--- title: Skalin Reviews meta\_title: 'Skalin Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 31 reviews by the users' company size, role or industry to find out how Skalin works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 31 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Skalin Reviews & Product Details Visit Website Skalin is an AI-powered Customer Success Platform (CSP) built for Mid-Market B2B SaaS teams. It connects to your existing stack — CRM, product, support and billing — unifies scattered customer data into one intelligent view, detects churn risk early with AI, and gives your CS team the clarity to protect revenue and grow accounts, without adding headcount. Skalin sits on top of your CRM (Salesforce, HubSpot, Pipedrive…). It doesn't replace it — it adds the Customer Success layer your CRM was never built for. ✨ What you get with Skalin → Turn unstructured data into customer intelligence. One 360° customer record instead of five open tabs. Your CSMs read the whole story, not a chapter at a time. → Instant clarity on every account, with Skalin AI. Ask anything about a customer and get an immediate answer. Meeting prep in seconds, drawn from your real data. → Spot the drift early, with Health Scores that learn. AI agents watch your portfolio around the clock and surface risk signals 3–4 weeks before an account goes cold. No rules to write, no thresholds to tune — the score self-calibrates from your real churn patterns. → Cut the busy work with Playbooks that never miss. Automate the repetitive follow-ups and task assignments, so your team spends its time on customers, not admin. → Give clients a front-row seat to their success. A shared, branded workspace that keeps both sides aligned on goals and milestones — and keeps momentum between meetings. 🎯 Who it's for B2B SaaS companies with roughly 20 to 250 employees — typically a CS team of 1 to 20 people — who want a platform their team will actually use. ⚡ Why teams choose Skalin Live in under a month, not three to four. No dedicated admin to run it. Priced for your size, not an enterprise budget. A genuine alternative to heavier platforms like Gainsight and Planhat — good tools, often calibrated for organisations far larger than yours, with the setup time and complexity that come with them. Among the top-rated CS platforms on G2, rated 4.9/5 by the teams who use it. 💻 More info: https://www.skalin.io/ 📅 Book a demo: https://www.skalin.io/book-demo * * * Product Website Skalin Seller [Skalin](https://www.g2.com/sellers/skalin) Discussions [Skalin Community](https://www.g2.com/products/skalin/discuss) Languages Supported English, French Solution Type Best-of-Breed Overview by Nicolas Garmy Show More ## Pricing Pricing provided by Skalin. ### Scale Starting at €569.00 [ View More Pricing Information ](https://www.g2.com/products/skalin/pricing) ## Top-Rated Alternatives [ ![Planhat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Planhat") Planhat 4.5/5(954) ](https://www.g2.com/products/planhat/reviews) [ ![Gainsight Customer Success](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gainsight Customer Success") Gainsight Customer Success 4.5/5(1,754) ](https://www.g2.com/products/gainsight-customer-success/reviews) [ ![Vitally](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vitally") Vitally 4.5/5(705) ](https://www.g2.com/products/vitally/reviews) [ View All Alternatives ](https://www.g2.com/products/skalin/competitors/alternatives) ## User Insights Average based on 31 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ## Skalin Integrations (12) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Chargebee ](https://www.g2.com/products/chargebee/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intercom Enterprises ](https://www.g2.com/products/intercom-enterprises/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Mixpanel ](https://www.g2.com/products/mixpanel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pendo ](https://www.g2.com/products/pendo-io-pendo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce B2B Commerce ](https://www.g2.com/products/salesforce-b2b-commerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sellsy ](https://www.g2.com/products/sellsy/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Stripe ](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Nicolas H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicolas H.") NH Nicolas H. Small-Business (50 or fewer emp.) 4/15/2024 "The ideal tool for Customer Success!" 5/5 What do you like best about Skalin? Skalin is a very good complement to our Hubspot CRM, which was not sufficient for us to have a precise idea of the health of our accounts and to detect alert points. Additionally, the team is really attentive to our feedback and the product evolves quickly. The highlights: - The focus on the needs of the Customer Success team. - The ability to weight a client's score with multiple criteria. - The responsiveness and availability of the team, and the fact that it is a French company. - The tracking of the different phases of onboarding and run for each client. Review collected by and hosted on G2.com. What do you dislike about Skalin? There is a lack of native integration with Freshdesk, but this was quickly resolved through specific configuration. Review collected by and hosted on G2.com. What problems is Skalin solving and how is that benefiting you? Regular client follow-up allows for being more proactive with them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Guillaume P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guillaume P.") GP Guillaume P. Customer Success Manager Mid-Market (51-1000 emp.) 3/19/2024 "Excellent CS Platform" 5/5 What do you like best about Skalin? Excellent CS Platform. Skalin is a comprehensive and powerful tool that streamlines and optimizes customer follow-up, making it an invaluable asset in the day-to-day operations of our teams. I highly recommend it to anyone! Skalin was seamlessly integrated, with rapid connections to various internal tools like Salesforce, Gmail, Zendesk, and BackOffice. The customizable Healthscore provides a quick overview of account health, while the comprehensive history of exchanges and activities offers a holistic view of each account, ideal for personalized customer monitoring. Playbooks automate routine CSM tasks such as usage reminders and interaction prompts, freeing up valuable time for other tasks. Thanks to its user-friendly interface and straightforward design, the tool was swiftly implemented within the team. Review collected by and hosted on G2.com. What do you dislike about Skalin? I did not see any downside to Skalin for our use. Review collected by and hosted on G2.com. What problems is Skalin solving and how is that benefiting you? Skalin was seamlessly integrated, with rapid connections to various internal tools like Salesforce, Gmail, Zendesk, and BackOffice. The customizable Healthscore provides a quick overview of account health, while the comprehensive history of exchanges and activities offers a holistic view of each account, ideal for personalized customer monitoring. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Servane D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Servane D.") SD Servane D. Customer Success Manager Small-Business (50 or fewer emp.) 3/15/2024 "Essential in our Custumer success team" 4.5/5 What do you like best about Skalin? Simple, effective customer follow-up. I use it daily, and frankly, I can't imagine working without it. I've configured everything in Skalin to ensure optimal onboarding for all my customers, making it the cornerstone of my daily workflow. The management of playbooks, the display of daily tasks, the ability to create my own customer journeys—all these features are invaluable. Additionally, the recording of customer interactions is clear and concise. The health score provides a quick overview of where the customer stands, while tags offer immediate access to critical customer information. The activity history on each customer file is also incredibly useful. Lastly, the prompt response to every email sent to the team is truly appreciated! Review collected by and hosted on G2.com. What do you dislike about Skalin? nothing at the moment except the frame of the tags which come out of the page when I add them ;) Review collected by and hosted on G2.com. What problems is Skalin solving and how is that benefiting you? Simple, effective customer follow-up. I use it daily, and frankly, I can't imagine working without it. I've configured everything in Skalin to ensure optimal onboarding for all my customers, making it the cornerstone of my daily workflow. The management of playbooks, the display of daily tasks, the ability to create my own customer journeys—all these features are invaluable. Additionally, the recording of customer interactions is clear and concise. The health score provides a quick overview of where the customer stands, while tags offer immediate access to critical customer information. The activity history on each customer file is also incredibly useful. Lastly, the prompt response to every email sent to the team is truly appreciated! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Adeline l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeline l.") AL Adeline l. Head of Customer Success Small-Business (50 or fewer emp.) 3/28/2024 "The everyday tool for managing our customers!" 5/5 What do you like best about Skalin? In just a few clicks, I have centralised information for one customer and for all customers as a whole, as well as segmentation information. What's more, it's very visual and easy to use. Review collected by and hosted on G2.com. What do you dislike about Skalin? Once you've got a taste for it, you can't do without it! Review collected by and hosted on G2.com. What problems is Skalin solving and how is that benefiting you? The daily tool to manage our customers! With just a few clicks, I have centralised information for individual customers and for our entire customer base, including segmentation details. Moreover, it's highly visual and user-friendly. This tool is utilised by the entire CS team, comprising various professionals. Each member incorporates Skalin into their daily workflow: Customer Support Engineers utilise it for onboarding monitoring through playbooks, CSMs monitor health scores via dashboards, and I use it for a comprehensive overview of customers. Its excellence truly stands out. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Guillaume C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guillaume C.") GC Guillaume C. Chief Customer Officer Mid-Market (51-1000 emp.) 5/30/2024 "An absolute must-have for CS teams" 5/5 What do you like best about Skalin? Game Changer for our CSM job. Centralising all the information we need to perform our Customer Success function, on a platform that's easy to deploy and use on a day-to-day basis. Review collected by and hosted on G2.com. What do you dislike about Skalin? Nothing specific, the team is reactive when we ask for new features. Review collected by and hosted on G2.com. What problems is Skalin solving and how is that benefiting you? Centralising all the relevant data sources to measure accurately our clients' activities on our product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/29/2024 "SKALIN became the "real" reference views of our customers for daytoday, monthly or quaterly review" 5/5 What do you like best about Skalin? very smooth for implementation with our existing tools (Hubspot/zendesk/0365) - 1 day for integration without dev. competency except for tracking usage API. 1h to train my team and very intuitive to use. Customer Support really available and accurate My team use SKALIN for the day to day business and monthly or quaterly review Review collected by and hosted on G2.com. What do you dislike about Skalin? helpcenter documentation could be more rich Review collected by and hosted on G2.com. What problems is Skalin solving and how is that benefiting you? Aggregates customer data from a variety of sources and highlights 360° customer health trends Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 4/12/2024 "A tool that greatly facilitates the role of a customer success manager !" 5/5 What do you like best about Skalin? Great tool! Skalin saves us a significant amount of time and facilitates the establishment of long-term projects for our customer care assignments. It also allows us to anticipate and manage future renewals as efficiently as possible. Overall, we are extremely satisfied with the tool! Integration was swift. The product is incredibly user-friendly and intuitive! We use it on a daily basis, and the task and playbook features are meticulously designed, enabling us to track progress and strategise our next customer care actions effectively. Review collected by and hosted on G2.com. What do you dislike about Skalin? Nothing to complain about, the tool is great and there are new features being added all the time. Review collected by and hosted on G2.com. What problems is Skalin solving and how is that benefiting you? Monitoring specific processes and recurring tasks Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic VG Valentin G. Small-Business (50 or fewer emp.) 4/12/2024 "Top-of-the-range software for CSM. Simplified monitoring of our customers' activity." 5/5 What do you like best about Skalin? Skalin allows us to have a proactive approach towards our customers. Once set up, it requires minimal maintenance ! Review collected by and hosted on G2.com. What do you dislike about Skalin? I feel like it would benefit Skalin users if more excel or csv exports were made available. Review collected by and hosted on G2.com. What problems is Skalin solving and how is that benefiting you? Skalin allows us to centralize information about our customers and the usage they have of our tool. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 4/12/2024 "Great CSM tool" 5/5 What do you like best about Skalin? We've been using Skalin for a few months now, and we are extremely satisfied with it. It has allowed us to organise our CSM team effectively and maintain 360° visibility of all our accounts. No more spreadsheets and HubSpot. Review collected by and hosted on G2.com. What do you dislike about Skalin? The capacity of personalisation can be a bit limited. Review collected by and hosted on G2.com. What problems is Skalin solving and how is that benefiting you? Follow the renewal Analyse customer interactions Using playbooks for our low touch customer Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Success Partner Manager Mid-Market (51-1000 emp.) 4/22/2022 "A truly agile solution that fully meets our needs" 5/5 What do you like best about Skalin? In addition to the ergonomics of the software which is particularly pleasant, the ease of appropriation and skill development is remarkable. In a few days, Skalin has become the essential tool for managing our CSM activity, but also on a daily basis thanks to the monitoring of actions and immediate access to exchanges with customers as well as their use of our solutions. The follow-up and alert emails sent each week are also very valuable. Review collected by and hosted on G2.com. What do you dislike about Skalin? A good product is constantly evolving and Skalin is particularly responsive to requests for changes, so we hope soon to be able to benefit from monitoring by our teams according to the objectives defined (health score, number of interactions) as well as the ability to manage "multi-solution" customers, which is our case (need for a health score per solution in particular). Review collected by and hosted on G2.com. What problems is Skalin solving and how is that benefiting you? Sharing real-time information about all customers. Direct access to exchanges (mails, telephone, meetings, other) and to the uses of our client applications. Structuring of customer action plans according to standardized models. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Skalin? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Skalin ](https://www.g2.com/products/skalin/discussions/new) GU Guest User What is Skalin used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-skalin-used-for) [ View all Discussions ](https://www.g2.com/products/skalin/discuss) ## Pricing Options Pricing provided by Skalin. ### Scale Starting at €569.00 [ View More Pricing Information ](https://www.g2.com/products/skalin/pricing) Skalin Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0117a1ce9cc6af3498adeee8b367f5/planhat.jpg "Product Avatar Image") Planhat 4.5/5(954) [ Compare Now ](https://www.g2.com/compare/planhat-vs-skalin) ##### ##### Skalin Features Customer Information Customer Health Scores Customer Monitoring Customer Profiles Predictions Churn Risk Upsell Opportunities Custom Triggers Platform Reporting & Dashboards Third-Party Integrations Notifications [ View More Features ](https://www.g2.com/products/skalin/features) ##### Categories on G2 [Customer Success](https://www.g2.com/categories/customer-success) ##### Explore More [What .NET IDE solutions offer the fastest implementation path and shortest time to value for development teams?](https://www.g2.com/discussions/what-net-ide-solutions-offer-the-fastest-implementation-path-and-shortest-time-to-value-for-development-teams)[Which app localization translation partners make products feel truly local for global users rather than just translated?](https://www.g2.com/discussions/which-app-localization-translation-partners-make-products-feel-truly-local-for-global-users-rather-than-just-translated)[What file reader software has the most intuitive user interface and fastest learning curve?](https://www.g2.com/discussions/what-file-reader-software-has-the-most-intuitive-user-interface-and-fastest-learning-curve) [What are the most popular payroll software options?](https://www.g2.com/discussions/what-are-the-most-popular-payroll-software-options)[Which is the best CDP tool for app developers](https://www.g2.com/discussions/which-is-the-best-cdp-tool-for-app-developers)[Pros and Cons Details](https://www.g2.com/products/skalin/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)