--- title: Simply Contact Reviews meta_title: 'Simply Contact Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how Simply Contact works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 15 scale: '5' date_modified: '2026-08-10' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simply Contact Reviews **Vendor:** Simply Contact **Category:** [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services) **Average Rating:** 4.8/5.0 **Total Reviews:** 15 ## About Simply Contact Simply Contact is a customer support operations partner for companies in complex, regulated, and high-expectation industries. Founded in 2013 and headquartered in Warsaw, the company designs and runs tailored support operations that combine industry-trained multilingual teams with AI embedded into workflows where it provides demonstrable impact. Today Simply Contact employs 700+ agents across eight European locations (the UK, Poland, Czech Republic, Slovakia, Romania, Bulgaria, Moldova, and Ukraine), handling over 10 million customer requests annually in 30+ languages. ๐‡๐จ๐ฐ ๐ฐ๐ž ๐ฐ๐จ๐ซ๐ค Every engagement starts with understanding how the client's support operation actually runs: customer journeys, escalation paths, risk points, volume patterns. From there, we build a tailored operational model: the right team structure, the right processes, and AI plugged in where it moves specific metrics. We don't offer a fixed set of services. Each setup is scoped around the client's product, industry context, and risk profile. ๐€๐ˆ ๐œ๐š๐ฉ๐š๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ Our AI solutions are developed and maintained in-house. They include voicebots, real-time translation, QA automation, knowledge base assistants, and agent training simulations. We deploy them based on what each operation actually needsโ€”the focus is always on outcomes, not tooling for its own sake. ๐“๐ž๐š๐ฆ ๐š๐ง๐ ๐ช๐ฎ๐š๐ฅ๐ข๐ญ๐ฒ All agents hold a bachelor's degree or higher and are hired for cultural and linguistic alignment with Western markets. Monthly attrition is 5%, supported by structured onboarding, continuous training, and clear career progression. Where industry expertise matters, we embed it directly into delivery: on our Ditto Music project, for example, 85% of agents are practicing musicians. ๐ˆ๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ ๐Ÿ๐จ๐œ๐ฎ๐ฌ Simply Contact works across industries where support quality directly affects revenue, compliance, and brand trust: aviation and travel, fintech and banking, retail, healthcare, SaaS, and mobility. Clients include Wizz Air, Bolt, Metro, Ditto Music, and Yves Rocher. ๐‘๐ž๐ฌ๐ฎ๐ฅ๐ญ๐ฌ ๐š๐ง๐ ๐œ๐จ๐ฆ๐ฉ๐ฅ๐ข๐š๐ง๐œ๐ž The company consistently delivers 80%+ CSAT, over 90% QA scores, up to 70% cost reduction compared to in-house support, and 80%+ first-call resolution. Simply Contact holds PCI DSS, ISO 27001, ISO 27701 certifications and complies with GDPR and HIPAA. ## Simply Contact Reviews ### 1. nice outsourcing company for small clients **Rating:** 4.0/5.0 stars **Reviewed by:** Ranjan D. | senior software engineer(network engineeering), Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Simply Contact?** it has one of the market best professionals u can trust the corp since the organization is honest and deliveribles are always in time transparent and reliable **What do you dislike about Simply Contact?** currently not found much, but i belive with time they will meet above expectations **Recommendations to others considering Simply Contact:** its a great outsourcing company great professionals proper transparency and output focussed reliable and trustworthy founded in Ukraine **What problems is Simply Contact solving and how is that benefiting you?** providing efficient solutions to complex business problems which a company will otherwise would have to hire skilled professional and retention of employee which in long run will be more expense that the product cost ### 2. Great customer service for my business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Simply Contact?** Great service to use for a small business. **What do you dislike about Simply Contact?** Nothing, Simply Contact is great! Really great to work with. **Recommendations to others considering Simply Contact:** I recommend giving Simply Contact a try! This company is organized, professional and good for any small business that has customer service needs. **What problems is Simply Contact solving and how is that benefiting you?** I have an online retail business and Simply Contact helps provide great customer service to my buyers without me having to step in with my busy schedule. Gives me peice of mind that my customers are getting a good experience and have someone who can help them. - [View Simply Contact pricing details and edition comparison](https://www.g2.com/products/simply-contact/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A30%3A07+-0500&secure%5Bsession_id%5D=d085e786-0fa9-4d06-a044-4f537d159f33&secure%5Btoken%5D=7263e93c2eab3a35ea5ea4cc61515f9f650e192530a3654d2e6c26a784f45db0&format=llm_user) ## Top Simply Contact Alternatives - [Bruntwork](https://www.g2.com/products/bruntwork/reviews) - 4.8/5.0 (72 reviews) - [Moneypenny](https://www.g2.com/products/moneypenny-2025-09-24/reviews) - 4.4/5.0 (49 reviews) - [Peak Support](https://www.g2.com/products/peak-support/reviews) - 4.8/5.0 (39 reviews)