Magnus W.
MW
Magnus W.
Student Worker
Small-Business (50 or fewer emp.)
"Empowers Users with Efficient Website Development"
5/5
What do you like best about Sitecore Digital Experience Platform?

I really appreciate Sitecore Digital Experience Platform because it's object-oriented and logically sound, which is a big help in developing websites. When everything lines up with the philosophy and the logic, the development process becomes very efficient. Also, the page editor is good now, which is beneficial. Additionally, the initial setup was easy thanks to having a DevOps responsible. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Digital Experience Platform?

Being based on Windows is kinda bad. I think the onboarding could have a better progression. Review collected by and hosted on G2.com.

Response from Marcus Cooper-Leary of Sitecore Digital Experience...

Thank you for sharing your feedback. We're committed to providing a secure and stable platform for businesses to grow and reach wider markets. We appreciate your input on the navigation challenges and will take that into consideration for future enhancements.

Daryl C.
DC
Daryl C.
Digital Product Owner
Mid-Market (51-1000 emp.)
"Intuitive Platform with Strong Support, but Lengthy Upgrades"
3.5/5
What do you like best about Sitecore Digital Experience Platform?

I find the Sitecore Digital Experience Platform intuitive and easy to navigate. I also appreciate the support from the Sitecore team. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Digital Experience Platform?

The upgrade path can be timely, training new users can take time as it’s complicated Review collected by and hosted on G2.com.

Response from Marcus Cooper-Leary of Sitecore Digital Experience...

Thank you for your feedback. We're pleased that you find our platform intuitive and that our support team has been helpful. We understand that the upgrade process can be lengthy, and we are continuously working to enhance the efficiency of our upgrade procedures. We also provide comprehensive training and resources to assist new users in getting up to speed more quickly.

★ Leonardo B.
★B
★ Leonardo B.
Co-Founder
Mid-Market (51-1000 emp.)
"Scalable, Easy to Use, but Slow Analytics"
5/5
What do you like best about Sitecore Digital Experience Platform?

I like the scalability of Sitecore Digital Experience Platform, its ease of use, and its performance. Additionally, the configuration process is not complicated and is easy to manage, which makes the experience good. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Digital Experience Platform?

I was surprised that Analytics makes the infrastructure or the Sitecore Digital Experience Platform slow. It would be valuable to have a module available that allows data visualization and information retrieval, but the problem with enabling Analytics is that it affects the platform's performance. Review collected by and hosted on G2.com.

Response from Marcus Cooper-Leary of Sitecore Digital Experience...

We're glad to hear that you find Sitecore Digital Experience Platform scalable, easy to use, and good for configuration. We understand your concern about the impact of Analytics on performance and will take this feedback into consideration for future improvements.

Keyur G.
KG
Keyur G.
Co-Founder & CTO
Small-Business (50 or fewer emp.)
"Sitecore Delivers Powerful Personalization and Enterprise-Grade Scalability"
5/5
What do you like best about Sitecore Digital Experience Platform?

its powerful combination of content management, personalization, and scalability. It helps manage multiple websites efficiently while delivering tailored customer experiences across channels. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Digital Experience Platform?

I like almost everything about it, some areas still need improvement and modernization. The platform is powerful, but certain features could be more streamlined, user-friendly, and easier to manage. Review collected by and hosted on G2.com.

Response from Marcus Cooper-Leary of Sitecore Digital Experience...

We appreciate your positive feedback about the digital solutions and marketing capabilities of Sitecore Digital Experience Platform. We understand your concerns about the learning opportunities and installation process, and we are actively working to enhance the user experience for all our users.

Ruben S.
RS
Ruben S.
Mid-Market (51-1000 emp.)
"Flexible CMS with Excellent Documentation, Improved Tech Support Needed"
3.5/5
What do you like best about Sitecore Digital Experience Platform?

I love the flexibility of the Sitecore Digital Experience Platform because it allows me to build a dynamic CMS for clients. Additionally, I appreciate the community and the documentation, which are very good. I also found the initial installation very easy! Review collected by and hosted on G2.com.

What do you dislike about Sitecore Digital Experience Platform?

The tech support can be better. The willingness to investigate and the readiness of the employees. Review collected by and hosted on G2.com.

Response from Marcus Cooper-Leary of Sitecore Digital Experience...

We appreciate your detailed feedback on your experience with Sitecore Digital Experience Platform. It's great to hear that you find the platform powerful and capable of meeting your development needs. We understand the challenges of the learning curve and availability of experienced developers, and we are actively working to enhance the user-friendliness and accessibility of resources for our customers. Thank you for choosing Sitecore for your university website and intranet transition.

Verified User in Airlines/Aviation
AA
Verified User in Airlines/Aviation
Mid-Market (51-1000 emp.)
"End-to-End Digital Transformation with Sitecore’s Integrated Tools"
5/5
What do you like best about Sitecore Digital Experience Platform?

Sitecore offers end-to-end integrated tools for any digital transformation. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Digital Experience Platform?

Not specific, but the license cost should be more aggressive so a mid-level company can also afford it. Review collected by and hosted on G2.com.

Response from Marcus Cooper-Leary of Sitecore Digital Experience...

We're thrilled to hear that you find Sitecore to be one of the best CMS platforms to navigate. We appreciate your feedback on the ease of use and customization. We will take your comments about the limitations with adding components and basic HTML input into consideration as we continue to improve our platform.

Jerfi K.
JK
Jerfi K.
Senior Product Owner
Enterprise (> 1000 emp.)
"Strong Digital Platform, Complex for Beginners"
3/5
What do you like best about Sitecore Digital Experience Platform?

I like that with the Sitecore Digital Experience Platform, digital solutions come together in one place. I also enjoy using the marketing solutions it offers. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Digital Experience Platform?

The learning opportunities for content editors are currently limited because they are paid with credits, whereas a good platform should offer a stimulating learning experience. The initial installation of Sitecore Digital Experience Platform was not so easy. Review collected by and hosted on G2.com.

Response from Marcus Cooper-Leary of Sitecore Digital Experience...

We appreciate your positive feedback about the digital solutions and marketing capabilities of Sitecore Digital Experience Platform. We understand your concerns about the learning opportunities and installation process, and we are actively working to enhance the user experience for all our users.

Marcel A. G.
MG
Marcel A. G.
Director
Mid-Market (51-1000 emp.)
"Powerful, Accessible Digital Marketing in One Platform"
4.5/5
What do you like best about Sitecore Digital Experience Platform?

The Pages builder is responsive and easy to use. The platform has most of what clients need for personalization, data collection, and more. I find its powerful functionality to be accessible to marketers. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Digital Experience Platform?

In SitecoreAI, some features are missing or not yet integrated into the unified platform. For example, at the moment, you can only do page-level personalization and many personalization features require you to go to their standalone SaaS platform. It's also a decent amount of work to set up an implementation initially. Review collected by and hosted on G2.com.

Response from Marcus Cooper-Leary of Sitecore Digital Experience...

Thank you for sharing your positive experience with the Pages builder and the platform's powerful functionality. We understand your concerns about the missing features in SitecoreAI and the initial setup work. We're committed to addressing these issues and enhancing the overall user experience.

AB
Anurag B.
"Effortless Setup with Powerful Personalization"
5/5
What do you like best about Sitecore Digital Experience Platform?

I find the Sitecore Digital Experience Platform incredibly valuable for its personalization capabilities, which have allowed my team to transition from a generic website to a dynamic and engaging experience. This is a standout feature that dramatically enhances how we interact with our audience. Another aspect I appreciate is the ability to create and manage website content effortlessly. The flexibility in using reusable content blocks is a game changer, as it saves time and ensures consistency across our platforms. The initial setup of the Sitecore Digital Experience Platform was both good and easy, which facilitated a smooth transition without the typical headaches associated with deploying new software. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Digital Experience Platform?

I find the advanced workflow and governance capabilities of Sitecore Digital Experience Platform lacking. These features are crucial for managing complex projects and ensuring content meets compliance and approval processes, and the current offerings do not fully meet these needs. Review collected by and hosted on G2.com.

Response from Marcus Cooper-Leary of Sitecore Digital Experience...

We're thrilled to hear that you find our personalization capabilities valuable and that they have enhanced your audience interactions. We also appreciate your feedback on the advanced workflow and governance capabilities, and we will take this into consideration for future improvements. Thank you for sharing your experience with Sitecore Digital Experience Platform!

Jean-François L.
JL
Jean-François L.
"Simplifies Content Management, Now a SaaS Powerhouse"
5/5
What do you like best about Sitecore Digital Experience Platform?

I like that Sitecore Digital Experience Platform is a SaaS product. Previously, it was quite complex to install, maintain, and upgrade on premises, but the transition to SaaS means none of that is necessary anymore. It's super simple and user-friendly. The only thing we need to upgrade from time to time now is the front-end when there's a new major or minor version of Sitecore JavaScript Services (JSS) or the Content SDK. Those are really minor upgrades compared to before. The initial setup is also really simple; you create a repository from the starter kit, and create a project and environment. Then, your project is running, and you just need to implement your components and build the pages inside the platform. Overall, it’s easy to start with, and the process is really straightforward. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Digital Experience Platform?

I think the synergy between the different Sitecore products in the platform could be improved. Some products like DAM and CMS are tightly coupled, but others like Search, Send, and Personalize are not coupled with the CMS. They work well together, but not in a centralized place, which require some configuration from the client or partner to make them work. With the introduction of SitecoreAI, there's an effort to bring all products into one simpler package, but there's still room for improving their integration and centralization. Review collected by and hosted on G2.com.

Response from Marcus Cooper-Leary of Sitecore Digital Experience...

We're pleased to hear that Sitecore Digital Experience Platform has helped you centralize content and address marketing challenges. Your feedback on the integration of different products within the platform is valuable, and we will strive to improve their synergy for a more seamless experience.