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Simply Contact Reviews & Provider Details

Simply Contact is a customer support operations partner for companies in complex, regulated, and high-expectation industries. Founded in 2013 and headquartered in Warsaw, the company designs and runs tailored support operations that combine industry-trained multilingual teams with AI embedded into workflows where it provides demonstrable impact. Today Simply Contact employs 700+ agents across eight European locations (the UK, Poland, Czech Republic, Slovakia, Romania, Bulgaria, Moldova, and Ukraine), handling over 10 million customer requests annually in 30+ languages. 𝐇𝐨𝐰 𝐰𝐞 𝐰𝐨𝐫𝐤 Every engagement starts with understanding how the client's support operation actually runs: customer journeys, escalation paths, risk points, volume patterns. From there, we build a tailored operational model: the right team structure, the right processes, and AI plugged in where it moves specific metrics. We don't offer a fixed set of services. Each setup is scoped around the client's product, industry context, and risk profile. 𝐀𝐈 𝐜𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 Our AI solutions are developed and maintained in-house. They include voicebots, real-time translation, QA automation, knowledge base assistants, and agent training simulations. We deploy them based on what each operation actually needs—the focus is always on outcomes, not tooling for its own sake. 𝐓𝐞𝐚𝐦 𝐚𝐧𝐝 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 All agents hold a bachelor's degree or higher and are hired for cultural and linguistic alignment with Western markets. Monthly attrition is 5%, supported by structured onboarding, continuous training, and clear career progression. Where industry expertise matters, we embed it directly into delivery: on our Ditto Music project, for example, 85% of agents are practicing musicians. 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐟𝐨𝐜𝐮𝐬 Simply Contact works across industries where support quality directly affects revenue, compliance, and brand trust: aviation and travel, fintech and banking, retail, healthcare, SaaS, and mobility. Clients include Wizz Air, Bolt, Metro, Ditto Music, and Yves Rocher. 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐚𝐧𝐝 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 The company consistently delivers 80%+ CSAT, over 90% QA scores, up to 70% cost reduction compared to in-house support, and 80%+ first-call resolution. Simply Contact holds PCI DSS, ISO 27001, ISO 27701 certifications and complies with GDPR and HIPAA.

Seller

Simply Contact

Discussions

Simply Contact Community

Languages Supported

Arabic, Czech, Danish, German, English, Finnish, French, Hebrew, Italian, Japanese, Georgian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Chinese (Simplified)

Services Offered

Customer Support, Technical Support, Inbound Support, Back-office Support, Contact Center

Locations Serviced

Belgium, Bulgaria, Croatia, Czech Republic, + 15 more

Overview by

Ellina Bronnikova

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Darina L.

Senior Brand Manager

Small-Business (50 or fewer emp.)

9/12/2024

"True experts in CX"

5/5

What do you like best about Simply Contact?

What I like best is their ability to quickly resolve emerging difficulties and a well-prepared team. Review collected by and hosted on G2.com.

What do you dislike about Simply Contact?

Our company were pleased with their work. Review collected by and hosted on G2.com.

Recommendations to others considering Simply Contact:

I recommend considering their augmented customer support capabilities (AI-based automations) Review collected by and hosted on G2.com.

What problems is Simply Contact solving and how is that benefiting you?

As our platform grows, we receive many customer inquiries daily. We wanted to reduce response times and focus on the company's goals. This is where Simply Contact played an integral part. They took care of the calls and emails, as well as providing technical support and being there for users during the onboarding phase. Review collected by and hosted on G2.com.

Dmytro C.

CMO & Co-Founder

Small-Business (50 or fewer emp.)

8/28/2024

"Reliable customer support service"

5/5

What do you like best about Simply Contact?

What we liked most about working with Simply Contact was the fast and efficient response to our requests, the professionalism of the team, who know their job well. Review collected by and hosted on G2.com.

What do you dislike about Simply Contact?

I can't say anything. All is going good now. Review collected by and hosted on G2.com.

Recommendations to others considering Simply Contact:

If you want to increase your customer satisfaction and are looking for professionals in their field, I recommend Simply Contact. Review collected by and hosted on G2.com.

What problems is Simply Contact solving and how is that benefiting you?

Simply Contact provide 24/7 multi-channel assistance for our sales forecasting platform. Their work included communicating with customers via phone calls, emails and contact forms on our website. Additionally, they provided customer support during our platform onboarding phase. Review collected by and hosted on G2.com.

Olga K.

Marketer

Small-Business (50 or fewer emp.)

3/26/2024

"Outstanding customer support"

5/5

What do you like best about Simply Contact?

We like the team of professionals who respond to our requests efficiently, deliver work on time, and offer many different services to improve communication with clients. Review collected by and hosted on G2.com.

What do you dislike about Simply Contact?

The service met our expectations, no dislikes that I could think of. Review collected by and hosted on G2.com.

Recommendations to others considering Simply Contact:

We recommend Simply Contact to anyone looking for a reliable customer support provider. Review collected by and hosted on G2.com.

What problems is Simply Contact solving and how is that benefiting you?

Simply Contact provided our customers with ongoing support, helping them navigate our platform's features and quickly addressing any technical or integration issues. Their efforts ensured our platform ran smoothly without interruptions due to technical problems. Review collected by and hosted on G2.com.

Daryna L.

Head of Marketing

Small-Business (50 or fewer emp.)

2/22/2024

"Trusted back-office support partner"

5/5

What do you like best about Simply Contact?

What really makes Simply Contact stand out is how easily they fit their services into what we do. They've been great at making our customer service better and our work more efficient. This has been a big win for us. Review collected by and hosted on G2.com.

What do you dislike about Simply Contact?

We didn't have any problems working with them. Review collected by and hosted on G2.com.

Recommendations to others considering Simply Contact:

Simply Contact is an excellent choice for any company looking to enhance customer loyalty, improve service quality, and streamline operations. Review collected by and hosted on G2.com.

What problems is Simply Contact solving and how is that benefiting you?

Simply Contact has been instrumental in addressing our challenges with customer service and operational efficiency. By offering complete back-office support, they've helped us manage administrative tasks, maintain our databases, and analyze customer interaction data. This has given us valuable insights into our users' behavior and preferences, enabling us to tailor our AI sales assistant more effectively to meet their needs. Review collected by and hosted on G2.com.

Alexey S.

CEO

Small-Business (50 or fewer emp.)

4/5/2024

"Trustworthy inbound support service"

5/5

What do you like best about Simply Contact?

What we most liked about Simply Contact is that they have broad support coverage. Besides, their team has great response and problem-solving skills. Review collected by and hosted on G2.com.

What do you dislike about Simply Contact?

Nothing to dislike. No reason to complain. Review collected by and hosted on G2.com.

Recommendations to others considering Simply Contact:

We highly recommend Simply Contact for top customer service and speedy response. Review collected by and hosted on G2.com.

What problems is Simply Contact solving and how is that benefiting you?

Simply Contact managed our inbound customer support, taking 24/7 omnichannel assistance care to both our students and educators. This included answering questions on emails, telephone calls, and contact forms on our website, including all our social media, like Facebook, Twitter, and Instagram. Review collected by and hosted on G2.com.

Julianna D.

Product Marketing Manager

Small-Business (50 or fewer emp.)

1/31/2024

"Exceptional 24/7 Customer Support"

5/5

What do you like best about Simply Contact?

Our project manager Anna makes our cooperation very transparent. She is always ready to help and is always there when we need her. Communication and reporting is top-notch. Review collected by and hosted on G2.com.

What do you dislike about Simply Contact?

They meet all our needs and didn't have any issues. Review collected by and hosted on G2.com.

Recommendations to others considering Simply Contact:

If your business needs to step up its customer service, especially if you serve people from different countries, choose Simply Contact. They're awesome at handling support in lots of languages and through different channels. Review collected by and hosted on G2.com.

What problems is Simply Contact solving and how is that benefiting you?

Simply Contact has been a key player in enhancing our customer support, offering assistance 24/7. They communicate with our customers in multiple languages via live chat, phone, and social media. This is crucial for us, as we serve a global customer base. Review collected by and hosted on G2.com.

Valeriia D.

Business Development Manager

Mid-Market (51-1000 emp.)

1/25/2024

"Quick Launch, Great Service"

5/5

What do you like best about Simply Contact?

We're impressed with how fast they got our project going. Their team was ready in no time, and they handle customer questions through emails, social media, and calls really well. Review collected by and hosted on G2.com.

What do you dislike about Simply Contact?

We have no complaints. Everything's been great with them. Review collected by and hosted on G2.com.

Recommendations to others considering Simply Contact:

If you need to improve customer service fast, go with Simply Contact. They're quick to start and really boost customer happiness. Review collected by and hosted on G2.com.

What problems is Simply Contact solving and how is that benefiting you?

Simply Contact solved our urgent need for Spanish support, alongside our existing English service. They quickly organized a bilingual team, which was crucial for us. This fast action has allowed us to effectively support more customers in their preferred languages, greatly improving our customer service. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/28/2023

"Transformative Customer Service Experience"

5/5

What do you like best about Simply Contact?

We're really impressed with how Simply Contact customizes their customer support service to fit our unique needs. They didn't just give us a generic solution. They really listened to what we required and tailored their services to meet those specific challenges. Review collected by and hosted on G2.com.

What do you dislike about Simply Contact?

Our experience with Simply Contact has been very positive. We haven't had any major issues working with them. Review collected by and hosted on G2.com.

Recommendations to others considering Simply Contact:

If you're looking to improve your customer service, Simply Contact is a great choice. We advise being open with them about your business specifics and goals, they are very understandable and open-minded. Review collected by and hosted on G2.com.

What problems is Simply Contact solving and how is that benefiting you?

Simply Contact has greatly improved our customer service. They set up support through email, phone, and live chat. They also handled back office tasks like data entry and order processing. Thanks to them, we're responding to our customers faster than ever, and we've seen a positive change in how happy our customers are. Review collected by and hosted on G2.com.

Ranjan D.

senior software engineer(network engineeering)

Mid-Market (51-1000 emp.)

12/7/2023

"nice outsourcing company for small clients"

4/5

What do you like best about Simply Contact?

it has one of the market best professionals

u can trust the corp since the organization is honest and deliveribles are always in time

transparent and reliable Review collected by and hosted on G2.com.

What do you dislike about Simply Contact?

currently not found much, but i belive with time they will meet above expectations Review collected by and hosted on G2.com.

Recommendations to others considering Simply Contact:

its a great outsourcing company

great professionals

proper transparency and output focussed

reliable and trustworthy

founded in Ukraine Review collected by and hosted on G2.com.

What problems is Simply Contact solving and how is that benefiting you?

providing efficient solutions to complex business problems

which a company will otherwise would have to hire skilled professional and retention of employee

which in long run will be more expense that the product cost Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

10/18/2023

"Contact Center Outsourcing Provider"

5/5

What do you like best about Simply Contact?

Simply Contact has been flexible and efficient in working with us. They quickly learned about our products and services and even fit into our company's way of doing things. They provide excellent live chat and call services, and their team is great at handling questions. This makes our customers feel important and happy. Review collected by and hosted on G2.com.

What do you dislike about Simply Contact?

Our experience with Simply Contact has been very good. They always meet or even exceed our expectations, and we've had no complaints. Review collected by and hosted on G2.com.

Recommendations to others considering Simply Contact:

If you want to improve your customer service, we recommend the Simply Contact team, especially their project manager Alina. They offer customized solutions and are very professional. Review collected by and hosted on G2.com.

What problems is Simply Contact solving and how is that benefiting you?

Simply Contact improved our customer service. We had problems with establishing multilingual support, ensuring fast responses of our contact center, and giving tailored support to all our customers. Simply Contact provided customer support in English, Spanish, German, and French, which greatly improved our service worldwide. Our customers are now happier and we reply to them faster. Review collected by and hosted on G2.com.