GL
Glenn L.
President
Small-Business (50 or fewer emp.)
"Support is Consistently Excellent"
5/5
What do you like best about SiteGround?

Tech support, while sometimes difficult to get to, is outstanding. Siteground personnel are always eager to solve a problem. Review collected by and hosted on G2.com.

What do you dislike about SiteGround?

Siteground Wordpress hosting is a bit pricey. Review collected by and hosted on G2.com.

Verified User in Arts and Crafts
UA
Verified User in Arts and Crafts
Small-Business (50 or fewer emp.)
"Exceptional Hosting Provider with Outstanding Support and Assistance Services"
5/5
What do you like best about SiteGround?

In addition to offering robust hosting services, SiteGround excels in delivering highly efficient and accessible support services and a comprehensive help center. The extensive knowledge base addresses a wide range of domain-related queries, ensuring users find the information they need. Moreover, the provider offers readily available human-based support, ensuring personalized assistance. With a wide variety of services and assistance options, this provider delivers an all-inclusive package that seamlessly integrates hosting and support for a superior user experience. Review collected by and hosted on G2.com.

What do you dislike about SiteGround?

Promotions do not usually cover existing plan based on my experience. New hosting plan will be opened. Migration will be a hassle. However, the SiteGround support, being customer focued, is working with customers and is able to adjust the hosting plan offers to resolve the issue by offering an externtion of the existing subscription or similar solutions. Review collected by and hosted on G2.com.

Piero V.
PV
Piero V.
Small-Business (50 or fewer emp.)
"SiteGround is always excellent"
5/5
What do you like best about SiteGround?

Their customer service people are always amazing.

There has not been 1 time where they haven't been able to assist me or my company; and I have requested help quite a few times

They, patiently, guide you, advice you and help you the best they can

You can totally feel they care about their customers Review collected by and hosted on G2.com.

What do you dislike about SiteGround?

The renewal price for website hosting

It was very expensive to renew the 3rd year so I had no choice but to switch providers

However, I had recommended a colleague and still work along with them Review collected by and hosted on G2.com.

Gina E. M.
GM
Gina E. M.
Owner
Small-Business (50 or fewer emp.)
"Exceptional Tech Support Team"
5/5
What do you like best about SiteGround?

What I like best about SiteGround is that I have tools that allow me access easily and since my business is rapidly growing even the ease of integration makes life so much easier. Sometimes, though, things do happen and when they do I send SiteGround's Tech Support Team a message through the chat system. They are so good about not taking forever to answer any questions I have or even fixing the problem. Review collected by and hosted on G2.com.

What do you dislike about SiteGround?

There's nothing that I dislike about SiteGround Review collected by and hosted on G2.com.

Verified User in Entertainment
AE
Verified User in Entertainment
Small-Business (50 or fewer emp.)
"Excellent 24/7 Service"
5/5
What do you like best about SiteGround?

I appreciate that they have 24/7 support. Whenever I need assistance, I use the chat and get a response within seconds! Review collected by and hosted on G2.com.

What do you dislike about SiteGround?

I have had no downsides to using them as my service provider. Review collected by and hosted on G2.com.

Shannon P.
SP
Shannon P.
Owner
Small-Business (50 or fewer emp.)
"SiteGround is great if you're starting and don't have a lot of traffic."
2.5/5
What do you like best about SiteGround?

It was a step in the right direction. I previously was hosted by WordPress and found that I did not have enough memory of php workers for my needs. I was with SiteGround for approximately two years while my business was small. Review collected by and hosted on G2.com.

What do you dislike about SiteGround?

As my business grew and I had more traffic, I was met with paywalls to manage the increase. This was costly and incredibly frustrating. I also had some issues with their Apache servers and had a few instances where my website went down after an update. Review collected by and hosted on G2.com.

Tara C.
TC
Tara C.
CEO & Founder
Small-Business (50 or fewer emp.)
"Excellent Hosting"
5/5
What do you like best about SiteGround?

My site is blazing fast, and the customer service is excellent. Review collected by and hosted on G2.com.

What do you dislike about SiteGround?

I haven't found anything. My sites are easy to manage here. Review collected by and hosted on G2.com.

Javier O.
JO
Javier O.
Software Engineer
Small-Business (50 or fewer emp.)
"My site was stopped by other provider, in less than 3hrs SiteGround had migrated/deployed a new copy"
5/5
What do you like best about SiteGround?

I was using BanaHosting, but after months of being a good customer they simply halted my service after 8 days of late payment! I had just launched a marketing campaign and all the potential clients were met with a non working wordpress site (thanks to BanaHosting)... I found SiteGround, I found they had support and contacted support explaining my situation, and they explained they could help and treated me as if they were my life-long friends. I purchased the manual support, gave my credentials to BanaHosting and the support team from SiteGround had my site up and running in less that 3 hours... fully migrated, fully running, extremely professionaly and communicative. This is the best service I've ever had. They are not just providers, they are business partners! Review collected by and hosted on G2.com.

What do you dislike about SiteGround?

I would have thought that the price is high at first, comparing to other hostings that charge half the price. But if you think about that its not only the hosting service, but access to their support, it is totally worth the price. Review collected by and hosted on G2.com.

Response from SiteGround Reviews of SiteGround

Hello Javier! Thank you for your wonderful review and for trusting SiteGround with your hosting needs! We're delighted to have been able to quickly migrate your website and get you back online, especially during such a crucial time for your business.

We truly appreciate your kind words and it's great to hear that our hosting tools, features, and accessible support have made managing your WordPress site a breeze. It's our goal to be more than just a provider, but a reliable partner for your business. Your satisfaction is our top priority, and we're here to support your growth every step of the way.

MF
Mireille F.
Small-Business (50 or fewer emp.)
"Service excellence"
5/5
What do you like best about SiteGround?

When I have had questions regarding our website, I have always received excellent IT help. Either via web-chat or telephone, the specialists have always been able to very quickly resolve the issue, or walk me through exactly the steps that I needed to take in order to fix the problem. The help that I received has always been honest with me when I have asked questions about increasing services purchased through Siteground. In every instance, they could have upsold me products, but they did not. That is the epitome of honest, excellent service! Review collected by and hosted on G2.com.

What do you dislike about SiteGround?

It is a bit cumbersome to find the help area, to allow contact with a Siteground IT specialist. Review collected by and hosted on G2.com.

Ondřej V.
OV
Ondřej V.
DIGITAL SPECIALIST, MARCO BBN Czech Republic
Small-Business (50 or fewer emp.)
"Great admin tools"
5/5
What do you like best about SiteGround?

Well structured administration interface, easy to find exactly what I need, daily backups, possibility of partial restoration of anything! Best support! Review collected by and hosted on G2.com.

What do you dislike about SiteGround?

Limit the number of inodes (i.e. the number of files. Some WP plugins contain tens of thousands of files.) Review collected by and hosted on G2.com.