Sitecore Experience Platform Reviews & Product Details

Solutions Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

As a CMS, Sitecore is top notch comparing with other market leads. The Multilingual and Multi Language supports stands it out.

Taking lead in adapting the latest technologies is what makes it stand out. No to mention the versioning capabilities it offers, allowing you to have complete control for your all the changes and track them without hesitation. The User admin workflows allowing you to have complete control over the Sitecore Solution, and giving freedom with the selection of nodes respective to the Users and their roles. Review collected by and hosted on G2.com.

What do you dislike?

I little too much for the new developers to get started.

A little complicated for the configuration stuff.

I bit costly compared to the other Content management Systems available, but as it is a Enterprise level CMS, so I think it is justified. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am currently working with the Sitecore JavaScript Services. I really like the way how the Sitecore Layout services handles it. The GraphQL support makes is easy for you creating the REST API which can be integrated headless and then integrated with the Sitecore CMS.

The Multiple Language Support and Multiple Site Support solved my problem for having all the website under a single solution. The reusability of components reduced the time and effort for multiple sites. I created one single global site, and used those components in the other sites, with little or very less modifications. The complete solution was composed of around 79 sites, we developed one global site fully functional in 3 months and other 10 sites in 1 month.

Another Solution based on helix principles, the team worked on different features seamlessly Review collected by and hosted on G2.com.

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Sitecore Experience Platform Overview

What is Sitecore Experience Platform?

#1 Content Management System in the industry, Sitecore® Experience Management™ (XM) empowers unparalleled content curation by: • Separating content from presentation, promoting content reuse. • In-context editing and designing makes content authoring intuitive and efficient • Preview capabilities with device simulators to ensure consistent messaging across your visitors • Multi-site and Multi-lingual capabilities • Enterprise-class search functionality • Content scheduling, asset management, workflow, versioning, validation • Content targeting based on device, geo-IP, and actions within the visit

Sitecore Experience Platform Details
Languages Supported
German, English, French, Japanese, Dutch, Spanish, Chinese (Simplified)
Product Description

World-class content management combined with deep data insights deliver omnichannel, personalized interactions in real time.

How do you position yourself against your competitors?

Sitecore is the best in the world at personalized digital experience. Unlike competitors, we are 100% focused on digital experience. We deliver 500,000 digital experiences every day for more than 3.600 brands, and we were the first company to offer real-time personalization. Moreover, we are the only company that brings together content, commerce, and data into one connected platform. And perhaps most importantly, we provide superior time-to-value.


Seller Details
Seller
Sitecore
Company Website
Phone
1 415 380 0600
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@Sitecore
20,443 Twitter followers
LinkedIn® Page
www.linkedin.com
1,329 employees on LinkedIn®
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Sitecore Experience Platform Screenshots

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Sitecore Experience Platform Reviews

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Web Content Strategist
Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Open Discussions in Sitecore Experience Platform
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Sitecore offers a wide array of tools and controls to manage content, for the full team: from front end, to content management, to marketing. Review collected by and hosted on G2.com.

What do you dislike?

Everything from the moment of signing the contract requires a Sitecore Implementation Partner: installation, development, deployment, UI and content function customizations, and so on. We love our partner, but there is no such thing as an affordable Sitecore partner, and that puts a serious damper on ongoing development and marketing efforts. Standing up a subsite is equally complex to the initial site, as well - there is almost no savings in continuing to create additional subsites in Sitecore, and that's meant that where budget and timeline requires - which is often - we continue to create marketing sites and landing pages in Wordpress and other platforms.

In addition, Sitecore is not a simple or intuitive system. Using Sitecore requires lots of specialized training, which is very hard to find (and also read: expensive), and the quality of Sitecore trainers varies GREATLY. Documentation - while volumnious - fails to capture the needs of daily users, and even for developers is sparse. Sitecore's software support is spotty, as well; we've found the solution to a recent (expensive) problem by doing the opposite of what was recommended by the Sitecore team. That is very frustrating. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

In addition to the Sitecore platform purchase, you will need to budget and plan time for training in using the platform. Training is not freely available, and documentation is inconsistent - and rarely direct enough for business users or complex enough for developers. Know you will need a Sitecore Partner in order to execute even a basic site launch, as all installations are custom. Expect to keep your Sitecore Partner on long term, as well: you cannot develop in this platform without a partner, unless you have a Sitecore certified developer on staff; and you cannot, even as a client, submit a support ticket for any issues without a Sitecore partner or a Sitecore certified developer. They won't allow it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Integrated A/B testing; intelligent personalization Review collected by and hosted on G2.com.

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Senior Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Sitecore as content management platform is good for Authoring and publishing. Personalization and Analytics is good. The platform is highly scalable with the latest architecture. Multiple sites and multilingual support. The newer version support better developer experiences. They improve the experience and features with the industry standard. The new addition of container support and K8's bring platform independence. Support for GDPR and other privacy. Review collected by and hosted on G2.com.

What do you dislike?

The initial setup will be a challenge without a experienced architect. Upgrade path for the older version up to 8 will be difficult. The Sitecore is changing the process in the newer version though. Upgrading existing Sitecore version is complicated. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sitecore is a flexible platform with all capabilities. Even after few years we still feel we are not using to it full potential. I would recommend to have a road map and align the goals. Track and refine the actions to make the most out of the platform. Also consider the SaaS option that will help avoid all the maintenance and scalablity. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The content management is much simple with different teams with different permission levels. Workflow for the content publishing. Personalization with the persona and profile cards for anonymous users using behaviors. Geo personalization rules. The new forms module helps in easy data collection. Review collected by and hosted on G2.com.

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Junior Associate
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It was great to see how many different possibilities one has and how deep the functionalities are developed. It really gives a good tool to enhance customer experience on the platform or website. The Learning hub with training sessions were really helpful to me to work myself into the platform. Review collected by and hosted on G2.com.

What do you dislike?

I think that some times the editor is a bit unhandy, and you have to switch between different menu items. However, strict rules and the details are essential for big companies designing a website in different languages as well as for different countries. I think it is not a tool for beginners nor to learning by doing.

In the Test-Environment it was loading slowly sometimes, which was a bit of a pitty when showing new development things to customers. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

When thinking about using Sitecore I recommend to watch some demos of the functionality you want to do with the platform. Some training is definitely necessary when using the product for the first time, especially without experience with other tools. In large Cooperations, where editing at the wrong points can damage processes or the website, in my humble opinion, only trained people should have access and there should be strict rules for the rights of the different users, admins, editors and so on. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Marketing Automation, Content, Personalization.

I was using it mainly to design Content Pages and edit Articles that are going to be published on the blog page of the website Review collected by and hosted on G2.com.

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Digital Strategist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

The editor is extremely powerful and the built-in A/B testing tool is also pretty powerful, which cuts down significantly on the stack I need as a marketer in order to really push the boundaries on what works and what doesn't. Review collected by and hosted on G2.com.

What do you dislike?

Having the ability to create, store, and track test cases within the Experience Editor would be a really great help. There is still some appeal to use dedicated third-party testing tools because of this, but ultimately the vast majority of tests can be built and executed in the Experience Platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Putting more power in the hands of our marketing teams and reducing the number of tools we have to use to accomplish the same goals. Review collected by and hosted on G2.com.

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Senior Solutions Architect
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Sitecore Experience Platform gives engineers the tools to make marketing teams absolutely Awesome by providing an extensible framework for delivering reliant personalized digital experiences to their customers. I really enjoy working with the Sitecore Rules Engine, Experience Profiles, the path analyzer, and I love the nearly unlimited extensibility and my ability to integrate it with anything I have needed to. Review collected by and hosted on G2.com.

What do you dislike?

I would love to have an onprem option written in .net core that can run in a Linux container rather than windows. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are tons of mistakes that you can make with implementing Sitecore, make sure you partner with someone who knows all the what not to do and you'll save your self tons of time and money. Also, don't spend time trying to "abstract Sitecore away" and before you start modifying Sitecore to do something, find out if there is an out-of-the-box way of doing it with Sitecore, nor times than not there are. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Shift control of digital channels for Technology to Marketing by providing them tools that allow them to create, personalize, and publish digital content and then get quick insites on how what they are doing is preforming in the real world. Review collected by and hosted on G2.com.

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Marketing email coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

When you master Sitecore editor and experience tools, you will appreciate the power this platform gives you over you content management. There are basic components that are coming with it like grids and other page layout elements and one can also have custom module programmed be devs. The content can be reused, the SEO can be added as well as tracking. Sitecore has a great way to integrate with there platforms, like Wista or Youtube, there are tools to manage digital assets, create vanity URLs and redirects, and a lot more. Review collected by and hosted on G2.com.

What do you dislike?

The learning curve is steep. Some features are hard to figure and the documentation is not always helpful. I tried once to find out how to create dynamic list of states for the custom form and got stuck even after reaching for the support. Also, some operations like building grids and adding content to the cells take time and patience. Unlike, for example, in Kentico, you cannot just duplicate the panel with additional elements in it, you have to create everything a new or ask developers to built an additional custom module. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sitecore worked grate for my last company. It allowed to easily create promotions and provide visitors with list of tours (all data dynamically flown through API from the sales database). Company's sites were integrated with Google Analytics, so visitor conversion: request for quote, call, and brochures as well as newsletter subscriptions were effectively tracked. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Lots of built-in features like image re-sizer and various ways to handle common problems. Once you get used to the way templates, layouts, and content gets created, making new pages becomes quite fast and simple. Review collected by and hosted on G2.com.

What do you dislike?

High learning curve and a high barrier to entry. It's tough to use this platform unless you are working with a large enough company that leverages the platform. There are many features that "go to waste" because it can be hard to implement everything with time constraints. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider what requirements you need, and if you only need basic CMS features you may be better with a more basic solution. Question whether you will take advantage of the personalization and analytics features. These are big features that some customers do not take advantage of. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to create templated pages and content fields, and the hand off to non-technical content creators in marketing who can manage it going forward. Review collected by and hosted on G2.com.

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Application Developer II
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Liking the way Sitecore XP adding new technologies to the stack. Like the Analytics provided by XP out of the box. Review collected by and hosted on G2.com.

What do you dislike?

Forcing backend developers to force using JSS architecture. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Evaluate Sitecore XP using trial license and do end to end prototype. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Integrating external magento connector in Sitecore pipelines and able to capture analytics.

Using Rules personalization for targeting content for users. Benefits are easy to implement. Review collected by and hosted on G2.com.

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Enterprise Architecture Senior Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Sitecore is always improving and providing a better development and content entry experience. The tools, community, options and modules allow for a robust addition to a Marketing Tech stack. Review collected by and hosted on G2.com.

What do you dislike?

Installation and upgrade varies in ease. Sometimes its smooth and easy, other times, not at all. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sitecore is a great product to enable digital transformation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Providing personalized content options for marketers to provide their customers. Review collected by and hosted on G2.com.

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Open Discussions in Sitecore Experience Platform
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Pipelines and datasources that can be customized to change any experience during your site visit Review collected by and hosted on G2.com.

What do you dislike?

Installing a new instance can take some time to configure it correctly Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ability to see the customer journey and make personalization decisions in real time Review collected by and hosted on G2.com.

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AE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Its evolved customization is getting better with all modules and implementation. Getting a deeper understanding of AI & could platform like SaaS, Azure, Personalization, market place, Sitecore Hub Review collected by and hosted on G2.com.

What do you dislike?

Coming to the integration with UI seems to be a little tricky. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great to be part of it!! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Developed client-centric applications in a single solution with a different approach and architectures Review collected by and hosted on G2.com.

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Assistant Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Great content supporting software

Multi language capability

Complex languages like Japanese and Mandarin also supported

User behavior management Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the screen freezes while using the software, other than that it's a great software Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A great software with moderate pricing. Very good for mid as well as large organisations Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Would have started using this software 2 years back. It's a great software to support all your content needs Review collected by and hosted on G2.com.

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Digital Platform Lead
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It has an easy to use interface, component based which makes it easy to use. It has the potential to drive your business forward but you need to take the time to take advantage and explore technology such as personalisation, content tagging and personas. Review collected by and hosted on G2.com.

What do you dislike?

There are quite a few similar ways to do the same thing, some basic functionality you would expect doesn't always work such as cancelling a personalisation experiment in a user friendly way. There is a lot behind the tech and it can be daunting where to start Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Split testing has enabled us to gather data behind our hypothesis and really understand how users react to content on the site Review collected by and hosted on G2.com.

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Senior Web Developer
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Great developer support/experience. The C# development platform/approach is very extensible and well organized. The Editor UI is good/very good (although I think AEM is a bit slicker/easier to use). I like working in the Microsoft stack and the Sitecore community is amazing. Review collected by and hosted on G2.com.

What do you dislike?

Sitecore is a bit complex which is fairly natural, but it can be hard to get a foothold into a new topic. In particular, the API documentation and examples are not very complete. Especially the API documentation. I don't understand why I should have to to install and use dotPeek just to find out what options are available in the API. I do like the example sites, but it can be a bit confusing to figure out which one to use and they can get out of date. I also wish the was a published SXA training option. I found out today that if you ask for it you can get a class, but we weren't aware of that option and we really would have benefited from it a couple of months ago. I have also found the documentation/explanation of xConnect hard to grasp. More documentation/training would be very helpful. In fact, an advanced class on installing, maintaining and optmizing SItecore would be very helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Regular, web site stuff for the most part. Nothing super unique, but quickly changing business requirements are the norm. Review collected by and hosted on G2.com.

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Sitecore Specialist & Partner
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I really like the core cms part, the architecture behind it and the way that almost everything is customizable and possible. I think "newer" stuff like the rules engine is great too. Review collected by and hosted on G2.com.

What do you dislike?

I think there is a lot of the marketing features, that are not robust enough and has too many bugs.

I think it's a shame that web forms for marketers seemed to have lost features and have more bugs when it went form Sitecore 7 to 8, and that it lost even more features when it got replaced by Sitecore Foms in Sitecore 9. This is a very important feature for a lot of customers, and I think Sitecore should focus more on core features like that.

I also think that Sitecore needs to revisit and modernize some of the core cms parts of the system, instead of only focusing on the new marketing features.

I don't understand why something like JSS that should be a basic part of Sitecore is so expensive to start using. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have build sooooo many different solutions based on Sitecore, going from brocure websites, to chat bots for insurance companies using the for example the rules engine, to language education, content hubs etc. etc. etc. Review collected by and hosted on G2.com.

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Back-end Developer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I have enjoyed the journey of transitioning from other CMS platforms to Sitecore. I can honestly say I have become much more well rounded and careful developer. The Visual Studio environment with it's intellisense and code validating tools coupled with a Sitecore Implementation Partner (XCentium) who enforces strict code reviews have certainly force our in-house team to write better, more robust code. A solid codebase equals a reliable and performant site, which is first for our customer's experience and impression of our company. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the amount of time I spend waiting for builds, app pools, etc. Perhaps there are some improvements we can make to our setup, but the wait times are frustrating. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are struggling with some indexing issues at the moment. Switching to Azure Solr should fix the issue (if we ever get it fully scripted). Componentizing our layout options for our content creators has been amazing! Review collected by and hosted on G2.com.

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Manager Application Development
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

the extensiblity, ease of integration, taking your product to the next level in connected systems. really I enjoy working and developing on sitecore which is very rich in a lot of ways. I have worked with sitecore since version 5.3 and the progress during the years and where it is now is a testatement to the greatness as a product. Review collected by and hosted on G2.com.

What do you dislike?

Hard to find a good consultant that can give you a product that follows good architecture and principles together with best practices without keeping an eye on every single detail of the work. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would really suggest Sitecore come up with a better pricing schemes to non profits. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

right now we are trying to implement the personalization and solve the problem of too much content to find the ones that are relevant by our users. our users use marketing email then going to our website to get content that is readily available but burried under so many layers. Review collected by and hosted on G2.com.

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Lead Software Developer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It can be modified and customized to complete any function. Has many features that can be used and integrated. The complete package has more elements than most content management platform that would require 3rd party software to do. Review collected by and hosted on G2.com.

What do you dislike?

It can feel overwhelming by the amount of features and parameters it contains. The out-of-the-box features are too often not quite working as demoed. Having step-by-step or "for dummies" documentation to implement these features from a vanilla instance would be extremely helpful. Also, breaking those down by role (developer, ops, content manager), would make them useful to share with end-users.

UX inconsitencies and clarity. Newer UI and features are more comprehensible, but too often we need to hand-hold users to help them find a feature or go through a process. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Compare if it meets your requirements or if a simpler low cost solution would be enough. It can be a costly platform if only a fraction of the features are used, when a cheaper option would have sufficed. But, if it meets your requirements and intent on using the most of it, be ready to be overwhelmed. You might need some expert guidance to unlock the full potential. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Analytics integration with content management, combined with the flexibility of the platform. Great outcomes that other options only offer in part. Review collected by and hosted on G2.com.

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Managing Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

We've been using Sitecore for about a decade now, and it's proven it's it's value through and through. Our favorite thing about it, is the way it brings together tech and marketing teams for deeper collaboration on what a website should look like and do for users. Review collected by and hosted on G2.com.

What do you dislike?

Due to the complexity of the solution, it's not easily accessible to customers in terms of building on the platform. Many customers still find it hard to maximize on the actual full benefits of the platform, and tend to plateau soon after just migrating from whatever solution they were using previously. It takes time and commitment to really leverage what Sitecore has to offer, and most customers feel some impatience around seeing results faster (whether that's in the form of conversions or otherwise). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The most common problem we solve using Sitecore is tapping into users that were not previously identified as a target audience; as well as bridging the gap and dependency between marketing and tech. The benefits we've seen are related directly to increasing sales, streamlining workflows (internal processes), as well as automating a lot of the work that's done on/through the site. Review collected by and hosted on G2.com.

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