[ Simplif... Reviews ](https://www.g2.com/products/simplify360/reviews) [ Simplif... Reviews ](https://www.g2.com/products/simplify360/reviews) # Simplify360 Features ##### ## Process (3) Mentions Scours various channels for brand mentions to proactively seek reparative communications. Tickets Creates and assigns support tickets, scheduling them in a timely manner. Macros Allows administrators to create templated responses to frequently asked questions. Show More ##### ## Channels (5) Email Ability to connect agents with customers through Live Chat. Social Connects employees with customers through a social media solution. Live Chat Ability to connect agents with customers through email. Phone Connects employees with customers through a calling solution. Text Ability to connect agents with customers through text message solution. Show More ##### ## Insight (4) Surveys Provides opportunity for customers to give feedback through a survey. Reporting Enables administrators to create customized reports reflecting customer satisfaction. Visitor Activity Allows administrators to track visitor activity to understand the research that was done before turning to customer service. Help Desk Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. Show More ##### ## Monitoring & Listening (6) Social Measurement Measure campaigns, brands, and products for quantitative metrics such as conversation volume, when conversations are happening, and your brand's share of voice. Influencer Identification Identifies who is talking about your brand along with their influence over social communities. Brand Monitoring Monitors social media channels for brand mentions and reports on the quality and quantity of conversations about a brand or product. Keyword Tracking Provides features for monitoring multiple keywords, topics, or hashtags, with the ability to increase the number of terms being tracked. Trend Analysis Identifies and analyzes trends in topics, hashtags, or audiences to help brands anticipate changes in consumer attitudes. Competitor Analysis Allows users to monitor conversations about competitors and measure performance against them. Show More ##### ## Data Management & Analysis (4) Sentiment Analysis Determines whether mentions of your brand are positive, negative or neutral. Social Reporting Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into various formats. Alerts and Notifications Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise. Advanced Data Filtering Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group social listening data. Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Social Media Listening Tools (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Sprinklr Social](https://images.g2crowd.com/uploads/product/hd_favicon/0099b7cbf99315f40d2bf51fc145dd7c/sprinklr-social.svg "Sprinklr Social") Sprinklr Social 4.1/5(1,214) ](https://www.g2.com/products/sprinklr-social/reviews) [ ![Hootsuite](https://images.g2crowd.com/uploads/product/hd_favicon/d457048f2d5f9f5f322792032d073de6/hootsuite.svg "Hootsuite") Hootsuite 4.3/5(7,331) ](https://www.g2.com/products/hootsuite/reviews) [ ![Brandwatch Consumer Intelligence](https://images.g2crowd.com/uploads/product/hd_favicon/5117a24ef41c579d55a92924d8e09fed/brandwatch-consumer-intelligence.svg "Brandwatch Consumer Intelligence") Brandwatch Consumer Intelligence 4.4/5(728) ](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) [ View All Alternatives ](https://www.g2.com/products/simplify360/competitors/alternatives) Simplify360 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3c2d4efcb28a053bb5a337e1253894ee/locobuzz.png "Product Avatar Image") Locobuzz 4.3/5(130) [ Compare Now ](https://www.g2.com/compare/locobuzz-vs-simplify360) ##### Categories on G2 [ Social Customer Service ](https://www.g2.com/categories/social-customer-service)[ Social Media Listening Tools ](https://www.g2.com/categories/social-media-listening-tools) ##### Explore More [ Reliable ETL platforms ](https://www.g2.com/discussions/looking-for-reliable-etl-platforms-any-experience-with-these-options)[ Top platforms for content-driven digital marketing strategies ](https://www.g2.com/discussions/what-are-the-top-platforms-for-implementing-content-driven-digital-marketing-strategies)[ Which encryption software integrates transparently with enterprise productivity suites like Microsoft 365 and Google Workspace? ](https://www.g2.com/discussions/which-encryption-software-integrates-transparently-with-enterprise-productivity-suites-like-microsoft-365-and-google-workspace) [ Zero Trust Software ](https://www.g2.com/discussions/do-free-options-of-zero-trust-software-work-well)[ What compliance training platforms do training managers and instructional designers actually rely on for running consistent corporate compliance programs? ](https://www.g2.com/discussions/what-compliance-training-platforms-do-training-managers-and-instructional-designers-actually-rely-on-for-running-consistent-corporate-compliance-programs)[ Pros and Cons Details ](https://www.g2.com/products/simplify360/reviews?qs=pros-and-cons) Show More [ Reliable ETL platforms ](https://www.g2.com/discussions/looking-for-reliable-etl-platforms-any-experience-with-these-options)[ Top platforms for content-driven digital marketing strategies ](https://www.g2.com/discussions/what-are-the-top-platforms-for-implementing-content-driven-digital-marketing-strategies)[ Which encryption software integrates transparently with enterprise productivity suites like Microsoft 365 and Google Workspace? ](https://www.g2.com/discussions/which-encryption-software-integrates-transparently-with-enterprise-productivity-suites-like-microsoft-365-and-google-workspace) [ Zero Trust Software ](https://www.g2.com/discussions/do-free-options-of-zero-trust-software-work-well)[ What compliance training platforms do training managers and instructional designers actually rely on for running consistent corporate compliance programs? ](https://www.g2.com/discussions/what-compliance-training-platforms-do-training-managers-and-instructional-designers-actually-rely-on-for-running-consistent-corporate-compliance-programs)[ Pros and Cons Details ](https://www.g2.com/products/simplify360/reviews?qs=pros-and-cons)