--- title: Sinch Engage Reviews meta_title: 'Sinch Engage Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 62 reviews by the users' company size, role or industry to find out how Sinch Engage works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 62 scale: '5' date_modified: '2026-08-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Sinch Engage Reviews **Vendor:** Sinch **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.5/5.0 **Total Reviews:** 62 ## About Sinch Engage Sinch Engage (formerly MessageMedia) is a powerful all-in-one messaging platform that helps businesses connect with their customers faster, more personally, and at scale. Backed by Sinch’s 20+ years of experience in business messaging and trusted by over 40,000 businesses worldwide, the platform combines enterprise-grade reliability with user-friendly design so teams of any size can deliver conversations that build trust and drive results. With Sinch Engage, businesses can manage all of their messaging channels in one centralized workspace—including SMS, MMS, WhatsApp, RCS, and more. Whether you’re sending marketing campaigns, transactional updates, or providing real-time customer support, you can reach your customers where they are, on the devices they use every day. The platform makes it easy to scale personalized outreach with features like: - Unified team inbox for seamless collaboration - Two-way messaging to resolve inquiries quickly - Shared templates and AI writing assistant for faster responses - Automated replies and segmentation for smarter workflows - Analytics and delivery reports to track performance - Secure data handling with industry-leading deliverability Sinch Engage also integrates directly with 85+ popular tools—including HubSpot, Salesforce, Zoho CRM, and NetSuite—so you can streamline workflows without adding complexity. Businesses can choose from virtual, short code, or toll-free numbers and scale across regions with confidence, backed by 100% security and compliance. Getting started is simple. With transparent pricing, no developer required, and a 14-day free trial, teams can be up and running in minutes. From retailers and fitness brands to startups and global enterprises, thousands of organizations use Sinch Engage to send campaigns, manage two-way conversations, and provide mobile-first support without complicated ticketing systems. Whether your goal is to increase engagement, improve customer support, or drive long-term loyalty, Sinch Engage makes it simple to connect with customers in ways that feel personal, reliable, and impactful. ## Sinch Engage Pros & Cons **What users like:** - Users value the **quick responsiveness** of Sinch Engage, ensuring timely assistance in urgent situations. (1 reviews) - Users commend the **efficient customer support** of Sinch Engage, resolving urgent issues promptly and satisfactorily. (1 reviews) - Users enjoy the **ease of use** of Sinch Engage, appreciating quick resolutions and straightforward setup processes. (1 reviews) - Users value the **easy setup** of Sinch Engage, making it efficient to resolve urgent situations promptly. (1 reviews) - Users value the **efficiency** of Sinch Engage, resolving urgent issues rapidly and ensuring smooth setup. (1 reviews) - Implementation Ease (1 reviews) - Response Time (1 reviews) **What users dislike:** - Users find the **insufficient information** feature limits recipient identification, leading to confusion in communication. (1 reviews) - Users face **identification issues** with Sinch Engage, as recipients can't easily recognize callers by name or number. (1 reviews) - Users struggle with **limited texting features** in Sinch Engage, making it hard for recipients to recognize them. (1 reviews) - Users find the **link issues** frustrating as recipients cannot easily identify them through their work number or name. (1 reviews) - Users face **messaging issues** as recipients struggle to identify senders by their work numbers or names. (1 reviews) - Number Issues (1 reviews) ## Sinch Engage Reviews ### 1. Exceptionally Helpful Support, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Sinch Engage?** I like the ease of using Sinch MessageMedia. It's convenient, making it a good experience. The support desk is very helpful and quick, resolving my issues promptly. I also appreciate that it was very easy to set up, as the help desk supported us every step of the way. I would recommend it on a scale of one to 10 as a 10, mainly because of how easy it is to set up. The team on the help desk is quick in sorting out my access issues as a staff member. **What do you dislike about Sinch Engage?** nothing that I am aware of. **What problems is Sinch Engage solving and how is that benefiting you?** I use Sinch MessageMedia to contact clients and remind them of their appointments, which is very convenient. ### 2. Simple, Effective, and Reliable SMS Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Hazel d. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Sinch Engage?** I like that Sinch MessageMedia is simple and effective. The ease of use right from the start and the easy-to-navigate app are great. I also appreciate the clear and straightforward messaging about fees and usage. Setting it up was very easy and the customer support is prompt and helpful, especially Ricardo Flores who addressed my issues swiftly. **What do you dislike about Sinch Engage?** I can’t integrate existing form into Sinch. I have to make up a new form using Sinch **What problems is Sinch Engage solving and how is that benefiting you?** Sinch MessageMedia is simple, effective, and easy to use right from the start. It helps me with login issues thanks to prompt support, and offers clear messaging about fees and usage. ### 3. Exceptional Support — Ralph Mervien Gomez Was Respectful, Clear, and Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Sinch Engage?** Ralph Mervien Gomez was very helpful and respectfully communicated with me even when I did not quite understand what he was explaining. Very Impressed with Ralph Mervien Gomez. **What do you dislike about Sinch Engage?** Nothing. It has been great. We would like it to integrate with Humanforce so that we can send message to all staff, however i believe MM cannot get the upto date contact details from HF and it has to be done manually which is not great. **What problems is Sinch Engage solving and how is that benefiting you?** It send out our messages to staff for rostering purposes. ### 4. Easy to Use with Best-in-Class, Helpful Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Karen L. | Financial Counsellor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Sinch Engage?** Message Media is easy to use and their customer service is the best and very helpful **What do you dislike about Sinch Engage?** Not having access to all features but that is now sorted **What problems is Sinch Engage solving and how is that benefiting you?** Did not know who to contact within organisation who had administration rights ### 5. Immediate Support with Flexible Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Valarie D. **Reviewed Date:** January 28, 2026 **What do you like best about Sinch Engage?** I like the sense of urgency that Sinch Engage provides, especially in critical situations like during inclement weather when I needed credits added immediately. I appreciated how I could reach out and have the issue resolved efficiently. Within 15 minutes of expressing my need, the credits were added, which was very satisfying. Also, once Sinch Engage had the necessary company information, the setup process was easy. **What do you dislike about Sinch Engage?** Not being able to use your work number or name so recipients can easily identify who you are. **What problems is Sinch Engage solving and how is that benefiting you?** Sinch Engage increases my limits and handles urgent needs promptly, like adding credits within 15 minutes during bad weather. **Official Response from Sinch Team:** > Thank you for taking the time to share your experience with Sinch Engage. We’re glad to hear that our team was able to respond quickly and support you during a time-sensitive situation, and that adding credits and getting set up felt straightforward and efficient. We also appreciate your feedback around sender identification. Making it easy for recipients to recognise who a message is from is important, and your input helps inform how we think about improvements. Thanks again for your review. We’re pleased Sinch Engage is helping you communicate quickly and reliably when it matters most. ### 6. Fast Subaccount Setup and an Easy-to-Use Sinch Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Political Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Sinch Engage?** I enjoy the fast response rate for subaccount configuration requests and overall ease of using the Sinch platform. **What do you dislike about Sinch Engage?** Sometimes the platform runs slow or can be hard to navigate for some. **What problems is Sinch Engage solving and how is that benefiting you?** It's benefiting me and my team because we're able to quickly register for phone numbers for campaigns! ### 7. Easy to Use Bulk Messaging That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Sinch Engage?** Easy to use and being able to send bulk messages. **What do you dislike about Sinch Engage?** SMS limit although this is reasonable to have limits. **What problems is Sinch Engage solving and how is that benefiting you?** Contacting multiple clients at the same time - its effective and efficient. ### 8. Fast, Helpful Online Support with Quick Agent Replies **Rating:** 5.0/5.0 stars **Reviewed by:** Poonam S. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Sinch Engage?** Online support and quick reply by agent. **What do you dislike about Sinch Engage?** Process and steps needs to be simpler and clearer **What problems is Sinch Engage solving and how is that benefiting you?** Registration expiry of our sub account numbers. It is but I need more detailed knowledge for future so we can handle our account more easily ### 9. Easy Setup, In-Demand Service with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jayanath W. **Reviewed Date:** October 20, 2025 **What do you like best about Sinch Engage?** I have been using Sinch MessageMedia for about 6 years, primarily for Email to SMS, which I find incredibly useful. The setup process was remarkably easy, which was facilitated by the helpful support from the account manager. Moreover, Joyce Anne Marasigan from the support team was exceptionally helpful, addressing my inquiries and resolving my issues efficiently. The service is in demand, making it an easy product to sell, which benefits my business greatly. **What do you dislike about Sinch Engage?** I find the absence of support for an Authenticator app for 2FA somewhat concerning, as implementing it would enhance user security. **What problems is Sinch Engage solving and how is that benefiting you?** I find the product easy to sell as it is an in-demand service. ### 10. Quick Responses and Friendly Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Dulantha R. | Product and Management Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Sinch Engage?** Quickly attend on the matters raised to them. And staff is more friendly. **What do you dislike about Sinch Engage?** No contact phone number. I saw that email is the only option to contact them. **What problems is Sinch Engage solving and how is that benefiting you?** I could not access my Sinch Message Media Account because I did not receive the verification code to my email. ### 11. User-Friendly Platform with a Straightforward, Easy-to-Navigate Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Sinch Engage?** The platform is user-friendly and easy to use, with a straightforward interface that makes it simple to navigate. **What do you dislike about Sinch Engage?** I’ve only just started using it, so I can’t comment on any dislikes yet. **What problems is Sinch Engage solving and how is that benefiting you?** It delivers messages quickly and can be sent to multiple staff members or clients all at once. ### 12. Five-Star Support, Effortless Client Connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro P. **Reviewed Date:** November 06, 2025 **What do you like best about Sinch Engage?** I really appreciate the help and support I received, which was instrumental in solving my issue with Sinch MessageMedia. The assistance provided was evidently effective, earning a favorable five-star rating from me. I find Sinch MessageMedia particularly valuable for enhancing my connectivity with clients, making interactions smoother and more efficient. **What do you dislike about Sinch Engage?** NA **What problems is Sinch Engage solving and how is that benefiting you?** I find Sinch MessageMedia makes it easier to connect with my clients. ### 13. Convenient and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Sinch Engage?** It is very convenient and easy to use. It really helps make my job much easier. **What do you dislike about Sinch Engage?** Nothing really it all works just as I need **What problems is Sinch Engage solving and how is that benefiting you?** Getting in touch with my patients ### 14. Exceptional Help Desk Support and Friendly Agents **Rating:** 5.0/5.0 stars **Reviewed by:** Ma. Abigail L. | Senior Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sinch Engage?** Agents are easy to talk to. I always get the help I need every time I contact their Help Desk. **What do you dislike about Sinch Engage?** None. All is good. No issues with the tool. **What problems is Sinch Engage solving and how is that benefiting you?** Issues with user credentials and login. ### 15. Great Product and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Praneeth R. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Sinch Engage?** The product is easy to use and the support was quick **What do you dislike about Sinch Engage?** Nothing that I can think of, everything worked out as expected **What problems is Sinch Engage solving and how is that benefiting you?** Sending SMS, MMS and WhatsApp to my customers, It was easy to close deals through follow-ups and the communication got way smoother ### 16. Finally a solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Julia P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Sinch Engage?** Sinch MessageMedia has made it possible for our entire staff to communicate directly with our clients via SMS from a unified inbox, AND have SMS communication automatically populate on our client profiles within Zoho CRM. The sales and service staff have been very supportive and wonderful to work with as well. The onboarding process made it a breeze to implement, and using MessageMedia is super easy from the portal AND through our CRM extension. **What do you dislike about Sinch Engage?** I wish notifications were a bit more streamlined. We've worked out some email notifications but haven't yet been able to configure notifcations through the CRM extension as I'd like. **What problems is Sinch Engage solving and how is that benefiting you?** Sinch MessageMedia is allowing our entire staff to use a unified inbox and view/track all SMS communication with our clients. Our phone system was previously only allowing one user to text to/from our main phone number, and the communication was not going into our CRM at all. MessageMedia + Smooth Messenger extension is solving both of these problems for us! ### 17. Easy to Use, wish there was more integration **Rating:** 4.0/5.0 stars **Reviewed by:** Addison H. | Admissions Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Sinch Engage?** I really liked that MessageMedia would send me an email when I got a text. Less messages were missed! **What do you dislike about Sinch Engage?** Occasionally, if someone texted twice within a certain time frame, I wouldn't get that email, which I had come quite reliant on. I wish the integration with HubSpot was a little better. **What problems is Sinch Engage solving and how is that benefiting you?** When we were actively using it, it made communications between us and potential students so much easier! Their enrollment process was much smoother. ### 18. Great platform so far **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Producer/DJ - Club Indigo, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Sinch Engage?** Zoho CRM integration - I love that it is fully embedded into Zoho! **What do you dislike about Sinch Engage?** Nothing yet! We are new and so far it's been a great experience. Our first called with Racheal Rhee was pleasant and informative. Thank you, Racheal! **What problems is Sinch Engage solving and how is that benefiting you?** Seamless integration into Zoho CRM and designing automated workflows for our customers. ### 19. Stay away from synch Message Media!! **Rating:** 0.5/5.0 stars **Reviewed by:** Ivy Z. | Spa Manager/owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Sinch Engage?** I do not like anything about the company I used a company that they bought out and was switched to them **What do you dislike about Sinch Engage?** Their customer service is terrible, and they take away alloted number of texts for your account even if they failed to send. So you can end up spending hundreds of dollars and not have any texts go out then when you call to ask them to reinstate they tell you they'll do it. Someone will call you back and they never do! **What problems is Sinch Engage solving and how is that benefiting you?** They created more problems than they solved We tried to use them for last-minute SMS for spa specials it was a disaster! ### 20. Happy customer! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Sinch Engage?** We were able to integrate with our CRM system for a seamless flow for our nonprofit program. It has helped increase our engagement and efficiency. The customer support was helpful with our development person in getting the integration flowing smoothly. **What do you dislike about Sinch Engage?** It was initially difficult to get our account started as I had to consult with a sales person. **What problems is Sinch Engage solving and how is that benefiting you?** Getting our volunteers to complete the survey when they do not keep up with their emails. ### 21. It works! **Rating:** 5.0/5.0 stars **Reviewed by:** Judson B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Sinch Engage?** We use Message Media to stay in contact with our Realtor clients and potential clients. It's all BtoB photography services. We have gained several new customers over the last six months and won back several more old customers. Multiple times, we have heard from existing customers that "I didn't know you offer that service to." It works so well for us that we may never send out print media again. Also, the system allows us to send a photo with the message which is huge for a photography company. The customer service is aweome. You are working with a person that knows your account and not a call center. I highly recomended to everybody but my competitors. **What do you dislike about Sinch Engage?** I really can't think of anything I dislike about the service. **What problems is Sinch Engage solving and how is that benefiting you?** Print media is expensive!!! We have about 700 customers and it would cost me $500 just to do one mailing, and that's with us printing the media inhouse. It has allowed us to reach our customer base effeciently and put our message in front of potential customers. It just simply works. ### 22. The overall and ongoing experience with Sinch MessageMedia has been Awesome for our company! **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Sinch Engage?** We are really pleased with Sinch MessageMedia and glad we made the switch from Swell. Our entire company uses Sinch daily. Plus the intergration with Zoho CRM has been great! I really wanted to thank the Team over at Sinch. Epecially Grant, Justin, Francico and Jeremy for their ongoing support. **What do you dislike about Sinch Engage?** We wanted to text enable our exsisting 800 number and it to. Note: This was a carrier issue not a Sinch issue. Also on the home page on the HUB will not load proporly. You have to keep hitting try again to get it to load. I am working with them to get that fixed. Other that those to things we were able to get everything set up and implemented. **What problems is Sinch Engage solving and how is that benefiting you?** Our customers have certain taxes due during the year to stay in full compliance in the transporation space. Sinch MessageMedia has made reminding our current clients when things are due which in turn as made for some happy customers and more revenue for our company. Response times has improved significantly with my Sales reps for new customers on our websites with the Sinch Chat Box feature/HUB intergration. Being able to reach out to new customers with a Text, Email and Phone call has captured more business for our company. Sich MessageMediea has be a very cost effective solution for Motor Carrier HQ for all of our texting needs. ### 23. Great support from Kevin **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Sinch Engage?** Amazingly fast customer support from Kevin. He was attentive, looped in the proper channels and had the fix. **What do you dislike about Sinch Engage?** A bit of a tedious process getting everything signed up and connectted. **What problems is Sinch Engage solving and how is that benefiting you?** Taking the information our company gathers and putting value behind it by being able to easier communicate with customers. ### 24. Sinch Message Media Onboarding review **Rating:** 4.5/5.0 stars **Reviewed by:** Rick H. | Executive Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Sinch Engage?** Customer service, number of features, ease of integration **What do you dislike about Sinch Engage?** To be determined. Its tough to say because we are new **What problems is Sinch Engage solving and how is that benefiting you?** Reaching our patients and clients ### 25. I choose MM for every domain (site) that we are launching in our company. has become my first option **Rating:** 4.5/5.0 stars **Reviewed by:** Alberto T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Sinch Engage?** definitely, customer service has been the key to working smoothly for all these years that we have been along MessageMedia. Also our guy (Alex Pittel) is the best one , offering always solutions for every problem that comes up in our daily routine. **What do you dislike about Sinch Engage?** They way to pull out "unsubscribe" users. It's too difficult to get how many unsubscribed people we have per day. It should be like the "deliverability reports", to get more granular data. **What problems is Sinch Engage solving and how is that benefiting you?** deliverability; either we get a 10DLC or TFN or a shortcode we know that by the customer support recommendation, we will reach the desired deliverability that sometimes with other platforms we don't reach. ### 26. Mass texting with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Elesha J. | Freelancer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Sinch Engage?** I love the fact that we can send Mass text message in minutes. **What do you dislike about Sinch Engage?** There isn't anything I like so far with Sinch. **What problems is Sinch Engage solving and how is that benefiting you?** Our current CSM limits us to 250 texts at a time and it was very difficult to segment out 250 people at a time. ### 27. Best Messaging vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Tejasv A. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Sinch Engage?** When we were looking out for a Message Vendor in NZ area, we came across a few but Message Media was the one who communicated very professionally and handled everything very efficiently. There was pure ease of use and easy to implement and integrate. Customer support is very active and they provide a lot of features. **What do you dislike about Sinch Engage?** They should expand in their reach in areas they are not covering yet because we wan to use the same Message vendor in all our locations. **What problems is Sinch Engage solving and how is that benefiting you?** We needed an SMS vendor in the NZ area and thats how I came across MessageMedia. It's been a really great experience with them. ### 28. This program has allowed me to maximize my audience while minimizing the time spent. **Rating:** 5.0/5.0 stars **Reviewed by:** Michele B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Sinch Engage?** I can generate different messages for different locations as well as personalize them. **What do you dislike about Sinch Engage?** I actually haven't found anything that I didn't find helpful. I love that the program is super easy to use and understand. **What problems is Sinch Engage solving and how is that benefiting you?** I am able to reach out to thousands of customers at once in less than a few minutes. This allows me to grow my business and communicate efficiently with large numbers of people simultaneously. ### 29. A simple way to communicate! **Rating:** 4.5/5.0 stars **Reviewed by:** Belinda D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Sinch Engage?** Sinch MessageMedia is easy to use. You can send group messages or a single message in no time at all. This has been a great addition to our business to update the way we can communicate. **What do you dislike about Sinch Engage?** There is nothing that we dislike about MessageMedia. **What problems is Sinch Engage solving and how is that benefiting you?** We do not have to use our personnel devices to communicate with customers. It is all in one nice easy to use place and on one screen! ### 30. friendly **Rating:** 5.0/5.0 stars **Reviewed by:** sade t. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Sinch Engage?** Very easy to use platform and easily to connect with an agent if i need help or have qustions **What do you dislike about Sinch Engage?** Nothing so far, we just started using today **What problems is Sinch Engage solving and how is that benefiting you?** the ease of having to sed each employee an email or text ### 31. New sign up **Rating:** 3.5/5.0 stars **Reviewed by:** Varuna T. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Sinch Engage?** Easy of use, the UI, two way texting. customer support was east to reach and the integration with Pulse is key **What do you dislike about Sinch Engage?** Sometimes we cannot access message history easily **What problems is Sinch Engage solving and how is that benefiting you?** Client communication ### 32. Quick setup and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Jim B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Sinch Engage?** Ease of use, simple and easy-to-use integration. No hassle use. Easy to administer and quick delivery. What more could you ask for? **What do you dislike about Sinch Engage?** The billing blocks. Having to by messages in blocks instead of a per-message pay-as-you-go. **What problems is Sinch Engage solving and how is that benefiting you?** Integration of internal applications to provide real/near real-time communications to a large and diverse group. ### 33. Deliverability, competitve pricing and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan B. | Senior Marketing Executive & Digital Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Sinch Engage?** Their deliverability times, competitive pricing and the support that they offer **What do you dislike about Sinch Engage?** Can be clunky when interacting with Hubspot **What problems is Sinch Engage solving and how is that benefiting you?** Solving our SMS marketing and allow us to deliver marketing based SMS's in a timely manner to support our key sales and promotional activations ### 34. MessageMedia for employee notifications **Rating:** 4.5/5.0 stars **Reviewed by:** Garet W. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Sinch Engage?** Message Media is easy to learn and is very useful to send out employee notifications. **What do you dislike about Sinch Engage?** We haven't learned how to link to our active employee account list, but I believe it is possible. **What problems is Sinch Engage solving and how is that benefiting you?** We needed a method to communicate with employees that was quick and easy... both for Human Resources and the recipients. Our employee base includes some people who are non-tech savvy and this was a good solution. ### 35. Easy to use and a great product **Rating:** 4.5/5.0 stars **Reviewed by:** Nick W. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Sinch Engage?** Integration with our system and the ability to actively communicate with our customers **What do you dislike about Sinch Engage?** Nothing at present time the product suits our needs and requirements **What problems is Sinch Engage solving and how is that benefiting you?** Communication to our customers with information relating their activities. ### 36. So simple! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Sinch Engage?** Sinch was easy to integrate to our POS system and very user friendly back end portal. **What do you dislike about Sinch Engage?** Nothing so far! Have to use it more frequently to find out! **What problems is Sinch Engage solving and how is that benefiting you?** Allows us to faster communicate to our customers. Less phone time. ### 37. Great way to communicate with clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Anna G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Sinch Engage?** The ability to text's clients, get a response, and have the full communication saved in Smart Advocate and available for everyone working on the file to view the communication. **What do you dislike about Sinch Engage?** I have nothing no complaints about MessageMedia. **What problems is Sinch Engage solving and how is that benefiting you?** Ease of communication as clients are moving more and more to texting instead of email. ### 38. Great combined solution for mass texting and one-to-one texting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Sinch Engage?** I liked that you can do mass SMS campaigns but also respond in a one to one manner with people who respond. **What do you dislike about Sinch Engage?** The interface is a bit clunky and it's difficult to manage replies. I haven't tried the new mobile app yet but hopefully that's an improvement beyond a largely web only experience. **What problems is Sinch Engage solving and how is that benefiting you?** For us, it solved the problem of mass SMS campaigns that allowed us to get higher open and click through rates. ### 39. An SMS must have for Hubspot! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Sinch Engage?** The tracking and ease of use and the customer service is awesome! **What do you dislike about Sinch Engage?** Haven't found any negatives and don't expect to **What problems is Sinch Engage solving and how is that benefiting you?** This has helped us stay connected with our Leads better. The response to SMS is so much better than emails most of the time. ### 40. Sinch Message Media has been a very good way of communicating with our workers. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Sinch Engage?** Very easy to use, and they set up a call with me which was extremely helpful in learning how to use it. **What do you dislike about Sinch Engage?** I was a little confused how to link everyone together but that was resolved. **What problems is Sinch Engage solving and how is that benefiting you?** Allowing us to contact all of our field employees and get the word out about different hazards. ### 41. Great way to communicate with patients, we love Message Media, been using them for about 4 years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Sinch Engage?** Easy to manage and navigate, use it all day long **What do you dislike about Sinch Engage?** We used to get notications to our email when we had a respsonse,but not any longer. **What problems is Sinch Engage solving and how is that benefiting you?** no problems ### 42. Awesome interface and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Sinch Engage?** There's a zillion messaging apps out there, but this one is the best. It's feature rich without being overly complicated. Pricing is competitive and supporty is 10/10. Highly recommended. **What do you dislike about Sinch Engage?** Wish there were a delay on SMS sending but they are working on adding it! **What problems is Sinch Engage solving and how is that benefiting you?** Communicating with our customers at scale in a 2-way manner. ### 43. Safety Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Sinch Engage?** Boosting messages in an instant across my entire project. **What do you dislike about Sinch Engage?** Ability to send messages from my phone to the masses. **What problems is Sinch Engage solving and how is that benefiting you?** Safety alerts ### 44. Sinch is a sinch! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Sinch Engage?** We were able to quickly pass through A2P registration with the help of the team. For exmaple, what took us 2 days, tooks us weeks on competitors. **What do you dislike about Sinch Engage?** The inability to send WhatsApp : ( - internationally this is more important to us. **What problems is Sinch Engage solving and how is that benefiting you?** Sending direct SMS to our growing user base. ### 45. The service works great and it's affordable compared to the competitors. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Sinch Engage?** The price and the service. It all works very well. **What do you dislike about Sinch Engage?** Setting up new users involves several steps. I wish that part was easier. It works great when they are set up. **What problems is Sinch Engage solving and how is that benefiting you?** We use it to communicate with our members. It works great for that. ### 46. Works very well for specific use cases **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Sinch Engage?** Company is easy to work with and their reps are eager to help. **What do you dislike about Sinch Engage?** Seems like their prduct vision and execution is slow **What problems is Sinch Engage solving and how is that benefiting you?** Allows staff to communicate directly with clients. SMS/MMS is much easier and more efficient than phone calls. ### 47. Solid service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Sinch Engage?** Consistent performance is the main thing that I appreciate about Message Media. **What do you dislike about Sinch Engage?** NA is my answer since I do not have anything that I dislike. **What problems is Sinch Engage solving and how is that benefiting you?** This software allows us to communicate with all employees. ### 48. Best systems and service out there. **Rating:** 5.0/5.0 stars **Reviewed by:** Brad J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Sinch Engage?** It's quick integration with Zoho CRM and API **What do you dislike about Sinch Engage?** Nothing really, once the App is finished I'll be chuffed **What problems is Sinch Engage solving and how is that benefiting you?** Quickest way to quote is SMS ### 49. Works exactly how it is supposed to. Super easy interface. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Sinch Engage?** We use the software to convert email messages to texts. Works perfectly **What do you dislike about Sinch Engage?** no complaints at all. Works exactly the way that I need it to. **What problems is Sinch Engage solving and how is that benefiting you?** Converting email alerts to text alerts. ### 50. MessageMedia **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Sinch Engage?** The support team is awesome and very responsive. **What do you dislike about Sinch Engage?** The webhooks are not editable and I cannot create copies for my subaccounts. **What problems is Sinch Engage solving and how is that benefiting you?** Using it for the SMS API within our product ## Sinch Engage Discussions - [Gffhhgfghgfft](https://www.g2.com/discussions/32775-gffhhgfghgfft) - 1 comment, 1 upvote - [View Sinch Engage pricing details and edition comparison](https://www.g2.com/products/sinch-engage/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-06+04%3A58%3A13+-0500&secure%5Bsession_id%5D=e14f9a56-86b3-4dd0-8dd1-fa74b82676ca&secure%5Btoken%5D=4565a5d3c6f3928e43faecf4d7c31af1c1627acc54e9ffb3b426c9159dc9c7ef&format=llm_user) ## Sinch Engage Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AroFlo](https://www.g2.com/products/aroflo/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Humanforce](https://www.g2.com/products/humanforce/reviews) - [Infobip](https://www.g2.com/products/infobip/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Salesforce Marketing Cloud Suite](https://www.g2.com/products/salesforce-marketing-cloud-suite/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Sinch Engage Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties - Alerts/Notifications - Computer Telephony Integration **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards - Multi-Channel Attribution - ROI Tracking - Engagement Tracking - Behavior Tracking - Activity Tracking - Conversion Tracking **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Support** - Documentation - Community Support - Professional Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation - Campaign Segmentation - Drip Campaigns - Multi-Campaign - Email Marketing - Multi-Channel Marketing - Location-Based Marketing - SMS Marketing - Real-Time Notifications **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Engagement** - Coupons and Promotions - Social Promotion **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **AI - RCS Business Messaging** - AI **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization - Social Media Integration - Third-Party Integrations **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - Visual Analytics - Autoresponders - Landing Pages/Web Forms - Campaign Analytics - Reporting & Statistics - Campaign Scheduling - Contact Management - Text-to-Win - CRM - AI Copilot - Data Import/Export - Contextual Targeting - Real-Time Data - Mobile Access - API - Coupons - Customizable Templates - Drag & Drop - A/B Testing - Generative AI - Real-Time Analytics - Campaign Management - Event Triggered Actions - Real-Time Reporting - Contact Database - Customizable Branding - Reminders **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation **Additional Functionality** - Website Integration - Recurring Appointments - Generative AI - Customizable Branding - Mobile Alerts - Reporting & Statistics - AI Copilot - Real-Time Updates - HIPAA Compliant - Appointment Scheduling - Surveys & Feedback - Multi-Location - Activity Dashboard - Third-Party Integrations - API - Availability Management - Rescheduling - Contact Database - Multi-Language - Real-Time Reporting - Confirmations/Reminders - Two-Way Communication - Automated Responses - Customizable Templates - Social Media Integration - Payment Reminders - Calendar Sync - Self Service Portal - Electronic Payments - SMS Messaging - Data Import/Export ## Top Sinch Engage Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (483 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews)