedulo working towards our end goal" 5/5 What do you like best about Skedulo? Recently we have had a new Customer Success Manager support our company (Jamie Baxter). He has been a breath of fresh air and has been very supportive as we look to enhance our FSM tool. The current scheduler is good for what we needed at the beginning of our journey. We are now in consultation with Skedulo as we grow and great conversations have been had so far and I am excited to see how we develop. Review collected by and hosted on G2.com. What do you dislike about Skedulo? I found that initially we had to wait a few days sometimes weeks for a responce from the team at Skedulo. Our original contact was not always helpful/lack of knowledge (but did try when I managed to get hold of them). Review collected by and hosted on G2.com. What problems is Skedulo solving and how is that benefiting you? Our mission is to expand and grow. We need more from a FSM tool which Skedulo have taken on board our misson statement and I hope to see how that progresses Review collected by and hosted on G2.com. Show More 9/13/2024 Validated ReviewerIncentivizedSource: Seller invite LW Latisha W. Customer Service Manager Small-Business (50 or fewer emp.) 8/13/2024 "Latisha Whipple Skedulo Feedback" 3.5/5 What do you like best about Skedulo? Skedulo is a user friendly app. It have many fundctions that have been proven to work in the scheduling industry. I like the ability to see where my measure tech and installer are located in real time. the view to all techs on one page is amazing. It is helpful to to dispatch measures, installs, and service calls from one page. It also give the ability to view muiltiple locations. You have the ability to assign more to an invidual through this app. It's also great to have the ability to block someone off, or assgin a job with a note with ease. Review collected by and hosted on G2.com. What do you dislike about Skedulo? Things i things I dislike about Skedulo. Skedulo lack the function that allow you to lock the screen once you have dispatched the jobs you have arranged prior to optimizing starts. More times than not, it takes too many attempts to grab a job to move it to another tech or time frame. Once you grab it, sometimes it will not release to the location you are moving it to. It would be helpful have the ability to cancel more than one job at a time, instead of removing one job at a time which is time consuming. This will help keep the flow of of Skedulo by not having unneccessary jobs clogging pending allocation bucket. Review collected by and hosted on G2.com. What problems is Skedulo solving and how is that benefiting you? Skedulo was designed to give real time access to where our drivers are in proximity to the jobsite. This gives customer service the ability to provide customers with more exact arrival times, so that the customer is not sitting at a jobs site too long. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite TS Tammy S. Senior Manager Practice and Compliance Mid-Market (51-1000 emp.) 3/7/2023 "Working with Skedulo" 0.5/5 What do you like best about Skedulo? The thought about using an app based product for front line workers to use for Time and Attendance. For those workers to view their leave, apply for leave in real time and view client support plans. Review collected by and hosted on G2.com. What do you dislike about Skedulo? Different applications Web and App make it a little confusing. The products has a number of limitations that require customisation or waiting on release/updates. Review collected by and hosted on G2.com. What problems is Skedulo solving and how is that benefiting you? provide an efficient, flexible and qualified workforce to match client support needs and preferences in line with their funded support requirements.Time and Attendance records are used to substantiate supports provided to Clients. Review collected by and hosted on G2.com. Show More 9/8/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite BB Belinda B. Chief Executive Officer Mid-Market (51-1000 emp.) 9/3/2024 "Skedulo is is a user friendly system that has great potential" 4/5 What do you like best about Skedulo? the app is clear and consice and the system has practical functionaly for rostering. The customer support has been a positive experience and the integration with Lumary is a plus for our Organisation Review collected by and hosted on G2.com. What do you dislike about Skedulo? There are a lot of consoles to navigate which is confusing Review collected by and hosted on G2.com. What problems is Skedulo solving and how is that benefiting you? Base Rosters - this is hoepfully going to assist in streamlining rostering and giving more access to resource availablity and hours scheduled Review collected by and hosted on G2.com. Show More 10/20/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite CW Charlie W. QA Bookings Coordinator Small-Business (50 or fewer emp.) 10/23/2024 "Schedulo really does streamline getting jobs set out and scheduled with our staff." 4/5 What do you like best about Skedulo? The ability to schedulo, dispatch and upload documents to our staff. Review collected by and hosted on G2.com. What do you dislike about Skedulo? It can be slow at times or have issues with dispatching to our staff, we have been generally able to get around these issues. Review collected by and hosted on G2.com. What problems is Skedulo solving and how is that benefiting you? Schedulo allows us to schedulo and dispatch jobs easily from one platform. Allowing the business and its staff extra capacity by streamlining previous antiquated systems and processes. Review collected by and hosted on G2.com. 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