# SimpleTexting Reviews **Vendor:** Sinch **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 642 ## About SimpleTexting SimpleTexting is an easy-to-use SMS marketing and business texting platform that helps organizations communicate faster and more effectively with their audiences. Trusted by thousands of businesses—from small teams and nonprofits to healthcare providers, schools, and Fortune 500 companies—SimpleTexting makes it simple to reach people where they’re most responsive: text messages. With SimpleTexting, teams can send mass text campaigns, manage two-way conversations, and engage contacts in real time—all from a clean, intuitive dashboard. Every plan includes access to powerful texting features like SMS and MMS messaging, scheduled campaigns, autoresponders, contact segmentation, AI-assisted replies, API access, and compliance-friendly tools designed for growing organizations. Whether you’re sending appointment reminders, event updates, marketing promotions, or internal alerts, SimpleTexting helps ensure messages are delivered quickly and clearly. The platform is built to scale, making it just as effective for small businesses as it is for large enterprises with complex messaging needs. In addition to its core platform, SimpleTexting offers free resources and tools to help users write better messages and improve campaign performance. Support is available seven days a week via phone, chat, and email, and SimpleTexting can be accessed on the web or through mobile apps for iOS and Android. Try SimpleTexting free and start connecting with your audience today. Key features and capabilities include: - Mass SMS and MMS messaging: Send broadcast messages to large contact lists or specific segments with support for text, images, links, and custom fields. - Two-way business texting: Manage incoming responses and conversations through a shared inbox with features like templates, auto-replies, notes, and filters. - Audience management and opt-ins: Import contacts or capture new subscribers through keywords, web widgets, and signup tools while maintaining compliance with SMS consent requirements. - Automation and scheduling: Create scheduled texts, welcome series, behavior-based triggers, and other automated message workflows. - Number options and configuration: Text from new local or toll-free numbers, enable existing landlines for SMS, or provision short codes based on messaging volume and use case. - Analytics and tracking: Monitor message delivery, link click-throughs, list growth, and campaign performance to inform future outreach. - Mobile and web access: Use the platform through both desktop and mobile applications for on-the-go messaging and management ## SimpleTexting Pros & Cons **What users like:** - Users commend **excellent customer support** with quick response times, enhancing their overall experience with SimpleTexting. (3 reviews) - Users highlight the **excellent chat support** of SimpleTexting, enjoying quick responses and effective assistance. (2 reviews) - Users value the **easy CRM integration** with SimpleTexting, appreciating its seamless API and quick response times. (2 reviews) - Users find SimpleTexting's **ease of use** exceptional, with a user-friendly interface that facilitates quick communication. (2 reviews) - Users find the **support excellent** , noting quick responses and improved API functionality for seamless integration. (2 reviews) - Messaging (2 reviews) - Users value the **quick response time** of SimpleTexting, with support reliably responding within 5 minutes. (2 reviews) - API Integration (1 reviews) - Documentation (1 reviews) - Easy Communication (1 reviews) **What users dislike:** - Users experience **poor customer support** , with slow response times leading to unresolved issues and frustration. (2 reviews) - Users face **access issues** as password changes do not log out users across all devices, causing concerns with account sharing. (1 reviews) - Users report **unreliable alerts and slow customer service** , with significant delays in responses through the chat feature. (1 reviews) - Users experience **delay issues** during setup, which can extend the overall turnaround time despite faster service thereafter. (1 reviews) - Users experience **delays in setup** , which can take weeks despite promised faster turnaround times. (1 reviews) - Difficult Setup (1 reviews) - Expensive (1 reviews) - Users experience **messaging issues** , with invalid numbers and timing problems impacting critical communications and campaign efficiency. (1 reviews) - Missing Features (1 reviews) - Users experience **notification issues** with SimpleTexting, as alerts are unreliable and texts often arrive late. (1 reviews) ## SimpleTexting Reviews ### 1. sms service service that constantly updates its features and provides excellence real-time support **Rating:** 5.0/5.0 stars **Reviewed by:** Marina L. | CMO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about SimpleTexting?** Support, features, cost, easy-to-use interface, API integration **What do you dislike about SimpleTexting?** Nothing, everything was perfect. We enjoy the service, support and ease of integration with internal tool **What problems is SimpleTexting solving and how is that benefiting you?** Scaling interaction with our existing and future clients ### 2. customer service always available **Rating:** 4.5/5.0 stars **Reviewed by:** phylicia l. | marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about SimpleTexting?** Quick and user friendly. Anytime I need assistance customer service is always available **What do you dislike about SimpleTexting?** Sometimes the timing of the text to be sent is delayed **What problems is SimpleTexting solving and how is that benefiting you?** Communicating with customers via text ### 3. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Ted K. | Director of Public Relations and Communication, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about SimpleTexting?** Simple interface and very easy to set up as a first time user. **What do you dislike about SimpleTexting?** Nothing yet, still pretty new at SMS messaging **What problems is SimpleTexting solving and how is that benefiting you?** We need a platform to communicate in real time to our user group + we have multiple channels or groups within the main group. This seems to solve that issue perfectly. ### 4. Insurance Agency Review **Rating:** 5.0/5.0 stars **Reviewed by:** Shanti S. | CEO and National Director of Sales for Aumara Inc., Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about SimpleTexting?** I really love the various features such as: Mapping, templates, unlimited keywords and so much more **What do you dislike about SimpleTexting?** Limited usage of the toll free number they gave me. If you don't submit their paperwork right away you'll get cut off **What problems is SimpleTexting solving and how is that benefiting you?** Getting more qualified appointments ### 5. SimpleTexting is user friendly and convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about SimpleTexting?** SimpleTexting is very user-friendly and easy to launch. It has a simple and easy-to-read interface, making it convenient for us to jump in quickly and send text messages throughout our events and conferences. **What do you dislike about SimpleTexting?** Nothing to list, everything's worked well for us so far **What problems is SimpleTexting solving and how is that benefiting you?** We have very diverse members and event attendees which include many who are tech savvy and many who aren't. Being able to SMS text everyone instead of requiring an event/communication app to be downloaded, has been a game changer and has made it easy to get our communications out to every attendee in a way that they must view it. ### 6. Works Great **Rating:** 5.0/5.0 stars **Reviewed by:** Lynzee H. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about SimpleTexting?** We love this app for texting our applicants. All the messages are laid out very easily and it works like a charm. There's many functions regarding mass messages, opt outs, out of office replies etc. and they work well. It's also very cost effective. **What do you dislike about SimpleTexting?** Nothing so far! Everything has worked exactly as we needed it to. **What problems is SimpleTexting solving and how is that benefiting you?** We needed a way to contact job applicants to schedule interviews and just check in all in one place. ### 7. Great mass texting tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about SimpleTexting?** The simplicity in adding new contacts. The design and layout of the site is clear, concise and easy to use. **What do you dislike about SimpleTexting?** The fee is a tad bit more than we had intended on spending, however it is worth every penny **What problems is SimpleTexting solving and how is that benefiting you?** Reaching out to all of our clients when we get in new shipments. Now we can contact everyone with one text! ### 8. Automotive Digital Solutions Provider Using SimpleTexting For Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Peyton R. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about SimpleTexting?** As someone brand new to SMS, the ease of use is my favorite feature! **What do you dislike about SimpleTexting?** Does not directly integrate with our CRM, Sharpspring **What problems is SimpleTexting solving and how is that benefiting you?** It's getting us in front of customers in a new way, to use supplementally with our email marketing ### 9. Super easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about SimpleTexting?** I was up and running in just a few minutes! I sent my first text right away. I loved that they had instruction videos available. **What do you dislike about SimpleTexting?** Nothing! Everything was super easy. I was very happy with using the software. **What problems is SimpleTexting solving and how is that benefiting you?** I had no idea how to market to the phone numbers I was collecting for text specials. I thought my booking software would do it but it doesn't. ### 10. Simple Texting has an intuitive platform with some limitations **Rating:** 2.5/5.0 stars **Reviewed by:** Matthew S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2022 **What do you like best about SimpleTexting?** I think Simple Texting is very advanced technologically. They have a comprehensive API to accomplish a variety of tasks, as well as webhooks to trigger replies and events in real-time. **What do you dislike about SimpleTexting?** Simple Texting's integration is labor-intensive for the client. I also felt that there were often issues with carrier blockages where messages weren't being delivered or numbers were being reported as invalid. **Recommendations to others considering SimpleTexting:** Simple Texting has a fantastic and easy-to-use interface, API, and webhook integrations. From a technical standpoint, they are a great company. But you must have a developer in-house to carry the integration and have the skills necessary to implement those API and webhook benefits. If your company does not have this type of employee, integration could prove to be difficult. **What problems is SimpleTexting solving and how is that benefiting you?** Simple Texting helped us launch or SMS Marketing program. The program was successful under Simple Texting, but we have seen increased growth since switching to Attentive Mobile. ### 11. Overall pretty easy to use. Sometimes things are not **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about SimpleTexting?** I can copy old messages and use them. Easy to make lists. **What do you dislike about SimpleTexting?** I keep having to verify things and we are not even using all of the features. **What problems is SimpleTexting solving and how is that benefiting you?** It is helping us communicate to our church as a whole when we need to get out a quick message and then send reminder messages on Sundays. We like that we can schedule it. ### 12. Very easy and efficient system. **Rating:** 5.0/5.0 stars **Reviewed by:** Carmon K. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about SimpleTexting?** Recurring Text. The simple ways you can create a text. How quick it is. Being able to message an individual customer if necessary. **What do you dislike about SimpleTexting?** The number of Minimum characters that are given. **What problems is SimpleTexting solving and how is that benefiting you?** Just being able to reach our customers quickly and easily. ### 13. Good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about SimpleTexting?** So far, the support over chat has been excellent. Every question or issue I had has been resolved in a timely manner. **What do you dislike about SimpleTexting?** Nothing has come up that I dislike. It's working for our purposes. **What problems is SimpleTexting solving and how is that benefiting you?** We needed a way to send text messages to a list provided to us by our client every month. This platform has allowed us to do that. ### 14. It's simple, easy, and efficient! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about SimpleTexting?** The platform is smooth, straightforward, and fairly easy to navigate. I appreciate the ability to schedule a text for later very much. I also love that you can leave notes to yourself/your team right within the conversation! (Note: I would really love for the default to flip back to sending a message after the note was finished instead of staying locked on notes.) **What do you dislike about SimpleTexting?** The biggest issue I have is the lack of a SEARCH function. I really need to be able to search for bits of a conversation so that I can better find who I was talking to. It seems like a really simple thing that I'm just very surprised is not already integrated into the system. The only other thing that seems slow is that sometimes I have to manually refresh the site. It doesn't update frequently enough to sync my desktop version with the app on my phone & ipad. **What problems is SimpleTexting solving and how is that benefiting you?** The most important - communicating with customers that don't check their email often enough (if at all) and getting the message to them sooner. We are much more efficient with text messaging and can do a better job of quick response times. ### 15. Very easy user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about SimpleTexting?** User interface and import. I like having different lists **What do you dislike about SimpleTexting?** N/a. Easy to use and effective, and timely **What problems is SimpleTexting solving and how is that benefiting you?** Emergency notifications ### 16. Simple Texting increased applications **Rating:** 5.0/5.0 stars **Reviewed by:** Harry L. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about SimpleTexting?** The site and app are very easy to use. I had no difficulty. **What do you dislike about SimpleTexting?** The cost of having a "vanity" number was extreme but I understand that Simply Text isn't responsible. **What problems is SimpleTexting solving and how is that benefiting you?** Simple Texting makes it easier for prospective employees to find us and apply. ### 17. Very easy to use and good features **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren L. | Executive director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about SimpleTexting?** being able to create different groups in the contacts to send only certain people messages **What do you dislike about SimpleTexting?** not sure! I feel like it can do all I need. **What problems is SimpleTexting solving and how is that benefiting you?** Getting out a quick and easy message in a way we know they will probably see. ### 18. SImpleTexting really is AMAZINGLY SIMPLE to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Taunee E. | Vice Chair of Budget and Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2022 **What do you like best about SimpleTexting?** I love how fast, responsive and 24-7 customer service! I increased my plan from 30 texts to 25,000 texts at 11:00 pm at night! **What do you dislike about SimpleTexting?** There was nothing that I disliked. Great **What problems is SimpleTexting solving and how is that benefiting you?** Simpletexting helped me to get the word out to those who would not otherwise read their emails. ### 19. Just what we need for updating club members. **Rating:** 5.0/5.0 stars **Reviewed by:** Craig G. | Board member / Secretary, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about SimpleTexting?** The simple, easy to understand interface **What do you dislike about SimpleTexting?** The "campaign" paradigm doesn't really apply to our use, but that isn't really a problem. **What problems is SimpleTexting solving and how is that benefiting you?** We just need a quick and simple way to send club members reminders and urgent notices. SimpleTexting provides just that. ### 20. Very easy and functional app and features! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about SimpleTexting?** I love the Campaign texts. I love that I am able to reach out to people even if I am not working. It's great for when I take a day off! **What do you dislike about SimpleTexting?** I think some features are a bit tough to navigate. I don't like that my Campaign Text messages disappear. **What problems is SimpleTexting solving and how is that benefiting you?** The fact that I can take a day off and come back to good responses from candidates and their schedules so that I can set my day/calls up. ### 21. SimpleTexting has been an efficient and effective communication tool for our staff! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about SimpleTexting?** I love that I can also access the app on my phone so that when I am away from my work computer, I can still keep up with communication. Many texting services do not offer two-way communication. **What do you dislike about SimpleTexting?** I do not have any dislikes at this time. It works properly for us; I have not experienced anything that is not working. I wonder about improving the naming of contacts/text messages. **Recommendations to others considering SimpleTexting:** Check out the campaigns! **What problems is SimpleTexting solving and how is that benefiting you?** It meets the need for quick, reliable two-way communication with our students so it aids in improving our enrollment and retention. Performance has benefitted/increased. ### 22. Great App **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about SimpleTexting?** Ease of use App for phone makes it easy to respond faster to customers Able to make campaigns in sequence **What do you dislike about SimpleTexting?** The product is too expensive compared to competitors **What problems is SimpleTexting solving and how is that benefiting you?** I am able to text and respond in bulk and Integrate with crm ### 23. All the features and great support too! **Rating:** 5.0/5.0 stars **Reviewed by:** Ken K. | Interim Rector, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2022 **What do you like best about SimpleTexting?** I spent a month investigating texting services. Simpletexting had all I needed at a good price. Plus, my standard is that service is essential & they have it. **What do you dislike about SimpleTexting?** Not all is as intuitive as I would like but there support jumped on every questions. **What problems is SimpleTexting solving and how is that benefiting you?** We are reaching out to new people at several small churches. The contacts have been awesome! ### 24. Easy to use and track campaign messages **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about SimpleTexting?** The interface is user-friendly, and messages are easy to manage. SimpleTexting also has a quick and responsive customer service to help with any questions. **What do you dislike about SimpleTexting?** We have not experienced any negative issues. **What problems is SimpleTexting solving and how is that benefiting you?** With SimpleTexting we are able to reach out to our community and members about upcoming events, fundraisers, and important information. ### 25. Support help has been great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about SimpleTexting?** I like the communication directly to our customers. Analytics are helpful **What do you dislike about SimpleTexting?** I would like to be able to download the inbox related to certain campaigns **What problems is SimpleTexting solving and how is that benefiting you?** We are able to reach our customers when we need to communicate a change in services we otherwise would not be able to do this in a large group text. ### 26. Great Program **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about SimpleTexting?** super user friendly and the support staff is awesome to work with **What do you dislike about SimpleTexting?** Not much to dislike. the program is super user friendly **What problems is SimpleTexting solving and how is that benefiting you?** It helps a ton with my marketing to my customers that want to be kept in the loop ### 27. Helpful support, and super easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Dana Z. | Event Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about SimpleTexting?** All the video demos that are available are extremely helpful for first time users **What do you dislike about SimpleTexting?** I haven't found any downsides yet, everything has been positive so far **What problems is SimpleTexting solving and how is that benefiting you?** Mass messages to attendees at a conference - this is providing perceived "one on one" information in a group-style format, and I love that you can respond individually ### 28. Easy to set up and use **Rating:** 4.0/5.0 stars **Reviewed by:** Doug G. | Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about SimpleTexting?** Simplicity to set up and the GUI is very easy to use. **What do you dislike about SimpleTexting?** Needing to pay for the upgrade to get a new number to test it out. **What problems is SimpleTexting solving and how is that benefiting you?** Texting a large number of individuals efficently ### 29. Excellent SMS Reminder Tool - Look No Further. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Associate Missions Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about SimpleTexting?** It is so easy to use. I created the account, and within a few minutes, I scheduled my first SMS reminder. The interface is simple, and that's what I was looking for in an SMS reminder product. **What do you dislike about SimpleTexting?** There is one thing that I wish I could do, and have not been able to. When I create a campaign, I have to use the same message for every text that goes out. I send out prayer requests, which are different each week, but would like to somehow group them under the same campaign. Otherwise there is nothing that I havent loved! **Recommendations to others considering SimpleTexting:** Look no further. Simple Texting is the best platform out there for automated SMS reminders. **What problems is SimpleTexting solving and how is that benefiting you?** One of the problems we are using SimpleTexting to solve is reminding people to pick up their care bags. This was a very time-consuming process before we could automate it with SimpleTexting. It frees us up to do other essential tasks and not spend so much time texting individually. ### 30. Texting Efforts Made Easy for Campaigns of All Sizes **Rating:** 5.0/5.0 stars **Reviewed by:** Braden C. | Enrolment Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about SimpleTexting?** SimpleTexting offers effective solutions for campaigns of all sizes. We use SimpleTexting to manage inbound and outbound texting services for our large client base. Their customer service is also some of the best I have ever had to deal with. **What do you dislike about SimpleTexting?** The credit package can be a little limiting at first. Subscription-based pricing model would be easier to bite into at first, before knowing your needs. Customizable short codes are also not available. **What problems is SimpleTexting solving and how is that benefiting you?** We use SimpleTexting for all first point of contact communications to our leads. We have received a higher rate of engagement when compared to traditional calling campaigns. ### 31. Some of the features take time learning. Interface is not user friendly for beginners. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about SimpleTexting?** the top three features that make simple texting an asset are, duplicating the campaigns, shortening links feature, and being able to include graphics in the texts. **What do you dislike about SimpleTexting?** I do not like how all the text messages from a certain campaign can not be found together in one tab. Always searching for them is a bit of a hassle. Also way too many marketing emails. **What problems is SimpleTexting solving and how is that benefiting you?** our org uses simple texting to send folks reminders for meetings, but private and public. It is very convenient to be able to send a text message to over 200 folks and also interact with folks who text the number back. ### 32. SimpleTexting saved Christmas **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about SimpleTexting?** Ease of use. Able to reach a lot of people at one time. **What do you dislike about SimpleTexting?** I have to use the software to check messages. **What problems is SimpleTexting solving and how is that benefiting you?** I use SimpleTexting to contact families to sign up for Christmas toy assistance. I also use it to send out reminders for toy pick-up. We now provide toys to over 2000 families per year. ### 33. AMAZING! This is going to cut my Friday 12-hour shift in half! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about SimpleTexting?** I love the analytics section. The ability to see who is most responsive is very important in my industry. **What do you dislike about SimpleTexting?** So far so good. No complaints as of yet and I am only using the free trial! **What problems is SimpleTexting solving and how is that benefiting you?** Simple texting is allowing me to send mass communications that include easy to read / or click attachments. People check texts more than emails. ### 34. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about SimpleTexting?** Easy to use, affordable, and nice user experience. **What do you dislike about SimpleTexting?** Integrations are pretty pricy with them. **What problems is SimpleTexting solving and how is that benefiting you?** They're self setup and it's really easy to do. ### 35. Great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about SimpleTexting?** Easy to use and set up. We were up and going very quickly **What do you dislike about SimpleTexting?** Not quite targeted to our use case. We use this for internal communications to staff mobile phones and some things are not a perfect fit. **What problems is SimpleTexting solving and how is that benefiting you?** Reliable communication to different sets of staff ### 36. great app for small biz **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole S. | Makeup Artist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about SimpleTexting?** it's easy to use with lots of assistance **What do you dislike about SimpleTexting?** dashboard and no app available to use it **What problems is SimpleTexting solving and how is that benefiting you?** helping communicate w customers easily in a modern way thru text ### 37. Excellent online texting application for polling and communicating with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about SimpleTexting?** The app is extremely easy to get started with and provides a lot of functionality for a fairly low price. **What do you dislike about SimpleTexting?** It's lacking a few features (e.g., conditional follow-up responses via text polling); however, I was reassured they're looking to add functionality and quickly. **What problems is SimpleTexting solving and how is that benefiting you?** It allows us to run quick, bi-weekly text polls to gather actionable data from our current and prospective customer base. ### 38. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rachael C. | Marketing and Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2022 **What do you like best about SimpleTexting?** Very easy to use and import contact lists. **What do you dislike about SimpleTexting?** We are a small business, and SimpleTexting offers us everything we need. **What problems is SimpleTexting solving and how is that benefiting you?** We did not have the ability to send mass MMS texts to our client base from our current software - SimpleTexting has solved this issue. ### 39. Easy to use and saves so much time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about SimpleTexting?** We've been using SimpleTexting to remain in contact with our clients. It's easy to send out messages of any length to a large number of people in one go. Anyone on my team can efficiently reply on an individual basis to make sure we address everyone's needs. Great price for this service. **What do you dislike about SimpleTexting?** It would be great to set up multiple automated responses based on client responses, like a tree of some sort. Currently, we use templates to do this manually. Then we do not need to be online when people respond throughout the day. **What problems is SimpleTexting solving and how is that benefiting you?** Communicating with our clients en masse saves us a lot of time. Most of our clients prefer text to emailing or phone calls. ### 40. Best Price For A Great Platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Peter S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about SimpleTexting?** Simple texting is very cost effective application.It seamless intergrate well with our applications. User are able to schedule messages to be sent on a later time and aslo we are able to personalize them. **What do you dislike about SimpleTexting?** We have nothing to hate about this application.It works very well. **Recommendations to others considering SimpleTexting:** Simple texting is very cost effective application to use. Very user friendly and its simple to intergrate with other applications. **What problems is SimpleTexting solving and how is that benefiting you?** Simple texting was able to intergrate very well with our applications. It's very simple for users to use and it's fairly cheap to send messages using this application. ### 41. Solid experience thus far! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about SimpleTexting?** Simple platform with solid team behind them **What do you dislike about SimpleTexting?** Had a couple instances where they throttled our message output. They happily adjusted, just wish there was more transparency up-front. **What problems is SimpleTexting solving and how is that benefiting you?** SimpleText provided a scalable platform for messaging. API was simple to setup and get into production. ### 42. So Easy to Use! **Rating:** 4.5/5.0 stars **Reviewed by:** Sam M. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about SimpleTexting?** I love how easy this is to use first of all. But, I love being able to set keywords for my customers to text in and then being able to set up automatic replies for them with either an action to take, or simply to let them know that someone will reach out to them shortly. It's super easy to assign team members different messages to respond to so that they can take that lead and run with it as well. The price was also a huge selling point! **What do you dislike about SimpleTexting?** I do wish there wasn't a character count on the replies for our automatic messages since that's not really a "thing" anymore with iPhones and newer phones these days. I wish it would all just send as one message even if they needed to count it as multiple credits from our account. **What problems is SimpleTexting solving and how is that benefiting you?** We are able to reach an audience that may not always check their emails, but everyone always has their phones on them! It's a great way to get info to people quickly and efficiently. ### 43. Easy, Efficient, Affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about SimpleTexting?** Simple Texting makes it easy to set up and deploy texting campaigns. The dashboard keeps everything organized, and allows navigation to additional services. **What do you dislike about SimpleTexting?** Copy and pasting campaigns for quick creation would be helpful. **What problems is SimpleTexting solving and how is that benefiting you?** Text message campaigns and onsite text-to-win contests. ### 44. I find it OK but I need to learn to use it more efficiently. The cost is rapidly increasing. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about SimpleTexting?** The customer service. It is quick and efficient. And the dashboard. **What do you dislike about SimpleTexting?** It is not intuative to re-send messages or blocking things off by campaign. **What problems is SimpleTexting solving and how is that benefiting you?** Communication out. We have not figured out how to have it be interactive. ### 45. SimpleTexting is reliable and provides insights. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2022 **What do you like best about SimpleTexting?** I like the fact you can send mass texts and see what they will look like. Also, you receive insights from those and can track easily. I'm not sure who its competitors are but I enjoy using the app. **What do you dislike about SimpleTexting?** One thing I dislike is when a phone number is invalid, SimpleTexting will still let you send the message and won't inform you that the number is invalid until later on. **What problems is SimpleTexting solving and how is that benefiting you?** The biggest problem is just being able to reach students where they are. They usually don't answer emails and phone calls so the text has been very useful. I would say production has increased because I can reach more students at once. ### 46. Lutcher Theater review of Simple Texting **Rating:** 5.0/5.0 stars **Reviewed by:** Andy M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about SimpleTexting?** Billy was very knowledgeable and helpful in addressing my needs and questions. **What do you dislike about SimpleTexting?** I can't think of anything that I disliked! **What problems is SimpleTexting solving and how is that benefiting you?** This was my first time using Simple Texting, and Billy helped by explaining what I was doing wrong while trying to import contacts. He got me on the right track! ### 47. Straight Forward Review of Awesome Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about SimpleTexting?** Very nice, consolidated GUI, easy to use, easy to understand, packed with tons of features. **What do you dislike about SimpleTexting?** I don't have any dislikes. It works as advertised, flawlessly. **What problems is SimpleTexting solving and how is that benefiting you?** Ability to manage and visualize better customer service levels using various tools provided. ### 48. Just as it says... it's SIMPLE. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about SimpleTexting?** SimpleTexting is an easy-to-use, user-friendly system to get out mass messaging. **What do you dislike about SimpleTexting?** I don't have any negative comments or complaints about the system. It's perfect in my opinion. **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting helps our company communicate to our employees quick and easily. ### 49. I have really enjoyed using Simple Texting to communicate with our Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about SimpleTexting?** I like the ease of use that the website has. **What do you dislike about SimpleTexting?** I dislike when scheduled text messages do not get sent out. **What problems is SimpleTexting solving and how is that benefiting you?** They allow us to communicate with the team outside of working hours to ensure proper communication. ### 50. Great support team. Service has some glitches, but the price is definitely right! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2022 **What do you like best about SimpleTexting?** Tech support is instant and incredibly thorough and helpful. I'm very grateful for them. Additionally, the customizable pricing plans are very reasonable and the best in the industry. Podium is a joke of a company compared to you folks! **What do you dislike about SimpleTexting?** The service has multiple persistent glitches. For example: Scheduled messages will often erase themselves rather than send. This is a huge issue that Ive requested help on multiple times.Please fix this. **Recommendations to others considering SimpleTexting:** Never hesitate to use the in-app chat function! They answer so quickly and are always so helpful. And they are super nice!!!!!1 **What problems is SimpleTexting solving and how is that benefiting you?** I finally have been able to have an away from offie message via text! I set it up today to cut down on angry nighttime customers! No more messages at 3am! I love this feature. ## SimpleTexting Discussions - [Skins - Light / Dark / Background](https://www.g2.com/discussions/33381-skins-light-dark-background) - 1 comment, 2 upvotes - [What is SMS?](https://www.g2.com/discussions/what-is-sms) - 1 comment, 2 upvotes - [How do I automate](https://www.g2.com/discussions/how-do-i-automate) - 1 comment, 1 upvote - [We would like a simple to use "secure portal site".](https://www.g2.com/discussions/we-would-like-a-simple-to-use-secure-portal-site) - 1 comment, 1 upvote - [Is there a way to group different messages under the same campaign?](https://www.g2.com/discussions/is-there-a-way-to-group-different-messages-under-the-same-campaign) - 1 comment, 1 upvote - [View SimpleTexting pricing details and edition comparison](https://www.g2.com/products/simpletexting/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-17+04%3A36%3A25+-0500&secure%5Bsession_id%5D=2c91d567-916b-4356-a488-85ac3c23afdd&secure%5Btoken%5D=17eae820f7cb71304d8ca3e6d06b28a26094f1555ea13a163b9ee3e4596a63d4&format=llm_user) ## SimpleTexting Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## SimpleTexting Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Messaging Channels** - SMS Messaging - Two way messaging **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Features** - Integrated App - SMS ## Top SimpleTexting Alternatives - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,323 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,432 reviews)