CC

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

11/6/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Early adopter of XC and launched first site in North America"

4/5

What do you like best about Sitecore Commerce?

Keeping the visitor in one URL and experience. OOTB SXA components. Plug-in architecture. Minions. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Commerce?

End user UI is limited, extending it can be costly, production deploys not time-tested, steep learning curve, complex install Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/28/2019

"A Platform to really Build on"

3.5/5

What do you like best about Sitecore Commerce?

The sitecore e-commerce platform has the potential to be a really great e-comm tool which will enable businesses to add value and sell effectively online. The Analytics abilities to view the actions taken prior to purchase are fantastic. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Commerce?

The feedback has been that the e-commerce platform could be improved to enable better integration with payment platforms and services. Review collected by and hosted on G2.com.

ER

Verified User in Retail

Mid-Market (51-1000 emp.)

3/10/2019

"Sitecore Commerce is too hard and a developer playground "

1/5

What do you like best about Sitecore Commerce?

The sales pitch was great! And the plans were fantastic Review collected by and hosted on G2.com.

What do you dislike about Sitecore Commerce?

The long implementation time and costs. Many hidden costs that come down to very limited out-the-box capabilities. We were told 3 months to build. It took 4 attempts to go live, the first was aftr 13 months and we went live after 14 months. 14 months of paying a premium with not much to show for it Review collected by and hosted on G2.com.

Recommendations to others considering Sitecore Commerce:

Sitecore Commerce is not a mature product. Be careful not to buy based on the sales pitch. The product is very limited in commerce features and really designed as a developer toolkit. I would not recommend Sitecore for Commerce projects. It may be ok for CMS - I'm not sure. The reference checks we did were ok - but it appears they were setup and told what to tell us. very disappointing and Sitecore Commerce is very risks. Review collected by and hosted on G2.com.

What problems is Sitecore Commerce solving and how is that benefiting you?

We were building an online shop to compliment our retail stores Review collected by and hosted on G2.com.

UC

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

11/4/2019

"Great functionality"

5/5

What do you like best about Sitecore Commerce?

Easy to scale,sitecore allows for great multi language build outs. easily train new employees. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Commerce?

Strong learning curve. Sitecore marketplace lacks basic functionality. Review collected by and hosted on G2.com.

IM

Verified User in Machinery

Enterprise (> 1000 emp.)

8/29/2019

"The Sitecore Commerce Grand Experience"

5/5

What do you like best about Sitecore Commerce?

The SXA and headless capability are truly unique to the platform, and persona-driven commerce is awesome Review collected by and hosted on G2.com.

What do you dislike about Sitecore Commerce?

Not many custom promotions are available Review collected by and hosted on G2.com.

CC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/30/2019

"Marketing Manager"

4.5/5

What do you like best about Sitecore Commerce?

provide full packages both in CMS and COmmerce with outstanding features

- personalization

- marketing automation

- path analyser

... Review collected by and hosted on G2.com.

What do you dislike about Sitecore Commerce?

not found yet............................................... Review collected by and hosted on G2.com.

AL

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

2/1/2019

"Enterprise solution with options"

4/5

What do you like best about Sitecore Commerce?

Sitecore is flexible enough to customize for the individual business needs. Sitecore is specifically developed to integrate with other systems. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Commerce?

In most cases it is not always marketer friendly without though knowledge of the system Review collected by and hosted on G2.com.

IE

Verified User in Education Management

Mid-Market (51-1000 emp.)

11/13/2018

"Great insights to convey ROI to advertisers"

4.5/5

What do you like best about Sitecore Commerce?

The relatively intuitive interface makes it easy to make inference about complicated data. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Commerce?

Technical support is available, but it can be difficult to explair problems due to the nature of the utility. Review collected by and hosted on G2.com.

Recommendations to others considering Sitecore Commerce:

It would be in your best interest to talk to a customer service representative to make sure Sitecore Experience Commerce' multitude of features will actually be applicable and/or useful for your use case. Review collected by and hosted on G2.com.

What problems is Sitecore Commerce solving and how is that benefiting you?

Being able to quantify the effects of internal marketing. Review collected by and hosted on G2.com.

II

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

9/25/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Sitecore my insights"

3.5/5

What do you like best about Sitecore Commerce?

The Ui and content elements organization are pretty easy to work with and understand. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Commerce?

Product support was not that great and needs to much to be able to customize for our uses Review collected by and hosted on G2.com.

IH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

10/31/2018

"Fan of the customization!"

4/5

What do you like best about Sitecore Commerce?

I like how I can personalize my site based on each users/customers demographics. Review collected by and hosted on G2.com.

What do you dislike about Sitecore Commerce?

There is a significant learning curve and some of the information is difficult to find unless you're a developer. Review collected by and hosted on G2.com.