--- title: Simplydesk Reviews meta_title: 'Simplydesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Simplydesk works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 6 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simplydesk Reviews **Vendor:** Simplydesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 6 ## About Simplydesk SimplyDesk is a French and international ITSM & ITAM software designed to help businesses streamline their IT operations. It provides tools for ticketing, incident management, asset tracking, and service requests, making IT teams more efficient. Key Features of SimplyDesk: ✔ Helpdesk & Ticketing – Centralized management of IT requests and incidents. ✔ IT Asset Management – Track and manage hardware, software, and licenses. ✔ Automation & Workflows – Automate repetitive tasks to improve efficiency. ✔ Reporting & Analytics – Gain insights into IT performance with customizable reports. ✔ User-Friendly Interface – Designed for easy adoption with minimal training. ✔ Cloud-Based & Secure – Accessible from anywhere with high data security. 💡 SimplyDesk is ideal for businesses looking to optimize their IT support, improve visibility on assets, and enhance overall service quality. ## Simplydesk Pros & Cons **What users like:** - Users appreciate the **automated responses** of Simplydesk, enhancing efficiency and ensuring timely communication within teams. (1 reviews) - Users value the **automation features** of Simplydesk, benefiting from smooth ticketing and efficient asset management. (1 reviews) - Users praise the **reliable and stable customer support** of Simplydesk, effectively meeting their needs and requirements. (1 reviews) - Users find the **reliability and stability** of SimplyDesk meets their customer service needs effectively. (1 reviews) - Users find the **intuitive interface** of Simplydesk easy to navigate, enabling quick onboarding for teams. (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users find the **limited customization** of Simplydesk's reporting module can hinder achieving desired metrics efficiently. (1 reviews) - Users find the **reporting module lacking customization** , requiring manual tweaks for desired metrics and longer setup time. (1 reviews) - Users report **time delays** during initial setup, needing manual adjustments for optimal reporting metrics. (1 reviews) ## Simplydesk Reviews ### 1. Best service desk software for long term use in business. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2025 **What do you like best about Simplydesk?** SimplyDesk is most reliable and stable service desk software meeting with customer requirements. **What do you dislike about Simplydesk?** As of now there is nothing about SimplyDesk to dislike about. **What problems is Simplydesk solving and how is that benefiting you?** SimplyDesk is helpful in service helpdesk as well as asset management. It's automated ticket creation and tracking help to resolve the issues in no time. ### 2. Great for genrating internal ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Kanha K. | manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Simplydesk?** Transparancy in terms of tickets raised and tracking the ticket **What do you dislike about Simplydesk?** sometimes there is a lag which reults into losing out the important issues as the problem is not raised **What problems is Simplydesk solving and how is that benefiting you?** Internal chasers, traclking if th erealations teams has raised the issue to external team - [View Simplydesk pricing details and edition comparison](https://www.g2.com/products/simplydesk-simplydesk/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A40%3A10+-0500&secure%5Bsession_id%5D=2821cbec-cdb0-47cf-8e80-5e3de5c055fc&secure%5Btoken%5D=c34e1858e645898f4e549858625e18d0118d8274269ead0c5b85818486f583d4&format=llm_user) ## Simplydesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Simplydesk Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,305 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,228 reviews)