EH
E S H.
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"A reliable business partner to work with for many years to come"
4/5
What do you like best about Sinch?

Everyone in Sinch that we met are helpful and extremely responsive. Especially working with Max Wang, Samantha Tan and Joanne Ow. Review collected by and hosted on G2.com.

What do you dislike about Sinch?

The cost has been the only downside in our journey of onboarding Sinch since 2010. Review collected by and hosted on G2.com.

BE
Bill E.
Small-Business (50 or fewer emp.)
"The Sinch team is professional and well informed about the industry"
4.5/5
What do you like best about Sinch?

My account manager and her manager are great to work with and quick to resolve any issues that have arisen. Review collected by and hosted on G2.com.

What do you dislike about Sinch?

Their billing department got a little testy when a simple phone call would have cleared things up. Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Strong enterprise partner for global SMS/MMS transport"
4.5/5
What do you like best about Sinch?

Sinch provides high reliability, enterprise infrastructure at great rates, and the team is highly responsive to requests. From our experience working with many vendors in this segment, Sinch is best-of-breed. Review collected by and hosted on G2.com.

What do you dislike about Sinch?

While we were able to partner with Sinch on a new product, they're going to be best used as core sending infrastructure and APIs. You want to have tech resources, in other words. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"All round good quality ans service"
4/5
What do you like best about Sinch?

SInch have a wide range of services available and are helpful in getting you up and running on these. Review collected by and hosted on G2.com.

What do you dislike about Sinch?

There can sometimes be a disconnect between old and new services as Sicnh purchase new companies and services. Review collected by and hosted on G2.com.

BX
Bruce X.
Mid-Market (51-1000 emp.)
"The service response is very timely and professional."
5/5
What do you like best about Sinch?

Using the WhatsApp service, during the first month of launch, it is still in promotion, and very considerately waived the first month's fee. Review collected by and hosted on G2.com.

What do you dislike about Sinch?

Currently, everything I've encountered is good. There are many Sinch-related tasks, and some I haven't been involved with yet. I'll provide suggestions once there is more collaboration. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Knowledgeable subject matter experts with strong carrier relationships."
5/5
What do you like best about Sinch?

Our account manager is great, not only is she very knowledgeable with compliance but also with the various products. When we need help with anything she's quick to help and push things along anytime we need extra help. Review collected by and hosted on G2.com.

What do you dislike about Sinch?

Before passing things along for us to action we'd like to see more specific details provided; also having Sinch do some digging and investigating on their end before passing things along may help reduce some requests. Review collected by and hosted on G2.com.

Verified User in Information Services
CI
Verified User in Information Services
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Review of Sinch"
5/5
What do you like best about Sinch?

Direct to the point. Easy to negotiate with. Review collected by and hosted on G2.com.

What do you dislike about Sinch?

Different people which may handle different areas of the business. Need to know which to find at which period. Review collected by and hosted on G2.com.

SN
Simon N.
Mid-Market (51-1000 emp.)
"Good service quality, but process is a bit slow"
3.5/5
What do you like best about Sinch?

Supportive and quick response from Account manager, Review collected by and hosted on G2.com.

What do you dislike about Sinch?

Processing and response is pretty slow after the AM forward to the internal Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"My best partners Sinch......"
5/5
What do you like best about Sinch?

Very helpful staff, flexible in their offerings and solutions Review collected by and hosted on G2.com.

What do you dislike about Sinch?

Price not too competitive in most areas as compared with other providers Review collected by and hosted on G2.com.

Verified User in Telecommunications
IT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"helpful and responsive sales team"
4.5/5
What do you like best about Sinch?

good coverage for A2P SMS, helpful account manager Review collected by and hosted on G2.com.

What do you dislike about Sinch?

Support team sometimes could not address our issue precisely Review collected by and hosted on G2.com.