1. [Home](https://www.g2.com/) 2. ... 3. [Customer Success Software](https://www.g2.com/categories/customer-success) 4. [Skalin Discussions](https://www.g2.com/products/skalin/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a33e8cd7b53101c530054f98ed0797/skalin.png "Product Avatar Image") ](/products/skalin/reviews) [ Skalin ](/products/skalin/reviews) (55)4.9/5 Skalin is an AI-powered Customer Success Platform (CSP) built for Mid-Market B2B SaaS teams. It connects to your existing stack — CRM, product, support and billing — unifies scattered customer data into one intelligent view, detects churn risk early with AI, and gives your CS team the clarity to protect revenue and grow accounts, without adding headcount. Skalin sits on top of your CRM (Salesforce, HubSpot, Pipedrive…). It doesn't replace it — it adds the Customer Success layer your CRM was never built for. ✨ What you get with Skalin → Turn unstructured data into customer intelligence. One 360° customer record instead of five open tabs. Your CSMs read the whole story, not a chapter at a time. → Instant clarity on every account, with Skalin AI. Ask anything about a customer and get an immediate answer. Meeting prep in seconds, drawn from your real data. → Spot the drift early, with Health Scores that learn. AI agents watch your portfolio around the clock and surface risk signals 3–4 weeks before an account goes cold. No rules to write, no thresholds to tune — the score self-calibrates from your real churn patterns. → Cut the busy work with Playbooks that never miss. Automate the repetitive follow-ups and task assignments, so your team spends its time on customers, not admin. → Give clients a front-row seat to their success. A shared, branded workspace that keeps both sides aligned on goals and milestones — and keeps momentum between meetings. 🎯 Who it's for B2B SaaS companies with roughly 20 to 250 employees — typically a CS team of 1 to 20 people — who want a platform their team will actually use. ⚡ Why teams choose Skalin Live in under a month, not three to four. No dedicated admin to run it. Priced for your size, not an enterprise budget. A genuine alternative to heavier platforms like Gainsight and Planhat — good tools, often calibrated for organisations far larger than yours, with the setup time and complexity that come with them. Among the top-rated CS platforms on G2, rated 4.9/5 by the teams who use it. 💻 More info: https://www.skalin.io/ 📅 Book a demo: https://www.skalin.io/book-demo Show More * * * ### 100.0 Nps Score Already have Skalin? ### All Skalin Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Skalin used for? ](/discussions/what-is-skalin-used-for) What is Skalin used for? [ Customer Success Software ](https://www.g2.com/tags/customer-success-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Skalin+questions+and+get+answers+from+expert+users+in+our+Skalin+Discussions+section.&title=Skalin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fskalin%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Skalin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fskalin%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fskalin%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Skalin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fskalin%2Fdiscuss%0aAsk+Skalin+questions+and+get+answers+from+expert+users+in+our+Skalin+Discussions+section.) 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Answer a few questions to help the Skalin community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fskalin%2Fdiscuss%3Fsmall_ask%3Dskalin) No ## Top Contributors in Skalin 1 ![Nicolas G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicolas G.") NG Loading... ### [Nicolas G.](https://www.g2.com/users/9b787380-25f2-4f04-8dd7-8ab98153b99d "Nicolas G.") CEO 1 pt