They sure know how to convince people to buy their services and then break their promises. Review collected by and hosted on G2.com.

In May 2019 I had a problem with one of the websites hosted on my server and I was directed to Sitelock as the host provider believed there was a security breach. The Sitelock agent convinced me to secure all the websites (10) under my server and confirmed that I’m able to change the domains at any time (since I have clients that come and go).

It took them around 2 months to fix the initial problem I had. While they kept blaming third party factors, it was clear that the same website still had infected files as I could see them in file manager and they sent an email to apologize and clean the website again.

A few months later, one of my clients decided to move on, so I moved that complete website to another server. I thought the Sitelock scanners would detect something unusual. When I logged in to my Sitelock dashboard, everything looked good, with all green check marks. The website isn’t even hosted there anymore….I wonder, what are they monitoring exactly??

At that point, I decided to submit a ticket in my Sitelock account to change that particular domain. Didn’t hear back at all. A week later I sent the same message again. Still no response. I was then advised to contact them by phone. When I did, I was told that to make account changes like that, I had to speak with the Billing team, but they only work certain hours, so I left them a voice message. A few days later they finally called back and I was advised that they won’t change the domain because it’s too close to the end of my subscription cycle, which is still 2 months away!! The agent (Mr. Tyrell Foard) said he would speak to the manager, and he did, but came back with the same response, that they won’t change the domain for me, like they promised at the start of the agreement.

I raised my concern that I moved some of the websites under my account, but that the dashboard shows everything is good, the agent said he understood my frustration, but there is nothing they can do.

In the end, I feel I never got the professional service I was looking for, nor did I get the customer service I was expecting, and certainly I wasn’t expecting broken promises.

Do NOT waste your time or money with them. I am currently seeking legal advice over this agreement. Review collected by and hosted on G2.com.

T_Froad's, great customer service. He was willing to help and did it very fast. Review collected by and hosted on G2.com.

They came up with weird messages like "your website, notably exceeds the limitations of your Sitelock plan level" but when we asked them to provide evidence that we had a limit agreement they were unable to do so. Instead they put a price not even listed on their plan. Also they talked bad about google analytics citing an article that some dude wrote promoting his own software but turns out Google Analytics was running on his own site. What kind of customer service gets into that? Review collected by and hosted on G2.com.

One of the advantages of having Sitelock on my website is that it already has the recognition and prestige, more than enough worldwide, which allows me to safeguard the credibility of my site no matter where my visitors or users access it from. Another benefit that Sitelock offers is that it speeds up the loading time of the information hosted on my site by up to 50%, and with that, it helps keep my visitors attentive, stay on it, return, recommend it, and make purchases. It also detects faults and errors that other programs do not detect. Review collected by and hosted on G2.com.

What I like the least is that when contacting technical support, they only respond in English and you cannot reply in Spanish. I also don't like that automatic renewal is always set by default when activating the service. Although I am not going to do it yet, I don't like that when I want to deactivate SiteLock, the only way to do it is by calling directly to the United States, because it is easier and cheaper to send an email. It is an unintuitive application and difficult to use, requiring some tutorial to be able to use it. Lastly, I also don't like the price that has to be paid for the tools it offers, as it is a very abusive price. Review collected by and hosted on G2.com.

After working with SiteLock, the past two and a half years that I've been with El Pollo Loco, I like the professionalism I've experienced with the company and feeling that is displayed to me of having our best interest in mind when it comes to our security. Review collected by and hosted on G2.com.

Maybe it's because I only deal with SiteLock once every quarter, but I can honestly say I haven't had an issue to report that I dislike about the company. Review collected by and hosted on G2.com.

Peace of mind. Knowing I have teamed up with SiteLock allows me to focus on the growth of my business instead of worrying about the security of my sites. Review collected by and hosted on G2.com.

I really am happy about the service SiteLock provides, but if I had to choose something, it would be nice if the service was a little more affordable. Review collected by and hosted on G2.com.

SiteLock provides a quality services with great support.

We have been offering SiteLock to our customers for over 3 years and use it ourselves. Their service just works and when their are issues, the SiteLock team is very responsive. Review collected by and hosted on G2.com.

We would like to see more training materials and customization options. Review collected by and hosted on G2.com.

Great looking dashboard , but the features just don't work properly Review collected by and hosted on G2.com.

very poorly designed back end. Repeatedly scanning third party URLs and then telling us that our site is infected. Point blank refusal to explain what the "infection" is or to give any further information. They treat autistic people terribly and actively discriminate and refuse to deal. Review collected by and hosted on G2.com.

I like it that it's a service that stays in the background to take care of things, and only sends you notices when there is an issue to take care of. So far I havn't had any issues, and SiteLock seems to catch any issues, that other scanners that I use doesn't. Review collected by and hosted on G2.com.

Everything can always be cheaper and better. But my biggest concern is that invoicing can't be done in batches of a couple times a month, compared to when the account was added to the controlpanel. But that's really not a big issue, would just make my life easier :) Review collected by and hosted on G2.com.

A very easy to use and understand UI, full of usefull options and nice reporting capabilities Review collected by and hosted on G2.com.

One thing, that once you assign a domain, the only way to change it is to set up an app from scratch. Review collected by and hosted on G2.com.

At least they answer the phone but they won't actually help you. Review collected by and hosted on G2.com.

They will show false positives for Google Analytics tag, then charge you to remove it, then send you an email saying they were wrong and it was a false positive and that they didn’t actually remove any malware, but won’t refund your money. Review collected by and hosted on G2.com.