# SimpleTexting Reviews **Vendor:** Sinch **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 642 ## About SimpleTexting SimpleTexting is an easy-to-use SMS marketing and business texting platform that helps organizations communicate faster and more effectively with their audiences. Trusted by thousands of businesses—from small teams and nonprofits to healthcare providers, schools, and Fortune 500 companies—SimpleTexting makes it simple to reach people where they’re most responsive: text messages. With SimpleTexting, teams can send mass text campaigns, manage two-way conversations, and engage contacts in real time—all from a clean, intuitive dashboard. Every plan includes access to powerful texting features like SMS and MMS messaging, scheduled campaigns, autoresponders, contact segmentation, AI-assisted replies, API access, and compliance-friendly tools designed for growing organizations. Whether you’re sending appointment reminders, event updates, marketing promotions, or internal alerts, SimpleTexting helps ensure messages are delivered quickly and clearly. The platform is built to scale, making it just as effective for small businesses as it is for large enterprises with complex messaging needs. In addition to its core platform, SimpleTexting offers free resources and tools to help users write better messages and improve campaign performance. Support is available seven days a week via phone, chat, and email, and SimpleTexting can be accessed on the web or through mobile apps for iOS and Android. Try SimpleTexting free and start connecting with your audience today. Key features and capabilities include: - Mass SMS and MMS messaging: Send broadcast messages to large contact lists or specific segments with support for text, images, links, and custom fields. - Two-way business texting: Manage incoming responses and conversations through a shared inbox with features like templates, auto-replies, notes, and filters. - Audience management and opt-ins: Import contacts or capture new subscribers through keywords, web widgets, and signup tools while maintaining compliance with SMS consent requirements. - Automation and scheduling: Create scheduled texts, welcome series, behavior-based triggers, and other automated message workflows. - Number options and configuration: Text from new local or toll-free numbers, enable existing landlines for SMS, or provision short codes based on messaging volume and use case. - Analytics and tracking: Monitor message delivery, link click-throughs, list growth, and campaign performance to inform future outreach. - Mobile and web access: Use the platform through both desktop and mobile applications for on-the-go messaging and management ## SimpleTexting Pros & Cons **What users like:** - Users commend **excellent customer support** with quick response times, enhancing their overall experience with SimpleTexting. (3 reviews) - Users highlight the **excellent chat support** of SimpleTexting, enjoying quick responses and effective assistance. (2 reviews) - Users value the **easy CRM integration** with SimpleTexting, appreciating its seamless API and quick response times. (2 reviews) - Users find SimpleTexting's **ease of use** exceptional, with a user-friendly interface that facilitates quick communication. (2 reviews) - Users find the **support excellent** , noting quick responses and improved API functionality for seamless integration. (2 reviews) - Messaging (2 reviews) - Users value the **quick response time** of SimpleTexting, with support reliably responding within 5 minutes. (2 reviews) - API Integration (1 reviews) - Documentation (1 reviews) - Easy Communication (1 reviews) **What users dislike:** - Users experience **poor customer support** , with slow response times leading to unresolved issues and frustration. (2 reviews) - Users face **access issues** as password changes do not log out users across all devices, causing concerns with account sharing. (1 reviews) - Users report **unreliable alerts and slow customer service** , with significant delays in responses through the chat feature. (1 reviews) - Users experience **delay issues** during setup, which can extend the overall turnaround time despite faster service thereafter. (1 reviews) - Users experience **delays in setup** , which can take weeks despite promised faster turnaround times. (1 reviews) - Difficult Setup (1 reviews) - Expensive (1 reviews) - Users experience **messaging issues** , with invalid numbers and timing problems impacting critical communications and campaign efficiency. (1 reviews) - Missing Features (1 reviews) - Users experience **notification issues** with SimpleTexting, as alerts are unreliable and texts often arrive late. (1 reviews) ## SimpleTexting Reviews ### 1. User-Friendly with Credibility Boost for Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about SimpleTexting?** I find SimpleTexting very simple and user-friendly, and it works great since I've had no issues with it. Being able to connect our toll-free number has been a great service for us. It's fantastic that we can add our business toll-free number to our account, which our customers know us from, and be able to text them updates. Most of our customers know us from our vanity toll-free number, so being able to text them from that number adds to our credibility. The initial setup of SimpleTexting was very easy and simple. **What do you dislike about SimpleTexting?** nothing that stands out, maybe more affordable prices to text **What problems is SimpleTexting solving and how is that benefiting you?** I use SimpleTexting to text clients through our toll-free number, adding credibility as it's the number our customers know us from. ### 2. Effortless Communication with Invaluable Link Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** B.J. E. | Digital Media Director, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about SimpleTexting?** I like SimpleTexting for its ease of use and the link tracking and reporting feature. The ease of use lets me quickly put together a campaign, and the text tracking features help me understand how effective the text messages are in terms of user clicks on links. The initial setup was tremendously easy. **What do you dislike about SimpleTexting?** Nothing comes to mind. **What problems is SimpleTexting solving and how is that benefiting you?** I use SimpleTexting for text marketing to reach patients quickly. It's easy to use, letting me create campaigns fast. Link tracking and reporting show me how effective the messages are with user clicks. ### 3. Super Easy to Use: Intuitive Platform, Great Integrations, and Good Cost **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle G. | Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about SimpleTexting?** It's super easy to use. The platform is intuitive, there are good integrations (at no extra cost), and the cost is good. **What do you dislike about SimpleTexting?** The extra messaging pricing could be a bit lower. **What problems is SimpleTexting solving and how is that benefiting you?** It allows us to quickly send out messaging throughout our company. ### 4. Simple Texting: Efficient and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Rolando F. | IT Support Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about SimpleTexting?** It was very easy to set up and the ease of use make it a great tool. My coworkers use it everyday and are easily able to navigate the platform and send messages almost instantly. Also the times I have reached out to customer support I have only been able to contact them via the chat option on their website, however I've always had a quick response. **What do you dislike about SimpleTexting?** Changing a password does not log a user out. Some teams within our company share accounts across multiple platforms, so far this is the only platform we have encountered where a password change does not log a user out across all signed in devices. **What problems is SimpleTexting solving and how is that benefiting you?** It helps us set up appointments. We send our customers links via text messages so they can schedule online. It also helps us remind customers when they have appointments. ### 5. SimpleTexting Makes SMS and MMS Outreach Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Marceen . | Director Of Development Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about SimpleTexting?** SimpleTexting is a 'simple' platform that is very user friendly and easy to use in sending SMS and MMS messages to donors and clients. **What do you dislike about SimpleTexting?** It's not a dislike, but wished that it had the option to integrate with Salesforce. **What problems is SimpleTexting solving and how is that benefiting you?** With SimpleTexting we now have the ability to solicit donors and send notifications for upcoming events. ### 6. Reliable and easy to use, but with some quirks **Rating:** 3.5/5.0 stars **Reviewed by:** Mike M. | Lead Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about SimpleTexting?** The support is excellent. Every time I use the live chat, I get a response within 5 minutes. We primarily use SimpleTexting through their API which we call from our CRM. API response time has improved significantly over the last year or two. The API is well documented and the option to create and manage webhooks through their dashboard is very convenient. **What do you dislike about SimpleTexting?** The cost seems to be a bit higher than the competition, particularly for MMS. My biggest issue is that numbers seem to get marked as "Invalid" for no apparent reason. I understand that they need to comply with laws and stop requests, but we have had our own executive staff numbers randomly get marked as invalid. This causes them to miss critical communications and alerts. I have asked support about it a few times but I was never able to get a reasonable explanation. **What problems is SimpleTexting solving and how is that benefiting you?** Communications, both internal and customer facing. ### 7. Simple Texting: A Perfect Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rolando F. | IT Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about SimpleTexting?** One of the things I like best about Simple Texting is the different plans available for SMS messaging. Our old SMS messaging provider decided to increase their rates, and unfortunately it turned out to be dealbreaker. We found Simple Texting and so far it has been the perfect solution for our needs. In our field of business demand fluctuates seasonally, for us its important to set up a monthly plan that will cover the average outgoing SMS amount. When we go over our plan, SimpleTexting charges a reasonable amount for extra SMS messages that are sent. Other key aspects of what I like is that set up and teaching my coworkers how to use SimpleTexting was easy. Our transition from one SMS messaging provider to another couldn't have gone any smoother. Simple texting also has many features that are very useful, like setting up templates, sending/receiving media, and shortening links. Customer support is easy to reach which also is a notable contrast from our old provider. Another key aspect that deserves mentioning is that we have not experienced any downtime thus far. We send a considerable amount of SMS messages everyday, and its great to work without any interruptions. **What do you dislike about SimpleTexting?** The only issue I've ran into is when we let go of a person, and I was changing passwords to the accounts that person uses I found out that changing loggin credentials does not log the person out of the account. So you would have to deactivate the account to fully prevent them from having access to it. We work from home, and some users are required to have their own PC to work from, it would be great if by changing passwords it could log people out of the account. **What problems is SimpleTexting solving and how is that benefiting you?** Its helping us lower the amount of incoming calls to our call center because we are able to send an SMS message with a link so customers can book their appointments online. ### 8. SimpleTexting is exactly what it promises: SIMPLE **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline K. | Director of Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about SimpleTexting?** The verification process and account setup was a breeze, with great support from the SimpleTexting team. Sales and troubleshooting is always quick and responsive. Delivery of messages is excellent, in over a million messages sent thus far, we've had a single campaign fail to deliver as expected. Pricing is excellent, competitive with going direct with some of the major competitors. 9.5 of 10 **What do you dislike about SimpleTexting?** I wish there were more straightforward integrations for reporting instead of having to download CSV files. They do have an API endpoint available, but that means getting our developer involved and honestly, that violates my primary reason for using a tool like this, I need it to be transparently simple for a savvy but non-developer user. **What problems is SimpleTexting solving and how is that benefiting you?** Sending mass SMS messages to a variety of opt-in audiences. This makes our clients very happy. ### 9. glitchy app, horrible customer service. Do not recommend **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2025 **What do you like best about SimpleTexting?** When it works, it works well, which is about 50% of the time. **What do you dislike about SimpleTexting?** The alerts are unreliable. Push notifiations work from time to time, Customer service is SLOW, about 10 minutes between responses when using the "chat" feature **What problems is SimpleTexting solving and how is that benefiting you?** right now, it's creating more problems than it's solving ### 10. Great app for simple SMS Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Phil L. | Co-fondateur, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about SimpleTexting?** The setup to start sending SMS is really helpful and easy to follow. In less than 5 minutes I'm ready to start my first SMS marketing campaign, which is what I needed. **What do you dislike about SimpleTexting?** You have to upgrade your plan to use another toll free number than the one they give to you. I mean it's alright, but I would have liked to see the different area code options before I pay for the month. **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting is helping me make easy SMS marketing campaigns with a clean UI and fast service. I only pay for SMS and I can separate this from email marketing, which usually comes in a bundle with other SaaS ## SimpleTexting Discussions - [Skins - Light / Dark / Background](https://www.g2.com/discussions/33381-skins-light-dark-background) - 1 comment, 2 upvotes - [What is SMS?](https://www.g2.com/discussions/what-is-sms) - 1 comment, 2 upvotes - [How do I automate](https://www.g2.com/discussions/how-do-i-automate) - 1 comment, 1 upvote - [We would like a simple to use "secure portal site".](https://www.g2.com/discussions/we-would-like-a-simple-to-use-secure-portal-site) - 1 comment, 1 upvote - [Is there a way to group different messages under the same campaign?](https://www.g2.com/discussions/is-there-a-way-to-group-different-messages-under-the-same-campaign) - 1 comment, 1 upvote - [View SimpleTexting pricing details and edition comparison](https://www.g2.com/products/simpletexting/reviews/simpletexting-review-4626904?section=pricing&secure%5Bexpires_at%5D=2026-05-18+07%3A43%3A39+-0500&secure%5Bsession_id%5D=6fafce4c-65e5-49a8-9a89-f4de36ede16c&secure%5Btoken%5D=a546ba97e9812c96fafae6782323654bad30b54e8bfd26e6f26da2d265d231bc&format=llm_user) ## SimpleTexting Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## SimpleTexting Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Messaging Channels** - SMS Messaging - Two way messaging **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Features** - Integrated App - SMS ## Top SimpleTexting Alternatives - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,324 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,432 reviews)