shrey g.
SG
shrey g.
Product Marketer
Small-Business (50 or fewer emp.)
"Best festival ticketing app on the market"
5/5
What do you like best about SimpleTix?

I love the fact that my ticket buyers can purchase tickets for multiple event days/times in one transaction. The event page is beautiful and simple to understand! I also like the new attendee app that they just added, it allows ticket buyers to transfer a ticket to a friend. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

I haven’t run into anything that I do not like! Review collected by and hosted on G2.com.

Luke B.
LB
Luke B.
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"SimpleTix solved our ticketing problem"
5/5
What do you like best about SimpleTix?

Simplicity of use, seamless connection to web and social interface are a plus. Customers have enjoyed using the platform, and staff have appreciated the ease in which they can admit ticketholders and sell tickets on the spot. Customer service at SimpleTix is top notch. Lauren has been very generous with her time and expertise, helping us navigate the growing pains of pivoting our entire ticketing system with ease. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

At our site, we offer many evens that are offered on more than one day. A function to duplicate an entire day's ticket times would make things easier! Review collected by and hosted on G2.com.

Verified User in Recreational Facilities and Services
UR
Verified User in Recreational Facilities and Services
Small-Business (50 or fewer emp.)
"Excellent customer service, always improving the site"
5/5
What do you like best about SimpleTix?

Simple Tix has amazing customer service. Sean has been so helpful and provided consistent service with both our free event and paid event. He was quick to respond and worked hard to resolve any issues we had.

The site is also very user friendly for purchasers and on the back end for staff. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

The apps can be a little slow at times, but we have seen them improve during our time with them, so I would assume this would only get better. Review collected by and hosted on G2.com.

Butch R.
BR
Butch R.
Small-Business (50 or fewer emp.)
"Best ticket ecommerce platform!"
5/5
What do you like best about SimpleTix?

We at “Mama Mary’s Farm – Pumpkin Patch” needed a ecommerce platform to sell secure tickets online at our website, after interviewing and testing alternative platforms we chose “Simpletix”. They delivered the perfect solution thereby solving our needs ( mamamarysfarm.com ). Their tech support and product was above and beyond anything I have experienced in my career. My observations and experience are honest and very deserving for this company! Take advantage of their online video conference, that’s what sold me! Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

The fact that I did not find this site sooner... Review collected by and hosted on G2.com.

LV
Leigh V.
co-owner
Small-Business (50 or fewer emp.)
"Excellent Customer Service!"
5/5
What do you like best about SimpleTix?

The Simpletix platform in intuitive and easy to use, and when I did get stuck the customer service and technical support teams were prompt in their resolution. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

I jut wish I had known about Simpletix sooner! Review collected by and hosted on G2.com.

Verified User in Entertainment
AE
Verified User in Entertainment
Small-Business (50 or fewer emp.)
"SimpleTix has increased our business during COVID"
5/5
What do you like best about SimpleTix?

The system is awesome and offers a touch less way of doing business. The customer service from sales to technology have been above and beyond. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

Only slight issue with the square application Review collected by and hosted on G2.com.

Verified User in Farming
UF
Verified User in Farming
Small-Business (50 or fewer emp.)
"creating a ticketing event for the first time"
4.5/5
What do you like best about SimpleTix?

The outreach from Lauren and Sean was great. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

Like anything new, there is a learning curve. But the assistance has been very helpful Review collected by and hosted on G2.com.

Verified User in Entertainment
AE
Verified User in Entertainment
Small-Business (50 or fewer emp.)
"Some Good Things, but Actual Platform is Slow and full of bugs"
1/5
What do you like best about SimpleTix?

Fees are the lowest in the business. Very affordable. Customer service is usually fast response time. Fixes are usually quick, except when we complain about server speed, we get a defensive response. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

I can't count the number of times our box office has frozen because of their slow server. We have consistent customer complaints about Server Errors, timing out of sales, and slow speeds. We also experience it on our end. There are also seem to be quite a few bugs in their system, like the system not releasing back for sale any tickets in abandoned shopping carts (resulting in lost sales for us). The organization-side interface is clunky and confusing. We never feel like know exactly how to find something or change something. Things are organized in a way that is less than intuitive. Review collected by and hosted on G2.com.

Response from Aron Kansal of SimpleTix

This review is from over 5 years ago. It's important to note that the feedback provided is valuable to us, and we appreciate the opportunity to address these issues.

I'd like to highlight that the review you're referring to is from an older platform, and since then, we've made significant improvements. We've released a new platform that has been entirely rebuilt from the ground up. This new platform is a result of careful consideration and input from event organizers like yourself. Our goal was to address the challenges you mentioned and create a more efficient and user-friendly experience.

The improvements in the new platform aim to resolve issues related to server speed, customer complaints about errors and timeouts, as well as bugs in the system such as tickets not being released back for sale from abandoned shopping carts. We've worked to enhance the overall performance and optimize the system for a smoother operation, especially during peak times and show days.

Additionally, the new interface is designed to be intuitive and organized in a way that makes it easier for users to navigate, find information, and make necessary adjustments. We understand the importance of a seamless ticketing system for your box office operations and strive to provide a solution that meets your needs and exceeds your expectations.

We invite you to reconsider SimpleTix and explore the enhancements we've made in our new platform. We value your feedback and are committed to delivering a superior event management experience for event organizers.

Joseph M.
JM
Joseph M.
SVP Medical Affairs / Chief Medical Officer
Hospital & Health Care
Small-Business (50 or fewer emp.)
"Simple Tix Is just plain Awesome!"
5/5
What do you like best about SimpleTix?

Simple Tix is super easy to use for event ticketing. The customer service is outstanding. We were able to set up our events in a very short period of time and when we ran into a little snag with multi events the issue was resolved within less than one day.. and this was a Saturday into Sunday. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

Nothing about Simple Tix is should be cause for dislike. Review collected by and hosted on G2.com.

Verified User in Entertainment
EE
Verified User in Entertainment
Mid-Market (51-1000 emp.)
"Simple Tix - Totally Awesome!"
4/5
What do you like best about SimpleTix?

Simple Tix is just amazing! The cost for it will pay for itself and its easy to set up for paypal and we can pick colors for different ticketing events. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

I think its great and can't find any faults - Its been a great tool for us! Review collected by and hosted on G2.com.