# Best Patient Engagement Software

## How Many Patient Engagement Software Products Does G2 Track?

**Total Products under this Category:** 404

### Category Stats (Jul 2026)

- **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month

_Last updated: July 26, 2026_

## How Does G2 Rank Patient Engagement Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 12,600+ Authentic Reviews
- 404+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Patient Engagement Software
 ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=155274&focus%5B%5D=1824&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612)

Highlighted products: Birdeye, Weave, ModMed, Curogram, eClinicalWorks, NexHealth, Adit, and Pabau Practice Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=eclinicalworks&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management)

### [Birdeye](https://www.g2.com/products/birdeye/reviews)

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,067

#### How Do G2 Users Rate Birdeye?

- **Workflow Management:** 8.8/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 9.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Birdeye?

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Marketing Manager
- **Top Industries:** Hospital & Health Care, Real Estate
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews.
- Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient.
- Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly.
- Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation.
- Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication.

##### Cons

- Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements.
- Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience.
- Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues.
- Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology.
- Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience.

#### What Are Recent G2 Reviews of Birdeye?

**["A Software to Make Getting Reviews Easier"](https://www.g2.com/survey_responses/birdeye-review-6847210)**

**Rating:** 5.0/5.0 stars

_— Robert R._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-6847210)

**["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)**

**Rating:** 5.0/5.0 stars

_— Lisbeth M._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451)

#### What Are G2 Users Discussing About Birdeye?

- [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment
- [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment

### [Weave](https://www.g2.com/products/weave-weave/reviews)

Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 416

#### How Do G2 Users Rate Weave?

- **Workflow Management:** 9.4/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 9.2/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Weave?

- **Seller:** [Weave](https://www.g2.com/sellers/weave)
- **Company Website:** www.getweave.com
- **Year Founded:** 2008
- **HQ Location:** Lehi, Utah
- **Twitter:** @getweave  
2,008 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea2a371b80dc4fd1e4ae27c8a4302d1cd659f95b6534780b38a609f2bbb4b387&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1271877%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,173 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Owner
- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 91% Small, 7% Medium

#### What Do G2 Reviewers Say About Weave?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Weave's **ease of use** exceptional, making setup and daily operations intuitive and efficient.
- Users find Weave's **communication features** invaluable, enabling seamless interaction and updates with patients and team members.
- Users love the **convenience of text messaging** with Weave, enhancing communication with patients effortlessly.
- Users value the **convenient communication** tools of Weave, enhancing patient interaction and streamlining workflow effectively.
- Users find Weave’s **texting communication** incredibly convenient, allowing seamless patient interactions and efficient information sharing.

##### Cons

- Users often face **technical issues** with Weave, particularly with message delivery and phone tree setup difficulties.
- Users experience **glitchy notifications** for team messaging, leading to issues with functionality and ease of use.
- Users experience **communication issues** with Weave, leading to patient frustration and marketing inefficiencies.
- Users report **connectivity issues** with Weave, including lags and syncing problems that hinder seamless operation.
- Users feel the **limited features** restrict functionality, particularly in scheduling and package capabilities.

#### What Are Recent G2 Reviews of Weave?

**["Real-Time Texting Transforms Office Communication"](https://www.g2.com/survey_responses/weave-review-12181652)**

**Rating:** 5.0/5.0 stars

_— Kelly ._

[Read full review](https://www.g2.com/survey_responses/weave-review-12181652)

**["Excellent feature development; very useful and integral to our operations."](https://www.g2.com/survey_responses/weave-review-9471547)**

**Rating:** 4.0/5.0 stars

_— Craig E._

[Read full review](https://www.g2.com/survey_responses/weave-review-9471547)

#### What Are G2 Users Discussing About Weave?

- [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments
- [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments
- [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments
- [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) - 2 comments

### [ModMed](https://www.g2.com/it/products/modmed/reviews)

A ModMed®, offriamo ai nostri clienti una suite integrata di software e servizi potenziati dall'IA progettati per supportare gli aspetti clinici, operativi e finanziari della loro pratica. I nostri medici interni collaborano strettamente con i nostri ingegneri del software per sviluppare soluzioni intelligenti e specifiche per specialità per le pratiche di allergologia, dermatologia, gastroenterologia, ginecologia, oftalmologia, ortopedia, otorinolaringoiatria, gestione del dolore, chirurgia plastica, podologia e urologia, nonché per i centri di chirurgia ambulatoriale per oftalmologia e gastroenterologia. Questo approccio guidato dai medici ci consente di incorporare una profonda competenza nel dominio medico nella nostra tecnologia, aiutando ad affrontare le sfide specifiche che le pratiche affrontano in una vasta gamma di specialità. Il nostro prodotto di punta EMA®, un sistema di cartelle cliniche elettroniche basato su cloud, si adatta allo stile di pratica di ciascun medico, ricordando le preferenze e suggerendo automaticamente note di esame e codici di fatturazione suggeriti. Quando utilizzato su un tablet, EMA offre gesti speciali di tocco e scorrimento per costruire rapidamente profili dei pazienti, diagnosi, programmi di trattamento e fatturazione. EMA si integra perfettamente con la nostra gamma completa di prodotti e servizi, tra cui Gestione della Pratica, Gestione del Ciclo dei Ricavi, Telemedicina, Gestione dell'Inventario e strumenti di coinvolgimento dei pazienti come pagamenti e programmazione online. Insieme, queste soluzioni formano un sistema intelligente e tutto-in-uno che aiuta a eliminare i silos dipartimentali, migliora la collaborazione del team e migliora la visibilità in tutta la pratica. Il Risultato Con la nostra piattaforma basata su cloud potenziata dall'IA e le capacità touch-screen mobili, il sistema intuitivo end-to-end di ModMed aiuta i medici a risparmiare tempo sui compiti amministrativi e a concentrarsi di più su ciò che conta di più: fornire migliori risultati per i pazienti.

**Average Rating:** 4.5/5.0

**Total Reviews:** 362

#### How Do G2 Users Rate ModMed?

- **Gestione del flusso di lavoro:** 8.3/10 (Category avg: 8.9/10)
- **Ritiene che the product sia stato un valido partner commerciale?:** 8.8/10 (Category avg: 8.7/10)
- **Gestione della Soddisfazione del Paziente:** 7.9/10 (Category avg: 8.5/10)
- **Comunicazioni con i pazienti:** 8.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ModMed?

- **Venditore:** [ModMed](https://www.g2.com/it/sellers/modmed)
- **Sito web dell'azienda:** www.modmed.com
- **Anno di Fondazione:** 2010
- **Sede centrale:** Boca Raton, Florida
- **Twitter:** @modmed  
4,166 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e243b7154fd8c8c56a1d3b89fd30a8903023e9c3856a2d8785e5a643d15fd848&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1133049%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,323 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Practice Manager, Medical Assistant
- **Top Industries:** Pratica medica, Ospedali e assistenza sanitaria
- **Company Size:** 46% Small, 28% Medium

#### What Do G2 Reviewers Say About ModMed?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti trovano ModMed **eccezionalmente facile da usare** , semplificando i flussi di lavoro e migliorando la documentazione dei pazienti nelle pratiche dermatologiche.
- Gli utenti apprezzano l' **efficienza di ModMed** , notando flussi di lavoro semplificati, pianificazione senza intoppi e operazioni migliorate nelle pratiche dermatologiche.
- Gli utenti apprezzano l' **efficienza del flusso di lavoro** con ModMed, godendo di un'integrazione senza soluzione di continuità per EMR, fatturazione e pianificazione nelle pratiche dermatologiche.
- Gli utenti lodano ModMed per il suo **focus specializzato sulla dermatologia** , migliorando significativamente l'efficienza e la soddisfazione degli utenti nella pratica.
- Gli utenti apprezzano la **facile configurazione iniziale** di ModMed, apprezzando il tempo risparmiato per una transizione fluida nel flusso di lavoro.

##### Cons

- Gli utenti affrontano sfide con **scarsa funzionalità del sistema** , portando a complicazioni nel tracciamento e nell'accuratezza dei dati.
- Gli utenti trovano **funzionalità mancanti** in ModMed, inclusa una personalizzazione inadeguata e funzionalità essenziali che non soddisfano le loro esigenze.
- Gli utenti trovano l' **installazione difficile** di ModMed impegnativa, soprattutto per i nuovi utenti che navigano in flussi di lavoro complessi.
- Gli utenti trovano le funzionalità di ModMed **limitate e poco sviluppate** , richiedendo spesso componenti aggiuntivi per funzionalità essenziali e personalizzazione.
- Gli utenti trovano frustranti le **funzionalità di reporting inadeguate** , poiché l'abbinamento dei dati e gli aggiornamenti tempestivi sono spesso problematici.

#### What Are Recent G2 Reviews of ModMed?

**["Cartella clinica elettronica facile da usare e affidabile che mantiene la documentazione efficiente"](https://www.g2.com/it/survey_responses/modmed-review-12939506)**

**Rating:** 4.5/5.0 stars

_— Alisha J._

[Read full review](https://www.g2.com/it/survey_responses/modmed-review-12939506)

**["Piattaforma ModMed All-in-One che semplifica il check-in e risparmia tempo"](https://www.g2.com/it/survey_responses/modmed-review-12914418)**

**Rating:** 5.0/5.0 stars

_— Berenice A._

[Read full review](https://www.g2.com/it/survey_responses/modmed-review-12914418)

#### What Are G2 Users Discussing About ModMed?

- [What do you like most about ModMed for healthcare management, and what would you suggest improving?](https://www.g2.com/it/discussions/what-do-you-like-most-about-modmed-for-healthcare-management-and-what-would-you-suggest-improving)
- [A cosa serve ModMed?](https://www.g2.com/it/discussions/what-is-modmed-used-for) - 1 comment
- [What is Modmed boost?](https://www.g2.com/it/discussions/what-is-modmed-boost) - 1 comment
- [What is EMA software?](https://www.g2.com/it/discussions/what-is-ema-software)
- [What is EMA modernizing medicine?](https://www.g2.com/it/discussions/what-is-ema-modernizing-medicine)

### [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews)

eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been a trusted partner in the healthcare industry since 1999, with over 180,000 physicians and more than one million medical professionals using their solutions. eCW EMR is a comprehensive, secure, scalable, intelligent cloud solution that allows providers to access their data from anywhere at any time. It features cutting-edge technology that help you develop processes and strategies to improve office efficiencies. These “AI assistants” include PRISMA, a health information search engine that brings together patient records from a variety of healthcare systems; Scribe, an automated documentation tool that saves time and enhances accuracy; and Eva, a virtual assistant that gives providers access to patient histories, health records, and scheduling at the point of care. These features streamline workflows and automate administrative tasks so providers can focus more on patient care. eCW RCM and billing services allow healthcare providers to streamline billing processes and improve their bottom line. Whether providers manage their billing in-house or outsource it to eCW, they can be assured of high-quality services and achieve up to a 98% or higher first-pass acceptance rate. The in-office billing solutions provide increased control over the billing process, improved accuracy and efficiency, and reduced costs associated with outsourcing. Providers can also automate their billing solutions using bots, which can help reduce administrative burdens and improve accuracy. For providers who prefer to outsource their billing, eCW services provide experienced billing professionals who use the latest technology and best practices to ensure timely and accurate billing while providing comprehensive reporting and analytics to help providers manage their revenue cycle. eCW offers patient engagement tools that benefit front office staff and healthcare providers. For front office staff, online check-in and online appointment booking tools can significantly reduce administrative burdens and improve patient satisfaction. For healthcare providers, tools such as Patient Portal, Messenger, healow Pay, and telehealth can improve care coordination, enhance the patient experience, and provide virtual care options. With the rise of Value-Based Care, the healthcare industry has shifted its focus from quantity to quality of care. Providers are now incentivized to deliver high-quality care that produces positive patient outcomes rather than focusing on more services. This shift has also created new challenges, particularly in care coordination, coding, and population health management. eCW bridges these gaps by offering tools including HEDIS, Chronic Care Management, Transition Care Management, Care Plan Oversight, and Remote Patient Monitoring, enabling providers to better manage patient populations, and improve care coordination. These tools help providers deliver high-quality care that meets the needs of both patients, providers, and payers, positioning them for success in the Value-Based Care landscape. eCW offers a comprehensive suite of healthcare IT solutions that help providers deliver high-quality care while improving practice efficiency and revenue cycle management.

**Average Rating:** 3.7/5.0

**Total Reviews:** 158

#### How Do G2 Users Rate eClinicalWorks?

- **Workflow Management:** 8.2/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.9/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind eClinicalWorks?

- **Seller:** [eClinicalWorks](https://www.g2.com/sellers/eclinicalworks)
- **Year Founded:** 1999
- **HQ Location:** Westborough, MA
- **Twitter:** @eClinicalWorks  
21,008 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8b70da2e0cc30cf0df789afc18ebf61eb6be06aa100e36c0f242ea5068897db&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21867%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,417 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Medical Assistant
- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 52% Small, 32% Medium

#### What Do G2 Reviewers Say About eClinicalWorks?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of eClinicalWorks, finding it user-friendly and efficient for their needs.
- Users appreciate the **easy-to-use interface** of eClinicalWorks, enhancing workflow and focus with helpful features.
- Users appreciate the **easy accessibility** of eClinicalWorks, enhancing focus and efficiency in small businesses.
- Users value the **efficient appointment scheduling** with eClinicalWorks, keeping all medical documents updated and accessible.
- Users appreciate the **booking ease** of eClinicalWorks, ensuring seamless appointment scheduling and up-to-date documents.

##### Cons

- Users find the **slow loading times** of eClinicalWorks frustrating, impacting productivity and overall experience during multitasking.
- Users experience **slow performance** with eClinicalWorks, often facing lags and frequent automatic logouts while multitasking.
- Users experience **system instability** with eClinicalWorks, facing lag and automatic logouts that hinder multitasking efficiency.
- Users often face **technical issues** with eClinicalWorks, experiencing lagging, automatic logouts, and inefficient updates.
- Users often face **login issues** , including automatic logouts and frustrating lag times affecting their workflow.

#### What Are Recent G2 Reviews of eClinicalWorks?

**["Versatile EHR for Clinical Operations, Care Coordination, and Population Health"](https://www.g2.com/survey_responses/eclinicalworks-review-12750469)**

**Rating:** 4.5/5.0 stars

_— Reneisha H._

[Read full review](https://www.g2.com/survey_responses/eclinicalworks-review-12750469)

**["Comprehensive EHR Solution, Streamlines Workflows Efficiently"](https://www.g2.com/survey_responses/eclinicalworks-review-13094240)**

**Rating:** 4.5/5.0 stars

_— Akash C._

[Read full review](https://www.g2.com/survey_responses/eclinicalworks-review-13094240)

#### What Are G2 Users Discussing About eClinicalWorks?

- [What is eClinicalWorks used for?](https://www.g2.com/discussions/what-is-eclinicalworks-used-for)

### [Curogram](https://www.g2.com/it/products/curogram/reviews)

Curogram è una piattaforma di coinvolgimento e comunicazione dei pazienti tutto-in-uno, conforme a HIPAA, che si integra perfettamente con praticamente qualsiasi cartella clinica elettronica (EMR). Progettata per gli studi medici, semplifica le operazioni di front-office, aumenta i ricavi e migliora significativamente l'esperienza del paziente.

**Average Rating:** 4.8/5.0

**Total Reviews:** 99

#### How Do G2 Users Rate Curogram?

- **Gestione del flusso di lavoro:** 9.6/10 (Category avg: 8.9/10)
- **Ritiene che the product sia stato un valido partner commerciale?:** 9.8/10 (Category avg: 8.7/10)
- **Gestione della Soddisfazione del Paziente:** 9.6/10 (Category avg: 8.5/10)
- **Comunicazioni con i pazienti:** 9.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Curogram?

- **Venditore:** [Curogram](https://www.g2.com/it/sellers/curogram)
- **Sito web dell'azienda:** curogram.com
- **Anno di Fondazione:** 2016
- **Sede centrale:** Newport Beach, US
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d09b4a4a7f04f42a3deeb85c95960cfa03a885a7345453c7a57b3c4219456cc4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcurogram%2F&secure%5Burl_type%5D=linkedin_company_website)  
97 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager
- **Top Industries:** Pratica medica, Ospedali e assistenza sanitaria
- **Company Size:** 73% Small, 11% Medium

#### What Do G2 Reviewers Say About Curogram?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** di Curogram, migliorando la comunicazione con i pazienti e ottimizzando efficacemente le operazioni quotidiane.
- Gli utenti apprezzano la **comunicazione efficiente con i pazienti** di Curogram, che semplifica i flussi di lavoro e migliora il coinvolgimento.
- Gli utenti apprezzano Curogram per la sua **comunicazione semplice ed efficace con i pazienti** , migliorando il coinvolgimento e semplificando i flussi di lavoro senza sforzo.
- Gli utenti apprezzano la **comunicazione efficiente** facilitata da Curogram, migliorando i flussi di lavoro e riducendo la dipendenza dalle chiamate telefoniche.
- Gli utenti apprezzano il **supporto clienti reattivo** di Curogram, che migliora la loro esperienza e semplifica le comunicazioni.

##### Cons

- Gli utenti affrontano **problemi di messaggistica** con Curogram, inclusi errori di instradamento dei messaggi e mancanza di capacità di chiamata telefonica che ostacolano la comunicazione.
- Gli utenti esprimono preoccupazione per la **reportistica inadeguata** , citando una personalizzazione e un'integrazione limitate che influenzano l'utilità complessiva.
- Gli utenti affrontano **problemi di messaggistica** con Curogram, inclusi ritardi e messaggi instradati in modo errato che interrompono il flusso di lavoro e la comunicazione.
- Gli utenti evidenziano una **scarsa integrazione** , notando difficoltà con la compatibilità EMR e la necessità di migliorare i flussi di lavoro tra le piattaforme.
- Gli utenti notano **scarse capacità** di reporting, poiché molte funzioni richiedono supporto, limitando l'autoservizio efficiente e l'integrazione.

#### What Are Recent G2 Reviews of Curogram?

**["Comunicazione senza sforzo con i pazienti, necessita di una migliore fusione"](https://www.g2.com/it/survey_responses/curogram-review-12793642)**

**Rating:** 5.0/5.0 stars

_— Kevin M._

[Read full review](https://www.g2.com/it/survey_responses/curogram-review-12793642)

**["Comunicazione del paziente semplificata e integrazione senza soluzione di continuità, oltre a una rapida risoluzione dei problemi"](https://www.g2.com/it/survey_responses/curogram-review-12667095)**

**Rating:** 5.0/5.0 stars

_— Michelle M._

[Read full review](https://www.g2.com/it/survey_responses/curogram-review-12667095)

### [Adit](https://www.g2.com/it/products/adit/reviews)

Adit è una piattaforma di gestione delle pratiche completamente integrata che semplifica le operazioni, la comunicazione e il coinvolgimento dei pazienti nel settore sanitario. Con funzionalità VoIP avanzate come ID chiamante del paziente, accesso mobile, messaggi di testo per chiamate perse e comunicazione con un solo numero, i team rimangono connessi. I moduli digitali intelligenti di Adit si sincronizzano con gli EHR, si assegnano automaticamente in base al tipo di appuntamento e attivano promemoria per la storia medica. I pagamenti sono fluidi con piani flessibili, Text-to-Pay e registrazione automatica nel libro mastro. Il richiamo dei pazienti è ottimizzato con promemoria automatici, messaggi di testo di massa e campagne email. Le analisi rivelano tendenze di assenza, lacune nei richiami e approfondimenti sui ricavi. Le verifiche assicurative sono automatizzate, Adit estrae i programmi, raccoglie le informazioni mancanti sui pazienti e sincronizza i dati nel file del paziente. Con flussi di lavoro personalizzabili, flussi di chiamata e monitoraggio dell'accettazione del trattamento, Adit porta chiarezza alla complessità e aiuta le pratiche a crescere con fiducia. È ora di scambiare tutti i tuoi strumenti di gestione delle pratiche per uno solo.

**Average Rating:** 4.8/5.0

**Total Reviews:** 94

#### How Do G2 Users Rate Adit?

- **Gestione del flusso di lavoro:** 9.4/10 (Category avg: 8.9/10)
- **Ritiene che the product sia stato un valido partner commerciale?:** 9.3/10 (Category avg: 8.7/10)
- **Gestione della Soddisfazione del Paziente:** 9.4/10 (Category avg: 8.5/10)
- **Comunicazioni con i pazienti:** 9.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Adit?

- **Venditore:** [Adit](https://www.g2.com/it/sellers/adit)
- **Anno di Fondazione:** 2013
- **Sede centrale:** Remote, US
- **Twitter:** @aditadv  
100 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c7f2cf42076586352a6ec09a6af8fe929841a040ebdd44c19c388074fdbae376&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9319466&secure%5Burl_type%5D=linkedin_company_website)  
562 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Dentist
- **Top Industries:** Ospedali e assistenza sanitaria, Salute, benessere e fitness
- **Company Size:** 82% Small, 4% Medium

#### What Do G2 Reviewers Say About Adit?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti lodano Adit per la sua **facilità d'uso** , migliorando la comunicazione con i pazienti e semplificando la pianificazione degli appuntamenti senza problemi.
- Gli utenti apprezzano Adit per la sua **comunicazione efficace con i pazienti** , migliorando le connessioni e semplificando significativamente i flussi di lavoro dell'ufficio.
- Gli utenti apprezzano Adit per i suoi **fantastici strumenti di comunicazione** , che migliorano il coinvolgimento dei pazienti e semplificano la gestione degli appuntamenti.
- Gli utenti apprezzano Adit per la sua **comunicazione migliorata con i pazienti** , migliorando le conferme degli appuntamenti e riducendo efficacemente le assenze.
- Gli utenti apprezzano molto la **comunicazione efficace tramite messaggi** di Adit, migliorando significativamente il coinvolgimento dei pazienti e la pianificazione degli appuntamenti.

##### Cons

- Gli utenti hanno affrontato **problemi tecnici** con Adit, inclusi problemi di integrazione e limitazioni nell'elaborazione dei pagamenti che ostacolano la produttività.
- Gli utenti trovano che Adit abbia **funzionalità limitate** , mancando di funzionalità essenziali che apprezzavano in precedenza, causando inconvenienti e costi aggiuntivi.
- Gli utenti segnalano **problemi di messaggistica** con Adit, portando a messaggi accidentali e occasionali malfunzionamenti che interrompono la comunicazione.
- Gli utenti trovano **l'usabilità del sistema incoerente** e suggeriscono miglioramenti per un'esperienza più intuitiva e un supporto migliore.
- Gli utenti affrontano **problemi di chiamata** con Adit, inclusi glitch e statico che interrompono le operazioni quotidiane e la comunicazione.

#### What Are Recent G2 Reviews of Adit?

**["Adit è fantastico!"](https://www.g2.com/it/survey_responses/adit-review-12921822)**

**Rating:** 5.0/5.0 stars

_— Courtney L._

[Read full review](https://www.g2.com/it/survey_responses/adit-review-12921822)

**["Adit: Servizio Clienti Eccezionale e Comunicazione Senza Soluzione di Continuità"](https://www.g2.com/it/survey_responses/adit-review-13148044)**

**Rating:** 5.0/5.0 stars

_— Jennifer H._

[Read full review](https://www.g2.com/it/survey_responses/adit-review-13148044)

#### What Are G2 Users Discussing About Adit?

- [A cosa serve Adit?](https://www.g2.com/it/discussions/what-is-adit-used-for)

### [NexHealth](https://www.g2.com/it/products/nexhealth/reviews)

NexHealth è la piattaforma per l'esperienza del paziente che fornisce una vera automazione della pratica. Ti aiutiamo a eliminare le attività noiose che rallentano il tuo team e li tengono legati alla reception. La nostra tecnologia proprietaria Synchronizer si sincronizza direttamente con il tuo sistema di registrazione sanitaria in tempo reale, con aggiornamenti che appaiono in secondi, non minuti o ore. Questa sincronizzazione unica e affidabile significa che puoi effettivamente automatizzare ogni fase del percorso del paziente, dalla prenotazione al pagamento, senza gli errori e i ritardi comuni su altre piattaforme. Il nostro software di prenotazione per i pazienti ti aiuta a riempire il calendario senza infinite telefonate. La prenotazione online in tempo reale consente ai pazienti di programmare 24/7 mentre la nostra lista d'attesa automatizzata riempie le cancellazioni dell'ultimo minuto in pochi minuti. Riporta i pazienti per le cure di cui hanno bisogno con messaggi di richiamo automatici per i pazienti. I nostri unici link di prenotazione con 1 clic rendono facile per i pazienti programmare i follow-up tramite SMS o email senza un portale per i pazienti, risparmiando al tuo team ore di contatti manuali e deliziando i pazienti con meno passaggi per fissare un appuntamento. Gestisci l'intero processo di accettazione dei pazienti con il nostro software di moduli digitali conforme a HIPAA che elimina la necessità di documenti cartacei e l'inserimento manuale dei dati. Digitalizziamo i tuoi moduli esistenti per te o puoi facilmente crearne di tuoi con il potente generatore di moduli. Raccogli tutti i dati di cui hai bisogno - dal consenso, alla storia, ai pagamenti e altro ancora. Le informazioni sui pazienti si sincronizzano automaticamente con il loro record nel tuo EHR, risparmiandoti ore di tempo e riducendo gli errori nei dati. Rimani in orario con i pazienti che si presentano con i loro moduli di accettazione già completati inviando automaticamente i moduli giusti prima di ogni appuntamento. Successivamente, NexHealth ti aiuta a eliminare il gioco del telefono con una suite completa di comunicazione con i pazienti. Automatizza tutto, dalle sequenze di promemoria per appuntamenti personalizzabili che riducono le assenze alle richieste di recensioni dopo gli appuntamenti che migliorano la tua reputazione online utilizzando il feedback dei tuoi pazienti più felici. La nostra messaggistica bidirezionale conforme a HIPAA consente al tuo team di inviare messaggi di testo direttamente ai pazienti, ponendo fine al gioco del telefono una volta per tutte. Infine, ricevi pagamenti più velocemente con terminali in ufficio e richieste di pagamento digitali che si sincronizzano con il tuo registro EHR. Puoi riscuotere saldi in sospeso con semplici richieste di pagamento tramite testo ed email che rendono conveniente per i pazienti pagare. Ledger Sync mostra istantaneamente chi ha un saldo e registra automaticamente i pagamenti nel record del paziente con l'attribuzione corretta del fornitore e della procedura, risparmiando ore di tempo amministrativo prezioso ogni settimana. Libera il tuo team da compiti ripetitivi in modo che possano concentrarsi su ciò che conta di più: i pazienti. Inizia con una fatturazione flessibile, mese per mese e senza contratti a lungo termine.

**Average Rating:** 4.8/5.0

**Total Reviews:** 124

#### How Do G2 Users Rate NexHealth?

- **Gestione del flusso di lavoro:** 9.3/10 (Category avg: 8.9/10)
- **Ritiene che the product sia stato un valido partner commerciale?:** 9.6/10 (Category avg: 8.7/10)
- **Gestione della Soddisfazione del Paziente:** 9.5/10 (Category avg: 8.5/10)
- **Comunicazioni con i pazienti:** 9.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind NexHealth?

- **Venditore:** [Nex Health](https://www.g2.com/it/sellers/nex-health)
- **Sito web dell'azienda:** nexhealth.com
- **Anno di Fondazione:** 2017
- **Sede centrale:** San Francisco, California
- **Twitter:** @nexhealthHQ  
2,139 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfaa14535ea9887ca2b7523601d44f57d67684c29ffabf3887e8c9fb4fb14ba2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5366106%2F&secure%5Burl_type%5D=linkedin_company_website)  
190 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Dentist
- **Top Industries:** Ospedali e assistenza sanitaria, Pratica medica
- **Company Size:** 89% Small, 9% Medium

#### What Do G2 Reviewers Say About NexHealth?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** di NexHealth, facilitando una comunicazione senza interruzioni e un'elaborazione dei pagamenti efficiente.
- Gli utenti elogiano il **supporto clienti reattivo** di NexHealth, apprezzando l'assistenza rapida e le soluzioni di comunicazione efficaci.
- Gli utenti apprezzano gli **strumenti di comunicazione efficaci** di NexHealth, migliorando significativamente l'efficienza e l'interazione con i pazienti nelle pratiche.
- Gli utenti apprezzano la **comodità dei moduli online** con NexHealth, migliorando l'efficienza nella gestione delle interazioni con i pazienti.
- Gli utenti apprezzano la **facilità di comunicazione con i pazienti** offerta da NexHealth, migliorando le relazioni e facilitando interazioni efficaci.

##### Cons

- Gli utenti affrontano **problemi di messaggistica** con NexHealth, sperimentando inconvenienti e inefficienze a causa della mancanza di automazione e della navigazione complessa.
- Gli utenti spesso affrontano **problemi tecnici** come ritardi e problemi di sincronizzazione, che influenzano l'efficienza del checkout e l'esperienza utente.
- Gli utenti trovano **funzionalità limitate** in NexHealth, rendendo i compiti onerosi e richiedendo molteplici soluzioni alternative per l'efficienza.
- Gli utenti trovano la **gestione degli appuntamenti difficile** a causa della navigazione complicata e della mancanza di generazione automatica dei messaggi.
- Gli utenti spesso affrontano **problemi di sincronizzazione del calendario** che portano a informazioni mancanti e difficoltà tecniche.

#### What Are Recent G2 Reviews of NexHealth?

**["Partito e Tornato Felicemente"](https://www.g2.com/it/survey_responses/nexhealth-review-13108173)**

**Rating:** 5.0/5.0 stars

_— Matthew U._

[Read full review](https://www.g2.com/it/survey_responses/nexhealth-review-13108173)

**["Opzioni flessibili di assicurazione, carta di credito e messaggistica in Nexhealth"](https://www.g2.com/it/survey_responses/nexhealth-review-12954504)**

**Rating:** 4.0/5.0 stars

_— Shawn M._

[Read full review](https://www.g2.com/it/survey_responses/nexhealth-review-12954504)

#### What Are G2 Users Discussing About NexHealth?

- [How do you use Nexhealth?](https://www.g2.com/it/discussions/how-do-you-use-nexhealth)
- [How many employees does NexHealth have?](https://www.g2.com/it/discussions/how-many-employees-does-nexhealth-have)
- [Is NexHealth secure?](https://www.g2.com/it/discussions/is-nexhealth-secure)
- [What does NexHealth do?](https://www.g2.com/it/discussions/what-does-nexhealth-do)

### [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews)

Pabau is the all-in-one practice management platform built to help healthcare clinics and med spas run smarter, grow faster, and deliver outstanding client care. Trusted by over 3500 practices worldwide, Pabau acts as your mission control – combining powerful revenue-driving tools with smart automations that save time and reduce admin. From integrated payments and card-on-file charging to EMRs, charting, calendars, online bookings, inventory tracking, and before-and-after photo storage – everything you need is in one place. Automate pre-care and after-care emails, send appointment reminders via SMS or email, manage your reputation, and run multi-location operations effortlessly. With Pabau, you’ll spend less time on admin and more time doing what you do best – while your marketing runs in the background.

**Average Rating:** 4.7/5.0

**Total Reviews:** 312

#### How Do G2 Users Rate Pabau Practice Management?

- **Workflow Management:** 9.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 9.2/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Pabau Practice Management?

- **Seller:** [Pabau](https://www.g2.com/sellers/pabau)
- **Year Founded:** 2012
- **HQ Location:** London, England
- **Twitter:** @PabauCRM  
653 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1e62291661305829baabe76291111dfe0d0442e9aff3494b1e26cb6ab61abac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpabau-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
167 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Doctor
- **Top Industries:** Medical Practice, Health, Wellness and Fitness
- **Company Size:** 99% Small, 1% Medium

#### What Do G2 Reviewers Say About Pabau Practice Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **amazing customer support** of Pabau, highlighting their genuine investment in user success and assistance.
- Users find Pabau Practice Management to be **incredibly easy to use** , integrating multiple functionalities effortlessly for convenience.
- Users find the team at Pabau to be **very helpful** , ensuring a smooth onboarding experience with extensive support.
- Users commend the **exceptional staff support** at Pabau, noting their dedication and thorough assistance in meeting business needs.
- Users value the **wide range of easy-to-use features** in Pabau Practice Management that enhance clinic operations.

##### Cons

- Users face occasional **technical issues** , including system errors and glitches, which can disrupt their experience with Pabau.
- Users find the setup **slightly confusing** , yet appreciate the helpful staff and regular guidance through the process.
- Users find the **difficult setup** of Pabau Practice Management frustrating, despite helpful staff and ongoing support.
- Users find the **difficult learning process** with Pabau challenging, especially with non-intuitive features that need training.
- Users find the **limited features** on Pabau Practice Management hinder intuitive use and require additional training for efficiency.

#### What Are Recent G2 Reviews of Pabau Practice Management?

**["An All-in-One Platform That Continues to Improve Our Practice"](https://www.g2.com/survey_responses/pabau-practice-management-review-13074761)**

**Rating:** 5.0/5.0 stars

_— Verified User in Cosmetics_

[Read full review](https://www.g2.com/survey_responses/pabau-practice-management-review-13074761)

**["Seamless All-in-One Clinic System with Great Pabau Support"](https://www.g2.com/survey_responses/pabau-practice-management-review-12789827)**

**Rating:** 5.0/5.0 stars

_— Nicole F._

[Read full review](https://www.g2.com/survey_responses/pabau-practice-management-review-12789827)

#### What Are G2 Users Discussing About Pabau Practice Management?

- [What do you like most about Pabau for managing your medical practice, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-pabau-for-managing-your-medical-practice-and-what-improvements-would-you-suggest)

### [Phreesia](https://www.g2.com/products/phreesia/reviews)

Phreesia’s award-winning, AI-powered platform helps practices and health systems expand capacity, streamline workflows, accelerate collections and deliver modern patient experiences—without adding staff. Trusted by 4,700 healthcare organizations: With 20+ years of experience, Phreesia powers 1 in 6 U.S. patient visits (180M+ annually) and is proven to drive measurable operational and financial improvements. Highly recommended: 9 in 10 clients would recommend Phreesia. With Phreesia, you can: • Let AI handle inbound and outbound calls so your staff doesn’t have to. Automate scheduling, prescription refills, recalls, payment outreach, referrals and more with Phreesia VoiceAI—your 24/7 AI agent. • Expand your capacity and streamline patient intake: Across our network, 85% of patients check themselves in, saving 5+ minutes of staff time per visit. Maximize front-office efficiency by digitally collecting patient information, consents and medical history and more before the visit. • Get paid more, faster with flexible payment options, including Apple Pay® and Google Pay™, online payments, payment plans, card on file and more. 80%+ of patients pay their copay at point of service with Phreesia. • Eliminate paper statements—Phreesia automatically sends patients itemized digital statements as soon as their EOB is ready, helping practices get paid 4x faster. • Make scheduling effortless by letting patients self-schedule appointments on their own time. Phreesia VoiceAI handles scheduling calls and outreach, while automated reminders reduce no-shows and Appointment Accelerator® automatically fills open slots. • Reduce denials and save staff time with automated, AI-enabled eligibility and benefits verification. Phreesia confirms coverage instantly, selects the correct copay, flags out-of-network status and gives patients visibility into their benefits—helping you prevent errors, collect sooner and improve the patient experience. Let’s face it, registration = revenue. • Acquire new patients at no added cost with MediFind—our free clinician finder helps your practice get discovered and enables patients to seamlessly book appointments through embedded self-scheduling. • Close gaps in care with our robust library of clinical screening tools and customizable patient outreach messaging options. Double the number of clinical screenings you conduct by administering them automatically with Phreesia. • Engage patients in their care and provide the modern, convenient experience they expect. Across our network, 96% of patients are satisfied with their Phreesia experience. You’ll also benefit from: Actionable analytics: Gain deeper insights into intake patterns, revenue cycle metrics, appointment workflows, clinical performance and more. Privacy and security: We’re honored to have our efforts recognized with many of the industry’s most well-known certifications, including: • HITRUST CSF Certification • Payment Card Industry Data Security Standard (PCI-DSS) Level 1 Service Provider • Security Organization Control (SOC) 2 Type 2 • PCI Point-to-Point Encryption (P2PE) “Every Phreesia product helps the business do better and generate more revenue—it’s such a beautiful rhythm. Our patient population has grown tremendously, our staff is fully utilized, and we’re able to fully engage with our patients and meet them where they want to be met. We really couldn’t do it all without Phreesia.” -Liz Galvan, Practice Manager, MyOBGYN

**Average Rating:** 3.9/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate Phreesia?

- **Workflow Management:** 9.7/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 9.8/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Phreesia?

- **Seller:** [Phreesia](https://www.g2.com/sellers/phreesia)
- **Year Founded:** 2005
- **HQ Location:** Wilmington, DE
- **Twitter:** @phreesia  
1,542 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8a7f3916ebc8e908dadb36fcd3bec30d507f110c78ad975b0a5bb1d98ba5492&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F64726%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,519 employees on LinkedIn®
- **Ownership:** NYSE: PHR

#### Who Uses This Product?

- **Who Uses This:** Office Manager
- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 56% Small, 38% Medium

#### What Do G2 Reviewers Say About Phreesia?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Phreesia, enjoying its user-friendly interface and efficient scheduling features.
- Users appreciate the **time-saving features** of Phreesia, significantly reducing check-in durations and streamlining scheduling processes.
- Users praise the **exceptional customer support** of Phreesia, noting responsiveness and proactive assistance throughout implementation and beyond.
- Users value the **intuitive and customizable features** of Phreesia, enhancing patient intake and communication efficiency.
- Users appreciate the **efficiency** of Phreesia, significantly reducing check-in times and enhancing overall productivity.

##### Cons

- Users note a **steep learning curve** for new features and training that could be more structured and cohesive.
- Users often face **technical issues** with integration and system usability, impacting efficiency and functionality negatively.
- Users report a **training deficiency** with Phreesia, finding the onboarding process and materials disorganized and challenging.
- Users find the **difficult setup** of Phreesia challenging, often leading to overwhelming experiences and persistent issues.
- Users face **insufficient guidance** in navigating Phreesia University, making it difficult to piece together training effectively.

#### What Are Recent G2 Reviews of Phreesia?

**["Empowers Remote Work with Ease"](https://www.g2.com/survey_responses/phreesia-review-12113577)**

**Rating:** 5.0/5.0 stars

_— Maripat E._

[Read full review](https://www.g2.com/survey_responses/phreesia-review-12113577)

**["Streamlined Patient Process with Ease of Use"](https://www.g2.com/survey_responses/phreesia-review-11700601)**

**Rating:** 5.0/5.0 stars

_— Karen H._

[Read full review](https://www.g2.com/survey_responses/phreesia-review-11700601)

#### What Are G2 Users Discussing About Phreesia?

- [What is phreesia check-in system?](https://www.g2.com/discussions/what-is-phreesia-check-in-system)
- [What is AR management phreesia?](https://www.g2.com/discussions/what-is-ar-management-phreesia)
- [What is phreesia?](https://www.g2.com/discussions/what-is-phreesia)
- [What is patient intake software?](https://www.g2.com/discussions/what-is-patient-intake-software) - 1 comment

### [Zanda (formerly Power Diary)](https://www.g2.com/it/products/zanda-formerly-power-diary/reviews)

Zanda è un sistema di gestione pratica tutto-in-uno, progettato per risparmiare tempo, ridurre lo stress e mantenere il controllo. - Gestione del calendario: pianificazione, lista d'attesa, promemoria automatici per gli appuntamenti e conferme. - Documentazione: modelli di note cliniche personalizzabili, trascrizione e perfezionamento delle sessioni potenziati dall'IA, e moduli online. - Portale clienti con prenotazione online, opzioni di riprogrammazione e cancellazione, oltre a pagamenti online, accesso alle fatture, moduli online e Telehealth. Accettazione di richieste di lista d'attesa. - Automazioni: fatturazione, follow-up degli appuntamenti, richiami, comunicazione con nuovi clienti e altro ancora. - Notifiche di pratica e Hub di comunicazione del team, e Manuale delle operazioni di pratica nella piattaforma. Progettato sia per professionisti singoli che per grandi cliniche, Zanda supporta una vasta gamma di professionisti, inclusi psicologi, fisioterapisti, logopedisti, chiropratici, consulenti e altri fornitori di salute alleata. Per darti tranquillità, Zanda offre una Garanzia di Rimborso di 12 mesi e fornisce supporto di alto livello, inclusa l'importazione gratuita dei dati. Nuove versioni: - Moduli Valutati (miglioramento dei Moduli Online) - Questo rende più facile monitorare i progressi dei clienti nel tempo utilizzando misure di risultato standard o valutazioni personalizzate, senza calcoli manuali o strumenti esterni. - Rapporti sui Progressi dei Clienti - Gli utenti ottengono una rapida panoramica dei progressi insieme alla possibilità di esplorare il contesto completo dietro ogni risultato, aiutandoli a rimanere informati e a prendere decisioni cliniche più sicure. - Rapporto sull'Utilizzo del Professionista - Fornisce ai gestori e ai proprietari delle pratiche una visibilità immediata su come viene utilizzato il tempo dei professionisti, aiutandoli a identificare il personale sottoutilizzato, quantificare l'impatto delle cancellazioni e prendere decisioni migliori sulla pianificazione e sui ricavi.

**Average Rating:** 4.7/5.0

**Total Reviews:** 294

#### How Do G2 Users Rate Zanda (formerly Power Diary)?

- **Gestione del flusso di lavoro:** 10.0/10 (Category avg: 8.9/10)
- **Ritiene che the product sia stato un valido partner commerciale?:** 9.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Zanda (formerly Power Diary)?

- **Venditore:** [Zanda](https://www.g2.com/it/sellers/zanda)
- **Sito web dell'azienda:** zandahealth.com
- **Anno di Fondazione:** 2010
- **Sede centrale:** Ballarat, AU
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7338f0bde833c2293f96a15090d4ecfe5cc95a8a2e623f85ae220ae6b3e22b78&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpower-diary%2F&secure%5Burl_type%5D=linkedin_company_website)  
70 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Psychologist, Director
- **Top Industries:** Assistenza sanitaria mentale, Salute, benessere e fitness
- **Company Size:** 94% Small, 1% Medium

#### What Do G2 Reviewers Say About Zanda (formerly Power Diary)?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti amano la **facilità d'uso** di Zanda, apprezzando la sua semplice configurazione e l'integrazione senza soluzione di continuità tutto-in-uno.
- Gli utenti apprezzano il **supporto clienti reattivo e utile** di Zanda, migliorando la loro esperienza e soddisfazione complessiva.
- Gli utenti trovano la **facilità di configurazione** di Zanda incredibilmente preziosa, semplificando l'onboarding e migliorando l'esperienza complessiva dell'utente.
- Gli utenti apprezzano la **chiara pianificazione e integrazione** di Zanda, migliorando la gestione degli appuntamenti e il monitoraggio finanziario senza sforzo.
- Gli utenti trovano il **supporto clienti utile** di Zanda e le sue funzionalità intuitive inestimabili per una gestione efficiente della pratica.

##### Cons

- Gli utenti trovano **l'impostazione dell'automazione poco chiara** , portando a inefficienze e alla necessità di gestire più piattaforme per la fatturazione.
- Gli utenti sperimentano **funzionalità limitate** in Zanda, in particolare con le prenotazioni delle stanze e le opzioni di integrazione, influenzando l'efficienza del flusso di lavoro.
- Gli utenti esprimono frustrazione per la **mancanza di funzionalità per le prenotazioni delle stanze** , ostacolando una pianificazione e gestione senza intoppi.
- Gli utenti spesso affrontano **sfide complesse di configurazione** con Zanda, portando a frustrazione e a una curva di apprendimento ripida.
- Gli utenti affrontano **problemi di pagamento** con Zanda, inclusa la mancanza di automazione e l'accesso limitato per il personale amministrativo.

#### What Are Recent G2 Reviews of Zanda (formerly Power Diary)?

**["Gestione della pratica personalizzabile ed economica"](https://www.g2.com/it/survey_responses/zanda-formerly-power-diary-review-12258829)**

**Rating:** 5.0/5.0 stars

_— Vernon K._

[Read full review](https://www.g2.com/it/survey_responses/zanda-formerly-power-diary-review-12258829)

**["Powerdiary è come avere un assistente"](https://www.g2.com/it/survey_responses/zanda-formerly-power-diary-review-5314178)**

**Rating:** 4.5/5.0 stars

_— Karen M._

[Read full review](https://www.g2.com/it/survey_responses/zanda-formerly-power-diary-review-5314178)

#### What Are G2 Users Discussing About Zanda (formerly Power Diary)?

- [What does Power Diary do?](https://www.g2.com/it/discussions/what-does-power-diary-do) - 1 comment
- [Esiste un'app per il diario energetico?](https://www.g2.com/it/discussions/is-there-an-app-for-power-diary) - 3 comments
- [What is the purpose of practice management software?](https://www.g2.com/it/discussions/what-is-the-purpose-of-practice-management-software)
- [Che cos'è il power dairy?](https://www.g2.com/it/discussions/what-is-power-dairy) - 1 comment

### [Carepatron](https://www.g2.com/es/products/carepatron/reviews)

Carepatron es una solución integral de software de gestión de prácticas diseñada para ayudar a los equipos de atención médica a gestionar eficazmente sus operaciones y mejorar la atención al paciente. Esta plataforma atiende a una amplia gama de profesionales de la salud, incluidos los profesionales independientes y los equipos más grandes, proporcionando un conjunto integrado de herramientas que agilizan varios aspectos de la gestión de prácticas. Dirigido a los proveedores de atención médica que buscan optimizar sus flujos de trabajo, Carepatron ofrece funcionalidades como reservas en línea, registros electrónicos de salud, gestión de tareas, toma de notas, mensajería segura, consultas por video y características de inteligencia artificial. Esta solución todo en uno es particularmente beneficiosa para los profesionales que buscan reducir las cargas administrativas y centrarse más en la atención al paciente. Al centralizar estas funciones esenciales, Carepatron permite a los equipos de atención médica operar de manera más eficiente, independientemente de su tamaño o especialización. Una de las características destacadas de Carepatron es su interfaz fácil de usar, que permite una personalización sencilla. Los proveedores de atención médica pueden adaptar el software para satisfacer sus necesidades específicas con solo unos pocos clics, asegurando que el sistema se alinee con los flujos de trabajo únicos de su práctica. Esta flexibilidad es crucial para las prácticas que pueden tener requisitos variables según la demografía de sus pacientes o los servicios que ofrecen. Además, el diseño de la plataforma promueve una comunicación fluida entre los miembros del equipo, mejorando la colaboración y mejorando la prestación general del servicio. Carepatron también prioriza el compromiso del paciente facilitando la reserva en línea y la mensajería segura, lo que puede llevar a un aumento en la satisfacción y retención del paciente. La inclusión de capacidades de consulta por video amplía aún más el acceso a la atención, permitiendo a los profesionales llegar a pacientes que pueden tener dificultades para asistir a citas en persona. Al integrar estas características, Carepatron no solo mejora la eficiencia operativa, sino que también contribuye a mejores resultados de salud para los pacientes. En resumen, Carepatron se destaca en la categoría de software de gestión de prácticas al combinar un conjunto robusto de características con un énfasis en la facilidad de uso y personalización. Su capacidad para servir a una diversa gama de proveedores de atención médica mientras promueve una gestión de prácticas eficiente y una mejor atención al paciente lo convierte en una herramienta valiosa para cualquier equipo de atención médica que busque mejorar su efectividad operativa.

**Average Rating:** 4.5/5.0

**Total Reviews:** 548

#### How Do G2 Users Rate Carepatron?

- **Gestión del flujo de trabajo:** 8.5/10 (Category avg: 8.9/10)
- **¿Ha sido the product un buen socio para hacer negocios?:** 9.2/10 (Category avg: 8.7/10)
- **Gestión de la satisfacción del paciente:** 8.5/10 (Category avg: 8.5/10)
- **Comunicaciones con el paciente:** 8.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Carepatron?

- **Vendedor:** [Carepatron](https://www.g2.com/es/sellers/carepatron)
- **Sitio web de la empresa:** www.carepatron.com
- **Año de fundación:** 2018
- **Ubicación de la sede:** 408 W 14th Street New York, NY 10014
- **Twitter:** @CarepatronHQ  
292 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8b9d1d011c1e85433bd1a53e905381b744bf1d525fd417b7bd04599b7505856&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcarepatron&secure%5Burl_type%5D=linkedin_company_website)  
51 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Terapeuta, Propietario
- **Top Industries:** Atención de la salud mental, Salud, bienestar y fitness
- **Company Size:** 91% Small, 3% Medium

#### What Do G2 Reviewers Say About Carepatron?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran la **facilidad de uso** de Carepatron, encontrándolo intuitivo y conveniente para gestionar las reservas de clientes sin problemas.
- Los usuarios aprecian los **precios asequibles** de Carepatron, lo que lo convierte en una opción económica para los profesionales.
- Los usuarios aprecian la **interfaz estética y fácil de usar** de Carepatron, mejorando su experiencia laboral y productividad.
- Los usuarios encuentran al **personal extremadamente servicial** , mejorando su experiencia con un soporte al cliente rápido y efectivo.
- Los usuarios aprecian la **eficiencia** de Carepatron, destacando su reserva sin problemas y características automatizadas que mejoran la productividad.

##### Cons

- Los usuarios expresan frustración con las **funciones limitadas** de Carepatron, lo que afecta la eficiencia y la integración con sus flujos de trabajo profesionales.
- Los usuarios expresan un deseo por **funciones faltantes** como correos electrónicos personalizables, IA mejorada y opciones de facturación adicionales.
- Los usuarios expresan frustración por las **opciones limitadas de procesamiento de pagos** en Carepatron, deseando más flexibilidad.
- Los usuarios experimentan varios **problemas técnicos** con Carepatron, afectando la integración, la funcionalidad de IA y la facilidad de uso en general.
- Los usuarios experimentan **opciones de personalización limitadas** en Carepatron, lo que afecta la flexibilidad para adaptar el sistema a necesidades específicas.

#### What Are Recent G2 Reviews of Carepatron?

**["Plantillas personalizables, comunidad activa y portal de pacientes e facturación fluido"](https://www.g2.com/es/survey_responses/carepatron-review-13015493)**

**Rating:** 5.0/5.0 stars

_— Sheri G._

[Read full review](https://www.g2.com/es/survey_responses/carepatron-review-13015493)

**["Las plantillas fáciles simplifican las evaluaciones de casos"](https://www.g2.com/es/survey_responses/carepatron-review-13051702)**

**Rating:** 4.0/5.0 stars

_— Belle K._

[Read full review](https://www.g2.com/es/survey_responses/carepatron-review-13051702)

### [Agentforce Health (formerly Salesforce Health Cloud)](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews)

Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First \*Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers \*Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management \*Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. \*Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value \*Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams \*Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents \*Eliminate manual entry with Document AI to extract and digitize clinical data from forms \*Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box \*Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more \*Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more \*Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care \*Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau \*Enable care teams with actionable, AI-powered insights at the point of service \*Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step \*Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence \*Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability \*Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more \*Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration \*Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau

**Average Rating:** 3.9/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate Agentforce Health (formerly Salesforce Health Cloud)?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Agentforce Health (formerly Salesforce Health Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 43% Large, 32% Medium

#### What Do G2 Reviewers Say About Agentforce Health (formerly Salesforce Health Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Agentforce Health, allowing seamless tracking of patient data without switching systems.
- Users value the **Patient 360 view** , streamlining patient progress tracking within a unified interface.
- Users value the **Patient 360 view** for its seamless integration, enhancing clinician workflow and improving patient monitoring.
- Users value the **Patient 360 view** , streamlining patient data tracking and improving clinician efficiency in care delivery.
- Users value the **Patient 360 view** for its seamless tracking of patient data, enhancing clinical efficiency.

##### Cons

- Users find the **complex interface** challenging, requiring significant effort for initial configuration and data mapping.
- Users experience **slow loading** times, especially with the "Patient Timeline" for patients with extensive historical data.
- Users face **slow performance** with the Patient Timeline, especially with extensive patient history impacting efficiency.
- Users face **complex software limitations** , especially with initial configuration and slow loading of patient data.
- Users find the **initial configuration overly complex** , requiring substantial effort and middleware for effective data mapping.

#### What Are Recent G2 Reviews of Agentforce Health (formerly Salesforce Health Cloud)?

**["A Robust Platform for Patient Data, but Implementation is Heavy"](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060)**

**Rating:** 4.5/5.0 stars

_— Chintan S._

[Read full review](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060)

**["Salesforce Health Cloud Review"](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294)**

**Rating:** 4.5/5.0 stars

_— Vikas S._

[Read full review](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294)

#### What Are G2 Users Discussing About Agentforce Health (formerly Salesforce Health Cloud)?

- [Who uses Salesforce health Cloud?](https://www.g2.com/discussions/who-uses-salesforce-health-cloud)
- [What is included in a health Cloud license?](https://www.g2.com/discussions/what-is-included-in-a-health-cloud-license)
- [How is Salesforce used in healthcare?](https://www.g2.com/discussions/how-is-salesforce-used-in-healthcare)
- [What does Salesforce health Cloud do?](https://www.g2.com/discussions/what-does-salesforce-health-cloud-do)

### [Spruce Health](https://www.g2.com/it/products/spruce-health/reviews)

Spruce Health è una piattaforma tutto-in-uno conforme a HIPAA costruita per l'assistenza sanitaria che riunisce chiamate, messaggi vocali, testi, messaggi sicuri, fax, video e telemedicina in un unico posto. Spruce può alimentare l'intero sistema telefonico del tuo studio con telefoni VoIP e alberi telefonici. Per pratiche avanzate, Spruce fornisce una soluzione telefonica fuori orario, messaggistica di massa, automazione del flusso di lavoro, pagamenti, pianificazione e messaggi salvati, e integrazioni EHR.

**Average Rating:** 4.7/5.0

**Total Reviews:** 343

#### How Do G2 Users Rate Spruce Health?

- **Gestione del flusso di lavoro:** 8.9/10 (Category avg: 8.9/10)
- **Ritiene che the product sia stato un valido partner commerciale?:** 9.1/10 (Category avg: 8.7/10)
- **Gestione della Soddisfazione del Paziente:** 8.2/10 (Category avg: 8.5/10)
- **Comunicazioni con i pazienti:** 9.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Spruce Health?

- **Venditore:** [Spruce](https://www.g2.com/it/sellers/spruce)
- **Sito web dell'azienda:** www.sprucehealth.com
- **Anno di Fondazione:** 2013
- **Sede centrale:** San Francisco, CA
- **Twitter:** @SpruceHealth  
642 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=51a8c1780d3b4798d20b83d7762b3faaba3114a821c58d4356aef9c3742ec1c0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspruce-health%2F&secure%5Burl_type%5D=linkedin_company_website)  
55 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Therapist
- **Top Industries:** Assistenza sanitaria mentale, Salute, benessere e fitness
- **Company Size:** 98% Small, 1% Medium

#### What Do G2 Reviewers Say About Spruce Health?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** di Spruce Health, migliorando la comunicazione sia per i fornitori che per i clienti.
- Gli utenti apprezzano l' **efficienza** di Spruce Health per una comunicazione con i clienti senza interruzioni e una gestione sicura delle informazioni.
- Gli utenti apprezzano la **facilità di comunicazione** con i clienti tramite Spruce Health, godendo delle sue funzionalità intuitive e sicure.
- Gli utenti apprezzano il **supporto clienti reattivo e utile** di Spruce Health, garantendo risoluzioni rapide e comunicazione senza intoppi.
- Gli utenti elogiano le **funzionalità di comunicazione efficiente con i pazienti** di Spruce Health, migliorando la connettività e la sicurezza nella loro pratica.

##### Cons

- Gli utenti trovano le **funzionalità limitate** di Spruce Health restrittive, specialmente per quanto riguarda i requisiti dell'account cliente per la conformità HIPAA.
- Gli utenti trovano frustrante che alcune funzionalità, come le risposte automatiche, richiedano un livello superiore, limitando la **funzionalità** complessiva.
- Gli utenti trovano Spruce Health **costoso** , soprattutto per quanto riguarda le tariffe degli utenti e le opzioni di personalizzazione aggiuntive.
- Gli utenti affrontano **problemi di messaggistica** a causa dei clienti che necessitano di account per la conformità HIPAA, complicando la comunicazione e l'archiviazione.
- Gli utenti esprimono il desiderio di migliorare le **capacità di integrazione** , in particolare con moduli personalizzati e miglioramenti del flusso di lavoro senza interruzioni.

#### What Are Recent G2 Reviews of Spruce Health?

**["L'integrazione dell'API di Spruce Health (con Keragon) mi ha fatto risparmiare ore ogni mese"](https://www.g2.com/it/survey_responses/spruce-health-review-12876074)**

**Rating:** 5.0/5.0 stars

_— Christoffer L._

[Read full review](https://www.g2.com/it/survey_responses/spruce-health-review-12876074)

**["Messaggistica Flessibile per i Pazienti con Chiara Proprietà del Fornitore"](https://www.g2.com/it/survey_responses/spruce-health-review-13181715)**

**Rating:** 5.0/5.0 stars

_— Katelyn S._

[Read full review](https://www.g2.com/it/survey_responses/spruce-health-review-13181715)

#### What Are G2 Users Discussing About Spruce Health?

- [A cosa serve Spruce Health?](https://www.g2.com/it/discussions/what-is-spruce-health-used-for)
- [What does Spruce do?](https://www.g2.com/it/discussions/spruce-health-what-does-spruce-do)
- [Cosa fa Spruce?](https://www.g2.com/it/discussions/what-does-spruce-do) - 1 comment
- [Che cos'è il software spruce?](https://www.g2.com/it/discussions/what-is-spruce-software) - 1 comment
- [Spruce è un sistema ERP?](https://www.g2.com/it/discussions/is-spruce-a-erp-system) - 10 comments

### [Klara](https://www.g2.com/it/products/klara/reviews)

Le chiamate telefoniche costanti portano a lunghi tempi di attesa, comunicazione frammentata, interminabili giochi di rimando telefonico, pazienti insoddisfatti e burnout del personale. Con Klara, le pratiche mediche sono in grado di migliorare la loro efficienza operativa e centralizzare i canali di comunicazione con i pazienti con un vero sistema di coinvolgimento, integrato con i principali EHR e utilizzato in tutta la pratica. Ogni punto di contatto lungo il percorso del paziente può essere automatizzato con Klara, dai promemoria degli appuntamenti alle istruzioni post-visita e oltre. Le pratiche possono anche comunicare con fornitori di assistenza sanitaria terzi, come le farmacie, per ridurre il tempo necessario per ottenere l'approvazione di autorizzazioni preventive. Migliorare la cura del paziente e la collaborazione è facile come inviare un messaggio di testo. Klara è un leader nella comunicazione e collaborazione con i pazienti, la cui piattaforma consente ai pazienti di prendere più controllo della loro esperienza sanitaria e alle pratiche di aumentare l'efficienza. Aiutiamo i fornitori di assistenza sanitaria conformi a HIPAA a comunicare efficacemente con i loro pazienti trasformando l'alto volume di telefonate in messaggi bidirezionali. Le pratiche mediche in specialità come dermatologia, chirurgia plastica, ginecologia, medicina di famiglia e interna, otorinolaringoiatria, pediatria, cure primarie e molte altre usano Klara per migliorare l'esperienza del paziente mentre semplificano i loro flussi di lavoro amministrativi interni.

**Average Rating:** 4.6/5.0

**Total Reviews:** 105

#### How Do G2 Users Rate Klara?

- **Gestione del flusso di lavoro:** 9.2/10 (Category avg: 8.9/10)
- **Ritiene che the product sia stato un valido partner commerciale?:** 9.0/10 (Category avg: 8.7/10)
- **Gestione della Soddisfazione del Paziente:** 9.0/10 (Category avg: 8.5/10)
- **Comunicazioni con i pazienti:** 9.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Klara?

- **Venditore:** [Klara](https://www.g2.com/it/sellers/klara)
- **Sito web dell'azienda:** www.klara.com
- **Anno di Fondazione:** 2013
- **Sede centrale:** New York, NY
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a136dfcaab706c805cb4c3fc325040525850012ad38737d8ff40f5700f062501&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetklara%2F&secure%5Burl_type%5D=linkedin_company_website)  
89 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Pratica medica, Ospedali e assistenza sanitaria
- **Company Size:** 72% Small, 21% Medium

#### What Do G2 Reviewers Say About Klara?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti amano Klara per la sua **comunicazione intuitiva** , che offre un'interazione rapida e sicura con gli studi medici.
- Gli utenti amano la **facilità d'uso** di Klara, apprezzando la comunicazione senza interruzioni e le opzioni di personalizzazione per le interazioni con i pazienti.
- Gli utenti apprezzano la **semplicità della comunicazione con i pazienti** con Klara, godendo di un facile accesso e capacità di contatto.
- Gli utenti riconoscono la **comunicazione efficiente tramite messaggi** di Klara, migliorando l'interazione con i pazienti e ottimizzando le operazioni in modo efficace.
- Gli utenti elogiano l' **interfaccia facile e intuitiva** di Klara, migliorando la produttività e la comunicazione con i pazienti.

##### Cons

- Gli utenti trovano le **funzionalità limitate** di Klara frustranti, poiché ostacolano l'uso facile e mancano delle opzioni di personalizzazione necessarie.
- Gli utenti riscontrano significativi **problemi di comunicazione** con Klara, affrontando difficoltà nell'accesso alle conversazioni passate e nel ricevere supporto tempestivo.
- Gli utenti affrontano **problemi di messaggistica** in Klara, inclusi glitch, messaggi poco chiari e difficoltà nella gestione efficace delle comunicazioni.
- Gli utenti hanno difficoltà con **problemi di ricerca** in Klara, spesso incapaci di trovare conversazioni chiuse o di localizzare i pazienti in modo efficiente.
- Gli utenti esprimono frustrazione per le **funzionalità di messaggistica limitate** , inclusi testi piccoli e mancanza di opzioni di personalizzazione.

#### What Are Recent G2 Reviews of Klara?

**["Comunicazione migliorata con i pazienti, configurazione facile"](https://www.g2.com/it/survey_responses/klara-review-12000889)**

**Rating:** 5.0/5.0 stars

_— Abigail S._

[Read full review](https://www.g2.com/it/survey_responses/klara-review-12000889)

**["Comunicazione senza sforzo con i pazienti con Klara"](https://www.g2.com/it/survey_responses/klara-review-12657112)**

**Rating:** 4.5/5.0 stars

_— KRUNAL P._

[Read full review](https://www.g2.com/it/survey_responses/klara-review-12657112)

#### What Are G2 Users Discussing About Klara?

- [A cosa serve Klara?](https://www.g2.com/it/discussions/what-is-klara-used-for)
- [Cosa fa Klara?](https://www.g2.com/it/discussions/what-does-klara-do) - 1 comment
- [Cos'è l'app Klara?](https://www.g2.com/it/discussions/what-is-klara-app) - 1 comment
- [Quanto costa Klara?](https://www.g2.com/it/discussions/how-much-does-klara-cost) - 1 comment

### [Artera](https://www.g2.com/it/products/artera/reviews)

Artera è una piattaforma di comunicazione e coinvolgimento dei pazienti progettata per assistere i fornitori di servizi sanitari nella gestione e automazione delle interazioni con i pazienti attraverso vari canali, tra cui testo, email, telefono e agenti vocali AI. Questa soluzione innovativa si rivolge a una vasta gamma di entità sanitarie, come studi specialistici, Centri di Salute Qualificati a livello Federale (FQHC), sistemi sanitari e agenzie federali, tutte le quali richiedono un coordinamento efficiente della comunicazione con i pazienti attraverso flussi di lavoro multipli. La struttura unica della piattaforma combina la sua offerta principale, Artera Harmony, con squadre di servizio AI dedicate. Questi team lavorano a stretto contatto con le organizzazioni sanitarie per sviluppare soluzioni su misura che si integrano perfettamente nei flussi di lavoro esistenti e negli ambienti di cartelle cliniche elettroniche (EHR). Questo approccio collaborativo garantisce che ogni organizzazione possa ottimizzare le proprie strategie di coinvolgimento dei pazienti mantenendo l'integrità dei propri processi operativi. Le capacità chiave di Artera migliorano significativamente l'efficienza della comunicazione con i pazienti. Gli agenti vocali AI sono particolarmente degni di nota, poiché possono gestire interazioni di routine con i pazienti come la pianificazione degli appuntamenti, i processi di accettazione, i rinvii, i pagamenti e il contatto per colmare le lacune nelle cure. Questa automazione non solo riduce il carico amministrativo sul personale sanitario, ma migliora anche l'esperienza complessiva del paziente fornendo risposte tempestive e accurate. Inoltre, la funzione Smart Inbox consolida tutte le comunicazioni con i pazienti in un'unica posizione accessibile, consentendo ai fornitori di mantenere un registro completo della cronologia e del contesto delle conversazioni attraverso diverse pratiche. I flussi di lavoro automatizzati semplificano ulteriormente i compiti di routine e i percorsi di cura complessi, inclusi i promemoria degli appuntamenti e il contatto proattivo con i pazienti. Questi flussi di lavoro sono progettati per operare senza richiedere l'intervento del personale, grazie a integrazioni profonde con le EHR che facilitano una comunicazione senza soluzione di continuità. Le squadre di servizio AI svolgono un ruolo critico in questo processo, collaborando direttamente con i team dei fornitori per progettare, implementare e supportare soluzioni AI personalizzate adattate alle esigenze specifiche di ciascuna pratica. La piattaforma di Artera supporta oltre 200 milioni di pazienti e gestisce più di 2 miliardi di comunicazioni all'anno, dimostrando le sue capacità robuste nel panorama della comunicazione sanitaria. Con integrazioni nei principali sistemi EHR e un impegno per la sicurezza, come dimostrato dalla conformità SOC 2 Type 2, HITRUST, HIPAA e dalla certificazione FedRAMP Class D, Artera dà priorità alla protezione dei dati dei pazienti. È importante sottolineare che i dati dei pazienti non vengono utilizzati per addestrare modelli AI, garantendo privacy e conformità. Con oltre 11 anni di esperienza nella comunicazione sanitaria e il riconoscimento come soluzione al primo posto in KLAS per le Comunicazioni con i Pazienti nel 2026, Artera si distingue come una soluzione completa per le organizzazioni sanitarie che cercano di migliorare il coinvolgimento dei pazienti e semplificare i processi di comunicazione.

**Average Rating:** 4.8/5.0

**Total Reviews:** 93

#### How Do G2 Users Rate Artera?

- **Gestione del flusso di lavoro:** 9.7/10 (Category avg: 8.9/10)
- **Ritiene che the product sia stato un valido partner commerciale?:** 9.6/10 (Category avg: 8.7/10)
- **Gestione della Soddisfazione del Paziente:** 10.0/10 (Category avg: 8.5/10)
- **Comunicazioni con i pazienti:** 9.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Artera?

- **Venditore:** [Artera](https://www.g2.com/it/sellers/artera)
- **Sito web dell'azienda:** artera.io
- **Anno di Fondazione:** 2015
- **Sede centrale:** Santa Barbara, US
- **Twitter:** @Artera\_io  
762 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=976736bd41c5a021848013732114a03579b63ad72296d312b2e9f055af6ecca0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9405895%2F&secure%5Burl_type%5D=linkedin_company_website)  
294 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Ospedali e assistenza sanitaria, Pratica medica
- **Company Size:** 65% Medium, 18% Large

#### What Do G2 Reviewers Say About Artera?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano gli **strumenti di comunicazione efficienti** di Artera, che consentono un rapido contatto con i pazienti tramite vari metodi.
- Gli utenti evidenziano il **design intuitivo** di Artera, rendendo la comunicazione con i pazienti e la gestione degli appuntamenti fluida ed efficiente.
- Gli utenti apprezzano la **comunicazione rapida ed efficace con i pazienti** tramite messaggi di testo, messaggi vocali ed email, migliorando l'efficienza del contatto.
- Gli utenti apprezzano le **capacità di messaggistica rapida** di Artera per una comunicazione con i pazienti facile ed efficace.
- Gli utenti apprezzano la **funzione di invio massivo di messaggi** per la sua facilità ed efficienza nel comunicare rapidamente con i pazienti.

##### Cons

- Gli utenti hanno difficoltà con **problemi di messaggistica** , in particolare nella gestione di messaggi di più team e cancellazioni di appuntamenti che influenzano il flusso di lavoro.
- Gli utenti trovano che Artera abbia **funzionalità limitate** per le organizzazioni più grandi, influenzando l'efficienza nella gestione di grandi volumi di pazienti.
- Gli utenti trovano che le **funzionalità di messaggistica limitate** ostacolino una comunicazione efficiente, specialmente per gestire grandi volumi di pazienti.
- Gli utenti sperimentano **problemi di comunicazione** con Artera, facendo affidamento sul personale per le risposte e mancando di notifiche tempestive.
- Gli utenti trovano la **navigazione difficile** in Artera frustrante, soprattutto per le organizzazioni più grandi con numerose pratiche.

#### What Are Recent G2 Reviews of Artera?

**["Artera: Campagne Semplici e Veloci con Duplicazione Facile dei Messaggi"](https://www.g2.com/it/survey_responses/artera-review-13051576)**

**Rating:** 5.0/5.0 stars

_— Daniel A._

[Read full review](https://www.g2.com/it/survey_responses/artera-review-13051576)

**["Campagne potenti per il contatto di massa e promemoria per appuntamenti"](https://www.g2.com/it/survey_responses/artera-review-13106574)**

**Rating:** 4.5/5.0 stars

_— Utente verificato in Ospedali e assistenza sanitaria_

[Read full review](https://www.g2.com/it/survey_responses/artera-review-13106574)

#### What Are G2 Users Discussing About Artera?

- [Come fa Well Health a fare soldi?](https://www.g2.com/it/discussions/how-does-well-health-make-money) - 1 comment
- [Is Well Health Technologies a buy?](https://www.g2.com/it/discussions/is-well-health-technologies-a-buy)
- [What is well company?](https://www.g2.com/it/discussions/what-is-well-company)
- [Cosa fa l'app Well?](https://www.g2.com/it/discussions/what-does-well-app-do) - 1 comment

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Spotlight Categories

[Voice Recognition Software](https://www.g2.com/categories/voice-recognition)

[Employee Engagement Software](https://www.g2.com/categories/employee-engagement)

[Online Community Management Software](https://www.g2.com/categories/online-community-management)

[Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence)

[Marketing Analytics Tools](https://www.g2.com/categories/marketing-analytics)

Similar Categories

- [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc)
- [Other Patient Experience](/categories/other-patient-experience)
- [Patient Case Management](/categories/patient-case-management)

- [Patient Intake](/categories/patient-intake)
- [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm)
- [Patient Scheduling](/categories/patient-scheduling)

- [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm)

[Browse Patient Engagement Themes](/categories/patient-engagement/themes)

 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers.

Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging).

Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration).

To qualify for inclusion in the Patient Engagement category, a product must:

- Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms
- Improve or provide insight to healthcare organizations on ways to improve patient satisfaction
- Track and measure improvement of patient experience

Top Tools at a Glance

| 

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Automated patient review solicitation with PM integration

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User Review

"Reputation Management Life Saver!"

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| 

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Two-way patient texting with EHR integration

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User Review

"Real-Time Texting Transforms Office Communication"

 |
| 

 | 

Specialty EHR-integrated patient communication and recall

 | 

User Review

"Easy-to-Use, Dependable EHR That Keeps Documentation Efficient"

 |
| 

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All-in-one clinical documentation with patient portal

 | 

User Review

"Versatile EHR for Clinical Operations, Care Coordination, and Population Health"

 |
| 

 | 

Two-way texting with EMR-integrated appointment workflows

 | 

User Review

"Effortless Patient Communication, Needs Better Merging"

 |
| 

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Two-way texting and automated appointment confirmations

 | 

User Review

"Adit is awesome!"

 |
| 

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EMR-integrated appointment filling and digital intake

 | 

User Review

"Left & Happily Came Back"

 |
| 

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Automated patient journeys with digital consents

 | 

User Review

"An All-in-One Platform That Continues to Improve Our Practice"

 |
| 

 | 

Pre-visit intake with EHR-integrated insurance verification

 | 

User Review

"Empowers Remote Work with Ease"

 |

* * *

Show More

* * *

## How Do You Choose the Right Patient Engagement Software?

### What You Should Know About Patient Engagement Software

### What is Patient Engagement Software?

Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management. 

Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR).

### What are the Common Features of Patient Engagement Software?

The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction:

[**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more. 

[**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback.

[**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information. 

**Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance. 

Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management)

### What are the Benefits of Patient Engagement Software?

**Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction. 

**Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions. 

**Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows.

### Who Uses Patient Engagement Software?

**Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments.

**Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care.

**Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind. 

#### Software Related to Patient Engagement Software

Related solutions that can be used together with patient engagement software include:

[Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement.

[Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally.

[EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former. 

[HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method. 

### Challenges with Patient Engagement Software

Software solutions can come with their own set of challenges. 

**Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app. 

**Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it.

**Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems. 

### Which Companies Should Buy Patient Engagement Software?

All health care providers interacting with patients should invest in a patient engagement solution. 

**Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume. 

**Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients.

**Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement. 

### How to Buy Patient Engagement Software

#### Requirements Gathering (RFI/RFP) for Patient Engagement Software

During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point.

#### Compare Patient Engagement Software Products

**Create a long list**

Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality. 

**Create a short list**

At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options.

**Conduct demos**

At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined. 

#### Selection of Patient Engagement Software

**Choose a selection team**

Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved.

**Negotiation**

The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.