PC
Peter C.
Small-Business (50 or fewer emp.)
"Fantastic Booking System"
5/5
What do you like best about SimplyBook.me?

It's great because it can handle so many requirements Review collected by and hosted on G2.com.

What do you dislike about SimplyBook.me?

Can be a little confusing to use at first but live help is fantastic.. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Helpful Booking"
4/5
What do you like best about SimplyBook.me?

The options and features. The automatic reminders are great! Review collected by and hosted on G2.com.

What do you dislike about SimplyBook.me?

The back-end is hard to use. For example, when you have different services for various times. It takes a while to learn how to customize. Review collected by and hosted on G2.com.

Harry M.
HM
Harry M.
Manager
Enterprise (> 1000 emp.)
"Amazing booking system "
5/5
What do you like best about SimplyBook.me?

The ease of contact with new and current and past cleints and their families and friends Review collected by and hosted on G2.com.

What do you dislike about SimplyBook.me?

Some essential features must be paid and I like every thing to be free Review collected by and hosted on G2.com.

Daniel C.
DC
Daniel C.
PhD Student
Research
Enterprise (> 1000 emp.)
"Great booking service! Saves us loads of man hours"
4.5/5
What do you like best about SimplyBook.me?

Easy set up! Just add the names of clinic providers, times they are available, and off days. The rest is automatic. Review collected by and hosted on G2.com.

What do you dislike about SimplyBook.me?

Occasional bugs occur, which make it necessary to delete and re-add service providers. Review collected by and hosted on G2.com.

Response from Rut Steinsen of SimplyBook.me

Dear Daniel,

Thank you so much for your feedback, we really appreciate it! Great to hear that you feel it is user friendly, which is always one of our top priorities.

We are constantly working on further development and if you ever experience any bugs it would be great if you could let our Live Help know about it. We have been operating for so many years now so normally we do not get any bug complaints.

Best regards

The SimplyBook.me team

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Great booking tool "
3.5/5
What do you like best about SimplyBook.me?

I love being able to sync my personal calendar with my business availability Review collected by and hosted on G2.com.

What do you dislike about SimplyBook.me?

you can only add a few plug ins per plan, then you need to upgrade to a higher plan.. too complicated.. i have plugins which is max for my plan.. the average business person is going to need darn near all the plug ins offered.. a sync calendar, confirmation, customer being able to pay..e tc. Review collected by and hosted on G2.com.

MC
Melissa C.
Small-Business (50 or fewer emp.)
"Excellent Easy to Use booking System for my childcare site"
5/5
What do you like best about SimplyBook.me?

I like that it's very clean and straight forward to use. I like that i can speak to anyone straight away whenever i need help and they always respond to my requests. I enjoy the promotional options as i think its a great way to market your business which makes it more than just a booking and web system. I love seeing the reports on the dashboard straight away as this helps me stay motivated and also helps me stay organised. I like that all the accounting & database is setup so it makes for less administration work. All in all, great site! Review collected by and hosted on G2.com.

What do you dislike about SimplyBook.me?

I dislike not being able to see what my monthly revenue is on the top right hand corner. It is only viewed as weekly but this perhaps may be something i'm doing. I also don't like needing to change both the company opening hours and service provider hours at the same time as I am a single entity however i do understand the necessity for it when the business has more service providers. Review collected by and hosted on G2.com.

Response from Rut Steinsen of SimplyBook.me

Dear Melissa,

Thank you so much for your inisightful feedback, we really appreciate it.

We are happy to hear that you are satisified with our software and especially that you are taking advantage of our promotion system. We firmly believe that the promotion system can benefit our customers greatly!

I think your comment on having the revenues on the top right corner on a monthly basis rather than weekly basis is great, and we will certainly communicate that to our programmers.

With regards to the change in company´s opening hours then if you reduce the opening hours then the working schedule of the provider will reduce accordingly, with the logic being that nobody can be working if the company is closed. However it does not work the other way around, so if you prolong the opening hours of the company then the working hours of the provider is not automatically adjusted. We will discuss that in house as well to see if we can change that.

Thanks for great feedback

All the best

The SimplyBook.me team

Nikk C.
NC
Nikk C.
Owner
Music
Small-Business (50 or fewer emp.)
"SimplyBook.me has revolutionised our business"
5/5
What do you like best about SimplyBook.me?

We've been using SimplyBook.me for a couple of years now and it has revolutionised how we do our bookings. We run a band rehearsal studio and the online booking system has enabled our customers to directly book their studio time without having to call us, saving both their time and ours. What's more, it has allowed us to sign in from anywhere to know what our schedule is at a glance. This gives us the ability to run the business remotely rather than needing to be on site constantly or having to call back customers to confirm their bookings. The automatic confirmation emails that get sent to customers has also reduced "no-shows" and has streamlined cancellations saving even further time on the phone.

I would recommend SimplyBook.me to any business that needs a booking system that works with little fuss but has a lot of features. Review collected by and hosted on G2.com.

What do you dislike about SimplyBook.me?

The earlier version was a little "glitchy" and there were things that we would have liked improved upon. It worked okay so it wasn't really an issue. Things that we really needed sorted out were done so quickly by the SimplyBook.me team and they were very helpful. The new version that is currently in place is great and suits us far better. Review collected by and hosted on G2.com.

Response from Rut Steinsen of SimplyBook.me

Dear Nikk

Thank you so much for your feedback, we appreciate it greatly and are so happy to hear that you are satisfied with our online booking system!

Best regards

The SimplyBook.me team

Dani F.
DF
Dani F.
Certified Coach, Clinical Hypnotherapist, Motivational Speaker, Trainer, Mindfulness Coach
Small-Business (50 or fewer emp.)
"Simply Book Me - As Good As It Gets!"
5/5
What do you like best about SimplyBook.me?

Best feature of them all is the sync with Google Calendar. This system does not just push events to your Google Calendar, rather, it reads the available space on your Google Calendar and builds availability around the unscheduled time. Then, when someone books, the appointment appears in Google Calendar instantly. Then. . . and this is the best part. . . if someone cancels or reschedules, it removes the appointment from Google Calendar and schedules the new date and time instantly. This is key. There are many systems out there that say they integrate with Google Calendar, but all they really do is push and when an event is cancelled, it stays on your calendar. Simply Book Me is the best and most affordable tool for this particular feature. Review collected by and hosted on G2.com.

What do you dislike about SimplyBook.me?

I don't like that I can't merge contacts. I have to export data, clean it up and then bring it back in. One click merge feature would be nice. I also would like to be able to have fillable forms - not just extra fields and / or the ability to attach documents (like intake forms) to my email confirmations. And finally, I would love to be able to do session notes and capture more post appointment data like what we did and what we need to do next time. I would love a mobile version that lets me treat it like a client database. Review collected by and hosted on G2.com.

Response from Rut Steinsen of SimplyBook.me

Dear Dani

Thanks a lot for your insightful feedback. First of all it is great to hear that you are happy with our software and secondly we appreciate your ideas. We have sent them to our programmers and hopefully we will see some of them in our software going forward.

Best regards

The SimplyBook.me team

Haley G.
HG
Haley G.
Instructor of English
Higher Education
Small-Business (50 or fewer emp.)
"SimplyBook.me is great! "
5/5
What do you like best about SimplyBook.me?

I like the ability to sync the website with our Facebook page. It creates an even easier experience for my students to sign up for appointments. Review collected by and hosted on G2.com.

What do you dislike about SimplyBook.me?

I wish there were a way to allow patrons to choose a time slot and then see the available service providers based upon the time slot chosen; however, this is a minor inconvenience and not one that prevents our students from using the website. Review collected by and hosted on G2.com.

Response from Rut Steinsen of SimplyBook.me

Dear Haley

Thank you so much for your feedback, we really appreciate it! It is great to hear that your students are happy with our booking solution.

With regards to your request about having an option where you could see the available providers, then you can do that already in the "Calendar" view on the admin site. There you can see all booked appointments on each provider each day and can easily see who is available at requested time.

If you can´t find it, please contact our Live Help and they will be happy to help you out.

Thanks again

Best regards

The SimplyBook.me team

Wolf S.
WS
Wolf S.
Instructor
Education Management
Small-Business (50 or fewer emp.)
"Best software for automated booking"
5/5
What do you like best about SimplyBook.me?

We run an outdoor educations school and have birthday parties, archery, bachelorette parties, and school groups visit. The seamless integration into websites and ease of booking with multiple instructors is incredible. This is the best software I have used and will continue as long as we are in business. It's amazing that customers do not even have to contact us through email or voice. They use our website, book the time they choose and it's all done.

No longer are we fighting with clients who say the spot they chose is unavailable. That saves us a dozen hours a week of booking time.

Customers can no longer say we entered the information wrong into our system, as they put the booking date/time themselves.

Customers receive automated emails and even reminders when they use the system.

Problems customers encountered are self-made. If they show up at the wrong time, its' because they followed the directions incorrectly and we have the booking system to show them their error. Review collected by and hosted on G2.com.

What do you dislike about SimplyBook.me?

There were a few features which didnt run right such as website buttons and booking options. However they have all been resolved and exceed our expectations. Review collected by and hosted on G2.com.

Response from Rut Steinsen of SimplyBook.me

Dear Wolf,

Thank you so much for your feedback, it is fantastic for our team to read that!

We certainly try our best every day to continue to develop the best online appointing system for our users.

Best regards

The SimplyBook.me team