---
title: Sitehelpdesk HelpDesk Reviews
meta_title: 'Sitehelpdesk HelpDesk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Sitehelpdesk HelpDesk works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2025-03-10'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Sitehelpdesk HelpDesk Reviews
**Vendor:** Sitehelpdesk  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About Sitehelpdesk HelpDesk
Sitehelpdesk HelpDesk provides service desk software solution suitable for use by an internal support function.




## Sitehelpdesk HelpDesk Reviews
  ### 1. Sitehelpdesk is a fantastic communication platform

**Rating:** 4.0/5.0 stars

**Reviewed by:** Damian H. | Ingeniero de soporte, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 07, 2019

**What do you like best about Sitehelpdesk HelpDesk?**

Sitehelpdesk is an incredible solution to record incidents. What I like most is its portal oriented to the immediate response of the tickets with its self-service center. I consider that it has a board with all the administration, reports and management services sections located visually, to make it easier for technicians to enter the functions.

**What do you dislike about Sitehelpdesk HelpDesk?**

It is a platform based on the efficiency of services, so it lacks a modern interface. On the other hand, I have not had inconveniences.

**Recommendations to others considering Sitehelpdesk HelpDesk:**

I highly recommend this help desk platform to optimize your customer service with its great features to provide desired assistance. You can choose between your different plans that have different benefits to quickly recover your cost.

**What problems is Sitehelpdesk HelpDesk solving and how is that benefiting you?**

Sitehelpdesk is our first-line tool to support the amount of tickets we receive from our customers and to be able to offer a service up to par. This platform allows us to collect data and generate reports to determine new solution strategies.


## Sitehelpdesk HelpDesk Discussions
  - [What is Sitehelpdesk HelpDesk used for?](https://www.g2.com/discussions/what-is-sitehelpdesk-helpdesk-used-for)

- [View Sitehelpdesk HelpDesk pricing details and edition comparison](https://www.g2.com/products/sitehelpdesk-helpdesk/reviews?open_modal_url=%2Fproducts%2Fsitehelpdesk-helpdesk%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fsitehelpdesk-helpdesk%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-09+20%3A07%3A50+-0500&secure%5Bsession_id%5D=f4212ab5-126d-46ab-bd54-4864e4385ba0&secure%5Btoken%5D=221794a823b5df35ecacbd24c5a0d5546358a16e4bad42a96166c0ae4be738c4&format=llm_user)

## Sitehelpdesk HelpDesk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

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