--- title: Skedulo Reviews meta_title: 'Skedulo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 422 reviews by the users' company size, role or industry to find out how Skedulo works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 422 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Skedulo Reviews **Vendor:** Skedulo **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 422 ## About Skedulo Skedulo builds deskless productivity software for the 80% of global workers who don’t work in a traditional office setting. From employees in fixed location facilities to mobile field workers on the frontline, deskless workers number 2.7 billion worldwide. DHL, Sunrun, The American Red Cross and hundreds of other organizations have used Skedulo’s Deskless Productivity Cloud to book over 35M appointments worldwide. The Skedulo Deskless Productivity Cloud helps organizations greatly simplify scheduling, gain visibility into and control over job scheduling and workforce utilization, equip employees with an intuitive app to help them better perform their day-to-day operations, provide actionable analytics on their workforce, and reduce operating costs. Founded in 2013, Skedulo is headquartered in San Francisco with offices in Australia, Vietnam, and the United Kingdom. The company has secured over $115 million in funding to date, led by Softbank, Microsoft's venture firm M12, Costanoa Ventures, and Blackbird. For more information, please visit www.skedulo.com. ## Skedulo Pros & Cons **What users like:** - Users find Skedulo's **ease of use** essential for efficiently managing scheduling and billing across multiple locations. (17 reviews) - Users find Skedulo to be **very user-friendly** , making tasks clear, concise, and easy to navigate. (8 reviews) - Users commend Skedulo for its **helpful adaptability** and responsive customization, enhancing their overall experience and productivity. (6 reviews) - Users praise Skedulo's **excellent customer support** , appreciating quick responses and helpful solutions when issues arise. (5 reviews) - Users appreciate the **intuitive interface** of Skedulo, making scheduling easy and efficient for their teams. (5 reviews) - Users value Skedulo's **efficient scheduling management** , appreciating its route organization and real-time tracking features. (5 reviews) - Easy Access (4 reviews) - Users appreciate the **efficiency** of Skedulo, streamlining task management and enhancing scheduling for teams. (4 reviews) - Simplicity (4 reviews) - Time Management (3 reviews) **What users dislike:** - Users feel **customization could be improved** , as limitations require frequent adjustments and cause confusion across applications. (8 reviews) - Users experience **limited features and customization** in Skedulo, affecting functionality and information relevance. (5 reviews) - Users find the **learning curve steep** , as task creation and integration can be cumbersome and confusing. (4 reviews) - Users find the **limited customization** in Skedulo restricts essential functionalities for effective roster management. (4 reviews) - Users express frustration with the **missing features** in Skedulo, limiting functionality and overall satisfaction. (4 reviews) - Customization Difficulties (3 reviews) - Users face **feature limitations** in Skedulo, lacking necessary functionalities and customization options for client information. (3 reviews) - Inaccurate Data (3 reviews) - Users find the **job allocation process lacking** , seeking better functionality and integration for a smoother experience. (3 reviews) - Linking Issues (3 reviews) ## Skedulo Reviews ### 1. Best Schedule App Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Aliyat M. | Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Skedulo?** Skedulo is a useful tool for quickly seeing what tasks employees are scheduled to complete. It is simple to use and navigate for someone who needs to use it very seldom. In an office setting, it is helpful for monitoring office operations. I consider the way Skedulo handles programs that track my team's performance in scheduling to be one of its advantages. The aspect of making up organized schedules has been one of the most helpful part about Skedulo as it helps the team well organized and efficient. **What do you dislike about Skedulo?** The only downside I find during my experience with Skedulo is the unavailability of enough features and a little of bug fixes. **What problems is Skedulo solving and how is that benefiting you?** Team management is one of the many issues that Skedulo has resolved among my team and their members as it enables us to collaborate more effectively. ### 2. Skedulo Observation **Rating:** 4.5/5.0 stars **Reviewed by:** James R. | MDT Scheduler, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Skedulo?** The more you use it, the easier it gets. **What do you dislike about Skedulo?** Some added features would be nice but i'm sure updates will happen. **What problems is Skedulo solving and how is that benefiting you?** Skedulo makes communication and business operations more efficient and makes my job easier. ### 3. Great tool that allow you to overview your operations. **Rating:** 5.0/5.0 stars **Reviewed by:** LEWIS ALEJANDRO A. | Sales and Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Skedulo?** It's very easy to use. Allow me to overview everything. **What do you dislike about Skedulo?** I can't not use it on the app. It would be amazing to be able to overview everything from the phone. **What problems is Skedulo solving and how is that benefiting you?** Booking and dispatching the team. Overview the status of the work. Overview the operation. ### 4. Skedulo is a great application for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** HENRY R. | INSTALLATION MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Skedulo?** The fact that it texts customers and keep them informed without calling the customer **What do you dislike about Skedulo?** I dislike when we have to make drastic changes and the customer get's a text for every change in the system **What problems is Skedulo solving and how is that benefiting you?** Is solving the communication aspect of the business, and sending constant alerts to customers to keep them informed ### 5. Effective and Helps with Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Skedulo?** It allows me to keep track of projects by location, time, as well as the current status **What do you dislike about Skedulo?** Haven't found an issue it has work very effectively for my teams **What problems is Skedulo solving and how is that benefiting you?** Organization, information on one screen ### 6. Good but could be better **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Skedulo?** Straight forward interface. User friendly **What do you dislike about Skedulo?** to create a task is cumbersome and it isn't automatically synced with Google calendar **What problems is Skedulo solving and how is that benefiting you?** Scheduling ### 7. Streamline Scheduling Like Never Before **Rating:** 5.0/5.0 stars **Reviewed by:** Sharman L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Skedulo?** If you're looking for a scheduling tool that streamlines your scheduling needs, look no further than Skedulo. Our experience with Skedulo has been fantastic, and we're excited to share our review. First off, Skedulo has made scheduling a breeze. We can easily input our Resource's availability and match them with the appropriate requests. Plus, the intuitive interface makes it easy to adjust schedules on the fly. What really sets Skedulo apart is its mobile app which makes it easy for our Resources to access their schedules and receive real-time updates. This saved our staff hours answering repetitive calls, texts and emails and freed them up for more important tasks. Skedulo's customer support is also top-notch. Whenever we have a question or issue, their team is quick to respond and provide helpful solutions. Overall, we highly recommend Skedulo for any business looking to streamline their scheduling process. **What do you dislike about Skedulo?** We wish Skedulo didn't require manual refreshing so often and could integrate an alert when requests were picked up. Figure out how to do that, and you have perfection! **What problems is Skedulo solving and how is that benefiting you?** Skedulo has been a game-changer for our business, helping us tackle some major challenges we faced before. Here are some of the problems that Skedulo has helped us solve: Streamlined Scheduling Before adopting Skedulo, scheduling our workforce was a nightmare. We had to manually assign tasks and jobs to our Resources, which was time-consuming and prone to errors. With Skedulo, we have a powerful scheduling tool that automates and optimizes our Resource allocation. We can easily create and assign jobs to our Resources, and Skedulo takes care of the rest, ensuring that the right person is assigned to the right request at the right time. Improved Communication Effective communication is key to the success of any business, and Skedulo has helped us improve our communication with our resources and customers. The platform has a powerful messaging system that allows us to send messages and updates to our resources in real-time. We can also use Skedulo to send automated notifications to our customers, keeping them informed about the status of their jobs. Better Customer Service Skedulo has also helped us improve our customer service. With the platform's mobile app, our resources can access job details, customer information, and other important data while on the go. This means that they can resolve issues quickly and efficiently, providing our customers with better service and support. Enhanced Efficiency Overall, Skedulo has helped us enhance our efficiency in various areas of our business. With automated scheduling, improved communication, and better customer service, we have been able to save time and resources while improving our operations. In conclusion, Skedulo has been a valuable tool for our business, helping us solve some of our most pressing challenges. We highly recommend Skedulo to any business looking to streamline their operations and enhance their workforce management. ### 8. It is very easy to use, and the reminders help tremendously when driving for work to job to job. **Rating:** 4.5/5.0 stars **Reviewed by:** Ivan M. | Exercise Physiologist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Skedulo?** I think the best is the ease of use and that everything is exact and accurate. When I check in and check out and how is it paired with maps. - The app is easy to use and syncs with my maps very efficiently. **What do you dislike about Skedulo?** Most of it is easy to use. I feel the part that may need more work is allocating jobs. It can be done on an app which would make it easier. - I think that it can help to do the same things on the desktop of the mobile app **What problems is Skedulo solving and how is that benefiting you?** It is helping with my client base and being able to see clients more efficiently. ### 9. Some Great Features - But trying to be a "Jack of all trades." **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Skedulo?** Being a salesforce-based platform, you can leverage the power of Salesforce for your operation. The app is simple, clean, and user-friendly. They do listen to user feedback, and whilst they can't always act upon it, there are genuine attempts to understand where the customer's feedback is stemming from. **What do you dislike about Skedulo?** There are some advanced features, but then it's missing some basic requirements such as being able to accurately calculate an employee's working hours in a roster period ( including any paid leave and not including breaks). Also missing is the ability to set up an alert monitor to flag basic roster rules such as overlapping shifts, dual allocations, and nonqualified staff on a job. They allow integrations with an award interpreter but then the results from the award interpreter aren't accessible inside Salesforce. This means we are still handling compliance functions from an Excel doc vs using the rostering system for live information. It would be great if they mastered the rostering requirements, meeting the basic requirements that any organization would need vs trying to customize their package to meet all the nuances each sector has. This tends to lead to a system that is a "Jack of all trades, but master of none". **What problems is Skedulo solving and how is that benefiting you?** Being able to easily communicate roster information to a remote workforce. Reduce manual paper processes including actioning timesheets, collecting availability information and sending PDF rosters. ### 10. We have not worked out all the kinks yet but they have been good to work with. **Rating:** 4.0/5.0 stars **Reviewed by:** Sheridan L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Skedulo?** It saves us time. It is easy to understand how to use. **What do you dislike about Skedulo?** Some of the things we need it to do, it is not able to do yet. **What problems is Skedulo solving and how is that benefiting you?** It saves us time and helps us to be more efficient ### 11. Great Scheduling Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Skedulo?** Very easy to send out job offers, very convenient for support workers to choose when and where they want to work. **What do you dislike about Skedulo?** Can be time-consuming to figure out all the bells and whistles. **What problems is Skedulo solving and how is that benefiting you?** Reduces the time spent chasing up support workers, allowing us to spend more time on other pressing issues. ### 12. Skedulo is great for taking keeping clinical notes and ensuring notes are completed **Rating:** 3.0/5.0 stars **Reviewed by:** Ethan J. | Pediatric Occupational Therapist - Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Skedulo?** Skedulo is great for taking keeping clinical notes and ensuring notes are completed, it helps keep my notes succinct as you cant end a therapy session with out completing a note **What do you dislike about Skedulo?** In the clinic space, we can't see out therapy room allocations, which make it extremely hard to know what our room flow will look like on each day, we often have to spend extra time finding out what "location" every therapist is in, and more time is spent trying to find spare rooms which could be used on other clinical work. **What problems is Skedulo solving and how is that benefiting you?** It is solving the efficiency problem with note taking, a lot of our staff members were overlaoded eith overdue notes, but skedulo not allowing a job to be ended without completion notes being added mean most notes are being completed within the session. ### 13. Skedulo used for clinical work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Skedulo?** mobile friendly, the interface is straightforward to navigate. I can complete notes where ever i go. **What do you dislike about Skedulo?** the connection between google maps and the app is not very accurate; it always sends the wrong address, 1 house before my designated destination. After market head units will interfere with my destination, such as being enroute and checking in and in progress. **What problems is Skedulo solving and how is that benefiting you?** It is straightforward to access, the interface of the product is to navigate, it continues to be active when the app is closed. ### 14. Skedulo allows us to review and schedule appointment for all our staff **Rating:** 4.0/5.0 stars **Reviewed by:** Louisa N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Skedulo?** Being able to schedule & review jobs and their status by applying selected filters. This enables us to manage a large workforce over multiple offices throughout Australia. **What do you dislike about Skedulo?** Insufficient filters and information in some areas. Using the Healthcare package has its limitations to customise the information where client details are more relevant that Job numbers. **What problems is Skedulo solving and how is that benefiting you?** Skedulo has worked with us to develop processes that make our implementation of the product easier. However, the new Scheduling Console is obtaining all the new features but does not fit with our organisations requirements. ### 15. system that is designed for the user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Skedulo?** its pretty user-friendly, clear and concise and easy to use **What do you dislike about Skedulo?** the training sessions need to be reviewed. i have used Salesforce in 2 different companies now and the training really lacks substance and leaves the people who have attended the training wondering what is going to happen. a lot of back and forth clicking and fast paced which is hard to follow. **What problems is Skedulo solving and how is that benefiting you?** the ease of one system and log in vs multiple systems and log ins ### 16. Intuitive and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmine G. | Rostering facilitator, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Skedulo?** Skedulo is user-friendly, clear and straightforward. I love that I can access client and resource information easily via multiple tabs. Changes are easy to make, and the system intuitively speeds up my work. **What do you dislike about Skedulo?** There is nothing I dislike about Skedulo. **What problems is Skedulo solving and how is that benefiting you?** The Skedulo app for resources has been life-changing. The response and uptake of offers from resources have made filling vacant jobs much faster. Our business performance has increased. ### 17. Skedulo Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Skedulo?** It's very helpful that it makes billing easier for my company **What do you dislike about Skedulo?** I dislike that the app is quite slow and takes a decent amount of time to update to the day/computer note and that my jobs cannot be my client names **What problems is Skedulo solving and how is that benefiting you?** It assisting with getting notes done quicker ## Skedulo Discussions - [What's the difference between Mobile Workforce Management and Field Service Management?](https://www.g2.com/discussions/mobile-workforce-management-v-field-service-management) - 2 comments, 1 upvote - [How do I assign](https://www.g2.com/discussions/30718-how-do-i-assign) - 1 comment, 1 upvote - [View Skedulo pricing details and edition comparison](https://www.g2.com/products/skedulo/reviews?filters%5Bsentiment_snippet%5D=1260943&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A09%3A27+-0500&secure%5Bsession_id%5D=65831a67-716d-4997-92f1-522fcadbe2cf&secure%5Btoken%5D=66982776aef3cd7383df8ece7f8b71331627108c2b0863ea5db32820d416644a&format=llm_user) ## Skedulo Integrations - [Azure Logic Apps](https://www.g2.com/products/azure-logic-apps/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) ## Skedulo Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top Skedulo Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (977 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews)