--- title: Simpro Reviews meta_title: 'Simpro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 455 reviews by the users' company size, role or industry to find out how Simpro works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 455 scale: '5' date_modified: '2026-08-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simpro Reviews **Vendor:** Simpro **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 455 ## About Simpro Simpro is a global, AI-driven field service management software platform for residential and commercial trade businesses. Simpro provides field service management, job management, project management, asset maintenance, reporting, invoicing, scheduling, dispatching, and operational tools for trade contractors and field service businesses. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro was founded in 2002 after an electrical business owner and a software engineering student set out to build software that worked for the trades in the field and in the office. Today, Simpro is positioned as a global AI-first operating system for residential and commercial trades. Simpro exists to help trade contractors run stronger, more profitable businesses. Its mission is to double contractor profitability by giving the trades better tools, better margins, and more operational visibility. Simpro helps field service and trade businesses manage the full job lifecycle, from estimating, quoting, scheduling, dispatching, mobile work, job documentation, asset maintenance, invoicing, payments, reporting, and business intelligence through to customer engagement and operational growth. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro serves the following industries: electrical fire protection HVAC plumbing security and many others The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro employees work on technology that supports the people who keep homes, buildings, infrastructure, and essential services running. The company’s teams build software for real-world field operations, helping contractors save time, improve profitability, support technicians, and grow sustainable businesses. Simpro works across multiple regions, including Australia, New Zealand, the United Kingdom, Ireland, the United States, and Canada. Official office locations include Brisbane, Auckland, Reading, Broomfield, Miami, and Red Bank. Simpro is part of the Simpro Group portfolio, which includes Simpro, AroFlo, BigChange, and ClockShark. Primary topics: Field service management software; job management software; trade contractor software;business management software for trades; AI for field service; scheduling and dispatch software; asset maintenance software; contractor profitability; electrical contractor software; HVAC software; plumbing software; security contractor software. ## Simpro Pros & Cons **What users like:** - Users appreciate the **ease of use** of Simpro, highlighting its seamless workflow and efficient asset management. (7 reviews) - Users value the **comprehensive data management** in Simpro, enabling streamlined asset maintenance and workflows. (5 reviews) - Users appreciate the **streamlined data collection** and comprehensive features of Simpro, enhancing workflow efficiency and accuracy. (5 reviews) - Users commend Simpro for its **efficiency** in asset management, streamlining workflows and reducing errors effectively. (4 reviews) - Users benefit from the **centralized system** of Simpro, enabling efficient management of assets and workflows in one place. (3 reviews) - Users highlight the **quick and comprehensive customer support** from Simpro, enhancing the overall user experience significantly. (3 reviews) - Invoicing (3 reviews) - Project Management (3 reviews) - Scheduling (3 reviews) - Useful (3 reviews) **What users dislike:** - Users find simPRO's **complexity** challenging, noting it requires significant setup and training for effective use. (3 reviews) - Users find the **complex setup** of Simpro challenging, leading to difficulties in onboarding and workflow integration. (3 reviews) - Users find the **difficult learning curve** of Simpro daunting, especially when adapting to numerous features and functions. (3 reviews) - Users find the **learning curve steep** , feeling overwhelmed by the complexity and extensive setup required for Simpro. (3 reviews) - Users find the **setup difficulties** of Simpro challenging, impacting onboarding and staff training for effective use. (3 reviews) - Setup Issues (3 reviews) - Users find that **improvement is needed** in Simpro due to a complex onboarding process and ongoing training challenges. (2 reviews) - Learning Difficulty (2 reviews) - Setup Difficulty (2 reviews) - Users find the **slow performance** of Simpro frustrating, hindering efficiency in completing even simple tasks. (2 reviews) ## Simpro Reviews ### 1. Good when we started, not good about finishing requests **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Simpro?** All of the information you need is in the program but not easily accessible **What do you dislike about Simpro?** No two reports give you the same answer and dates cause discrpancies. Use of different names for the names we use **What problems is Simpro solving and how is that benefiting you?** not solving problems ### 2. Good system but poor support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Simpro?** A one stop app for all your business needs including procurement, stock management, estimating, job management, asset management and invoice management. **What do you dislike about Simpro?** The support is very slow to respond. Sometimes taking upto a month so you have to rely on getting advice from other users on the Facebook group. The support has gotten worse this year. **What problems is Simpro solving and how is that benefiting you?** Connecting all departments in one place, stock control, purchasing, estimating, project management, invoicing and reporting **Official Response from Simpro Marketing:** > Hi there, Thank you for your review and valuable feedback. We're pleased to hear that you find Simpro an all-in-one solution for your business needs. We understand your concerns about support response times, and we appreciate your patience. We want to reassure you that we've been making substantial investments in our service and support teams. We've introduced new senior leadership to improve our support functions. Additionally, we are increasing support staff numbers globally to match our growing customer base. Furthermore, we're investing in knowledge systems and customer-facing tools to provide faster and more accurate resolution of issues. We take your feedback seriously and are committed to enhancing your Simpro experience. Thank you for your continued support, and we look forward to delivering even better service in the future. Best regards, Simpro ### 3. Nearly a one stop shop package **Rating:** 4.0/5.0 stars **Reviewed by:** Earl S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Simpro?** Good at organising work flow etc Adding pics to jobs Asset PMs **What do you dislike about Simpro?** Inventory keeping Assets history reporting Price Getting staff to love it. **What problems is Simpro solving and how is that benefiting you?** Tidy up forms for job sheets etc haven't got back to simpro as too busy and need these forms to ease work load. ### 4. Could not ask for more **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** Simplicity. The entire system is very user friendly. **What do you dislike about Simpro?** Only one person can accessa ticket at a time. **What problems is Simpro solving and how is that benefiting you?** It hasd been very helpful in improving our workflows between departments. It saves us a lot of time and we can better share information and deliverables. **Official Response from Simpro Marketing:** > Hi there, Thank you for your wonderful feedback about Simpro! We're thrilled to hear that you find the system simple and user-friendy. Regarding the ticket access limitation, we understand your concern. We're continuously working to enhance the system, and your feedback is important to us. Please know that your input will be considered as we plan for future enhancements. It's fantastic to know that Simpro has improved your workflows, saved time, and facilitated better information sharing between departments. If you ever have more suggestions or need further assistance, please feel free to reach out. We're here to support you every step of the way. Best regards, Simpro ### 5. Makes life easier **Rating:** 3.5/5.0 stars **Reviewed by:** Rebecca M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Simpro?** The ability to have all aspects of a job in one place **What do you dislike about Simpro?** The reporting side is a little confusing and not easy to get exactly what you need **What problems is Simpro solving and how is that benefiting you?** Tracking the costs across different aspects of a job **Official Response from Simpro Marketing:** > Thank you for sharing your thoughts around Simpro. We love that you’ve centralized your jobs and can easily manage them. You can find additional help around running reports in the Help Guides, which can be found here: https://helpguide.simprogroup.com/Content/Welcome.htm ### 6. Great platform for job management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Simpro?** I like the way you raise projects / quotes based on sites rather than individual areas. **What do you dislike about Simpro?** It would be good to have a bit more functionality around quoting for example some tenders may go out to more than one client and would be great to have some kind of entry system for follow ups. Currently i'm using a separate database to keep track of my sale enquiries. **What problems is Simpro solving and how is that benefiting you?** I like the functionality around cost centres ### 7. Extremely good piece of software to keep information. **Rating:** 4.0/5.0 stars **Reviewed by:** Robert D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Simpro?** You can now attach photos to the actual job instead of adding them to attachment. **What do you dislike about Simpro?** Sometimes Sim pro will crash without warning, and if you have no signal, it's very hard to use and might end up duplicating photos. **What problems is Simpro solving and how is that benefiting you?** N/a **Official Response from Simpro Marketing:** > Hi Robert, Thanks for your review of Simpro! We’re glad to hear that you're finding it to be a valuable tool for keeping information,and that you like the ability to attach photos to the actual job.This is a feature that we've been working on for a while, and we're glad to hear that you're finding it useful. We understand your concern about the crashes. We've recently moved to a new server provider to address these issues and improve overall reliability. Thanks again for your review! ### 8. A review of SimPRO **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Simpro?** Technicians using SimPRO mobile and also ease of invoicing **What do you dislike about Simpro?** Assets do not remain in true order. Can be frustrating. **What problems is Simpro solving and how is that benefiting you?** None if I am honest. I have very few problems with Simpro. ### 9. simPRO is a powerful solution but difficult to start from scratch with a larger business **Rating:** 4.0/5.0 stars **Reviewed by:** Evan C. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Simpro?** Accountability. Tracking customers from start to finish and logs taht record everything. **What do you dislike about Simpro?** Still not very intuiutive and canned reports leave a lot to be desired. **What problems is Simpro solving and how is that benefiting you?** Ability to track customers from start to finish. ### 10. Simpro review **Rating:** 3.5/5.0 stars **Reviewed by:** Alex F. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Simpro?** It is easy to use and very user freindly. **What do you dislike about Simpro?** Sometimes it is difficult to navigate through pages. **What problems is Simpro solving and how is that benefiting you?** It solves scheduling issues by allowing us to allocate more than 1 engineer to each job. **Official Response from Simpro Marketing:** > Hi Alex, thank you for your Simpro review! We're thrilled to hear that you find our system easy to use and user-friendly. Regarding navigation, we're always striving to improve the user experience. If you have any specific feedback on the areas that you find challenging to navigate, we'd love you to share your suggestions on the customer Ideas Portal. Your input is valuable in helping us enhance our platform. We're delighted that Simpro has been beneficial in solving your scheduling issues, allowing you to allocate multiple engineers to each job. Our goal is to provide you with a comprehensive solution that streamlines your operations and boosts efficiency. If you have any more feedback or need assistance with anything, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for being a part of the Simpro community! Best regards, Simpro ### 11. All-In-One Field Service Management Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Simpro?** Helps manage every job from start to finish. **What do you dislike about Simpro?** Occasional issues with Quick Books integration. **What problems is Simpro solving and how is that benefiting you?** It helps us manage all our field service needs all in one software. **Official Response from Simpro Marketing:** > Hello, Thank you for taking the time to provide your feedback on Simpro. We're delighted to hear that our all-in-one field service management software is effectively helping you manage every aspect of your jobs. Your feedback regarding our accounting package integrations is important to us. We encourage you to reach out to your local support team to discuss your occasional issues with QuickBooks integration. Your input will help us make necessary improvements. We're pleased that Simpro is serving as a unified software platform to manage all your field service needs. We remain dedicated to equipping you with the tools necessary to streamline your operations and enhance efficiency. If you have further feedback or any questions, please don't hesitate to reach out. Your success is our priority. Best regards, Simpro ### 12. Simpro has improved our stock tracking, job tracking and quoting experience **Rating:** 4.0/5.0 stars **Reviewed by:** Rhys L. | Project Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Simpro?** Simpro has easy to navigate and well laid out menu's. Software is modern. I like the ease of putting costs together when quoting as it is simply a few clicks and you have the parts/labour in the job and can update prices easily. Breakdown of quotes and jobs into cost centres makes it easier to determine where the costs are and makes it easier for other staff to understand how costs and labour are broken down. Duplicating quotes and jobs is helpful and time saving. Stock tracking is good compared to our seemingly non-existent previous system, makes it easier to locate items in the factory. **What do you dislike about Simpro?** Search function can be a bit difficult to use at times. If the item you are searching for is not input in the correct order then it won't return a result. EG if I an item is on our system as '50mm copper bend' and I search 'copper bend 50mm' then the system will not find it. Some form generation can also be a bit more time consuming than required to correct. If I have multiple cost centres for instance with a description on the main summary screen then the quote for instance will generate the pricing breakdown for each cost centre with the main summary description repeated for each cost centre. **What problems is Simpro solving and how is that benefiting you?** Our stock was difficult to track and find in our factory before Simpro. Our method of doing this was inaccurate as we didn't have everything listed and locations logged. Simpro allows us to easily input locations, view stock levels and see if we have the item on order quite easily. We are now able to keep on top of our stock levels, see where stock is being allocated to and find it in the factory more quickly. **Official Response from simPRO:** > Hi Rhys, Thank you for taking the team to leave this review. We sincerely appreciate your input, and are thrilled to hear that simPRO has helped to improve the efficiency of your business operations. We also greatly appreciate your feedback in regards to the search functionality. We love to hear from our customers, and always like to implement the changes to our software that would benefit our customers. If you have an idea to improve how you use simPRO, you can submit an idea in the Ideas Portal for the simPRO Product Team to review and consider for future releases, as well as for other simPRO users to view, vote for, and comment on. Thank you again! ### 13. Field Service Admin **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** It is easy to schedule tech to their jobsite **What do you dislike about Simpro?** I don't like that the calendar view isn't easy to see all the techs **What problems is Simpro solving and how is that benefiting you?** Scheduling Techs **Official Response from Simpro Marketing:** > Hi there, Thank you for sharing your thoughts on Simpro. We're pleased to hear that you find it easy to schedule your technicians to their respective job sites. We understand that there is room to improve the calendar view, and enhancements to this area are on the Simpro Premium roadmap. If you ever have more feedback or need further assistance, please feel free to reach out. We're here to support your field service operations. Best regards, Simpro ### 14. A steep learning curve but smooth sailing after **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Simpro?** The amount of detail that is able to be captured. Reporting can eb varied and if you spend te time t learn the system thoroughly, reporting can be very detailed. **What do you dislike about Simpro?** It was extremely time consuming and complex to get anerythign up and running. TPAR does not feed across to QBO. **What problems is Simpro solving and how is that benefiting you?** Splitting costs btw cost centres. Gives great % profit capabilities. **Official Response from Simpro Marketing:** > Hi there, Thank you for your review of Simpro! We're glad to hear that you appreciate the level of detail you can capture with our software and the flexibility in reporting options. We understand that there might be a learning curve during the initial setup. We are continually working to improve our onboarding process, and the supplementary training available, to make this a better experience. Regarding TPAR integration with QBO, we apologise for any inconvenience caused. We continuously work on improving our integrations, and your feedback is valuable in guiding our development efforts. It's great to know that Simpro is helping you split costs between cost centers and providing you with powerful profit percentage capabilities. If you ever need further assistance or have more feedback to share, don't hesitate to reach out. We're here to support you on your journey with Simpro. Best regards, Simpro ### 15. Work in Progress? **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Simpro?** Can take a job through from start to completion all in one place. Lots of report options to pull through various information. Able to download information as CSV for analysing. **What do you dislike about Simpro?** When selecting a group of engineers to schedule, it would be great to be able to be able to tick and select individulas within a group too. Especially as two man teams are not always the same. Inconsistancy with account manager/communication of changes isn't great. **What problems is Simpro solving and how is that benefiting you?** Being able to get engineers information to them remotely. Tracking job progress and invoicing etc. **Official Response from Simpro Marketing:** > Hi there, Thank you for your feedback on Simpro! We're delighted to hear that you appreciate its ability to manage jobs from start to completion in one place, the diverse range of report options, and the convenience of downloading information as CSV for analysis. Regarding the scheduling feature, we understand the importance of flexibility when managing teams. User experience enhancement for the schedule are on the Simpro roadmap (https://helpguide.simprogroup.com/Content/Product-Roadmap.htm) and we would love you to add your suggestions to the Customer Ideas Portal. We apologise for any inconsistencies in communication and changes. Our team is committed to improving communication and ensuring you have a smooth experience with Simpro. We encourage you to reach out with your concern so we can make sure you’re connected with your account manager. If you have any more suggestions or need assistance, please feel free to reach out. We're here to support you every step of the way. Best regards, Simpro ### 16. Great product for small business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Simpro?** It's flexibly to allow staff on the field to use and open to contractors to feed information into your system. **What do you dislike about Simpro?** Lack of reporting and accounting functionality. It also has certain areas that can flow better in system operation wise. **What problems is Simpro solving and how is that benefiting you?** Helps collect data out in the field. **Official Response from Simpro Marketing:** > Thank you for your review of Simpro! We're glad you appreciate the flexibility of our software for staff in the field and contractors. Regarding reporting, Simpro comes with over 60 pre-built reports to cover a wide range of needs. Additionally, we offer a powerful Business Intelligence tool for times when businesses require more in-depth insights. However, we understand that every business has unique requirements, and we would love to hear your suggestions on the Ideas Portal. We're always keen to expand our offering based on user feedback. We're continuously working to expand the number of accounting packages we integrate with directly. Your input is crucial in guiding our development efforts. To further assist you and ensure that we address your needs effectively, we encourage you to also share the specific accounting packages or the level of integration you would like to see on the Ideas Portal. Your suggestions help us prioritise and implement enhancements that align with our users' requirements. We're here to support you every step of the way. Best regards, Simpro ### 17. User friendly, although I don't feel we are using it to its full potential. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Simpro?** User friendly, good for scheduling out works and booking jobs in. **What do you dislike about Simpro?** I would like it to give me notifications if an engineer hasnt compleated jobs with my name against them **What problems is Simpro solving and how is that benefiting you?** Ease of seeing an overview of a job, sending quotes and invoicing. **Official Response from Simpro Marketing:** > Thank you for sharing your thoughts on Simpro! We're thrilled to hear that you find our system user-friendly and beneficial for scheduling and job booking. Regarding your suggestion about notifications for incomplete jobs with your name against them, it's a brilliant idea! We encourage you to share it on our Ideas Portal, where our development team actively reviews and prioritises enhancements based on user input. To help you get the most out of Simpro, we've introduced free and on-demand Masterclasses this year. These sessions provide valuable insights and tips to maximise our system's capabilities. Attending one of these classes may greatly benefit you in harnessing the full potential of Simpro. Additionally, we recommend exploring our free Learning Toolbox to gain insights into areas of the product you haven't explored yet. For our Australian and New Zealand users, we also invite you to register for our Simprosium events (https://nectarcc.eventsair.com/simprosium-roadshows-2023/simproregistration/Site/Register), where we'll be hosting various workshops to help you delve deeper into Simpro. If you're interested in further training or consultation to optimise your use of Simpro, please don't hesitate to contact our support team. We're dedicated to assisting you in finding better and innovative ways to utilise Simpro's features for your business. Once again, we truly value your input, and we're excited to continue working together to enhance your Simpro experience. Best regards, Simpro ### 18. It’s a good app to manage projects and jobs and good to have the option of stock taking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Simpro?** With simpro I love the fact that you can see your stock and also see stock of yourself and others it's also very easy to go back and change mistakes that may have been made in notes or on a job **What do you dislike about Simpro?** Me and my colleagues have a real issue with simpro deleting hours and this always happens we have to put the hours in around 4 times each time before simpro want to save it this happens on mobile data and aswell on a string WiFi connection **What problems is Simpro solving and how is that benefiting you?** Simpro is solving the hassle of trying to call people and find out details about the task at hand as one person can put all the details on the job and it is easy to find out what's going on **Official Response from simPRO:** > Thank you for your review of our product. We are so happy to hear that our software has helped you take better control of your inventory and better track and manage your jobs. It’s unfortunate that you are running into problems tracking your hours. Please reach out to our support team and they can help you problem-solve why this is happening and walk you through solutions to help. You can reach them here: https://helpdesk.simprogroup.com/ We constantly strive to provide the best solutions and services to our customers. Your feedback means a lot to us and we are proud to help support your business for years to come. Thank you again for your review and feel free to contact us if you have any further questions or concerns. ### 19. Easy to use when you know how **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Simpro?** Being able to have all of the information that I require in one place - images, descriptions, documents. **What do you dislike about Simpro?** There can be some long winded processes that could be made shorter. **What problems is Simpro solving and how is that benefiting you?** It helps me keep track of all the jobs that I am currently udnertaking. **Official Response from Simpro Marketing:** > Thanks for sharing your feedback on Simpro! We're delighted to hear that having all the essential information in one place, such as images, descriptions, and documents, has been beneficial for you. We appreciate your input regarding some processes being lengthy. Our team is always working to improve the user experience, and your feedback helps us identify areas for refinement. If you ever need any assistance or have further suggestions, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, ### 20. Very User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Simpro?** It is very easy to use after 5 days of training was able to use the system without help **What do you dislike about Simpro?** Sometimes I'm not sure what page I'm in **What problems is Simpro solving and how is that benefiting you?** I think it is making it easier to raised quote and purchase orders **Official Response from Simpro Marketing:** > Thank you for your review! We're thrilled to hear that you find Simpro very user-friendly and that the training helped you quickly become proficient with the system. Regarding the challenge of identifying the current page, we appreciate your feedback. Our team is continuously working on improving the user interface to enhance clarity and navigation. It's wonderful to know that Simpro has made it easier for you to raise quotes and purchase orders. Streamlining these processes can significantly improve efficiency and save valuable time for your business. If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, Simpro ### 21. Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Madlen B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Simpro?** The Support team is assessable and real people you can talk to. I like how they manage their idea portal as well. **What do you dislike about Simpro?** Integration with CRM is difficult as in simpro our clients are sites and have multiple contacts, while in the crm a contact can only be related to one site. **What problems is Simpro solving and how is that benefiting you?** Managing customer service from the quoting process to invoicing. **Official Response from simPRO O'Toole:** > HI Madlen - Thank you for taking the time to write down your thoughts about simPRO. Your feedback is so important to us. We pride ourselves on providing excellent customer service. We're thrilled that the team has been a resource for you. Please keep reaching out if you need assistance - we are always here to help! We're also happy to hear that the software is helping you manage your customer service by streamlining processes for you. We understand your frustration about your CRM integration. Please know that our development team is constantly looking for ways that allow for seamless integration into other systems so frustration like yours doesn't arise. This type of feedback is essential in helping us make our product better and easier for you to use. Thanks again for your review. We are proud to be a part of your business. ### 22. Clear system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Simpro?** Simpro is a straight forward system to use with the ability to run reports on specific data **What do you dislike about Simpro?** There is nothing that stands out for me. **What problems is Simpro solving and how is that benefiting you?** We are able to clearly colour code the status' of our jobs **Official Response from Simpro Marketing:** > Hi there, Thank you for your positive review of Simpro! We're delighted to hear that you find our system straightforward and easy to use, with strong reporting to empower your decision making. Your satisfaction is our top priority, and we're glad to know that Simpro has been meeting your needs effectively. Thank you for choosing Simpro as your business solution. We appreciate your trust in our platform. Best regards, Simpro ### 23. A 10 year relationship **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Simpro?** On the whole easy to use with a responsive supportive team. **What do you dislike about Simpro?** Occasionally updates will have unintended consequences & BI experience could be improved **What problems is Simpro solving and how is that benefiting you?** Scheduling of 10000 recurring jobs which generate 90000 jobs per year **Official Response from Simpro Marketing:** > Hey there, Thanks a bunch for your awesome 10-year relationship with Simpro! We're thrilled that you find our system easy to use, and it means a lot to us that you appreciate our responsive and supportive team. We apologise that updates can sometimes throw a curveball, but we're always working hard to make sure they run smoothly. And don't worry, we hear you on the BI experience - we're continuously looking for ways to enhance it. It's fantastic to hear how Simpro helps you schedule those 10,000 recurring jobs, generating a whopping 90,000 jobs annually. That's some serious productivity! It’s great to have you on board, and we're here to keep supporting you for many more years to come. If you ever need anything or have more ideas to share, we're all ears! Regards Simpro ### 24. Simple to use, easy elements of a diary system and simple invoicing process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Simpro?** The layout The Diary Element The ease of raising invoices **What do you dislike about Simpro?** staff reports are not focused on the invoicing element of the programme **What problems is Simpro solving and how is that benefiting you?** Not been informed **Official Response from Simpro Marketing:** > Hi there, Thank you for sharing your review of Simpro! We're thrilled to hear that you find the layout, diary element, and invoicing process simple and easy to use. We're continuously working to improve our reporting features, and your input helps us prioritise enhancements that align with our users' needs. If you have any more suggestions or questions, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, Simpro ### 25. It depends on their use case as to whether or not I would recommend it to them. **Rating:** 4.0/5.0 stars **Reviewed by:** Tim D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Simpro?** It takes much of the load off Quickbooks, and gives us much more freedom in billing, invoicing, etc... The contact database is much more usable compared to our old CRM and to QBO as well. Linked items in the Catalog is a very handy and useful feature. **What do you dislike about Simpro?** A few of the deficiencies we have found so far are as follows (several of which have been submitted to SimPRO as a change for consideration): Sites can only be 1 level deep. This is unrealistic in a contracting world where a customer may have businesses they service, each of which may have several sites, and several rooms within each site to keep track of. Having sites be multi-level deep would be a great improvement. Much of the terminology is not standard US terminology. It would be easier to transition if the US version of the product were to use standard US terminology. (i.e. Bill vs. Invoice, Trade Price vs. Dealer Cost, Labor Rates vs. Schedule Rates and Fit Times, etc...). When entering an item into the Catalog, there is no field available to track a Manufacturer's Part Number (which is often different than the actual model number itself). This is common practice, and is supported on other platforms. Finally, training - it was done by the "firehose method". We were told about every single option and way of doing things. It was overwhelming. Granted, it's nice to have different ways to do things, but what we really needed was guidance to get us up and running in OUR SPECIFIC CIRCUMSTANCE, knowing that we could make changes along the way as we learned our needs better, and learned the system better. For example, if you contact Microsoft about a certain issue, they'll tell you exactly how to access the resource required to address this issue. We all know there are plenty of ways to navigate Windows or Office to access different things, but they have the good sense to tell us ONE way that works every time. As we learn the platform, no matter what it is, we all learn shortcuts and different ways of doing things. Trying to teach everything in an initial training is folly at best, and makes the process extremely painful and more difficult than necessary. Specifically, the notion of using Cost Centers was foreign to us, and this was not adequately explained during training. This is foundational to the creation of Quotes/Invoices/Jobs in SimPRO. Much work needs to be done to improve the onboarding process. **Recommendations to others considering Simpro:** Do your research. They are one of a very few that seem to have a good understanding of the contracting world, so they may be a good fit for your business. **What problems is Simpro solving and how is that benefiting you?** The accounting side seems to be easier to use than QBO. The mobile app is definitely an upgrade for us, and for our techs in the field. It's a bit more than we're used to in terms of setup and maintenance of data, but I think it's going to be worth it in the end, once we are fully up and running at our peak , **Official Response from simPRO:** > Hi there Tim, Thank you so much for leaving this detailed and insightful review. We want to express our appreciation as this is the kind of feedback that helps us grow as a company to better serve our customers. We are thrilled to hear that you have found more freedom with billing and invoicing with simPRO. As for your feedback on areas of improvement, these are all very valuable to us. We are pleased to hear you have submitted some of them to our Ideas Portal. We can reassure you that every idea submitted is reviewed by the simPRO team. Many factors go into prioritization of development including how many users will benefit from the feature, and the knock on effects it may cause to others. simPRO has a development team dedicated solely to acting on these suggestions. We are also saddened to hear that the implementation process was overwhelming to your team. Our training process is robust and can take a significant amount of time; however, it is essential for long term success with our software. Our priority is to ensure that the software fits your business model and functionality, which is why our customers have a large role in the implementation process and are given various ways of doing things in simPRO. Moving forward, we have found that our Help Guide and Learning Toolbox are resources that can be incredibly valuable to our customers. Additionally, we have a great customer support team that is always eager to help with any problems you encounter. ### 26. Great product, transformed our business **Rating:** 4.0/5.0 stars **Reviewed by:** Steven D. | Electrician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Simpro?** The scheduling has been a great asset for our time management. Purchase orders and the auto receipting on invoices is a huge time saver. **What do you dislike about Simpro?** A couple of glitches in how stock in job sheets is managed, and technician's travel logging would be good. Also some sort of SMS for when the technition is on their way like service mate. **What problems is Simpro solving and how is that benefiting you?** The use of purchase orders has been a huge benefit for efficiency and stock monitoring. This has also saved a lot of time processing jobs. The prebuilds and ground plan integration works well also. **Official Response from simPRO:** > Hi Steven, Thank you so much for leaving this detailed review of simPRO! We are thrilled to hear that our software has helped your business save time and become more efficient. Streamlining your entire business from initial customer contact to payment and invoicing is so important, and we are so happy to support you in that journey. Looking forward to continue working with you! ### 27. Great Managmement Software **Rating:** 4.0/5.0 stars **Reviewed by:** Kristian W. | Mechanical Estimator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Simpro?** SimPro is very helpful at enquiry management, integrating accounting, with invoicing aswell as applications for payments, all under one umbrella. **What do you dislike about Simpro?** SimPro can be quite complicated to use, and the descriptions used are different from what's used in our industry, it would be good if these could be modified to be more industry-specific. **What problems is Simpro solving and how is that benefiting you?** SimPro is helping us integrate accounting, with invoicing as well as applications for payments, all under one umbrella. **Official Response from simPRO:** > Hi there Kristian, Thank you so much for leaving this review of simPRO! We really appreciate the feedback, and are thrilled to hear our all-in-one software is supporting your business growth. We look forward to continue working with you! ### 28. Recommendation would depend on the needs of the business - not going to suit every business model **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2022 **What do you like best about Simpro?** Pre-builds are probably what I use most. Makes quoting quicker. If I could get the rest of the management team into using technology it would make the business alot more efficient! **What do you dislike about Simpro?** Probably the per-user licence costs - adds up for a small business with several field staff. Not all are foremen but sometimes do jobs on their own so would be good if everyone could have access but too costly @ $18 per person. It would also be good if the mobile version was more suited so that photos could be added more simply when the manager is out looking at a job and doing a quote. **What problems is Simpro solving and how is that benefiting you?** We are able to track job hours and costs now and record what staff members did each job. Better for keeping all the information about each job in one place and having a record and history about each job. **Official Response from simPRO:** > Hi there, Thank you so much for leaving a review of simPRO! We love to hear quoting has been made much more efficient. Additionally, thank you for leaving that insight regarding simPRO Mobile. We recommend submitting these ideas to our Ideas Portal. Every idea submitted is reviewed by the simPRO team. Many factors go into prioritisation of development including how many users will benefit from the feature, and the knock on effects it may cause to others. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Thank you again! ### 29. User friendly - great business tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Simpro?** Everything is traceable - from the beginning of a job to it fruition. **What do you dislike about Simpro?** Very click heavy - but this is expected when the system encompasses all aspects of a business. **What problems is Simpro solving and how is that benefiting you?** We are currently looking into the asset management side of things, so that should help in service jobs. **Official Response from simPRO:** > Thank you so much for taking the time to write a review of simPRO. Your feedback means so much to us. We are happy to hear that the software is helping you successfully manage your business and we’re excited that you are looking into asset maintenance. If you have any questions, please feel free to reach out to your account manager or our support team and we will be happy to walk through all of the benefits that program can offer. Thanks for allowing simPRO be a part of your success. ### 30. Odd User Experience, some powerful functions and integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Simpro?** The jobs interface is very pleasant to work with, and the costings function covers everything/ is easy to use once you get the hang of it. **What do you dislike about Simpro?** Certain panes don't open their own tab, so you can't easily switch back to them. Some filters that I hoped would be easy to use, or present, aren't there. The BI reporting is so slow it's unusable. **What problems is Simpro solving and how is that benefiting you?** The biggest improvement from our previous system has been being able to have separate sites and customers, with linked relationships. This helps us model the more complex relationships between clients and customer assets. **Official Response from simPRO:** > Hi there, Thank you for leaving this review! We are so happy to hear that both the jobs interface and the costing function has helped your business. Additionally, we appreciate hearing your feedback on filters and BI reporting. I would love to assist you in making sure that the system works for you in the best way. Have you heard about our Help Guide or Learning Toolbox? We have found that these resources can be incredibly valuable to our customers. Additionally, we have a great customer support team that is always eager to help with any problems you encounter. Thank you again for this review, we look forward to continue working with you! ### 31. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Simpro?** It is easy to use for scheduling multiple jobs and keeping track of stock. **What do you dislike about Simpro?** Receipted stock doesn't show in the catalog, you have to enter in 2 different areas. **What problems is Simpro solving and how is that benefiting you?** Keeping track of unpaid invoices in easy, sending out bulk statements each month is as easy as a click of a button **Official Response from simPRO:** > Hi there, Thank you for leaving us a review! We are so happy to hear you have found the software easy to use and implement into your day to day operations. Looking forward to continue supporting your business! ### 32. Conversion takes time, but done right this is an amazing program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Simpro?** Ease of looking up info about sites and past jobs. Ease of entering items into the catalog and ordering. The link to Quickbooks is GREAT. Linking Customers and sites is easy. **What do you dislike about Simpro?** Mobile app needs alot of work yet have not fully brought our company to using this due to limitations. Would like better ability to customize forms for auto processing monthly invoices. Due to our wide range of products and services Maintenance Planner is not a module we will be able to use effectively. This is kind of sad because that was a piece we were most looking forward to. **Recommendations to others considering Simpro:** Fantastic product to help your company grow! **What problems is Simpro solving and how is that benefiting you?** Alot of items with mobile, duplication of activities. Not being able to see notes about past jobs for site on mobile (THIS IS HUGE!), Can't have a job go past midnight. **Official Response from simPRO:** > Hi there, Thank you so much for your review! We are thrilled to hear that simPRO has streamlined your operations, and you have found great success with our QuickBooks integration. Your feedback is incredibly valuable to us, and helps us to constantly improve our product (such as the mobile app). We are looking forward to continue supporting your growing business! ### 33. SimPro is fairly easy to use but lacks some functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Simpro?** Ease of use and access from anywhere, also has a fairly good service management system **What do you dislike about Simpro?** Lack of functionality when it comes to manufacturing, job planning & organization of multiple projects, timekeeping, and job costing **What problems is Simpro solving and how is that benefiting you?** I don't have any current problems that SimPro is solving for me **Official Response from simPRO:** > Hi there, Thank you for taking the time to leave this review of simPRO. We sincerely appreciate your response and take this feedback seriously. I would love to assist you in making sure that the system works for you in the best way. Have you heard about our Help Guide or Learning Toolbox? We have found that these resources can be incredibly valuable to our customers. Additionally, we have a great customer support team that is always eager to help with any problems you encounter. Please reach out to further discuss any problems you are having. Have a great day! ### 34. When it hits the target, it's a bullseye. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Simpro?** We chose simPRO over similar packages because it uniquely offered stock, multi-company and multi-currency capability. Provided that you're in a relevant industry, you do the legwork and due diligence and take the time to properly and carefully implement simPRO, it will work well. Very well. But you will need to study your processes and workflows and analyse where they differ from simPRO's own inflexible interpretation of how a service management workflow should operate. It has given us much more insight into the profitability on each job, and we have much more visibility on the position of the business and where we can make ongoing improvement. In short, it has transformed the way we work, and for the better. Whilst not encouraged, customisation is possible, and we found that aspect to be very fairly priced and quickly turned around. We are also very happy with the support, whether that's a quick chat message, or a more indepth support request. **What do you dislike about Simpro?** The major downside for us is that we're not in one of simPRO's intended customer markets: as such, we have bent and twisted both simPRO and our own processes, sometimes to breaking point, in order to make it work for us. I also feel that some of the 'improvements' rolled out are actually a step backwards, which can be very frustrating, and I wish it was possibly to easily connect our data to external reporting and data analysis packages. **What problems is Simpro solving and how is that benefiting you?** We needed to optimise the scheduling of our service engineers, and speed up the 'end to end' process from receiving the go-ahead for a job through to invoicing and getting paid on time. In the two and a half years since we went live, all of these objectives have been met. ### 35. Very good, it's a complex set up so the 3 day training helps, support is great and feature packed **Rating:** 4.0/5.0 stars **Reviewed by:** Paul F. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Simpro?** Once the initial set-up is done to add catalogues and pre-build custom prices for jobs it makes the job of quoting much easier and the customer gets a much better in-depth quote. Once we start using it for jobs too it will help us to track the products we need for jobs. **What do you dislike about Simpro?** It is complex so takes quite a bit of work to get started. Had a couple of problems at the start but support has been very helpful. Doesn't quite take over from a CRM. We didn't use a lot of the functionality of the CRM so this didn't matter. I would guess if you was using the CRM heavily then you might need to have the two systems. **What problems is Simpro solving and how is that benefiting you?** Helps to make quoting easier. Job management will be a lot better and the ability to track stock. leads are all pulled in from our webform so we've scrapped zoho crm - we had issues with the support from zoho. ### 36. We like Simpro **Rating:** 3.5/5.0 stars **Reviewed by:** David S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Simpro?** Having all of our data in one place, being able to organise the engineers through the calendar. Being able to track leads through to invoice and seeing the reports. **What do you dislike about Simpro?** Data feed was sold to us as the magic thing that would work to keep our catalogue up to date but it doesn't work. Some quirky stuff like having to save and finish a quote request before the forms tab appear. **Recommendations to others considering Simpro:** Its a one stop shop for organising your labour force to and managig your business. 90% of it works brilliantly, datafeed is pants and that was a big part of us buying simpro. **What problems is Simpro solving and how is that benefiting you?** Time saving on quoting project work. Less phone calls from engineers as all info is on simpro. ### 37. It is very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Simpro?** The scheduling system allows me to be updated & keep track. **What do you dislike about Simpro?** Manually uploading purchase orders from our contractors. **What problems is Simpro solving and how is that benefiting you?** I was able to add parts to our stock list which has allowed me to keep a track on costing and how much parts we are actually using **Official Response from simPRO:** > Hi there, Thank you so much for taking the time to review simPRO! We are thrilled to hear the increased visibility into your operations that simPRO has been able to offer. Thank you for allowing us to be a part of your business’ success story! ### 38. Review on simpro enterprise **Rating:** 4.0/5.0 stars **Reviewed by:** Simon P. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Simpro?** We like the functionality of being able to tie in the mobile application to give us direct contact with our technicians on the road who as they are completing jobs giving us real-time info with what is happening on site. With the mobile app geostamping the location, we know when a technician is onsite, reducing the amount of time having to review chargeable hours. We also tie in our maintenance planner into our mobile app for the technicians to use for testing on-site **What do you dislike about Simpro?** certain aspect around the asset print off could be better like the asset parent tree being able to export this would be nice **What problems is Simpro solving and how is that benefiting you?** currently we have no issues with the product and any issues we have had have been quickly resolved ### 39. Service & Accounting software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2021 **What do you like best about Simpro?** Simpro does almost everything I need it to. It acts as a one stop shop for our business operations and service management. **What do you dislike about Simpro?** There is so much in this software that it can somtimes be confusing or irrelavent. Much of this can be tailored on setup, but with all software like this there will always be things wthat were not made for you. **Recommendations to others considering Simpro:** Try finding your way around it first. Use the videos provided. Only use the one to one training once you are a little familiar with the layout. **What problems is Simpro solving and how is that benefiting you?** Simpro helps us fill the gaps in our own processes and procedures. Engineers in the field can attach reports, notes, and images to the job while in the field, and they can be seen in the office almost instantly. Before we had to wait for an engineer to submit reports when they had their computer open, which could be days later, and they had forgotten half the information they needed to report. Having reports quickly means we can invoice the customer quickly. Having all the paperwork in one place makes us more robust and compliant. ### 40. Intuitive business platform - great for small businesses **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2021 **What do you like best about Simpro?** This platform is easy to use with plenty of instructional information available online as well as technical support. It's really easy to get started with using the programme, but there are lots of additional features that can help streamline or troubleshoot issues within how the programme is being used as well as issues with the business runnings. **What do you dislike about Simpro?** The difference between enterprise and service packages is huge. There are some features that would be great (such as vehicle fleet management) that would be handy, however the whole package isn't an appropriate purchase for a smaller business. It would be helpful if smalled "add on" packages could be added to allow smalled businesses with less cashflow the opportunity to access these features as they are needed. It's also a shame that you can't write notes on things like invoices that can be viewed from the list screen (i.e. Customer paying in 4 x $200 weekly installments, do not follow up until 4/4/21) **What problems is Simpro solving and how is that benefiting you?** Customer follow up is easily managed by keeping up with different pending lists such as Jobs that need follow up, parts ordered or booking in. ### 41. A good all-rounder - CRM to Quote to Job delivery **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Simpro?** There are many great features - easy quoting with easy conversion to jobs. Generation of purchase orders, view of stock, in the field access by the engineers. The connection with Xero is brilliant. **What do you dislike about Simpro?** The CRM side is very basic, and there are no add-ins with services like Mailchimp and survey monkey to make it better. The lead conversion side doesn't make sense (they have to be classed as a 'customer to create a quote, but they are not a 'customer' until they buy something from you. **Recommendations to others considering Simpro:** simPRO is a great all-rounder. Sure, somethings could be slicker; some bits are frustrating or missing, but it is a pretty fine all-round product, and we find it super valuable. I have not found anything to better it without having to move to separate systems. The beauty of simPRO is that it does do most of everything we need. **What problems is Simpro solving and how is that benefiting you?** We have one place for all the company's core information, saves time, duplication, effort. ### 42. Good All-rounder **Rating:** 4.0/5.0 stars **Reviewed by:** Richard S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Simpro?** SimPro supports the management of both short service-related jobs (1-2 hours up to 3-4 days), as well as complex long-term projects. **What do you dislike about Simpro?** There are many basic features lacking in SimPro, which are commonplace in cheaper job management solutions. This, coupled with very poor reporting, are my biggest challenges. **Recommendations to others considering Simpro:** I would suggest a thorough evaluation of all solutions on the market. Be VERY clear what you want to get out of the training and support provided by SimPro. **What problems is Simpro solving and how is that benefiting you?** We are able to cost, schedule and manage large projects, maintaining a real-time view of costs and therefore margins. We can also schedule service jobs to both internal engineers and subcontractors with ease. ### 43. Powerful project management software **Rating:** 4.0/5.0 stars **Reviewed by:** Malcolm S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Simpro?** Simple to use, with clear and visual indications of costs/profitability. Removes a lot of internal admin and keeps the team up to speed **What do you dislike about Simpro?** Some basic elements are very rigid, and SimPro refuses to change them. Support and helpdesk don't take the time to understand your problem before sending back a response **What problems is Simpro solving and how is that benefiting you?** For us, it is keeping track of variations and supplier and labour costs on our complex projects. Every cost we incur is now assigned to the correct cost center, so we have a real-time understanding of which areas of the business are profitable and which we need to work on **Official Response from simPRO:** > Hi there Malcolm, Thank you for leaving this detailed review! We are so happy to hear that simPRO has helped to reduce internal admin work to streamline your business operations. Your input is incredibly valuable to us, so we greatly appreciate the feedback. Looking forward to continue working with you! ### 44. Great all round software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** I like that simPRO is cloud-based - it's been amazing transitioning from working in the office to working at home. We can do everything we need to in the one program - from setting the job up, to scheduling and invoicing. We can track our assets and all our stock in the one software. It also has a heap of reports - if the data is entered correctly, you can track lots of different things. **What do you dislike about Simpro?** The mobile app is a little clunky, often doesn't sync so our Tech's waste time double handling the job and have to go back into their jobs to re-sync. The initial setup was hard. Our original trainer didn't understand what our company needed, and we wasted days setting up just for me to go back and re-do the setup. **Recommendations to others considering Simpro:** I'd recommend simPRO, once you have it set up correctly its easy to use. Like any software, it's only as good as the data you put in. **What problems is Simpro solving and how is that benefiting you?** We went from multiple excel spreadsheets to one central database. Its as simple as entering a customers name or address and all their history is right there. Its saved a heap of time when searching for jobs and what products were installed. ### 45. Full on operations system at your fingertips **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob R. | Business Owner / Tradesman, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** The amount of data simPRO can collect is incredible. The complexity of the reports were able to run means we can dial in every aspect of the business. **What do you dislike about Simpro?** Sometimes simple tasks don't need to be as complex as simPRO makes them. Depending on what you were using before simPRO forces you to change a lot of the ways you do things. **Recommendations to others considering Simpro:** The short term pain of transferring over to simPRO is worth it in the long term. **What problems is Simpro solving and how is that benefiting you?** Greater visibility on costs. Visibility on job P&L whilst the job is in progress slows adjustments as necessary. Also allows us to forecast cash flow based on estimated jobs already scheduled. ### 46. A data hungry Software, but perfect for complex jobs & accurate data analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly C. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** Great management for complex project work **What do you dislike about Simpro?** Accurate set up can be hard & time consuming. Mobile App for tech's in the field could be better **Recommendations to others considering Simpro:** Be prepared for a lengthy set up period. This system is data hungry, but the management and reporting it gives you is worth it Invest in additional training from an external training company that specialises in job/workflow management as well as SimPRO Great for lengthy, ongoing project work. Probably not the best option for smaller businesses that offer service style work **What problems is Simpro solving and how is that benefiting you?** Streamlined estimating process with easy margin management plus Groundplan integration Accurate reporting on individual job Profit & Loss Comprehensive stock management capabilities ### 47. Professional software for our commercial plumbing company **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew N. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Simpro?** Custom workflow set up, prebuilds and deep reporting. It also has retention and payment claims which is a much needed feature in the NZL construction industry. **What do you dislike about Simpro?** Scheduling is pretty clunky for large company's like ours its could have a better UX experience and being able to lock cost centre's that are invoiced so no one can schedule it by mistake or add a PO to it. **Recommendations to others considering Simpro:** Make sure you are understand that changing to a new system will take 6 months to settle in and get that most out of it. **What problems is Simpro solving and how is that benefiting you?** Streamlining and automation of the our workflow from a customer call to a invoice being sent ### 48. simPRO is an extremely useful platform, with some minor niggling drawbacks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2021 **What do you like best about Simpro?** Client management and debtor tracking, ability to increase recurring invoices by an annual percentage **What do you dislike about Simpro?** Recurring invoicing setup and lack of (utility) of automation of recurring invoicing **What problems is Simpro solving and how is that benefiting you?** One of the biggest benefits I've seen with simPRO is the immediate notification if you attempt to raise an invoice against a debtor using a previously-used Purchase Order. **Official Response from simPRO:** > Hi there, thank you so much for the insight you have expressed here! We are so glad to hear that simPRO has been extremely useful for your business. Thank you for allowing us to be a part of your business’ success story! ### 49. Great potential, lots of set up time & could be simpler to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Simpro?** You can collect data for all aspects of the business You can track a job from lead to quote to job stage Easy to track retention Quick response from the technical support team **What do you dislike about Simpro?** It takes a lot of time setting up the system, months You have to duplicate a lot of the setup across each company You need a separate build for multi-currency, so again more setup time Could be fewer clicks to get to sections. Too many ways of getting to the same outcome, which can make training difficult You can suggest changes, but these could never happen or take a very long time **Recommendations to others considering Simpro:** Check the functionality fits your work sector. Ensure you have the time or someone who can be dedicated to the set up. I would say 3 months time. **What problems is Simpro solving and how is that benefiting you?** Adding extra currencies Having an overview of all leads/quotes/jobs ### 50. A good base for residential but a little more work required for government use. **Rating:** 4.0/5.0 stars **Reviewed by:** Garth H. | AV & Security Systems Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Simpro?** Time tracking function. It allows our department to accurately bill customers for labor. **What do you dislike about Simpro?** GPS to close a job. When GPS signal is weak, closing a job is near impossible. If GPS fails, then an alternative should be presented to observe proper time tracking. **Recommendations to others considering Simpro:** Fits the standard for small to medium businesses with employees in the field. Helps with asset and time tracking at the very least. **What problems is Simpro solving and how is that benefiting you?** Billing time has been made more convenient. Tracking of employees in the field due to GPS sometimes cooperating has been improved. The inventory tracking has helped us stay in front of low stock issues. ## Simpro Discussions - [Your drop down list of industries served does not cover | Maintenance / Fire etc](https://www.g2.com/discussions/your-drop-down-list-of-industries-served-does-not-cover-maintenance-fire-etc) - 1 comment, 1 upvote - [Can you make it search anything within the job details field?](https://www.g2.com/discussions/can-you-make-it-search-anything-within-the-job-details-field) - 1 comment, 1 upvote - [How is simPRO better than their competitors (or most others in their market)?](https://www.g2.com/discussions/how-is-simpro-better-than-their-competitors-or-most-others-in-their-market) - 1 comment, 1 upvote - [What makes simPRO a leader in this space?](https://www.g2.com/discussions/what-makes-simpro-a-leader-in-this-space) - 1 comment, 1 upvote - [How technical do users need to be to use the software?](https://www.g2.com/discussions/how-technical-do-users-need-to-be-to-use-the-software) - 1 comment, 1 upvote - [View Simpro pricing details and edition comparison](https://www.g2.com/products/simpro/reviews?filters%5Bnps_score%5D=4&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+07%3A25%3A48+-0500&secure%5Bsession_id%5D=9aa3d333-92c7-4577-a18d-04c38c9d2e87&secure%5Btoken%5D=641b9cb0ec0a5b987e2498cd0ffa0412ce3f8526dcae0bdc2b294c9c160eddd9&format=llm_user) ## Simpro Integrations - [Bluebeam](https://www.g2.com/products/bluebeam/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [EzzyBills](https://www.g2.com/products/ezzybills/reviews) - [Faire – QuickBooks Online - QBO](https://www.g2.com/products/faire-quickbooks-online-qbo/reviews) - [Groundplan](https://www.g2.com/products/groundplan/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [MYOB Acumatica](https://www.g2.com/products/myob-acumatica/reviews) - 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Equipment Tracking - Marketing Automation - Mobile Access - Electronic Signature - Accounting Integration - Billing & Invoicing - Inventory Management - Routing - Work Order Management - Activity Tracking - For Carpet Cleaners - Timesheet Management - Quotes/Estimates - Customizable Fields - Email Management - GPS - Customer Database - Drag & Drop - SMS Messaging - Customizable Reports - AI Copilot - Scheduling - Reminders - Generative AI - Alerts/Notifications - Data Import/Export - Third-Party Integrations - Client Portal - Calendar Management - Reporting & Statistics - Real-Time Data - Activity Dashboard - Customizable Templates - Job Management - For Field Service - Customer Management - Mobile Alerts - Service History - API - Recurring Appointments - Customizable Branding - Credit Card Processing - Time Tracking - Job Scheduling - Communication Management - Real-Time Notifications - Confirmations/Reminders - Automated Scheduling - Job Tracking **Additional Functionality** - Bid Management - AI Copilot - Project Tracking - Client Tracking - Calendar Management - Quotes/Estimates - Calendar/Reminder System - Lead Management - Activity Tracking - Customizable Reports - Task Management - Third-Party Integrations - Project Management - Inventory Management - Email Marketing - Activity Dashboard - Collaboration Tools - Communication Management - Customizable Templates - API - Buyer Management - Document Management - Workflow Management - Project Time Tracking - Reporting/Analytics - Contract/License Management - Data Import/Export - Warranty Tracking - Estimating - Customizable Fields - ACH Payment Processing - Forecasting - Sales Approval - Subcontractor Management - Change Order Management - Scheduling - For AEC Industry - Procurement Management - Job Costing - Sales Pipeline Management - Generative AI - Contact Management **Additional Functionality** - Commercial - Quality Control Management - Reporting & Statistics - For AEC Industry - Timesheet Management - CRM - For Residential - Real-Time Data - Customizable Reports - Contractor Management - Scheduling - Financial Management - Inventory Management - Mobile Access - Offline Access - Purchase Order Management - Supplier Management - Change Order Management - API - Activity Dashboard - RFI & Submittals - AI Copilot - Subcontractor Management - Status Tracking - Incident Reporting - Bid Management - Permit Management - Materials Management - Access Controls/Permissions - Activity Tracking - Real-Time Updates - Collaboration Tools - Document Management - Equipment Tracking - Contract/License Management - Generative AI - Task Management - Third-Party Integrations - Project Management - Risk Assessment - Accounting Integration - Audit Trail - Compliance Tracking - Building Information Model - Job Costing - Multiple Projects - Workflow Management - Estimating - Budget Tracking **Additional Functionality** - Time & Expense Tracking - Technician Management - Billing & Invoicing - Third-Party Integrations - Scheduling - Quotes/Estimates - Job Costing - Job Tracking - Workflow Management - Timesheet Management - Document Storage - Generative AI - Location Tracking - Communication Management - Work Order Management - Service History - Calendar Management - Activity Dashboard - IoT Device Management - Customer Portal - Mobile Access - Electronic Signature - Real-Time Notifications - Routing - Equipment Tracking - Electronic Payments - Predictive Analytics - Dispatch Management - Maintenance Scheduling - Data Import/Export - Accounting - Reporting & Statistics - API - Reminders - AI Copilot - Customizable Forms - Customer Database - Inventory Management - Accounting Integration - Cost Database - Commercial/Industrial - Job Management - Customizable Branding - Labor Rates - Real-Time Data - CAD Tools - Reporting/Analytics - Customizable Templates - Search/Filter - Visual Assemblies - Bid Management - Takeoff - Customizable Reports - Cost Estimating - For HVAC Companies - Collaboration Tools - Alerts/Notifications **Activity Tracking** - Activity Tracking **API** - API **Calendar Management** - Calendar Management **Reporting & Statistics** - Reporting & Statistics **AI Copilot** - AI Copilot **Third-Party Integrations** - Third-Party Integrations **Workflow Management** - Workflow Management **Customer Database** - Customer Database **Customizable Reports** - Customizable Reports **Job Tracking** - Job Tracking **Inventory Management** - Inventory Management **CRM** - CRM **Electronic Payments** - Electronic Payments **Customizable Templates** - Customizable Templates **Activity Dashboard** - Activity Dashboard **Electronic Signature** - Electronic Signature **Scheduling** - Scheduling **Alerts/Notifications** - Alerts/Notifications **Reminders** - Reminders **Drag & Drop** - Drag & Drop **Mobile Access** - Mobile Access **Generative AI** - Generative AI **Customer History** - Customer History **Real-Time Reporting** - Real-Time Reporting **Employee Management** - Employee Management **Client Portal** - Client Portal **SMS Messaging** - SMS Messaging **Quotes/Estimates** - Quotes/Estimates **Billing & Invoicing** - Billing & Invoicing **Work Order Management** - Work Order Management **Email Management** - Email Management **Fleet Management** - Fleet Management **Multi-Location** - Multi-Location **Dispatch Management** - Dispatch Management **Accounting Integration** - Accounting Integration **Job Management** - Job Management **Technician Management** - Technician Management **GPS** - GPS **Job Scheduling** - Job Scheduling **Property Layouts** - Property Layouts **Mobile Signature Capture** - Mobile Signature Capture **Pest Activity Tracking** - Pest Activity Tracking **Pesticide Usage Tracking** - Pesticide Usage Tracking **Routing** - Routing **For Pest Control Companies** - For Pest Control Companies **Job Management** - Integration with Inspection Software - Job Tracking - Resource Allocation **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration - Debit/Credit Card Processing - Online Payments - Partial Payments - In-Person Payments - Digital Wallet Payments **Task Management** - Construction Accounting Tool Integrations - Construction Estimating Tool Integration - Construction Workforce Management Tool Integration - Project Tracking - Information Management - Communication and Collaboration **Workflow Management** - Proposal Generation - Integrations - Third-Party Integrations - QuickBooks Integration - Accounting Integration - Third-Party Integrations **Data Gathering** - Cost Calculators - Enterprise Search - Multiple Input Formats **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations - Web Forms - Customizable Forms - Third-Party Integrations **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **Field Service Management** - Mobile App - Contract Management - Industry-Specific CRM **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 - Payment Gateway Integration - ACH Payment Processing - Cryptocurrency Processing **Site Management** - Field Service Management - Field Collaboration - Mobile App - Field Reporting - Timesheets - Photo and Video Uploads - Workforce Scheduling **Job Costing** - Access to Cost Databases - Digitizing Quantities - Work Breakdown Structure (WBS) - Mobile Access - Project Management - Document Management - Task Management **Bid Generation** - Collaborative Editing - Automated BoQs and BoMs - Versioning - Integration with Estimating Software - Accounting Integration - Project Estimating - Third-Party Integrations - Cost Estimating **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions - Electronic Signature - Single Sign On - Lead Capture **Additional Functionality** - Multiple Projects - Customizable Templates - Subcontractor Management - Invoice Management - BIM Modeling - Real-Time Updates - Takeoff - Quotes/Estimates - Access Control - Financial Management - Cost Database - Job Scheduling - Materials Management - Generative AI - Activity Dashboard - Project Tracking - Data Collection - Audit Trail - HVAC Estimating - Purchase Order Management - Visual Assemblies - CAD Tools - Change Order Management - Contract/License Management - Bid Management - For Residential - Reporting/Analytics - Electrical Estimating - Cost Tracking - Commercial/Industrial - AI Copilot - What-if Analysis - Data Import/Export - Plumbing Estimating - Time & Expense Tracking - Calendar Management - For AEC Industry - API - Collaboration Tools - Cost Estimating - Maintenance Scheduling - Automatic Backup - Customer Management - Timesheet Management - Customizable Reports - Job Management - Scheduling - Contact Database - Electronic Payments - Customizable Branding - Reporting & Statistics - Task Scheduling - Location Tracking - Activity Tracking - Status Tracking - Billing & Invoicing - Electronic Signature - Job Costing - Document Storage - Drag & Drop - Work Order Management - Dispatch Management - Contractor Management - Progress Tracking - Communication Management - For Remodelers - Mobile Alerts - Customizable Fields - Alerts/Notifications - Lead Management - 2D/3D Designing - Projections - Client Management - Client Portal - Project Accounting **Additional Functionality** - Data Import/Export - Document Management - Cost Tracking - Version Control - Bid Management - Customizable Templates - Project Templates - Calendar Management - Job Management - Real-Time Reporting - Project Management - Electronic Plans - Activity Tracking - Estimating - Quotes/Estimates - 2D Drawing - Project Tracking - Bill of Materials - SSL Security - Activity Dashboard - Issue Management - Real-Time Notifications - Proposal Generation - Template Management - API - Real-Time Data - Labor Cost Reporting - AI Copilot - Annotations - For AEC Industry - Document Storage - Project Planning - Projections - Real-Time Analytics - 3D Imaging - Collaboration Tools - Generative AI - Built-In Database - Project Workflow - Workflow Management - Document Templates - Task Scheduling - Assembly Takeoff - Customizable Reports - Status Tracking - Job Costing - Subcontractor Management - Reporting & Statistics **On the Job** - Location - Employee Communication - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **Payment Options** - Multi-Currency - Self Service Portal **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards - Reporting/Analytics **Additional Functionality** - Autofill - Template Management - Document Management - Multi-Channel Distribution - Full Text Search - Alerts/Notifications - Approval Process Control - Address Validation - SSL Security - Generative AI - Forms Creation & Design - Lead Generation - Customizable Branding - Mobile Access - Task Management - Customizable Fields - API - Response Validation - A/B Testing - Conditional Logic - Forms Management - Surveys & Feedback - Drag & Drop - Media Library - Data Import/Export - Real-Time Data - Data Security - AI Copilot - Version Control - Collaboration Tools - Workflow Management - Data Capture and Transfer - Customizable Templates - Workflow Automation **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Security** - POS Verification **Platform** - Accounting integration - E-commerce Integration **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation **Additional Functionality** - Data Synchronization - Transaction Monitoring - Purchasing & Receiving - Contactless NFC - Offline Access - Electronic Signature - PCI Compliance - Credit Card Management - Fraud Detection - SSL Security - Mobile Access - Generative AI - Returns Management - Discount Management - Reminders - Barcode/Ticket Scanning - Reporting & Statistics - Recurring/Subscription Billing - Compliance Management - Transaction History - Mobile Card Reader - Sales Tax Management - Customer Database - Receipt Management - Customizable Branding - Invoice Management - Cash Management - Remote Access/Control - Multi-Location - Sales Trend Analysis - CRM - Gift Card Management - Sales Reports - AI Copilot - Multiple Payment Options - Loyalty Program - Status Tracking - Alerts/Notifications - Activity Dashboard - Expense Tracking - Data Security - Payment Links - API - Payment Fraud Prevention - Payment Reconciliation - Data Import/Export - Search/Filter - Real-Time Data - Billing & Invoicing ## Top Simpro Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (370 reviews)