Simple Fractal Reviews & Product Details

We have experienced a 90% reduction in the hours needed for billing data entry, allowing us to submit billing on time and with increased accuracy. Satisfaction has improved greatly, as staff can spend more time on meaningful tasks instead of repetitive work. The Reggie Bot is easy to use, reliable, and the customer support has been excellent. The value we receive for the cost is outstanding. Review collected by and hosted on G2.com.

I can't think of any real downsides. Any time we've had a minor issue, it has been quickly resolved by the support team. Review collected by and hosted on G2.com.

Working with Simple Fractal has been a consistently outstanding experience. From the very beginning, they invested real time in understanding how our entire operation works, not just the pieces we asked them to automate. They bring sharp thinking to every conversation, offer creative solutions, and handle complex requests without hesitation. Whether it’s refining a workflow or making quick adjustments to code, their team is responsive, reliable, and genuinely committed to helping us move faster. They’ve become an indispensable partner in our automation efforts. Review collected by and hosted on G2.com.

Their rates may seem steep to executives who haven’t worked with them before, but in my experience, Simple Fractal more than justifies the investment with reliable, expert‑level solutions. Review collected by and hosted on G2.com.

Working with Simple Fractal has been a game-changer for our organization! We approached Simple Fractal with a simple idea in mind, and their team helped us solidify the scope of work for an RPA solution that exceeded our expectations and our anticipated return on investment. Now, we are expanding the original bot and writing proposals for three more. The team at Simple Fractal is fantastic to work with. They bring an impressive depth of knowledge to the table, particularly in understanding the unique demands and challenges of our industry. The developers are highly skilled, flexible, responsive, and they have the expertise needed to guide us through complex technical decisions. We are excited to move forward with Simple Fractal as a trusted partner. Review collected by and hosted on G2.com.

Their RPA solutions are not inexpensive, but the sales team is skilled at helping with cost-benefit analysis and determining if a particular use-case is worthwhile financially. We found that the timeline for the development phase was drawn out longer than we expected but admittedly, this was often due to our own changes (to which the development team was extremely responsive and accommodating). Review collected by and hosted on G2.com.

Simple Fractal’s dedication to our success goes beyond the typical vendor-client relationship; they’ve been true partners to us for nearly a decade. They take the time to deeply understand our business goals, leading to innovative solutions that consistently align with our needs. After years of collaboration, I have absolute confidence in their ability to deliver with professionalism, quality, and reliability.

Simple Fractal is, without question, the most strategic and committed software partner I’ve ever worked with. Their contributions have been instrumental in our business growth, adding significant value to our organization. My relationship with Simple Fractal has been nothing short of exceptional. Review collected by and hosted on G2.com.

Their premium rates can sometimes cause friction with executives unfamiliar with their work. However, in my experience, Simple Fractal offers exceptional value, delivering quality solutions from experienced experts you can rely on. Review collected by and hosted on G2.com.

Simple Fractal is a great software development agency that excels in transforming ideas into high-quality products. They have been particularly valuable in helping us to scope our ideas, ensuring that our vision is met whilst ensuring alignment to the core of our products. The Simple Fractal team is also proactive in suggesting valuable product improvements, often identifying opportunities to enhance functionality or user experience that might have otherwise been overlooked.

In addition, the code quality delivered by Simple Fractal is always high quality, with very few errors found during QA. This dedication to quality assurance helps minimise bugs as they always deliver a polished final product that meets client expectations.

We value Simple Fractal's personable approach that makes them incredibly easy to work with. They communicate clearly, listen attentively, and are always responsive to urgent issues. Andrew, the lead developer that we work with, stands out for his deep technical expertise and leadership. He ensures that deliverables are met and that the development process is as smooth and efficient as possible. Review collected by and hosted on G2.com.

Simple Fractal provides great support during the development phase, but they could improve their documentation throughout the process. On request, they provide detailed technical documentation. It would help to have updating documentation as part of their standard development practice to maintain the high standards of the product over time to make future onboarding and maintenance more seamless. Review collected by and hosted on G2.com.

Simple Fractal has been a great partner for our organization, and has greatly improved our technology-enablement with their RPA solutions. We worked together on a bot that prompts our workforce to complete tasks - and I must say that their design and implementation was refreshingly straightforward. As with any project, we experienced unanticipated challenges that Simple Fractal worked to swiftly overcome. As someone without any programming background, it was important to find a trustworthy partner who could effectively manage standing up an automation without technical help from me and my team. Review collected by and hosted on G2.com.

Every member of the Simple Fractal team was great to work with, and I anticipate continuing to work with them for many many years to come. Review collected by and hosted on G2.com.

Simple Fractal quickly developed an understanding of our key Business Processes, Systems and Skills. They built out Automation Solutions that were robust, intuitive and effective. These innovations allowed our business to scale efficiently in a time of Labor uncertainty and accelerated company growth. Review collected by and hosted on G2.com.

Our biggest challenge was finding the 'internal' Business Analyst capacity to keep up with the seemingly limitless opportunities for us to improve through RPA. Fortunately for us, each new Bot delivered became a foundational underpinning for the next one. Review collected by and hosted on G2.com.

Their staff is easy to work with and incredibly thoughful about approach. They not only design what we ask for but enhance and elevate our original plans for an even better result. The team is incredibly intelligent and make the entire process fun while automating processes, saving SG&A and ensuring compliance to company processes. Review collected by and hosted on G2.com.

As with any organization that is growing quickly, there has been some turnover that has mildly impacted our projects. However, I am confident in the leadership and their ability to select and grow the team. This is evidenced by our continued happiness with our SimpleFractal team members even through transition. Review collected by and hosted on G2.com.

I have been working with Simple Fractal for over a year on optimizing various business processes. Of all the various projects and hail mary requests I have given to the Simple fractal team, I have never hear the word "no" nor the phrase "That's not possible." I have only heard "we'll get it done" Review collected by and hosted on G2.com.

Absolutely Nothing. The only think I dislike is my own capacity to send processes to them to improve. Review collected by and hosted on G2.com.

After vetting a few companies we decided to deploy our first bot with Simple Fractal. Initial impressions were very professional and that they cared as much about the issue at hand as we did. Boy were we right! After deploying our first bot and seeing the results we were sold! We immediately started working with the Simple Fractal team to develop a roadmap of future projects that would give us the greatest ROI. Three years later, our first bot is still running, we have deployed 10+ more and, most importantly, we have an amazing partner helping us scale by putting a bulk of the work onto bots. Review collected by and hosted on G2.com.

We have not encountered any issues. Throughout the discovery process they invest time into understanding your exact needs. Through testing they are communicative, after deployment they respond quickly and they are always reachable for support! Review collected by and hosted on G2.com.