ease of use

many insights

widely used by all our teams to monitor the health of our clients and identify action plans

attentive to our needs Review collected by and hosted on G2.com.

Tool not always aligned with our specific needs - like any SAAS Review collected by and hosted on G2.com.

We have recently started using the solution and are not yet taking advantage of all its features (only due to lack of time and not because of the product), but the contribution of Skalin to our daily operations is quite immediate.

For a solution provider that is mostly on-premise, centralizing customer information scattered across different systems (CRM, DMS, emails, etc.) is a challenge that Skalin allows us to address in a simple and quick way.

The support for implementing the solution was perfect (the frequency of contact and responsiveness to answer questions was perfectly balanced). Review collected by and hosted on G2.com.

Nothing in particular. Being able to customize the overview of a client a bit more (from the user's side) could be nice (add a logo, etc.). Review collected by and hosted on G2.com.

Simplicity. Skalin is simple to use and easy to configure. Skalin has allowed us to help ourselves grow over several years. The integrations are simple and allow for good customer support/CSM tracking. We were also able to monitor our clients' usage and their frequency of use. Review collected by and hosted on G2.com.

A few bugs because the product is young, but that's the life of SaaS. Review collected by and hosted on G2.com.

The simplicity of use and the quality of the collected indicators Review collected by and hosted on G2.com.

Not much! The whole is satisfactory. Review collected by and hosted on G2.com.

Connection with Hubspot & retrieval of logins from our platform

Quality support! Review collected by and hosted on G2.com.

The calculation of indicators is managed by the algorithm and is not very transparent, especially for the calculation of the interaction score. But it is evolving positively. Review collected by and hosted on G2.com.

Its ergonomics and the features that are so essential for a CSM's daily life Review collected by and hosted on G2.com.

Everything is great! The team is responsive and the tools meet our needs. Review collected by and hosted on G2.com.

The recurring tasks, especially in our care follow-up. Not a single client can be forgotten, and synchronization with Hubspot allows for appropriate feedback and centralization of information.

Moreover, the support is top-notch and always available for any question. Review collected by and hosted on G2.com.

We do not use the rating system because it only partially meets our needs. However, this is solely due to our usage requirements. Review collected by and hosted on G2.com.

Skalin helps us anticipate key actions with our clients (Renewal, churn, Account health, etc.) Review collected by and hosted on G2.com.

Alerting system to our clients' Slack channel for even more efficiency Review collected by and hosted on G2.com.

Customer Success Managers value the reports they receive in their newsletters, allowing them to prioritize their actions.

From a management perspective, it's straightforward to update, configure, and import data.

Most importantly, the ability for us to change the health score criteria on our own allows us to make adjustments as needed, without having to ask Skalin for help every time.

Skalin is exceptionally user-friendly. Its simplicity ensures quick set-up and implementation for both administrators and users. The onboarding team answered our questions quickly. We were able to start using the health score as soon as the criteria were entered. Review collected by and hosted on G2.com.

We already have a CRM with a lot of information about our customers. As Skalin's health score is much more effective when the CSMs log on every day and update the information about their customers, change management is necessary to deal with another tool to help the CSMs with following their customers. Review collected by and hosted on G2.com.

A clear view of your portfolio, automated monitoring via playbooks or alerts. We have completely freed ourselves from hubspot and its cumbersomeness within the CS team. Review collected by and hosted on G2.com.

Regular upgrades are always welcome! Review collected by and hosted on G2.com.