--- title: Site5 Reviews meta_title: 'Site5 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how Site5 works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 15 scale: '5' date_modified: '2026-08-07' parent_category: name: Web Hosting url: https://www.g2.com/categories/web-hosting --- # Site5 Reviews **Vendor:** Newfold Digital **Category:** [Reseller Hosting Platforms](https://www.g2.com/categories/reseller-hosting) **Average Rating:** 3.7/5.0 **Total Reviews:** 15 ## About Site5 Site5 provides shared, reseller & VPS hosting with a range of service plans and server locations. ## Site5 Reviews ### 1. Service is decaying rapidly... **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2017 **What do you like best about Site5?** Been a customer of Site5 for a while. Initially the support experience was what the others have stated. Over and above - willing to help out in anyway they could, etc. However, as they have shifted away from all phone support in favor of chat only service has really declined dramatically. **What do you dislike about Site5?** Scripted replies that don't align with the questions on chat queues. No way to talk to anyone regardless of the severity of the problem. Chat agents are focused on scripting you answers I think until you give up... most interactions of late have gone through several chat sessions before they will even initiate a ticket, let alone escalate. **Recommendations to others considering Site5:** If you have critical solutions you are hosting and will need immediate and escalated support look elsewhere - escalated support takes days not hours. **What problems is Site5 solving and how is that benefiting you?** The hosting has been pretty reliable for the most part. Went through a rough spot with a lot of short outages for a while. Upgrades shut off permissions to things that have been previously set... but overall seeking new hosting solution due to the above - the above is costing me far more than any benefit i am receiving from Site5 ### 2. Site5 Response Time & Assitance **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2017 **What do you like best about Site5?** When we initially registered with Site5 we were utilizing a web developer that acted as the middle man when we ran into issues. With budgetary constraints we had to eventually take this over ourselves. We rarely experienced issues until more recently when one of our sites was hacked. **What do you dislike about Site5?** The response time and their willingness to help was awful. One of our websites that was being hosted on their site was hacked. When we approached them for help and guidance we were shocked at how little they did to help us and even more in shock at how much we got passed around from one technician to the next. None of which seemed to know anything. We eventually reached out to our previous web developer to help us get the site back up and running. **Recommendations to others considering Site5:** Their customer service is severely lacking and if you have an issue you are lucky to get a hold of someone let alone someone who may know what is going on and even less likely to get a solid answer as to how to fix it. **What problems is Site5 solving and how is that benefiting you?** We are learning that just because a company may look the part the true test is how they do when issues arise. Granted no one wants to experience issues at all but that's not realistic. Now we are in the midst of potentially looking for a new hosting site where it is more user friendly and suited to our companies needs. ## Site5 Discussions - [What is Site5 used for?](https://www.g2.com/discussions/what-is-site5-used-for) - [View Site5 pricing details and edition comparison](https://www.g2.com/products/site5/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A05%3A45+-0500&secure%5Bsession_id%5D=e91fcdf2-5eab-48d1-b851-f2ea1fbf9e98&secure%5Btoken%5D=5019f0d6ea96b254588adc07493287578754d6fba9b92f4b4baaffeb27e62140&format=llm_user) ## Site5 Features **Customization** - Custom DNS name servers - Self branding - Bandwidth support - Flexible hosting plans **Agentic AI - Virtual Private Servers (VPS)** - Autonomous Task Execution - Adaptive Learning - Decision Making **Hosting Management** - Storage Limits - Bandwidth Allowance - Email Hosting - Control Panel Integration - CMS Support - Web Framework Support - E-Commerce Integration - File Management - Database Support - Security Tools - Remote Access/Control - Third-Party Integration - CMS Integration - Website Hosting - Configuration Management - Data Storage Management - Performance Management - SSL Security **Support** - Scalability - Backup and restoration - cPanel Management - Domain Reseller Account Support - Fully Managed Service - IP Addresses Support **Additional Functionality** - Generative AI - Virtual Server - Reporting/Analytics - Mail Server Monitoring - Access Controls/Permissions - Resource Optimization - Dashboard - Role-Based Permissions - Control Panel - Monitoring - Backup and Recovery - Uptime Reporting - Bandwidth Monitoring - Server Monitoring - Alerts/Notifications - Resource Allocation & Planning - AI Copilot - Real-Time Updates - Load Balancing - Dedicated Virtual Resources ## Top Site5 Alternatives - [SiteGround](https://www.g2.com/products/siteground/reviews) - 4.2/5.0 (299 reviews) - [Hostinger](https://www.g2.com/products/hostinger/reviews) - 4.4/5.0 (813 reviews) - [Hostwinds](https://www.g2.com/products/hostwinds/reviews) - 4.9/5.0 (419 reviews)