I oversee an intranet site for a Fire Department with over 600 employees. Because the site is behind a login, we were limited in what search tools I could embed in the website. We also did not have thousands of dollars to sink into subscribing to a big expensive service full of bells and whistles we didn't need. I came across Site Search 360 after more than two years of searching for a solution, and it checked all the boxes. It could access our site and index all our many, many documents and pages. I was also able to embed it on the site and style it in a way that made it appear to be a seamless part of the site itself (unlike some of the options I'd investigated which took you off-site to a landing page to see your results). When I've encountered problems, the staff have been quick to help me, despite being half a world away. They also helped me get our service billing aligned with our annual budget timing. All-in-all they've been super helpful and have a great product. Review collected by and hosted on G2.com.

To those without any HTML or CSS coding skills, there may be some elements of this tool that might seem intimidating if you want to do anything other than the out-of-the-box presentation of their search results (although they do have an online wizard that can help you put together some basic customization). However, I believe you will find them eager to help if you cannot figure out what you need to do. Review collected by and hosted on G2.com.

I like the YouTube indexing, our 100+ videos deliver maximum value now. (Now that included in our company website, these powerful selling tools get seen more by potential customers.)

Being able to fine-tune algorithms (with XPath) because no one knows our site and content better than we do, is a close second for what I like best. Review collected by and hosted on G2.com.

I saw a statement once, but it did not register with me what they were referring to until I went to upgrade from free to paid service. That was that the free trial is using the highest-paid version, so if I subscribe to the lower-cost version, I lose those great options. So I wish they would emphasize that point more during free trial registration and usage. Review collected by and hosted on G2.com.

The fact that I have some control over the information that presented to a client query Review collected by and hosted on G2.com.

I have been very busy with my business development and had almost no time to attend to the website. I dislike the fact that a user has to switch to a new page to do his search. Visitors find this practice cumbersome and confusing. Review collected by and hosted on G2.com.

The prompt service I received when a term used for result mappings did not match the search preview. Maryna helped diagnose the issue and promptly helped me correct a conflict of rules. Review collected by and hosted on G2.com.

The documentation was helpful, but there was a new update that did not have an apparent guide or set of instructions detailing how to navigate most of the new features. Review collected by and hosted on G2.com.

The Support is so helpful & Site Search 360 is just great Review collected by and hosted on G2.com.

Not really anything. Just a little bit hard to install if you have and old version. Review collected by and hosted on G2.com.

I used Google Custom Search on my website for years, but I always hated the long list of ads at the top of the search results and lack of customizability. Now with Site Search 360 that ad-clutter is all gone. My visitors get a clean search results interface. I also really like the search results layover window for the search results. That way the visitor sees the page they've been visiting while viewing search results at the same time. Further, the number of configurations for Site Search 360 is amazing. You can tag images, redirect specific keyword search directly to certain pages on your site, index PDFs, use your Sitemap for indexing, add custom synonyms or a customer dictionary, and much more. Customer service is outstanding as well. I had several questions in the beginning, and in every case I received a prompt and accurate response. Review collected by and hosted on G2.com.

One trick about Site Search 360 is to disable Suggestions. I found that displaying the search results immediately (that is, to not show a drop-down of linked "suggestions") creates less confusion, at least for me. But that is a feature rather than a bug, since Site Search 360 gives you the power to configure the search box however you want. Review collected by and hosted on G2.com.

The sitesearch360 program itself delivers very professional, comprehensive results that are presented in a clean, concise and easy to navigate list! We found this program after the google search function for websites was discontinued a few years ago. Wow...this one was such an improvement! Sitesearch360 was easy to install and implement. We have used this program on two different websites and absolutely love it. As for after-sales follow up: These guys are absolutely the best in customer service and response and it is very quickly evident that they value their customers and intend to keep them. We have needed assistance during installation and in fine-tuning some of the search results on our new site and consistently, they resolve and address our queries in less than 24 hours. This level of customer service is pretty much extinct these days! Sitesearch360....you guys are simply fabulous! Thanks to your dedicated team for being such a reliable vendor! Review collected by and hosted on G2.com.

absolutely nothing! These guys deserve a perfect 10! Review collected by and hosted on G2.com.

The support is great. Most of the time reactions are within 24 hours and for the greater part problems are solved quickly.

Some custom changes in lay-out were made without extra payments needed. Review collected by and hosted on G2.com.

- The installation can be a bit tricky when you don't want to use the default settings.

- The search results were not optimal at first.

After an update and some tweaking by SiteSearch360 the problems were resolved. Review collected by and hosted on G2.com.

I like the support the best! They are so helpful and kind, even when I don't really know what I'm talking about. Review collected by and hosted on G2.com.

I don't really dislike anything! The service and support are incredible. Review collected by and hosted on G2.com.

My client's website relies heavily on PDF catalogs, some of which are quite large. I have been routinely indexing the website and noticed over 100 PDFs were unable to be indexed due to a Server Error (500). I emailed Site Search 360 and received a response within a few hours detailing the cause of my issue, along with a solution.

Abbie upgraded my size limit by 8MB and also provided helpful tips to solve my PDF size issue for the future. Review collected by and hosted on G2.com.

Beyond a bit of a time difference in allowing me to contact them, Site Search 360 has so far proven to be a useful and reliable search engine. Review collected by and hosted on G2.com.