# Best Chatbots Software - Page 13 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,653 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Unified Omnichannel Support with Powerful Automation and Analytics](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,725 reviews) | Knowledge-base-grounded AI for support deflection | "[End: Efficient technical support and an easy-to-use platform](https://www.g2.com/survey_responses/fin-review-13135986)" | | 3 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,519 reviews) | AI SDR for real-time website visitor qualification | "[Outstanding AI SDR Platform with Measurable Results](https://www.g2.com/survey_responses/qualified-review-13144765)" | | 4 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (642 reviews) | No-code AI agents for 24/7 customer response | "[Interactive, Smart AI Agents That Seamlessly Integrate with Jotform Apps](https://www.g2.com/survey_responses/jotform-ai-agents-review-13063306)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,055 reviews) | AI-powered messaging and review management for multi-location brands | "[Great reputation management/SMS/mobile payment platform](https://www.g2.com/survey_responses/birdeye-review-9182107)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,844 reviews) | Live chat and AI chatbot for small business websites | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 7 | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5.0 (6,034 reviews) | — | "[HR Generalist](https://www.g2.com/survey_responses/paylocity-review-13161778)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (483 reviews) | WhatsApp Business API with automation and shared inbox | "[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)" | | 9 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,468 reviews) | Omnichannel contact center with intelligent routing and API integration | "[Centralized Omnichannel Power with Insightful Real-Time Reporting](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)" | | 10 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,453 reviews) | — | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215) Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx) ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 760 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TxtCart (+6.65%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month *Last updated: July 25, 2026* ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,400+ Authentic Reviews - 760+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Aissist.io Aissist.io deploys agentic AI "Digital Employees" that don't just answer questions — they complete the work behind them, running multi-step workflows across your CRM, billing, and operational tools to resolve service and sales requests end-to-end. The AI resolves 83% of conversations on average at around $0.60 per resolution, earning a 4.8/5.0 CSAT, with 65+ languages and ~10-minute deployment, all on top of the helpdesk you already run. But resolution is only half the story. Pulse, the insight engine, turns every conversation into intelligence across your users (what they want and where they churn), agents (performance and coaching gaps), products (recurring issues and feature requests), and operations (bottlenecks and cost drivers). Evolve feeds those insights back into your workflows so resolution rates climb and costs fall the longer you run it — turning customer operations from a cost center into a growth engine. Built for SMB and mid-market teams, Aissist unifies automation (AgentMesh), insight (Pulse), and optimization (Evolve) into one operational layer. More than 500 businesses run on Aissist today. See live benchmarks, 10+ native integrations, and per-resolution pricing at aissist.io. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-07-26T08%3A24%3A45Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1398334&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots&secure%5Btoken%5D=94986fb03de038558bd3896988aac6681e68df80ee3c3a66fe4ba340a70d5eb7&secure%5Burl%5D=https%3A%2F%2Faissist.io&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [KNO Plus](https://www.g2.com/products/kno-plus/reviews) Alltius is a GenAI platform which effortlessly powers enterprise applications, websites and contact centres. With Alltius, you can create skillful, secure and accurate AI assistants that can 2X sales & reduce support costs by 50% in weeks. Modern digital sales and support journeys are broken. Despite high investments to improve them, customers still wait a long time to resolve their queries by support agents whereas buyers face irrelevant pitches by sales agents. Alltius transforms sales, support and customer interactions with AI assistants that help sales agents sell more, support agents close tickets & customers find information they need. Alltius’ customers saw 2X increase in sales, 1.9X in self-serve ticket deflection and 5X in ticket resolution time within weeks of implementation. Alltius is powering largest organizations in insurance, financial services, SaaS, consulting and more. Alltius distinguishes itself from DIY projects, traditional chatbot and other AI tools with it’s comprehensive features & capabilities: A. Versatility in terms of options to create AI assistants Knowledge Sources: Alltius integrates with a wide range of sources including APIs, URLs, documents, tickets, videos, structured databases, images, charts, and more. Skills: It is capable of performing diverse tasks such as answering queries, creating sales pitches, data comparison, writing to databases, ticket creation, labelling, and drafting emails. Channels: AI chatbots can be deployed in various channels including APIs, widgets, Slack, and others. B. Time to Value : Alltius delivers ROI within weeks with ability to Create and coach AI assistants in minutes, test and go-live in a day Get customer insights, product improvement recommendations & more from day 1 Auto-update your FAQs And more. C. Accuracy: Use Gen AI assistants that are hallucination free with our advanced segmentation and knowledge technologies. D. Cost Efficiency: Deploy AI assistants at 1/10th cost of DIY projects with efficient caching, self hosted solutions and non-LLM workflows E. Scalability: Operate at enterprise scale volumes with comfortably managing over 100k queries daily. F. Security: An extremely secure platform with SOC2 Type 2 and ISO certified solutions, with optional private cloud for ultimate data protection. Along with the platform, alltius’ expert team with AI experts from CMU, BCG, Google, Meta and more work alongside you to reach your Gen AI goals. Assist every lead or customer; instantly, easily with alltius. Check out alltius.ai to schedule a demo. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **How Do G2 Users Rate KNO Plus?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind KNO Plus?** - **Seller:** [Alltius](https://www.g2.com/sellers/alltius) - **Year Founded:** 2022 - **HQ Location:** Los Angeles, US - **Twitter:** @AlltiusAi (47 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alltius/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are KNO Plus's Pros and Cons? **Pros:** - Automation (1 reviews) - Conversations Management (1 reviews) - Helpful (1 reviews) - Interactions (1 reviews) **Cons:** - AI Limitations (1 reviews) - Learning Curve (1 reviews) - Poor Understanding (1 reviews) ### What Do G2 Reviewers Say About KNO Plus? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of KNO Plus, streamlining routine tasks and improving efficiency in customer service. - Users value the **efficient management of conversations** by KNO Plus, enhancing customer service and allowing focus on strategic tasks. - Users value the **accurate query resolution** provided by KNO Plus, enhancing customer service efficiency significantly. - Users value the **accurate query resolution** provided by KNO Plus, enhancing efficiency in customer service and sales. **Cons:** - Users find the **AI limitations** of KNO Plus problematic for complex queries, requiring consistent oversight for effectiveness. - Users find the **learning curve challenging** , necessitating ongoing monitoring for effective use in complex interactions. - Users find that KNO Plus has a **poor understanding** of simple queries, impacting its reliability for complex tasks. #### What Are Recent G2 Reviews of KNO Plus? **"[Excellent conversational AI chatbot for support](https://www.g2.com/survey_responses/kno-plus-review-9760612)"** **Rating:** 4.5/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/kno-plus-review-9760612) --- **"[Super Intelligent Chatbot for Customer Support and Sales Teams](https://www.g2.com/survey_responses/kno-plus-review-9153233)"** **Rating:** 5.0/5.0 stars *— Sumanyu M.* [Read full review](https://www.g2.com/survey_responses/kno-plus-review-9153233) --- ### 2. [MegaCHAT](https://www.g2.com/products/megachat/reviews) MegaCHAT is an intelligent chat system designed by Parami Co. Limited. This innovative platform integrates advanced technology to provide a comprehensive chat based sales and marketing solution. MegaCHAT supports multiple languages, enabling diverse audiences to engage with its sales functions. Its voice and text communication features are seamlessly integrated with a built-in chatbot that provides convenient features like booking, coupons, and customer service. The system aims to facilitate communication and sharing by overcoming cultural and language barriers. With MegaCHAT, businesses can take advantage of a 24/7 marketing solution. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate MegaCHAT?** - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind MegaCHAT?** - **Seller:** [Parami Co. Ltd](https://www.g2.com/sellers/parami-co-ltd) - **Year Founded:** 2018 - **HQ Location:** Hong Kong Science Park, Park Shek Kok, NT, HK - **LinkedIn® Page:** https://www.linkedin.com/company/paramihk (16 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of MegaCHAT? **"[Empowering Student Learning with MegaCHAT](https://www.g2.com/survey_responses/megachat-review-8135717)"** **Rating:** 4.5/5.0 stars *— Amy L.* [Read full review](https://www.g2.com/survey_responses/megachat-review-8135717) --- **"[Megachat is helpful](https://www.g2.com/survey_responses/megachat-review-8083991)"** **Rating:** 5.0/5.0 stars *— David L.* [Read full review](https://www.g2.com/survey_responses/megachat-review-8083991) --- ### 3. [Messenger Bot](https://www.g2.com/products/messenger-bot/reviews) MessengerBot.app is revolutionizing the way marketing works online! MessengerBot.app is an all inclusive marketing automation software that transforms your website and messenger experience into productive automated marketing funnels that operate 24/7. Be up and running in less than 10 minutes by using the built-in visual flow builder and complete documentation available at https://messengerbot.app/wp-content/uploads/2020/04/MessengerBot.App-Documentation.pdf as well as video tutorials. MessengerBot.app comes fully integrated with SMS marketing, email marketing, and social media marketing capabilities, you can automate much more than your Facebook and Messenger experiences. Transform your website chat and messaging experience with customized automated workflows that transition the users exactly to where they want to be based upon their behaviors! It is completely possible to guide the user from inquiry to sale with MessengerBot.app. Reduce website chat abandonment and spam with MessengerBot.app. Grow your messenger subscribers and email lead lists automatically on your website chat! No hidden fees or markups, just a low monthly cost. Free accounts are available for those just getting started. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Messenger Bot?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Messenger Bot?** - **Seller:** [MessengerBot.app](https://www.g2.com/sellers/messengerbot-app) - **HQ Location:** Henderson, US - **LinkedIn® Page:** https://www.linkedin.com/company/messenger-bot-app/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of Messenger Bot? **"[Its a bot to automate the messages and Start responding and sending automated comments.](https://www.g2.com/survey_responses/messenger-bot-review-7165448)"** **Rating:** 5.0/5.0 stars *— Vikas M.* [Read full review](https://www.g2.com/survey_responses/messenger-bot-review-7165448) --- **"[My bot](https://www.g2.com/survey_responses/messenger-bot-review-9237619)"** **Rating:** 4.0/5.0 stars *— Verified User in Research* [Read full review](https://www.g2.com/survey_responses/messenger-bot-review-9237619) --- ### 4. [MetaDialog AI chatbot engine](https://www.g2.com/products/metadialog-ai-chatbot-engine/reviews) MetaDialog is a powerful AI-driven chatbot that provides fast, accurate responses to any question or request. It connects to your website and any other content you have, and automatically reads and processes everything into conversational knowledge. This makes it ideal for customer support, as it can handle any conversation better than a human could. MetaDialog is available 24/7/365, and only takes 1 hour to integrate. It also easily integrates with APIs and other tools. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate MetaDialog AI chatbot engine?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind MetaDialog AI chatbot engine?** - **Seller:** [MetaDialog](https://www.g2.com/sellers/metadialog) - **Year Founded:** 2021 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/metadialog (29 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of MetaDialog AI chatbot engine? **"[Limitless service desk opportunities](https://www.g2.com/survey_responses/metadialog-ai-chatbot-engine-review-7897752)"** **Rating:** 5.0/5.0 stars *— Igor S.* [Read full review](https://www.g2.com/survey_responses/metadialog-ai-chatbot-engine-review-7897752) --- **"[A Helpful In-App Chat Bot](https://www.g2.com/survey_responses/metadialog-ai-chatbot-engine-review-8981121)"** **Rating:** 4.0/5.0 stars *— Michelle M.* [Read full review](https://www.g2.com/survey_responses/metadialog-ai-chatbot-engine-review-8981121) --- ### 5. [Nibble](https://www.g2.com/products/nibble/reviews) Nibble is the award-winning AI negotiation platform that empowers business and brands to negotiate 1-1 with their customers on demand. Through a combination of academically-backed negotiation science and industry-recognised conversation design, they deliver win-win outcomes at scale. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Nibble?** - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 6.7/10 (Category avg: 8.5/10) - **Collection of information:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Nibble?** - **Seller:** [Nibble Technology](https://www.g2.com/sellers/nibble-technology) - **Year Founded:** 2020 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/nibbletechnology (18 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Nibble? **"[Great company - well worth giving them a try](https://www.g2.com/survey_responses/nibble-review-7342391)"** **Rating:** 5.0/5.0 stars *— Andrew T.* [Read full review](https://www.g2.com/survey_responses/nibble-review-7342391) --- **"[Fast implementation from a super responsive team](https://www.g2.com/survey_responses/nibble-review-7978885)"** **Rating:** 5.0/5.0 stars *— Ian L.* [Read full review](https://www.g2.com/survey_responses/nibble-review-7978885) --- ### 6. [Notbot](https://www.g2.com/products/notbot/reviews) Notbot offers WhatsApp-based AI Chatbots, Scheduling, Marketing, Automation, CRM, and APIs to help your business achieve 10X productivity, boost sales, elevate customer experience & increase retention. Notbot enables you to create targeted campaigns, reach a wider audience, and boost sales. Leverage the potential of WhatsApp's massive user base to promote your products or services, engage customers, and drive revenue growth. Whether you're looking to build custom Chatbots or automate WhatsApp/ social media workflows, Notbot's official APIs empower you to extend the power of WhatsApp within your organization. Product Features: 1. Customized Chatbots 2. API Integration 3. Instant Auto Reply 4. CRM Integration 5. Interactive Buttons 6. List Options 7. Payment Gateway integration **Average Rating:** 3.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Notbot?** - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Notbot?** - **Seller:** [NotBot](https://www.g2.com/sellers/notbot) - **Year Founded:** 2020 - **HQ Location:** Delhi, IN - **LinkedIn® Page:** https://www.linkedin.com/company/not-bot (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business ### 7. [Omnichannel Customer Engagement Platform](https://www.g2.com/products/omnichannel-customer-engagement-platform/reviews) Alendei Platforms Pvt Ltd is committed to empowering Businesses, SMEs, and Government Institutions with cutting-edge communication and customer engagement solutions. With a focus on scalability, reliability, and strong analytics, we help our clients optimize their communication strategies and drive success in today's dynamic market landscape. Alendei Platform's mission is to provide innovative communication technology solutions that enable businesses to connect with their customers seamlessly and efficiently at scale with the backbone of robust infrastructure and strong analytics. Partner with us to unlock the full potential of your acquisition and customer service journeys. **Average Rating:** 4.6/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Omnichannel Customer Engagement Platform?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.2/10) - **Control:** 6.7/10 (Category avg: 8.7/10) - **Analytics:** 6.7/10 (Category avg: 8.5/10) - **Collection of information:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Omnichannel Customer Engagement Platform?** - **Seller:** [Alendei Platforms Pvt Ltd](https://www.g2.com/sellers/alendei-platforms-pvt-ltd) - **Year Founded:** 2022 - **HQ Location:** Vadodara, IN - **Twitter:** @alendei_ (17 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alendei (39 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Mid-Market, 27% Enterprise #### What Are Recent G2 Reviews of Omnichannel Customer Engagement Platform? **"[Efficient](https://www.g2.com/survey_responses/omnichannel-customer-engagement-platform-review-9867722)"** **Rating:** 4.0/5.0 stars *— Lorenzo P.* [Read full review](https://www.g2.com/survey_responses/omnichannel-customer-engagement-platform-review-9867722) --- **"[Omnichannel Connectivity That Brings Every Channel Into One Platform](https://www.g2.com/survey_responses/omnichannel-customer-engagement-platform-review-12867520)"** **Rating:** 4.5/5.0 stars *— Verified User in Electrical/Electronic Manufacturing* [Read full review](https://www.g2.com/survey_responses/omnichannel-customer-engagement-platform-review-12867520) --- ### 8. [Omnie AI](https://www.g2.com/products/omnie-ai/reviews) Automated Sales and Support AI Powered Chatbots for any Industry, Product or Service. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Omnie AI?** - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 7.5/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Omnie AI?** - **Seller:** [Intreface](https://www.g2.com/sellers/intreface) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of Omnie AI? **"[Personalised Copilot](https://www.g2.com/survey_responses/omnie-ai-review-9346910)"** **Rating:** 4.5/5.0 stars *— Bright J.* [Read full review](https://www.g2.com/survey_responses/omnie-ai-review-9346910) --- **"[Great Experience with Omnie AI](https://www.g2.com/survey_responses/omnie-ai-review-10324937)"** **Rating:** 4.0/5.0 stars *— Shubham J.* [Read full review](https://www.g2.com/survey_responses/omnie-ai-review-10324937) --- ### 9. [Plusoft Avi](https://www.g2.com/products/plusoft-avi/reviews) Learning with each new interaction with dialogues that maintain the naturalness of human conversations. Content is constantly created and improved by a virtual brain in conjunction with the most experienced team of knowledge engineers in Portuguese. The virtual brain is always evolving. If it still can not resolve, you can direct the entire conversation history for a human operator to continue the service. **Average Rating:** 3.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Plusoft Avi?** - **Control:** 6.7/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 5.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Plusoft Avi?** - **Seller:** [Plusoft](https://www.g2.com/sellers/plusoft) - **Year Founded:** 1988 - **HQ Location:** São Paulo, BR - **Twitter:** @Plusoft (390 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/plusoft (364 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Plusoft Avi? **"[The Attentive and Friendly Data Processing Approach](https://www.g2.com/survey_responses/plusoft-avi-review-9852833)"** **Rating:** 4.5/5.0 stars *— Muhammad H.* [Read full review](https://www.g2.com/survey_responses/plusoft-avi-review-9852833) --- ### 10. [Proto](https://www.g2.com/products/proto/reviews) Proto is a CX automation platform for businesses and governments in emerging markets, with a proprietary natural language processing engine that offers leading intent classification accuracy for local languages such as Tagalog and Kinyarwanda. Businesses can use Proto to support customers in over 100 languages, with no-code integrations for omnichannel service over Africa’s Talking, LINE, Viber, and more. With Proto, organisations can: - Build chatbot conversation flows without coding skills - Embed media, surveys, and more into chats - Automatically generate customer profiles with chat history and authentication - Hand off chat to live agents based on intent, language, and other classifiers - Manage omnichannel live and automated customer service in one place - Tag conversations with custom categories - Monitor chat performance with customisable analytics With accessible, affordable, and scalable CX automation, Proto aims to help organisations in financial, health, government, and other industries make their services more accessible to local communities. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Proto?** - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Proto?** - **Seller:** [Proto AICX](https://www.g2.com/sellers/proto-aicx) - **Year Founded:** 2018 - **HQ Location:** Waterloo, CA - **Twitter:** @proto_cx (206 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/proto-cx/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Proto? **"[Review for proto](https://www.g2.com/survey_responses/proto-review-8933142)"** **Rating:** 5.0/5.0 stars *— Kannan V.* [Read full review](https://www.g2.com/survey_responses/proto-review-8933142) --- ### 11. [Robofy](https://www.g2.com/products/robofy/reviews) Robofy is an innovative platform that allows you to develop your own customized chatbot, powered by ChatGPT, and tailor it to your specific website content. This cutting-edge solution enables you to promptly address any inquiries from your website visitors, thereby fostering business growth. Leveraging the advanced capabilities of an AI chatbot for websites, such as automated training, Robofy empowers businesses to effortlessly provide round-the-clock multilingual support, enhancing customer experience and satisfaction. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **Who Is the Company Behind Robofy?** - **Seller:** [Robofy](https://www.g2.com/sellers/robofy) - **HQ Location:** Vadodara , IN - **LinkedIn® Page:** https://www.linkedin.com/company/robofy-ai-chatbot/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business #### What Are Robofy's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Time-saving (1 reviews) ### What Do G2 Reviewers Say About Robofy? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Robofy, enabling quick customer interactions and simple setup processes. - Users appreciate the **easy setup** of Robofy, allowing quick configuration and efficient customer interaction. - Users love how Robofy offers **time-saving solutions** by efficiently handling customer inquiries and utilizing uploaded documents. #### What Are Recent G2 Reviews of Robofy? **"[Effortlessly Handles Customer Queries](https://www.g2.com/survey_responses/robofy-review-12342901)"** **Rating:** 4.5/5.0 stars *— Dhruv D.* [Read full review](https://www.g2.com/survey_responses/robofy-review-12342901) --- **"[Robofy Delivers Fast, High-Accuracy AI Agents](https://www.g2.com/survey_responses/robofy-review-12532374)"** **Rating:** 5.0/5.0 stars *— Vinit P.* [Read full review](https://www.g2.com/survey_responses/robofy-review-12532374) --- ### 12. [SentiOne](https://www.g2.com/products/sentione/reviews) SentiOne is an AI Customer Service Automation Platform. The tool monitors the internet (social media, portals, forums, and blogs) globally using proprietary algorithms, collects public mentions, and automatically analyses them for consumer insights. The integrated interaction module allows customer service teams to manage online conversations on multiple channels and respond directly from one platform. **Average Rating:** 4.6/5.0 **Total Reviews:** 34 **How Do G2 Users Rate SentiOne?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) **Who Is the Company Behind SentiOne?** - **Seller:** [SentiOne](https://www.g2.com/sellers/sentione) - **Year Founded:** 2011 - **HQ Location:** Gdansk, Pomorskie - **Twitter:** @SentiOne_com (438 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2320009/ (65 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 59% Small-Business, 24% Mid-Market #### What Are SentiOne's Pros and Cons? **Pros:** - AI Assistant (1 reviews) - AI Integration (1 reviews) - Artificial Intelligence (1 reviews) - Automation (1 reviews) - Features (1 reviews) **Cons:** - Data Analytics Issues (1 reviews) - Inadequate Reporting (1 reviews) - Insufficient Information (1 reviews) - Missing Features (1 reviews) - Poor Management (1 reviews) ### What Do G2 Reviewers Say About SentiOne? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **game-changing AI features** in SentiOne, enhancing their experience with useful new functions. - Users find the **AI integration** in SentiOne to be a transformative enhancement, adding significant value to the experience. - Users find the **new AI capabilities** of SentiOne to be a true game changer in enhancing their experience. - Users love the **automation features** of SentiOne, finding them to be game-changing and highly beneficial. - Users love the **innovative new features** of SentiOne, especially the AI and engaging visual additions. **Cons:** - Users face challenges with **permissions issues** in SentiOne, complicating management and service discontinuation. - Users face challenges with **inadequate reporting** , often struggling due to insufficient permissions and admin access issues. - Users face **insufficient information** challenges when managing SentiOne, leading to difficulties during service discontinuation. - Users experience challenges with **missing features** related to permission management, complicating operations and service discontinuation. - Users report **poor management** with SentiOne, especially regarding permissions and service discontinuation challenges. #### What Are Recent G2 Reviews of SentiOne? **"[Very useful app](https://www.g2.com/survey_responses/sentione-review-473990)"** **Rating:** 5.0/5.0 stars *— Monika C.* [Read full review](https://www.g2.com/survey_responses/sentione-review-473990) --- **"[Broad Data Coverage with Responsive, Flexible Support](https://www.g2.com/survey_responses/sentione-review-12510352)"** **Rating:** 4.0/5.0 stars *— Verified User in Market Research* [Read full review](https://www.g2.com/survey_responses/sentione-review-12510352) --- #### What Are G2 Users Discussing About SentiOne? - [What is SentiOne used for?](https://www.g2.com/discussions/what-is-sentione-used-for) - 1 comment ### 13. [SuprForms](https://www.g2.com/products/suprforms/reviews) SuprForms is a cutting-edge service that helps businesses build WhatsApp bots from their Google Forms, making it easy for customers to provide feedback quickly and easily. This innovative tool combines the best of both worlds: WhatsApp Bot builders and Google Forms. Not only can you start collecting feedback in minutes, but also create a wonderful experience for your users at a fraction of cost. No complicated pricing of 24-hour conversation window. Simple subscription for each form response that we collect for you. Wish to use your own number. That's possible too! Integrate with tools of your choice via Zapier or webhooks. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate SuprForms?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 9.2/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind SuprForms?** - **Seller:** [CalendarFix](https://www.g2.com/sellers/calendarfix) - **Year Founded:** 2024 - **HQ Location:** Surat, IN - **Twitter:** @CalendarFix (4 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/calendarfix/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Enterprise, 67% Small-Business #### What Are Recent G2 Reviews of SuprForms? **"[Effortless Form Creation with Room for Improvement](https://www.g2.com/survey_responses/suprforms-review-12380211)"** **Rating:** 4.0/5.0 stars *— Jeni J.* [Read full review](https://www.g2.com/survey_responses/suprforms-review-12380211) --- **"[Best Bot Tool for WhatsApp Data Collection](https://www.g2.com/survey_responses/suprforms-review-11404233)"** **Rating:** 4.5/5.0 stars *— parth p.* [Read full review](https://www.g2.com/survey_responses/suprforms-review-11404233) --- ### 14. [SYDLE ONE](https://www.g2.com/products/sydle-one/reviews) SYDLE ONE is an all-in-one corporate digital platform that provides several solutions in one place, allowing you to keep up with the digital transformation. The platform provides you with native and seamlessly integrated solutions, flexible architecture to connect other corporate systems and applications, and many extra resources to enrich your users’ experience. Take a look at a few SYDLE ONE solutions available in different plans: · BPM: business process automation and workflows. · ECM: centralized data and complete content and document management. · Analytics: real-time business indicators. · CRM: 360-degree customer relationship management. · Service Desk: complete management of your tickets and customer service. · Service Portal: next-level self-service and relationship portals. · SYBOX: solutions for shared services, such as HR, procurement, finance, and more. · E-commerce: an online sales platform with integrated front-end and back-end. · Billing: billing management, with pricing, invoicing, collecting, and more. Learn more at www.sydle.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 9 **How Do G2 Users Rate SYDLE ONE?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) **Who Is the Company Behind SYDLE ONE?** - **Seller:** [SYDLE](https://www.g2.com/sellers/sydle) - **HQ Location:** Global, OO - **LinkedIn® Page:** https://www.linkedin.com/company/562384 (295 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 40% Small-Business #### What Are SYDLE ONE's Pros and Cons? **Pros:** - Centralized Management (1 reviews) - Configuration Ease (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Deployment Ease (1 reviews) **Cons:** - Difficult Learning (1 reviews) - Integration Issues (1 reviews) - Lack of Guidance (1 reviews) - Lack of Tutorials (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About SYDLE ONE? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **centralized management** of SYDLE ONE, streamlining workflows and enhancing efficiency with ease of integration. - Users appreciate the **configuration ease** of SYDLE ONE, finding setup intuitive and workflows easily adaptable to business needs. - Users value the **customizability** of SYDLE ONE, enhancing workflow adaptability to meet diverse business needs effectively. - Users value the **customization options** of SYDLE ONE, allowing easy adaptation to diverse business workflows and needs. - Users appreciate the **deployment ease** of SYDLE ONE, highlighting its straightforward setup and intuitive onboarding process. **Cons:** - Users find the **difficult learning curve** for SYDLE ONE challenging, suggesting improved onboarding and documentation for better understanding. - Users face **integration issues** due to the steep learning curve and lack of documentation for advanced workflows. - Users note a significant **lack of guidance** , finding the learning curve steep and tutorials inadequate for smooth onboarding. - Users find a **lack of tutorials** challenging, complicating the learning process and hampering effective utilization of SYDLE ONE. - Users note a steep **learning curve** for SYDLE ONE, suggesting improved onboarding and documentation for new users. #### What Are Recent G2 Reviews of SYDLE ONE? **"[All-in-One Low-Code Platform That Streamlines Workflow Automation](https://www.g2.com/survey_responses/sydle-one-review-12933204)"** **Rating:** 4.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/sydle-one-review-12933204) --- **"[SYDLE ONE, pretty interface, useful tools and a great CRM project.](https://www.g2.com/survey_responses/sydle-one-review-11039188)"** **Rating:** 5.0/5.0 stars *— Dafne M.* [Read full review](https://www.g2.com/survey_responses/sydle-one-review-11039188) --- #### What Are G2 Users Discussing About SYDLE ONE? - [What is SYDLE ONE used for?](https://www.g2.com/discussions/what-is-sydle-one-used-for) ### 15. [Verifast AI](https://www.g2.com/products/verifast-ai/reviews) Verifast AI is the all-in-one AI chatbot for ecommerce brands - designed to help you convert, support, and grow at scale without hiring extra hands. It combines sales, support, and customer insight, so you can stop juggling tools and start turning conversations into revenue. Trusted by 250+ global D2C brands across beauty, wellness, fitness, and fragrance — verifast's AI chatbot recovers carts, handle post-sale issues, and generate qualified leads without a single manual flow. Everything works out of the box. It connects with Shopify, Gokwik, Zoho, ClickPost, Shiprocket, and more - no code required. Whether you're scaling across Tier 2/3 audience or optimizing for peak sales weekends, the ai sales chatbot works 24/7 across your PDPs, homepages, landing pages, and even WhatsApp. Start your 7 - day free trial — no Credit card required. 💬 Boost Sales • Boost conversions – Recommend the right products based on user goals and behavior • Nudge customers – Trigger contextual nudges (discounts, reviews, urgency) in-chat • Upsell smartly – Auto-suggest bundles and higher-value SKUs during conversations • Recover carts – Detect hesitation and push checkout reminders in real time • Close instantly – Apply discount codes and offers right within the chat 👨🏻‍💻 Automate Support • Resolve 90% of queries – Automate order tracking, returns, cancellations, and more • Offer instant answers – 24/7 replies to product, shipping, and policy questions • Cut support costs – Reduce human load while keeping CSAT consistently high • Escalate smartly – Route only complex tickets to human agents with full context • Go live on all pages – Enable full support across homepage, PDPs, and checkout 🌍 Speak 125+ Languages • Break language barriers – Engage users in Hinglish, Tamil, Marathi, Bengali & more • Auto-detect & switch – Let users chat in their preferred language seamlessly • Build instant trust – Respond with cultural fluency that improves retention • Drive regional conversions – Tailor messages based on local context • Scale globally – One multilingual chatbot to expand across geos without hiring 🔌 Plug & Play Setup • Integrate instantly – Works with Shopify, Gokwik, ClickPost, Shiprocket, Zoho, Zendesk • Sync in real-time – Pull product catalog, order data, and inventory automatically • No dev needed – Setup and go live in under 24 hours • Auto-update daily – Stay current with zero manual work • Omnichannel-ready – Deploy across website, mobile, and WhatsApp 🎨 Match Brand Persona & UI • Customize tone – Playful, premium, clinical, regional—your choice • Design your widget – Floating bot, “Ask Me” bar, influencer avatar, or embedded form • On-brand nudges – Personalize discount popups, offers, and CTAs • Adapt by user type – Show different flows for new vs. returning visitors • Own the experience – Every chat feels like your in-house team talking 🎯 Generate High-Intent Leads • Capture details naturally – Collect emails, phone numbers, and product interests • Qualify mid-convo – Identify buyer intent via chat, not forms • Sync to CRMs – Auto-connect with HubSpot, Zoho, WhatsApp & more • Segment smartly – Group leads by page, concern, or interest for remarketing • Run follow-ups – Use captured data to drive WhatsApp and email campaigns 📊 Unlock Real-Time Insights • Understand your users – Get most-asked queries and top-searched products • Improve conversions – Track where users drop off in the purchase funnel • Boost SEO – Use word clouds and chat data to shape content strategy • Plan smarter – Leverage time heatmaps for campaign scheduling • Refine product strategy – Spot demand trends and concern clusters at SKU level **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **Who Is the Company Behind Verifast AI?** - **Seller:** [Verifast](https://www.g2.com/sellers/verifast) - **Year Founded:** 2019 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** https://www.linkedin.com/company/verifast-tech/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Verifast AI's Pros and Cons? **Pros:** - Automation (2 reviews) - Customer Support (2 reviews) - Daily Use (2 reviews) - Ease of Use (2 reviews) - Easy Management (2 reviews) ### What Do G2 Reviewers Say About Verifast AI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation** of Verifast AI, which streamlines processes and enhances customer interactions effortlessly. - Users appreciate the **responsive customer support** of Verifast AI, enhancing their experience with quick implementations and seamless integrations. - Users appreciate the **seamless daily integration** of Verifast AI, enhancing efficiency and support in their operations. - Users love the **ease of use** of Verifast AI, enjoying effortless setup and seamless integration into their workflow. - Users enjoy **easy management** with Verifast AI, seamlessly integrating it into their workflow and improving efficiency. #### What Are Recent G2 Reviews of Verifast AI? **"[Support tickets dropped. CSAT went up. What more do you want?](https://www.g2.com/survey_responses/verifast-ai-review-11656012)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/verifast-ai-review-11656012) --- **"[Our customers are so happy with the bot, and that’s why we love it too](https://www.g2.com/survey_responses/verifast-ai-review-11581940)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/verifast-ai-review-11581940) --- ### 16. [Web2Chat](https://www.g2.com/products/web2chat/reviews) Web2Chat is a dynamic AI-powered chatbot platform aimed at transforming the way businesses handle their customer support operations. Its key features include: 1. AI-Powered Responses: Web2Chat utilizes machine learning algorithms to learn from your website content, documents, or exported Notion files, generating precise and instant responses to user queries. 2. Seamless User Interaction: The platform hosts an organized inbox where administrators or customer executives can monitor all bot-user conversations. It includes features like user blocking for those misusing the bot and a "Mark all read" button to manage user messages effortlessly. 3. Multi-Source Bot Training: Web2Chat offers the flexibility to train the bot using various sources, including domains, Intercom, Gitbook, Zendesk articles, and files (PDF, txt, CSV, Markdown). It opens doors for the bot to have an extensive knowledge base. 4. Multiple Bots and Pages Management: The platform allows you to manage multiple bots, each assigned to different pages or websites. Each bot can be individually trained using different sources. 5. Free Plan Access: Web2Chat provides a free plan after registration, offering users an opportunity to explore the platform's potential before opting for a paid plan. 6. Status Indicators and Read Receipts: In non-bot sessions, status indicators and read receipts help understand user interaction better. It shows if the user is online and whether the user has read the executive's messages. Web2Chat's robust features aim to significantly enhance your customer service experience, ensuring timely, accurate, and efficient responses to your customers' queries. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Web2Chat?** - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 7.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Web2Chat?** - **Seller:** [Web2Chat](https://www.g2.com/sellers/web2chat) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Web2Chat's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) **Cons:** - Cost (1 reviews) ### What Do G2 Reviewers Say About Web2Chat? *AI-generated summary from verified user reviews* **Pros:** - Users rave about the **exceptional customer support** of Web2Chat, considering it the best they've ever experienced. - Users find Web2Chat to be **easy to use and integrate** , streamlining their help desk and communication processes. - Users commend the **easy integrations** of Web2Chat, simplifying the adoption of help desks and user guides. **Cons:** - Users find Web2Chat **a bit costly** , yet agree it remains a wonderful product overall. #### What Are Recent G2 Reviews of Web2Chat? **"[Great team to work with](https://www.g2.com/survey_responses/web2chat-review-11743404)"** **Rating:** 5.0/5.0 stars *— Support D.* [Read full review](https://www.g2.com/survey_responses/web2chat-review-11743404) --- **"[Best AI Support Service](https://www.g2.com/survey_responses/web2chat-review-10739468)"** **Rating:** 5.0/5.0 stars *— Kevin B.* [Read full review](https://www.g2.com/survey_responses/web2chat-review-10739468) --- ### 17. [Whatstool Business](https://www.g2.com/products/whatstool-business/reviews) WhatsTool Business is a complete WhatsApp api platform to grow your business with automation and analytics in marketing, sells and support with engagement Business can sell more with personalised communication on WhatsApp with bulk messaging at scale for better results with insightful data. Bring your online shop or Shopify into WhatsApp catalogs with native payments for faster check out. Manage customers easily with Shared Team Inbox for centralised chats and team collaboration. Automate your messages on WhatsApp with no code chatbot builder and Integrate with your CRM, Payments, Google Sheet or any tech stack that you use. With 100+ native integration , we got your business use case covered for any kind of automation requirement. **Average Rating:** 4.2/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Whatstool Business?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Control:** 7.5/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Whatstool Business?** - **Seller:** [Whatstool](https://www.g2.com/sellers/whatstool) - **Year Founded:** 2021 - **HQ Location:** BENGALURU, IN - **LinkedIn® Page:** https://www.linkedin.com/company/whatstool/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 86% Small-Business, 14% Mid-Market #### What Are Whatstool Business's Pros and Cons? **Cons:** - Cost (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About Whatstool Business? *AI-generated summary from verified user reviews* **Cons:** - Users are disappointed by the **cost per user** requirement for using Whatstool Business, limiting its accessibility. - Users are disheartened by the **high costs per user** associated with Whatstool Business, making it expensive. #### What Are Recent G2 Reviews of Whatstool Business? **"[It has good features](https://www.g2.com/survey_responses/whatstool-business-review-9941006)"** **Rating:** 4.5/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/whatstool-business-review-9941006) --- **"[Reliable + responsive team and customer support](https://www.g2.com/survey_responses/whatstool-business-review-9945558)"** **Rating:** 4.5/5.0 stars *— Chintan Nagaraju B.* [Read full review](https://www.g2.com/survey_responses/whatstool-business-review-9945558) --- ### 18. [WIZ.AI](https://www.g2.com/products/wiz-ai-wiz-ai/reviews) WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI’s suite of solutions includes smart automation, AI-human copilot, generative AI-powered applications, and an LLM-powered platform. WIZ.AI’s AI agents called Talkbots provide human-like engagement to facilitate customer interactions at scale, enabling exceptional customer service and strong business ROI for our enterprise clients. WIZ.AI Talkbot Features Hyper-localized: Talkbots can process local and domain-specific vocabularies Hyper-personalized: Talkbots can mimic the tone and accent of a native, and support multiple English varieties and global languages Omni-channel: Talkbots can be integrated over telephony, email, SMS, and various messaging apps **Average Rating:** 4.7/5.0 **Total Reviews:** 9 **How Do G2 Users Rate WIZ.AI?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) **Who Is the Company Behind WIZ.AI?** - **Seller:** [WIZ.AI](https://www.g2.com/sellers/wiz-ai) - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/wiz-ai/ (166 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 44% Enterprise, 33% Mid-Market #### What Are WIZ.AI's Pros and Cons? **Pros:** - Customer Support (7 reviews) - Helpful (7 reviews) - Customer Satisfaction (6 reviews) - Artificial Intelligence (5 reviews) - Ease of Use (5 reviews) **Cons:** - Expensive (3 reviews) - Cost (2 reviews) - AI Limitations (1 reviews) - Training Required (1 reviews) ### What Do G2 Reviewers Say About WIZ.AI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **responsive and professional customer support** from WIZ.AI, enhancing their overall experience with the software. - Users praise the **helpful customer support** of WIZ.AI, highlighting its responsiveness and professionalism in enhancing experiences. - Users value the **exceptional customer support** of WIZ.AI, enhancing their overall experience and satisfaction. - Users value the **natural and professional voice technology** of WIZ.AI, enhancing customer relationship management effortlessly. - Users find WIZ.AI **easy to use** and appreciate its quick implementation, enhancing customer support and experience remarkably. **Cons:** - Users note that WIZ.AI's services are **more expensive** than competitors, but the quality justifies the cost. - Users note that while the cost is **higher than competitors** , the quality and support make it worthwhile. - Users note the **current limitations of AI scenarios** , suggesting more time and training is needed for improvement. - Users note the **training required** for WIZ.AI can limit effectiveness but recognize the potential for improvement with effort. #### What Are Recent G2 Reviews of WIZ.AI? **"[First Time using AI Bot yet It's Easy](https://www.g2.com/survey_responses/wiz-ai-review-11165478)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/wiz-ai-review-11165478) --- **"[A Talkbot for Customer Support & Outbound Sales](https://www.g2.com/survey_responses/wiz-ai-review-11083059)"** **Rating:** 5.0/5.0 stars *— Nichamon T.* [Read full review](https://www.g2.com/survey_responses/wiz-ai-review-11083059) --- ### 19. [Yesflow](https://www.g2.com/products/yesflow/reviews) Yesflow is an AI-powered digital assistant that perfectly complements Microsoft Dynamics 365, the Power Platform and Microsoft Teams **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Yesflow?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind Yesflow?** - **Seller:** [Yesflow](https://www.g2.com/sellers/yesflow) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Yesflow? **"[Wonderful experience with Yesflow](https://www.g2.com/survey_responses/yesflow-review-9115840)"** **Rating:** 4.5/5.0 stars *— Jon H.* [Read full review](https://www.g2.com/survey_responses/yesflow-review-9115840) --- **"[Effortlessly navigable and highly impactful](https://www.g2.com/survey_responses/yesflow-review-9122486)"** **Rating:** 5.0/5.0 stars *— anurup m.* [Read full review](https://www.g2.com/survey_responses/yesflow-review-9122486) --- ### 20. [Zammo.ai](https://www.g2.com/products/zammo-ai/reviews) Zammo.ai, powered by Microsoft Azure, is the all-in-one conversational AI solution. Zammo eliminates complexity and enables organizations to rapidly launch powerful generative AI bots across voice, chat, and social channels—with just one click. Seamlessly integrating over 30 Azure services, including Azure OpenAI, Zammo enables organizations to deliver ChatGPT-like experiences using only their data—boosting engagement and user satisfaction. Built-in tools, live agent handoff, and effortless integration with existing systems streamlines setup and minimizes the need for custom development. Hosted securely on the customer’s Azure environment, Zammo ensures data remains private and compliant. Designed with accessibility at its core, Zammo helps organizations create inclusive, multilingual experiences that meet users where they are. Whether serving customers, students, or employees, Zammo makes it easy to get fast, reliable answers—anytime, anywhere. Future-proof and maintenance-free, Zammo automatically updates with the latest Azure capabilities, so your solution stays current without added effort. From first launch to ongoing optimization with real-time analytics and available analytics API, Zammo makes delivering smart, accessible, and engaging AI interactions effortless. **Average Rating:** 3.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Zammo.ai?** - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Zammo.ai?** - **Seller:** [Zammo.ai](https://www.g2.com/sellers/zammo-ai) - **Year Founded:** 2019 - **HQ Location:** San Francisco, US - **Twitter:** @zammoai (108 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zammoai/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of Zammo.ai? **"[The BEST AI](https://www.g2.com/survey_responses/zammo-ai-review-9877983)"** **Rating:** 5.0/5.0 stars *— Verified User in Consulting* [Read full review](https://www.g2.com/survey_responses/zammo-ai-review-9877983) --- **"[Very helpful for me](https://www.g2.com/survey_responses/zammo-ai-review-9730122)"** **Rating:** 5.0/5.0 stars *— Deepak P.* [Read full review](https://www.g2.com/survey_responses/zammo-ai-review-9730122) --- ### 21. [Acobot](https://www.g2.com/products/acobot/reviews) Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by advanced machine learning technology, Acobot learns from your website and engages with users autonomously, no coding needed. With a 30% higher conversion rate and at costs less than a team of support representatives, Acobot allows your company to retain more revenue so that you can: - Increasing your digital advertising spend to reach more customers - Bid higher on key AdWords to beat out your competition - Attract more customers by offering lower prices - Reinvest in product development and expand with more and better products - Offer more coupons and discounts - Achieve profitable growth Acobot uses artificial intelligence to learn from your store by itself and gets ready to work in minutes. All you need to do is connect your store with it by enabling our plugin, Aco will then do all the work for you! Acobot neither modifies the layout of your web pages nor changes your store settings. You don't have to change the settings of your store to start using Acobot.  When you add new products, edit FAQs, or tweak store settings, Acobot uses its artificial intelligence to update itself automatically. There is no need to allocate extra time to maintain Acobot.  **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Acobot?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) **Who Is the Company Behind Acobot?** - **Seller:** [Acobot](https://www.g2.com/sellers/acobot) - **Year Founded:** 2012 - **HQ Location:** United States - **LinkedIn® Page:** https://www.linkedin.com/company/2738276 (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Acobot? **"[The application that perfected the web page of our company.](https://www.g2.com/survey_responses/acobot-review-2495452)"** **Rating:** 4.5/5.0 stars *— Marty C. T.* [Read full review](https://www.g2.com/survey_responses/acobot-review-2495452) --- #### What Are G2 Users Discussing About Acobot? - [What is Acobot used for?](https://www.g2.com/discussions/what-is-acobot-used-for) ### 22. [AIHelp](https://www.g2.com/products/aihelp/reviews) Positioning and Value: AIHelp is an innovative product and service designed to deliver intelligent customer service and operational solutions. Our platform empowers businesses to efficiently engage with their users, enhancing overall customer satisfaction and loyalty. Features/Solutions Provided: AIHelp stands out with its intelligent and automated business scenario solutions, enabling you to provide efficient service across various contexts. Our advanced AI robots, AI assistants, and self-learning capabilities ensure that customer inquiries are resolved swiftly and accurately, significantly boosting customer satisfaction. We also offer comprehensive, high-quality, and free service support, including seamless dashboard configuration, technical integration, and operational optimization. This ensures that you can leverage our services with confidence and ease. Our commitment is to build long-term partnerships with our clients, allowing us to adapt flexibly to the ever-evolving market demands. By choosing AIHelp, you will experience rapid value realization and a substantial return on investment, helping your brand stand out in a competitive landscape. Company/Product Mission: At AIHelp, our mission is to enhance the connection, experience, and intimacy between global users and developers. We are dedicated to a customer-centric approach, assisting clients in continuously optimizing their processes and solving challenges through best practices and tailored solutions. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate AIHelp?** - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind AIHelp?** - **Seller:** [AIhelp](https://www.g2.com/sellers/aihelp) - **Year Founded:** 2014 - **HQ Location:** Hong Kong - **Twitter:** @AIhelp1 (70 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/aihelp (100 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are AIHelp's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Helpful (1 reviews) **Cons:** - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About AIHelp? *AI-generated summary from verified user reviews* **Pros:** - Users value the **incredible support** from AIHelp’s assistant, enhanced by its self-learning capabilities for optimal performance. - Users value the **incredible support** from AIHelp's self-learning AI assistant in resolving customer complaints efficiently. **Cons:** - Users find the **lack of customization options** in the customer support interface limiting their experience with AIHelp. #### What Are Recent G2 Reviews of AIHelp? **"[A Customer Support Tool That Significantly Boosts Efficiency](https://www.g2.com/survey_responses/aihelp-review-10672076)"** **Rating:** 5.0/5.0 stars *— Sherily Z.* [Read full review](https://www.g2.com/survey_responses/aihelp-review-10672076) --- ### 23. [AINIRO.IO](https://www.g2.com/products/ainiro-io/reviews) Our technology allows you to scrape your website for information, and then have ChatGPT answer questions according to your data the way you want it to answer. In addition to scraping all content from your existing website, our technology also allows you to "spice" your model. Want to add a WikiPedia page to your chatbot's "knowledge"? We've got you! In addition to this you can also add: PDF files, XML files, CSV files, YAML files or JSON files **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind AINIRO.IO?** - **Seller:** [AINIRO.IO](https://www.g2.com/sellers/ainiro-io) - **Year Founded:** 2023 - **HQ Location:** Larnaca, CY - **LinkedIn® Page:** https://www.linkedin.com/company/ainiro-io/?originalSubdomain=cy (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of AINIRO.IO? **"[Amazing product.](https://www.g2.com/survey_responses/ainiro-io-review-8038710)"** **Rating:** 5.0/5.0 stars *— Lisbeth A.* [Read full review](https://www.g2.com/survey_responses/ainiro-io-review-8038710) --- ### 24. [Alkira Software](https://www.g2.com/products/alkira-software/reviews) TalkVia provides teams with the tools to design and develop voice and chatbots across multiple platforms then deploy with one click! **Average Rating:** 3.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Alkira Software?** - **Seller:** [Alkira Software](https://www.g2.com/sellers/alkira-software) - **Year Founded:** 2016 - **HQ Location:** Maroochydore, AU - **LinkedIn® Page:** https://www.linkedin.com/company/talkvia-enterprise/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business ### 25. [Almo Chat](https://www.g2.com/products/almo-chat/reviews) Almo Chat is an AI-Powered custom chatbot that is trained on your content and knowledge base (Website, Documents, Text, Q&A). Almo Chat helps businesses enhance customer interactions and provide 24x7 Customer Support and Issue Resolutions. Almo Chat can also help collect users' details and Feedback. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Almo Chat?** - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 5.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Almo Chat?** - **Seller:** [IdeaMind Technologies](https://www.g2.com/sellers/ideamind-technologies) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Almo Chat? **"[Most advance chatbot](https://www.g2.com/survey_responses/almo-chat-review-8642445)"** **Rating:** 5.0/5.0 stars *— Vaibhav S.* [Read full review](https://www.g2.com/survey_responses/almo-chat-review-8642445) --- ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.