# SimpleTexting Reviews **Vendor:** Sinch **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 641 ## About SimpleTexting SimpleTexting is an easy-to-use SMS marketing and business texting platform that helps organizations communicate faster and more effectively with their audiences. Trusted by thousands of businesses—from small teams and nonprofits to healthcare providers, schools, and Fortune 500 companies—SimpleTexting makes it simple to reach people where they’re most responsive: text messages. With SimpleTexting, teams can send mass text campaigns, manage two-way conversations, and engage contacts in real time—all from a clean, intuitive dashboard. Every plan includes access to powerful texting features like SMS and MMS messaging, scheduled campaigns, autoresponders, contact segmentation, AI-assisted replies, API access, and compliance-friendly tools designed for growing organizations. Whether you’re sending appointment reminders, event updates, marketing promotions, or internal alerts, SimpleTexting helps ensure messages are delivered quickly and clearly. The platform is built to scale, making it just as effective for small businesses as it is for large enterprises with complex messaging needs. In addition to its core platform, SimpleTexting offers free resources and tools to help users write better messages and improve campaign performance. Support is available seven days a week via phone, chat, and email, and SimpleTexting can be accessed on the web or through mobile apps for iOS and Android. Try SimpleTexting free and start connecting with your audience today. Key features and capabilities include: - Mass SMS and MMS messaging: Send broadcast messages to large contact lists or specific segments with support for text, images, links, and custom fields. - Two-way business texting: Manage incoming responses and conversations through a shared inbox with features like templates, auto-replies, notes, and filters. - Audience management and opt-ins: Import contacts or capture new subscribers through keywords, web widgets, and signup tools while maintaining compliance with SMS consent requirements. - Automation and scheduling: Create scheduled texts, welcome series, behavior-based triggers, and other automated message workflows. - Number options and configuration: Text from new local or toll-free numbers, enable existing landlines for SMS, or provision short codes based on messaging volume and use case. - Analytics and tracking: Monitor message delivery, link click-throughs, list growth, and campaign performance to inform future outreach. - Mobile and web access: Use the platform through both desktop and mobile applications for on-the-go messaging and management ## SimpleTexting Pros & Cons **What users like:** - Users commend **excellent customer support** with quick response times, enhancing their overall experience with SimpleTexting. (3 reviews) - Users highlight the **excellent chat support** of SimpleTexting, enjoying quick responses and effective assistance. (2 reviews) - Users value the **easy CRM integration** with SimpleTexting, appreciating its seamless API and quick response times. (2 reviews) - Users find SimpleTexting's **ease of use** exceptional, with a user-friendly interface that facilitates quick communication. (2 reviews) - Users find the **support excellent** , noting quick responses and improved API functionality for seamless integration. (2 reviews) - Messaging (2 reviews) - Users value the **quick response time** of SimpleTexting, with support reliably responding within 5 minutes. (2 reviews) - API Integration (1 reviews) - Documentation (1 reviews) - Easy Communication (1 reviews) **What users dislike:** - Users experience **poor customer support** , with slow response times leading to unresolved issues and frustration. (2 reviews) - Users face **access issues** as password changes do not log out users across all devices, causing concerns with account sharing. (1 reviews) - Users report **unreliable alerts and slow customer service** , with significant delays in responses through the chat feature. (1 reviews) - Users experience **delay issues** during setup, which can extend the overall turnaround time despite faster service thereafter. (1 reviews) - Users experience **delays in setup** , which can take weeks despite promised faster turnaround times. (1 reviews) - Difficult Setup (1 reviews) - Expensive (1 reviews) - Users experience **messaging issues** , with invalid numbers and timing problems impacting critical communications and campaign efficiency. (1 reviews) - Missing Features (1 reviews) - Users experience **notification issues** with SimpleTexting, as alerts are unreliable and texts often arrive late. (1 reviews) ## SimpleTexting Reviews ### 1. User-Friendly with Credibility Boost for Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about SimpleTexting?** I find SimpleTexting very simple and user-friendly, and it works great since I've had no issues with it. Being able to connect our toll-free number has been a great service for us. It's fantastic that we can add our business toll-free number to our account, which our customers know us from, and be able to text them updates. Most of our customers know us from our vanity toll-free number, so being able to text them from that number adds to our credibility. The initial setup of SimpleTexting was very easy and simple. **What do you dislike about SimpleTexting?** nothing that stands out, maybe more affordable prices to text **What problems is SimpleTexting solving and how is that benefiting you?** I use SimpleTexting to text clients through our toll-free number, adding credibility as it's the number our customers know us from. ### 2. Effortless Communication with Invaluable Link Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** B.J. E. | Digital Media Director, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about SimpleTexting?** I like SimpleTexting for its ease of use and the link tracking and reporting feature. The ease of use lets me quickly put together a campaign, and the text tracking features help me understand how effective the text messages are in terms of user clicks on links. The initial setup was tremendously easy. **What do you dislike about SimpleTexting?** Nothing comes to mind. **What problems is SimpleTexting solving and how is that benefiting you?** I use SimpleTexting for text marketing to reach patients quickly. It's easy to use, letting me create campaigns fast. Link tracking and reporting show me how effective the messages are with user clicks. ### 3. Super Easy to Use: Intuitive Platform, Great Integrations, and Good Cost **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle G. | Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about SimpleTexting?** It's super easy to use. The platform is intuitive, there are good integrations (at no extra cost), and the cost is good. **What do you dislike about SimpleTexting?** The extra messaging pricing could be a bit lower. **What problems is SimpleTexting solving and how is that benefiting you?** It allows us to quickly send out messaging throughout our company. ### 4. Simple Texting: Efficient and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Rolando F. | IT Support Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about SimpleTexting?** It was very easy to set up and the ease of use make it a great tool. My coworkers use it everyday and are easily able to navigate the platform and send messages almost instantly. Also the times I have reached out to customer support I have only been able to contact them via the chat option on their website, however I've always had a quick response. **What do you dislike about SimpleTexting?** Changing a password does not log a user out. Some teams within our company share accounts across multiple platforms, so far this is the only platform we have encountered where a password change does not log a user out across all signed in devices. **What problems is SimpleTexting solving and how is that benefiting you?** It helps us set up appointments. We send our customers links via text messages so they can schedule online. It also helps us remind customers when they have appointments. ### 5. Reliable and easy to use, but with some quirks **Rating:** 3.5/5.0 stars **Reviewed by:** Mike M. | Lead Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about SimpleTexting?** The support is excellent. Every time I use the live chat, I get a response within 5 minutes. We primarily use SimpleTexting through their API which we call from our CRM. API response time has improved significantly over the last year or two. The API is well documented and the option to create and manage webhooks through their dashboard is very convenient. **What do you dislike about SimpleTexting?** The cost seems to be a bit higher than the competition, particularly for MMS. My biggest issue is that numbers seem to get marked as "Invalid" for no apparent reason. I understand that they need to comply with laws and stop requests, but we have had our own executive staff numbers randomly get marked as invalid. This causes them to miss critical communications and alerts. I have asked support about it a few times but I was never able to get a reasonable explanation. **What problems is SimpleTexting solving and how is that benefiting you?** Communications, both internal and customer facing. ### 6. Simple Texting: A Perfect Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rolando F. | IT Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about SimpleTexting?** One of the things I like best about Simple Texting is the different plans available for SMS messaging. Our old SMS messaging provider decided to increase their rates, and unfortunately it turned out to be dealbreaker. We found Simple Texting and so far it has been the perfect solution for our needs. In our field of business demand fluctuates seasonally, for us its important to set up a monthly plan that will cover the average outgoing SMS amount. When we go over our plan, SimpleTexting charges a reasonable amount for extra SMS messages that are sent. Other key aspects of what I like is that set up and teaching my coworkers how to use SimpleTexting was easy. Our transition from one SMS messaging provider to another couldn't have gone any smoother. Simple texting also has many features that are very useful, like setting up templates, sending/receiving media, and shortening links. Customer support is easy to reach which also is a notable contrast from our old provider. Another key aspect that deserves mentioning is that we have not experienced any downtime thus far. We send a considerable amount of SMS messages everyday, and its great to work without any interruptions. **What do you dislike about SimpleTexting?** The only issue I've ran into is when we let go of a person, and I was changing passwords to the accounts that person uses I found out that changing loggin credentials does not log the person out of the account. So you would have to deactivate the account to fully prevent them from having access to it. We work from home, and some users are required to have their own PC to work from, it would be great if by changing passwords it could log people out of the account. **What problems is SimpleTexting solving and how is that benefiting you?** Its helping us lower the amount of incoming calls to our call center because we are able to send an SMS message with a link so customers can book their appointments online. ### 7. SimpleTexting is exactly what it promises: SIMPLE **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline K. | Director of Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about SimpleTexting?** The verification process and account setup was a breeze, with great support from the SimpleTexting team. Sales and troubleshooting is always quick and responsive. Delivery of messages is excellent, in over a million messages sent thus far, we've had a single campaign fail to deliver as expected. Pricing is excellent, competitive with going direct with some of the major competitors. 9.5 of 10 **What do you dislike about SimpleTexting?** I wish there were more straightforward integrations for reporting instead of having to download CSV files. They do have an API endpoint available, but that means getting our developer involved and honestly, that violates my primary reason for using a tool like this, I need it to be transparently simple for a savvy but non-developer user. **What problems is SimpleTexting solving and how is that benefiting you?** Sending mass SMS messages to a variety of opt-in audiences. This makes our clients very happy. ### 8. glitchy app, horrible customer service. Do not recommend **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2025 **What do you like best about SimpleTexting?** When it works, it works well, which is about 50% of the time. **What do you dislike about SimpleTexting?** The alerts are unreliable. Push notifiations work from time to time, Customer service is SLOW, about 10 minutes between responses when using the "chat" feature **What problems is SimpleTexting solving and how is that benefiting you?** right now, it's creating more problems than it's solving ### 9. Great app for simple SMS Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Phil L. | Co-fondateur, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about SimpleTexting?** The setup to start sending SMS is really helpful and easy to follow. In less than 5 minutes I'm ready to start my first SMS marketing campaign, which is what I needed. **What do you dislike about SimpleTexting?** You have to upgrade your plan to use another toll free number than the one they give to you. I mean it's alright, but I would have liked to see the different area code options before I pay for the month. **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting is helping me make easy SMS marketing campaigns with a clean UI and fast service. I only pay for SMS and I can separate this from email marketing, which usually comes in a bundle with other SaaS ### 10. Easy to use interface **Rating:** 4.0/5.0 stars **Reviewed by:** Rizwana B. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about SimpleTexting?** It was easy to contact the sales and support team, and their user interface was user-friendly. **What do you dislike about SimpleTexting?** We were given a faster turnaround time, but getting set up took a couple of weeks. **What problems is SimpleTexting solving and how is that benefiting you?** Sending bulk/group SMS with a few clicks ### 11. Superb Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about SimpleTexting?** User Friendly. All the staff is able to use the program, with little or no training. Which saves time for all. Reaches our Realtors in a timely matter. Very much like they can respond back with questions or acknowledgement. **What do you dislike about SimpleTexting?** Having to sign in all the time. It would be nice if there was an app. **What problems is SimpleTexting solving and how is that benefiting you?** Communicating with our Realtors in a timely matter. Time is money to Realtors, so they need to access their leads as soon as possible. ### 12. Very easy to use and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2024 **What do you like best about SimpleTexting?** Love the features and the layout to get done whatever I need **What do you dislike about SimpleTexting?** I wish all the texts went out right on time instead of batches spread out through the night and arriving later that the scheduled time. **What problems is SimpleTexting solving and how is that benefiting you?** Getting information to our church in a fast efficient method ### 13. Super straight forward and customer support always on stand by **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan G. | Founder, Systems Saved Me, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about SimpleTexting?** I love that it's straight forward to onboard and get started. Also, there isn't much downtime for customer support and business registration. **What do you dislike about SimpleTexting?** It was confusing why I couldn't import my contacts, but it was because my business wasn't registered yet. But honestly, it was a great overall onboarding. **What problems is SimpleTexting solving and how is that benefiting you?** I run a meet-up group so when we invite people, we text them to notify them versus email. It has created a quicker sign-up time which is awesome! ### 14. Quick and easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about SimpleTexting?** SimpleTexting gives us the ability to communicate with our clients quickly and easily, one-on-one or in mass text form. We have real time texting with them from a computer or smart phone. We can see what other users have sent. Texts are categorized by which user interacted with that client last. Simpletexting is used all day, every day by our office staff. Simpletexting was quick and easy to set up. They worked with our phone provider to get the necessary certifications to use our existing landline as a text line through them as well. **What do you dislike about SimpleTexting?** There have been some times when there was a delay in receiving texts which can be an issue as our clients are using it to notify us of arrival or cancellation. **What problems is SimpleTexting solving and how is that benefiting you?** When Covid hit, we did not want all of our clients waiting in the same small room. We implemented SimpeTexting so that our clients could remain in the car until time to come in for their appointments. Since then, we've expanded our use of to send out mass cancellation or notification texts, reach out to hard to reach clients, and even send our selves reminders in our off time to be seen when we get back to the office. We're able to reach out to people without providing personal contact information which has been a huge bonus. ### 15. Easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about SimpleTexting?** SimpleTexting makes mass texts so simple and easy. Honestly no tutorial neeeded, everything is so clear and easy to figure out. **What do you dislike about SimpleTexting?** The format seems a bit outdated, so maybe just some updates or spruce it up to look prettier / more professional **What problems is SimpleTexting solving and how is that benefiting you?** We can text all of our customers at once about important updates. We can also send information to employees easily ### 16. Great texting service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about SimpleTexting?** We have been using SimpleTexting for several years. It makes it easy to connect to all of our customers. The features are great, you can set up autoresponders, data collection and more. Highly recommend. **What do you dislike about SimpleTexting?** Would rather have a short code than a standard telephone number. **What problems is SimpleTexting solving and how is that benefiting you?** Connecting with customers. ### 17. Great small business texting service for teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about SimpleTexting?** The format for their campaigns and the ease of manually inputing contacts. **What do you dislike about SimpleTexting?** There app is a little difficult to work with at times. Glitchy **What problems is SimpleTexting solving and how is that benefiting you?** It categorizes my contacts and helps me send specific notifications per contact list instead of sending notifications to everyone. ### 18. Easy setup. Responsive CS team. Too dependent on CS to actually execute the campaigns. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about SimpleTexting?** User friendly. Quick setup. Good support. **What do you dislike about SimpleTexting?** Too dependent on customer service representatives to actually get my campaigns sent out. It took several campaigns landing in "monitored" before my account was green-lit to send out messages more freely. **What problems is SimpleTexting solving and how is that benefiting you?** Reaching a large audience in a simple manner via SMS. ### 19. Great, Easy to Use Mass Text Service **Rating:** 5.0/5.0 stars **Reviewed by:** Suzane F. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about SimpleTexting?** I've used Simple Texting for over 3 years, and it's so user friendly and simple (hence the name, HAHA). I use it 3 times/year for client events/reminders to our real estate client database, and it's very functional to schedule new campaigns, duplicate/edit from past campaigns, and the customer support is very responsive and helpful. **What do you dislike about SimpleTexting?** I do wish it was a little easier to manage for when I only use it 3 times/year; they do have some options for this, and I wish it were a bit more clear. My team doesn't use it as frequently as other users or big corporations that text weekly/daily, but it's still the best option I've found for mass text services. Love it overall, and really no issues. **What problems is SimpleTexting solving and how is that benefiting you?** It helps us send thousands of texts at one time, and makes it so easy to respond/see engagments, and create new campaigns. Very user friendly. ### 20. Extremely Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Christine L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about SimpleTexting?** I tend to like it when companies make it as simple as possible for their customers to use their platform; being user-friendly is extremely important and crucial for me. **What do you dislike about SimpleTexting?** One challenge that I'm currently facing with a subscriber is her attempting to Opt in to our text messages and she's still not able to successfully complete. I've even selected the Re-subscribe option under her name and she still hasn't been able to receive the text. So perhaps it's a phone provider issue at this point? I've exhausted what can be done on our end. Many thanks! **What problems is SimpleTexting solving and how is that benefiting you?** Texting our congregants is major and keeping the communication consistent, I enjoy the options that Simple Text provides to its clients but wish I knew how to work the platform better with text message automation and conditions. ### 21. They had fantastic customer service, and their texts always delivered on time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about SimpleTexting?** Simple texting allowed us to send texts and they delivered on time **What do you dislike about SimpleTexting?** the app was sometimes glitchy and did not always update when a new text came through **What problems is SimpleTexting solving and how is that benefiting you?** it allowed us to reach out to guests during our events ### 22. Best Text/SMS Marketing Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about SimpleTexting?** I like that the features are above average, there are pricing tiers & it's fairly affordable, and that there isn't much limitation to character count & content formatting. **What do you dislike about SimpleTexting?** The only thing I'd say I "dislike" is that because it's not our only means of communication with our audience, we have to set up automations or manually enter a contact's info. The text to join is helpful, however we don't rely on that since we'd rather use one sign up form where they can check off which options theyd like to "opt-in" to. **What problems is SimpleTexting solving and how is that benefiting you?** Being able to communicate with our audience via text AND receive messages. I also love that there are ways to mark conversations so that you know what "status" they are in! ### 23. Excellent Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Rick G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about SimpleTexting?** It is so easy to use! I also like the campaigns feature and, the ease of importing contacts. I am able to contact multiple people with ease and, it separates each conversation so, I can still keep track of who I am talking to! **What do you dislike about SimpleTexting?** Overall, my experience has been positive. I will say I regualrly run into issues where the app won't let me access new messages when an icon appears. It won't display or allow me to access the other messages. **What problems is SimpleTexting solving and how is that benefiting you?** I am able to easily communciate with multiple people at once. It is very easy to build contact lists which means I can keep track easily of who I have and havent spoken with. ### 24. Simple Texting Basic but Helpful App **Rating:** 4.0/5.0 stars **Reviewed by:** Nathaniel M. | Student Ministries Pastor, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about SimpleTexting?** This app is very easy to set up. Upon registering a custom phone number is created. The interface for receiving and responding to questions is easy to navigate and intuitive. **What do you dislike about SimpleTexting?** While you get a randomized number there is an extra cost to created a custom number or a shorter number for texting and responding. The basic plan gives you a standard number and you can keep that number. **What problems is SimpleTexting solving and how is that benefiting you?** We use Simple Texting for our live-streamed events. This has been a useful tool for receiving real-time interactions with our audience and responding to those questions in a Q & A forum. ### 25. Simple and Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew A. | Information Technology Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about SimpleTexting?** Its features are easy to understand and use, pricing is great, and overall user-friendliness is fantastic. Using keywords to allow users to join lists is so helpful! The mobile app is also nice to have. **What do you dislike about SimpleTexting?** Haven't found any yet, as it is exactly as advertised and works great for our company to send out notification sms messages to employees. **What problems is SimpleTexting solving and how is that benefiting you?** Our company uses SimpleTexting to send notifications to our employees about notices, updates, and other important company related messages. We are a smaller company, so do not fully utilize all that SimpleTexting has to offer, but it covers all the bases we need. ### 26. Simple straight forward service that does the job well! **Rating:** 4.5/5.0 stars **Reviewed by:** Derek M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about SimpleTexting?** It's got a simple interface and app that works well. **What do you dislike about SimpleTexting?** It's sometimes a little glitchy on the app and it didn't send the automated responses as fast as I was hoping sometimes, I think it's all smoothed out tho. **What problems is SimpleTexting solving and how is that benefiting you?** It's providing notifications for our banquets and events in a timely simple manner that people can remember, we used to do physical tickets and we no longer do for many of our events and it saves us mailing and time. ### 27. Great experience. Very helpful and works every time. **Rating:** 5.0/5.0 stars **Reviewed by:** Rodney M. | Resident services director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about SimpleTexting?** How easy it is to send messages to our clients **What do you dislike about SimpleTexting?** The mobile app often redirects to the web app. Other than that it works great. **What problems is SimpleTexting solving and how is that benefiting you?** Communicating with our clients has never been easier. One clear message to 500+ people with the push of a button. ### 28. Simple to use platform. Customer service is great. **Rating:** 5.0/5.0 stars **Reviewed by:** Steve G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about SimpleTexting?** As a podcast host, SimpleTexting is super simple to use and provides all the features I need to get the Experience Milwaukee audience more enagaged in the show and city. **What do you dislike about SimpleTexting?** It would be nice to be able to scale back a monthly plan and not lose any credits. Also, would like to see text open rates. **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting allows me to stay engaged with my audience and keep them informed and immersed in what's happening in the city. ### 29. Eri was AMAZING!! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about SimpleTexting?** I just had the best customer service experience with Eri! She was absolutely amazing and went above and beyond to help me out. She patiently walked me through every issue I had and even took the time to format our spreadsheet so it was super easy to upload. And get this - she even refunded credits for campaigns that bounced! Eri's dedication to making my life easier really impressed me. I can't thank her enough for all her hard work and effort. If you're looking for exceptional customer service, look no further than Eri! She is the true definition of "Customer Care" and SimpleTexting would be lost without her! **What do you dislike about SimpleTexting?** It can be confusing to someone who is just getting started. **What problems is SimpleTexting solving and how is that benefiting you?** Set up was a bit of an issue, but Eri blew those problems out of the water! ### 30. Great solution for patient communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Moe G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about SimpleTexting?** The ease of use and how it has helped us to improve patient communication. Patients really enjoy the 2 way functionality. **What do you dislike about SimpleTexting?** That there is no dedicated app for use on windows. You either have to log in via web or use a mobile phone (not allowed at front desk). **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting solved the problem of patients missing phone call reminders and subsquently missing their appointments. With SMS reminders missed appointments are no more. ### 31. Very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about SimpleTexting?** I know most employees don't check their emails regularly, but everyone has their phones on them. I like the fact I can schedule texts to send at a later date/time. This feature helps simplify my job when I need to get information out to our employees, but I want to send it out later, say during their lunch, so I know they will have a moment to read it. Simple Texting helps me keep everyone on the same page and up to date with possible sudden changes. **What do you dislike about SimpleTexting?** The only thing I have found that I am not a fan of is the text amount vs. the number of credits it takes to send them. It has to be a concise and straightforward message to qualify for just one credit. We have under 100 employees and still use hundreds if not thousands of credits a month but only send maybe 2-4 messages monthly. I have found that short and sweet is the key to using Simple Texting. **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting has helped bridge the drop in communication between managers and employees. I can see reports on who received the messages and who did not through the status excel sheets they create for each campaign sent. The reports also help me update employees' phone numbers if they forget to tell me they have changed them. ### 32. Simple Texting Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlyn L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about SimpleTexting?** The best feature about SimpleTexting is the readily available support team. I can email our representative at any time with questions or concerns and receive a solution within 24 hours...EVERY TIME! **What do you dislike about SimpleTexting?** I wish that I could manually assign current subscribers to other lists. As a church, we often have people who want to be a part of multiple lists for different ministry departments. They have to subscribe individually to each list, which I understand is likely a legal requirement for messengers. At times, we've had numbers be classified as "invalid" without the subscriber having done anything on their end. **What problems is SimpleTexting solving and how is that benefiting you?** Prior to my hiring at my current church, there was no consistent form of communication with congregants. ST allows us to communicate consistently about all events, services, meals, outreach, and community projects so that everyone is notified at the same time each week. It helps our congregation have a place where information is current. ### 33. Limited Features. Good for simple strategies only **Rating:** 2.5/5.0 stars **Reviewed by:** Alyssa P. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about SimpleTexting?** The platform was quick and easy to set up for our company. We were able to set up automated campaigns and broadcasts within a day and get results quickly. Support was easy to get in touch with to brainstorm ideas we had and help us find creative ways to use the platform on top of what we could see from the tutorials. **What do you dislike about SimpleTexting?** I wish I could set my automations into their own flows. I dont like that everything for all lists are in one area. I'd like to be able to see one flow at a time and see it in the order of the timeline of release. There are not a lot of segmentation functions that you are able to do with other softwares. To make lists based off of the user's actions that they've taken, you must really set up some interesting workarounds and they're subpar at best. Not a great tool for higher-level strategies. Easy to grow out of this software. **What problems is SimpleTexting solving and how is that benefiting you?** It's helping me drive more users into my time-sensitive lives on Facebook as well as get them to my core pieces of content and bookings faster than ever. ### 34. Such a great and convenient product for the price. **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine K. | Administrative Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about SimpleTexting?** Simple Texting allows us to keep an easy and efficient communication channel open with our team of 50 employees. We can send out important updates to them instantly and it doesnt get missed like an email would. **What do you dislike about SimpleTexting?** The only downside is the limit on characters per message that you can send but I don't think that is something that they can control. **What problems is SimpleTexting solving and how is that benefiting you?** Allows us to quickly get updates to our employees when we need to. It's a quick and easy way to get a message to 50 people at one time. ### 35. User-friendly & Highly effective **Rating:** 5.0/5.0 stars **Reviewed by:** Kim J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about SimpleTexting?** It's very easy to get started. Their user interface is intuitive, and I really enjoy their segmentation features so you're only sending text messages that appeal to specific groups in your list. It's also very easy to have your community opt-in via the number SimpleTexting provides and create embedded forms to encourage SMS subscriptions. **What do you dislike about SimpleTexting?** I wish it integrated directly with common CRM's as it's been a headache to keep our text list segmented alongside email list & CRM. The phone format requirements are super specific, which makes it hard to integrate text messaging & segmentation as part of the opt-in process in a funnel. We're having to do so manually which is hard when you have an email list of over 50,000. **What problems is SimpleTexting solving and how is that benefiting you?** We get to stay in touch with our customers & community in more meaningful ways. It helps us increase engagement on our live trainings and keep our customers in the loop of new features & content they're paying for. ### 36. Easy To Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra R. | CX Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2023 **What do you like best about SimpleTexting?** We looked at many Texting platforms when first looking into text engagement and SimpleTexting beat the rest! SimpleTexting is easy to use and implement, even for those that are new to the marketing world. **What do you dislike about SimpleTexting?** The only downsides are some integrations and messaging tools do not apply to us since we are a non-profit, but there are always creative solutions that the ST team helps us find! **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting is solving the communication gap we see with many food assistance models. We engage those that are requesting food assistance from beginning to end. The moment they apply, are funded for their box of heart healthy items, to the second that box is delivered to their home to measure outcomes. This tool has been amazing! ### 37. Love simple text **Rating:** 5.0/5.0 stars **Reviewed by:** Jessi G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about SimpleTexting?** I use this for my business to notify customers about upcoming installs and general communication. **What do you dislike about SimpleTexting?** NOTHING, I find this service to be incredibly easy and so important to our business. **What problems is SimpleTexting solving and how is that benefiting you?** Its reducing the phone time with customers and everything in writing. ### 38. Extremely thorough and helpful staff **Rating:** 5.0/5.0 stars **Reviewed by:** Katie F. | Program Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about SimpleTexting?** The customer service at ST is top notch! My Customer Success Manager, Harrison, was proactive in learning about my needs and bringing fresh ideas to managing and growing my account, even after I'd been a customer for a few years! I always get a quick response if I ever reach out to the staff with a question and they are pleasant to speak with and passionate about their product and customer service! **What do you dislike about SimpleTexting?** There really aren't any that I know of. In comparison with other companies offering SMS software that I have used or researched, I've enjoyed working with ST the most! **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting is helping me communicate with thousands of adults in a high-need state about health and wellness tips and information. ### 39. Efficient and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip E. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about SimpleTexting?** We like the better response rate we get from texting. We used to have to call and leave message after message with minimal calls back. Now with Simple Texting we get an almost immediate response from clients most of the time. **What do you dislike about SimpleTexting?** We have had no problems and the program has done everything as promised. **What problems is SimpleTexting solving and how is that benefiting you?** As I said the response rate is phenomenal compared to calling and leaving messages ### 40. This kind of customer service cannot be beat! **Rating:** 5.0/5.0 stars **Reviewed by:** Sean H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about SimpleTexting?** Reiel was very quick to respond, and though I wasn't the most patient through the process of onboarding from a previous service in a hurry due to the Black Friday / Cyber Monday Sale, my needs were met at light speed! I was up and running within about an hour. The transition was simple & fast, the application process for increasing sending limit was simple & fast, they saved my bum for my BFCM marketing campaign. My previous SMS marketing solution was slow to respond to new regulations and still hasn't verified our company despite years of loyalty. **What do you dislike about SimpleTexting?** I'm fairly certain Reiel doesn't sleep. I'm concerned. He responds and fixes issues so fast, I'm afraid it's at a detriment to his health. He should have a beer on me and take an extra vacation day ASAP. **What problems is SimpleTexting solving and how is that benefiting you?** My previous service (Textedly) was slow to respond to new regulations, slow to mitigate, and slow to help their loyal customer. They left me out in the cold without a blanket or shelter. SimpleTexting gave me a warm cozy room, a feather-down blanket, and some hot soup (figuratively). ### 41. Their business name is perfect for what they do! **Rating:** 5.0/5.0 stars **Reviewed by:** Joy P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about SimpleTexting?** Simple Texting is truly "simple" to use and gives the results that our business needs to deliver on. One of the best parts I have come to know and love is the ability to see link-click analytics! Game changer! **What do you dislike about SimpleTexting?** I would love it if when you downgrade to another plan, you were able to keep the credits that you had in store. If you have already paid for those credits, those should stay yours no matter what. **What problems is SimpleTexting solving and how is that benefiting you?** Being able to send out mass texts to large groups of contacts for our clients. The best part is being able to see the analytics on link clicks... and not just one link but multiple. ### 42. Works great for us, really simple and helps us reach a lot of people. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about SimpleTexting?** It is very simple and easy to use. Everything is really easy to understand and we can get our team all on the same page so that we are all able to use it. Really helpful. **What do you dislike about SimpleTexting?** The pay-per-user is a bit of a hassle. Maybe it would be better as a subscription service or package? Hard to tell if that would be more expensive for us or not. **What problems is SimpleTexting solving and how is that benefiting you?** We can reach a large audience with our stories and encouragement. We are a non-profit and can get our life-changing stories to our stakeholders and donors. It is great! ### 43. Love the ease and notifications! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly A. | Human Resources Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about SimpleTexting?** It's so easy. We have other programs and still chose to use this service. It is so easy and notifies you via email when someone has responded. We use it for recruiting at our company. We get a better response rate than emails and phone calls. **What do you dislike about SimpleTexting?** The only thing, I would say is that you cant customize the area code. We do have some question the validity of the text because it does not come from our local area code. **What problems is SimpleTexting solving and how is that benefiting you?** This service allows us to use templates for our reach outs and schedule text reminders for appointments set. And the pricing is great for us! ### 44. Great Simple System **Rating:** 5.0/5.0 stars **Reviewed by:** Tre W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about SimpleTexting?** I love that simple text is a use to use system. It connects with API, which makes my life more simple to use their system mix with all my systems with automation. **What do you dislike about SimpleTexting?** The one thing i dislike is the contact limit. I have alot of SMS opt in but have found i had to update my contacts when it hit capacity **What problems is SimpleTexting solving and how is that benefiting you?** I have bad email deliverability, SMS help contact the client and let them know they have an email from us and it may be in junk and it also gave us a platform to chat with clients in real time ### 45. Accessible quick texting service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about SimpleTexting?** Pretty simple and straight forward system. We use the web/dashboard quite a bit, along with mobile app to send daily pictures. **What do you dislike about SimpleTexting?** A couple things are a bit clunky we have to work around but overall not bad. **What problems is SimpleTexting solving and how is that benefiting you?** We're using it for basic communication with our field crew and it meets those needs just fine. ### 46. The best non-ecommerce SMS marketing tool I’ve used **Rating:** 5.0/5.0 stars **Reviewed by:** Nazareth S. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2022 **What do you like best about SimpleTexting?** So far, SimpleTexting has had the best customer service experience from any product we use. Their platform has given us nearly no issues, and works as expected. **What do you dislike about SimpleTexting?** There are no ways to filter inboxes based on undelivered messages (due to carrier errors, for example), which when we're sending large quantities of messages would simplify our processes. **What problems is SimpleTexting solving and how is that benefiting you?** Our mass messaging and our one-to-one communication with clients have been completely resolved. We are also able to seamlessly add and assign members of our team conversations and leave notes for each other. ### 47. Simple Texting is the perfect partner and technology tool for me as a Business Owner. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2022 **What do you like best about SimpleTexting?** I like the immediate feedback that I see from my customers once I send out any type of campaign. Once I set up a campaign, I usually hit my sales target within a few days if not immediately that day. **What do you dislike about SimpleTexting?** I dislike the limits on sending MMS campaigns. I realize that I can pay more with a short code to overcome this limit, however that means I would have to change my 800 number which my customers already have in their address book on their cell phones. **What problems is SimpleTexting solving and how is that benefiting you?** Simple Texting helps me communicate effectively and quickly with customers, aides me in selling products directly to my customer base. My business performance has gone up significantly over the last 3 years that I have used Simple Texting. As far as I know, my competition does not use any type of SMS marketing. ### 48. Works great for our small business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Rachael G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about SimpleTexting?** It's very easy to use and was simple to teach my client how to use when interacting with potential clients. **What do you dislike about SimpleTexting?** There was a recent increase in cost which is disappointing. **What problems is SimpleTexting solving and how is that benefiting you?** When a potential client contacts us, we use SimpleTexting to send them an automatic sms to let them know that we received their inquiry. It's an additional touchpoint. So, if an email gets lost on either end, we do have sms for communication and follow-up. ### 49. Great Texting Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sheryl K. | Personnel/CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about SimpleTexting?** Easy to use and gets info to our customer base fast. The customer service is great too! **What do you dislike about SimpleTexting?** Nothing. Any issues I have ever had were resolved quickly by my customer service team! **What problems is SimpleTexting solving and how is that benefiting you?** Getting to our customers fast! ### 50. Simple but effective **Rating:** 4.0/5.0 stars **Reviewed by:** Roma G. | Product Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about SimpleTexting?** It's helpful to be able to communicate with our clients in an easy and more accessible way. We were able to use our own number as well, which is a bonus. It's pretty simple to understand and has a lot of other apps it can connect to. **What do you dislike about SimpleTexting?** I wish it would connect with Google more. I also wish it had better automated response features. **What problems is SimpleTexting solving and how is that benefiting you?** Texting with clients without using a personal line or buying company phones has never been easier due to SimpleTexting. ## SimpleTexting Discussions - [Skins - Light / Dark / Background](https://www.g2.com/discussions/33381-skins-light-dark-background) - 1 comment, 2 upvotes - [What is SMS?](https://www.g2.com/discussions/what-is-sms) - 1 comment, 2 upvotes - [How do I automate](https://www.g2.com/discussions/how-do-i-automate) - 1 comment, 1 upvote - [We would like a simple to use "secure portal site".](https://www.g2.com/discussions/we-would-like-a-simple-to-use-secure-portal-site) - 1 comment, 1 upvote - [Is there a way to group different messages under the same campaign?](https://www.g2.com/discussions/is-there-a-way-to-group-different-messages-under-the-same-campaign) - 1 comment, 1 upvote - [View SimpleTexting pricing details and edition comparison](https://www.g2.com/products/simpletexting/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A30%3A51+-0500&secure%5Bsession_id%5D=f02ffa2b-6598-4076-aead-41ec4e1412c1&secure%5Btoken%5D=afdbd06951bd32c9d986ad9f52747784d43b787ff9e631d7ec655cab151ddd3d&format=llm_user) ## SimpleTexting Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## SimpleTexting Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Messaging Channels** - SMS Messaging - Two way messaging **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Features** - Integrated App - SMS ## Top SimpleTexting Alternatives - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,319 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,431 reviews)