How quickly we were able to set up and start using it.
How agile they are with the existing & new features.
The leadership is driven to see you succeed
The real scenario of sending them a feature request and hearing that they already have it on their roadmap!
Their support team is phenomenal - They are responsive and knowledgeable
The CEO is focused on ensuring the company is growing while making sure I still feel valued
They were even able to import all our reactions from our previous provider!
Love that it integrates with ConnectWise Custom Fields & BrightGauge for reports!
Love the integration with Microsoft Teams for live reactions
Nothing - Really. Things I want to see show up are already deployed or will be very soon.
Our ticketing system auto sends a survey to everyone we interact with. This helps ensure we are meeting our clients needs quickly and easily.
We use the NPS Score to connect with our primary contacts to ensure the content we are delivering is exceeding their expectations and we have a pulse on how our relationship is doing.
We even recently started doing in-house surveys to see how our employees are doing.
We are keeping techs up to date with the latest feedback from our clients with Positive Surveys posting live to Microsoft Teams
The surveys are simple to make and versatile. We do monthly reports, so sorting by the previous month quickly saves a ton of time.
Since the surveys are straightforward customers, have no issues filling them out
I have not come across anything that doesn't work.
The suverys are easy to setup and apply
Reporting is super simple and easy to find
Sign up and test it out, the simplicity of it will help you make a decision
Tracking our service with customers was missing before we had simplestat.
Now we can see who we provide great service for and when there is an issue we can quickly look into what happened.
It was a better value than what we used before and the onboarding was flawless. They even imported our data from the other product.
Nothing - its a great product -c our clients love to see the friendly thumbs!
Clever clean product, backed by a fun team - a great value - easy to implement and to manage!
Client Feedback - the metrics and insight are great - huge morale boost for our techs
I like how customizable the surveys are. It's also very reliable, we have been using SimpleSAT for the past few years with no issues.
I really do not have any dislikes. SimpleSAT does everything we need it to do.
It really helps us solve internal process issues and get a good benchmark on client perception.
Setup was very easy to walk through and integrate with our CRM, we were up and running in just about an hour or so.
So far everything is working as described. One thing I did not 'see' on the site before we signed up was the integration links for facebook/google etc. So we were super happy to see those were already there.
If you are looking for CSAT and in the MSP space, you must at least try this one. It has everything you should need and integration is perfect.
We needed a new CSAT tool to track our technicians and customers experiences. We tie their reviews as part of their bonus package so its important to have trends and history easily available.
Ease of use. Easy to understand data and pull reports
I don't see any downsides to using Simplesat.
Great little tool that helps aim for better customer service!
It helps us better understand customer satisfaction. Also, a great way to incentivize our techs to complete for more reviews each month.
Connecting to Brightgauge is a huge benefit for our company, The easy configuration and the insight it provides to our service across our customer base.
There's nothing really it does what I expected it to do
Service levels have improved since having the software in, but has taken some of the internal preconceptions of the service quality and provided us with fact
Having all feedback, good and bad in one central place.
Nothing that I can think of offhand, no.
Knowing if and why clients are happy/unhappy.
The survey is easy to follow and chat function is good
Nothing much- Everything is okay and happy with it.
They helped me create another survey though chat
