Skedulo Reviews & Product Details

Easy to view schedule -- Helps determine store by store data. Helps auto staffing as well. Also we get texts if someone forgets to check out. Review collected by and hosted on G2.com.

Sometimes the app does not always register the check in or check out causing non compliance. This is dependent on location service.

Also a single page view to see my teams staffing for the month would be great.

Also if there was an easier way to delete pending shifts rather than clicking on each individual box it would save a good amount of time. Review collected by and hosted on G2.com.

Skedulo is a fairly simple to use system. Its allows for easy scheduling. The sales force integration makes the product that much more desirable becuase it allows for really strong record keeping while reviewing and preveiwing shifts. In additon, taking advatage of the location services to verify that employee's are at the job site is very valuable. Priort to taking advantage of this feature we had issues with team members being dishonest regarding the time they actually arrived at work. Now with Skedulo, I am able to verify their location without being at the job site in person. Review collected by and hosted on G2.com.

It takes a long time to schedule even just a week of shifts. Each shift takes a very long time to load. In addition, deleting shifts is very difficult becuase it is time consuming. There are some glitches on the ipad when using Skedulo as a employee. Often times, users will check-in or check-out of their shift but it doesnt sync that information into the system. This can cause an employee to have to double check if their check-in or check-out has gone through by having to log out and then log back in again. Review collected by and hosted on G2.com.

The ease of being able to utilize the software on multiple platforms along with the ease of being able to pull necessary reports is one of the best and unique features of skedulo. Skedulo is really way ahead of others in terms of their technology-specific to healthcare. It has been really helpful for our team to utilize this platform in order to be able to schedule in real-time rather than having to go back and forth with a healthcare provider to schedule a visit out. Review collected by and hosted on G2.com.

It's hard to really dislike anything too much within Skeudlo. I think maybe the biggest challenge or dislike that I might have at times is where we might have to unnecessarily maneuver through potentially a few extra steps in order to reach the main section you were wanting to go to. I think there might be some opportunity to remove a few of these steps in order to make it even more convenient and easy to utilize. The other potential dislike is not having frequently automated or included updates within the system more periodically. It seems like we have to always request for a lot of the updates or changes which at times is delayed due to associated costs every time an update is requested. Review collected by and hosted on G2.com.

I like being able to enter my team into the locations and shifts with ease. This is the primary function that I find useful for Skedul. I also like how it can show my team members where their store is located for the shift and how to get to the location. This function is great for the user with all of their shifts being able to be posted for an entire month it is extremely helpful. This is so great and I use it every day when working with my team. That is really all I have to say about that. Thank you very much Review collected by and hosted on G2.com.

I dislike the auto allocate feature of Skedulo.When I use the auto allocation feature that is currently in Skedulo I find that it sources random people into random locations then I have to go back in and move them manually. This takes me almost double the amount of time then the task would take if I just completed it on my own the first time.I dislike how long some of the loading time takes when entering a team member in to a shift. That is all I have to say about that. Thank you very much Review collected by and hosted on G2.com.

I like how versatile the program is. It almost seems like it was catered to our services. The application is very versatile and adaptable to our needs managing a remote work force. It is user friendly for our staff along with the members of our remote workforce. It's integration into our CRM has made it easy for us to integrate every aspect of the business to the application. I also like the ability to view the workforce schedule in different views so it easily adapts to our needs. The tags function is also very useful as we're able to accommodate the needs of our clients along with the needs of our remote workers . Skedulo has helped us deliver a seamless service for our clients while accommodating our cleaning staff. Review collected by and hosted on G2.com.

Sometimes I need to refresh the page but it's a very minor issue and not something we worry about often. There are also certain errors from time to time that require us to refresh the page but there has been no issue that could not be fixed by simply refreshing the browser. Review collected by and hosted on G2.com.

the simplicity of use. We have many contractors and all are able to navigate it and it has made our internal systems far better. Before Skedulo, we used spreadsheets, which have their own flaws.

One of the best features of Skedulo is that it has allowed us to scale our business. We have multiple teams of people who use it for different purposes and all benefit greatly from it. Whether it is a sales team looking for available workers to fill a job or a scheduling team looking to engage our workforce, Skedulo makes it all easier. Review collected by and hosted on G2.com.

When it comes to the mobile app, The pictures and location services cause the most problems (albeit not extreme). When our workforce uses the mobile app, they do run into issues from time to time. One of the biggest complaints that I hear is that Skedulo does use a lot of data to function. Again, the issues are small compared to the positives. Review collected by and hosted on G2.com.

From a management perspective, being able to make schedule changes that reflect for end-users in real time is fantastic. Having the ability to view check-ins/check-outs by geolocation as well as timing is a great tool for individual accountability and time tracking. Review collected by and hosted on G2.com.

The only thing I wish could be changed with Skedulo as I use it as a manager, would be the ability to duplicate a shift timing/location resource assignment schedule week by week. I typically schedule my team 4 weeks in advance on a weekly rolling basis, so the ability to duplicate week to week would drastically reduce the amount of administrative time I devote to scheduling. Review collected by and hosted on G2.com.

What I like most about Skedulo is how easy to use it is and yet still very multi-functional. Anyone with very basic computer skills can learn Skedulo and master it in a few hours (if not minutes....). I think without Skedulo, my transition to this new job could have been challenging. I feel comfortable with how I navigate through it like a pro ..and this is just my second week at work...

I rate Skedulo very high and recommend it to any company... Review collected by and hosted on G2.com.

I dislike nothing about Skedulo. I only wish it was advertised more so that many more companies would use it. Review collected by and hosted on G2.com.

Skedulo allows our entire agency to remain as efficient as possible, while continuing to services our patients with top notch care. Skedulo also provides a customer experience to our clients, that is similar to a human interaction. Our team loves Skedulo and cannot think back to what life was like without this platform! Review collected by and hosted on G2.com.

One of the downsides of Skedulo is the limited ability to do a mass communication through the software. It would be helpful to push out text messages in times of emergencies such as wildfires etc. Review collected by and hosted on G2.com.

Before we were using Skedulo, we were using email to communicate shift information with our cleaners, and spreadsheets to track availability, scheduling, and checking in/out. Skedulo has allowed us to schedule with ease, communicate the schedule and the needs of each appointment to our cleaners, track check ins/outs of each appointment within the app (previously emails as well). By not needed to spend so much time tending to the scheduling, we are able to focus our attention and efforts on other aspects of our company to help it improve and grow across the board! Review collected by and hosted on G2.com.

It would be helpful to have more customizable capabilities, especially with job tags and resource information as viewable on the swim lane. Review collected by and hosted on G2.com.

Upsides, you can see your schedule at a glance. The location, address, time and dates. Keeps one very organized. Review collected by and hosted on G2.com.

Lots of times you have to refresh a few times to make sure the check in or check out has registered. Also the typo is very small especially if you are on your IPad and you may not be able to check off your shift button initially. Seems to be a lot of open space below the time you start and end. Review collected by and hosted on G2.com.

The integration with Salesforce is a standout. It helps keep is connected. We had minimal CRM coverage prior to this, so to have this completely integrated with Salesforce has opened a lot of options for us. We may even be moving close to SF being the CRM for the whole company due to our experience. Review collected by and hosted on G2.com.

The only thing I have disliked is the time difference between our offices (est) and theirs (mst and pst) sometimes conflicting. Also the overseas developers can be an issue due to fixes needing to happen overnight. Review collected by and hosted on G2.com.

I can see my coworkers schedule without having to ask them when they're free beforehand. Booking tours is very quick and easy, and automations make it so the opportunity receives a text confirming the tour. Also, I am able to adjust the time appropriately, which helps a lot!I like how there are several features attached to the tour booking such as room number and suite. Skedulo allows us to input the room and suite that the person is booking a tour at. With this, we can automatically send out a post tour email with this information, as well as the application for that appopriate room. There is also the option to schedule a tour for a certain period of time. This is great for in person tours of larger buildings. The flexibility that skedulo offers with booking tours has been extremely helpful and saves all of us time across the organization. Review collected by and hosted on G2.com.

You can't book tours for multiple cities. So if a Leasing specialist works for more than one city, I have to book a tour for that same city, rather than the accurate one. It would be nice if we could book tours for multiple cities for one person in particular. At Common, Skedulo is really helpful in seeing everyones availability. If we could see there availability without having to book the tour that would also be nice and helpful. This way, If a lead has already toured with this person once, and then wants to tour a different home, I can schedule this person in again. Also, we have in person homes for certain homes on certain days. It would be nice if we could change this within skedulo. Review collected by and hosted on G2.com.

Skedulo is a customizable platform to manage a remote workforce. The customizations have allowed us to streamline our internal processes and also engage our customers in a new, innovative way. Review collected by and hosted on G2.com.

In the early years of our time with Skedulo the customer service was challenging but in the last year has developed into a true partnership and for that I am grateful. We have turned to Skedulo during COVID to make urgent changes to meet the dynamic, quickly evolving needs of our organization as we adapted. Review collected by and hosted on G2.com.

I like the ease of teaching others how to use Skedulo! Clinician easily learn to navigate its features and require little to no support once up and running! Review collected by and hosted on G2.com.

Having a Universal View to access more of its amazing features on one screen would enhance efficiency - yet overall, still super easy to use! Review collected by and hosted on G2.com.

Both the web and mobile apps are very user friendly, it's easy to navigate even for the less IT inclined Review collected by and hosted on G2.com.

The mobile app can on occasion be slow to load/open if unused by a Resource for a few days Review collected by and hosted on G2.com.

I love how easy Skedulo is to use. It's extremely user friendly and how it integrates with Salesforce is amazing. Review collected by and hosted on G2.com.

The app does sometime glitch out, and there is difficulty signing in. Review collected by and hosted on G2.com.

How easy it is to use and move things around, and the ability to notify people with it! Review collected by and hosted on G2.com.

I have no complaints regarding Skedulo. It is quick, easy, and effective! Review collected by and hosted on G2.com.

Skedulo integrates with Salesforce well, it is helpful to be able to be able to see skedulo data in salesforce and update via Salesforce's data loader. Review collected by and hosted on G2.com.

Not a great solution for recurring route-based businesses. No way to create indefinitely recurring routes. Recurring schedules must always be given end dates. If you set the date out too far, you'll bump up against your Salesforce API limits every time you want to make a change. Skedulo offers no way to automatically renew recurring schedules, so we've had to hire freelancers to manually go through all of our jobs and manually extend the schedules out using a "trick" to get the pattern builder to reappear (change the date of the last job in the series to another day, apply it to that job only, then change the date back and this time apply to all jobs to trigger the pattern builder to reappear, where you can now extend the schedule out again). Everything in Skedulo we do requires some sort of trick to get it to do what you want to do, making training employees on how to use it very difficult and frustrating for everyone.

Additionally, changes to recurring schedules are especially burdensome. Every change requires confirmation to apply the change to all jobs in the series, meaning that if you have multiple changes to make to a job you must make one change, wait for the pop up, confirm all jobs, make your next change, wait for the pop up. This makes keeping routes updated a very time intensive process and is requiring us to hire a full time person to essentially navigate skedulo's clunky interface.

One of the best features of Skedulo, the drag and drop functionality, is very temperamental and takes multiple tries to get the job to stick to your mouse, making schedule changes very frustrating and time-consuming. You'll spend more time than you need to trying to fight Skedulo's interface to try to get your changes reflected in the system. Additionally, as mentioned before, when you do make the change, for example moving a job to another resource's swimlane at a different time, you'll get a never ending series of pop ups asking you if you want each change to apply to all jobs in the series or just that job. That includes 1) removing the resource from the job 2) adding the new resource to the job 3) change the date and time of the job. When you have many jobs to change around, this turns into an all day activity.

Skedulo doesnt handle errors well. If the current view, whether it is the swimlane or a resource calendar view, contains a job that is missing a data field, the whole interface will fail to load. This will require you to start a data loader scavenger hunt to try to match us the vague error message with the job that is causing the error in data loader. No work can be accomplished until that error is fixed.

There also is a never ending stream of error messages that follow you wherever you go in the system on every page and menu, many of them vague and require you to contact support to figure out why you are getting them. Review collected by and hosted on G2.com.

That is user friendly, even if someone is not familiar with the software Review collected by and hosted on G2.com.

That if we are using diferent provinces, sometimes the time on skedulo is not right Review collected by and hosted on G2.com.

Skedulo provided a great project team that were flexible, on board and ready to work within our processes and policies. It made it easy to deliver this project. Although we were struck with the Covid-19 pandemic which interrupted our field sales, Skedulo worked with us for a delayed go live and still provided excellent support.

The product is one of the most user friendly scheduling tools I have used and provides great insight to your agents schedules and where abouts. Review collected by and hosted on G2.com.

I would recommend for smaller field teams like ours, that you can remove the region filter. It would be great to see more focus on the sales side of field scheduling such as Skedulo being used on lead as native. Review collected by and hosted on G2.com.

Quick and efficient, easy to use and find appointments. Works great with Salesforce. And it was a smooth transition when we switched from our other scheduling software to skedulo. Review collected by and hosted on G2.com.

On my laptop, the viewing is smaller. I would need a bigger screen to see everything. On mobile app my staff can accidentally delete notes. Review collected by and hosted on G2.com.

The system is easy to manipulate which allows for quick changes when necessary. I like that it integrates with Salesforce and that we can make changes to the system as our company grows. It is also easy use on the go which is extremely important for a field sales team. The mobile version of the app is helpful as well since it contains all the relevant information for each job. Review collected by and hosted on G2.com.

The filtering of swimlanes on the desktop could be improved since it doesn't allow me to view all cities in one view. This could just be an issue with how my system was set up. I also wish that some things did not require engineering support. this would allow us to handle smaller automations without involving the Skedulo team. Setting up re-occurring jobs has also sometimes been a hassle since you have to set s separate schedule for each timezone. Review collected by and hosted on G2.com.