# Best Chatbots Software

## How Many Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 760

### Category Stats (Jul 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** TxtCart (+6.65%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month

_Last updated: July 25, 2026_

## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,200+ Authentic Reviews
- 760+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Chatbots Software
 ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215)

Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Aissist.io

Aissist.io deploys agentic AI "Digital Employees" that don't just answer questions — they complete the work behind them, running multi-step workflows across your CRM, billing, and operational tools to resolve service and sales requests end-to-end. The AI resolves 83% of conversations on average at around $0.60 per resolution, earning a 4.8/5.0 CSAT, with 65+ languages and ~10-minute deployment, all on top of the helpdesk you already run. But resolution is only half the story. Pulse, the insight engine, turns every conversation into intelligence across your users (what they want and where they churn), agents (performance and coaching gaps), products (recurring issues and feature requests), and operations (bottlenecks and cost drivers). Evolve feeds those insights back into your workflows so resolution rates climb and costs fall the longer you run it — turning customer operations from a cost center into a growth engine. Built for SMB and mid-market teams, Aissist unifies automation (AgentMesh), insight (Pulse), and optimization (Evolve) into one operational layer. More than 500 businesses run on Aissist today. See live benchmarks, 10+ native integrations, and per-resolution pricing at aissist.io.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-07-30T05%3A54%3A23Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1398334&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots&secure%5Btoken%5D=0e37483892c04f08ed8e32bb713559394258d4e08d773ffb0cb9b4652fcb215d&secure%5Burl%5D=https%3A%2F%2Faissist.io&secure%5Burl_type%5D=book_demo)

### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

**Average Rating:** 4.3/5.0

**Total Reviews:** 6,655

#### How Do G2 Users Rate Zendesk for Customer Service?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.2/10)
- **Control:** 8.1/10 (Category avg: 8.7/10)
- **Analytics:** 8.2/10 (Category avg: 8.5/10)
- **Collection of information:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zendesk for Customer Service?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Customer Service Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Medium, 40% Small

#### What Do G2 Reviewers Say About Zendesk for Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows.
- Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing.
- Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities.
- Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management.
- Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking.

##### Cons

- Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively.
- Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup.
- Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise.
- Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk.
- Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**["Unified Omnichannel Support with Powerful Automation and Analytics"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)

**["One Place to Manage IT Requests with Clear Ticket Tracking"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)**

**Rating:** 4.5/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)

#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### [Qualified](https://www.g2.com/de/products/qualified/reviews)

Qualified ist die Agentic Marketing-Plattform für B2B-Unternehmen weltweit. Mit Hauptsitz in San Francisco wurde Qualified entwickelt, um die Generierung von Inbound-Pipelines mit Piper, dem AI SDR Agent, zu modernisieren und zu maximieren. Piper engagiert sich autonom mit Website-Besuchern, erfasst Leads und wandelt sie ohne menschliches Eingreifen in Pipelines um. Mit Piper transformiert Qualified die Pipeline-Generierung, wie wir sie heute kennen. Ihre Website ist die Eingangstür zu Ihrem Unternehmen und der Höhepunkt der Pipeline-Generierung, aber was passiert, wenn interessierte Käufer mehr erfahren möchten? Sie füllen ein Webformular aus und machen weiter. Diese Leads werden in eine Warteschlange für einen Inbound Sales Development Rep (SDR) aufgenommen, der sie weiterverfolgt und für Ihr Vertriebsteam in die Pipeline einpflegt. Wie lange dauert es, bis ein Inbound-Lead eine Rückmeldung erhält? Es kann Stunden, wenn nicht Tage dauern. In der Welt des Vertriebs und Marketings ist Geschwindigkeit entscheidend, da 78 % der Käufer sich für den Anbieter entscheiden, der ihnen zuerst antwortet. Das Problem ist, dass es mit dem aktuellen Prozess unmöglich ist, schnell zu reagieren, da er schmerzhaft manuell, zeitintensiv ist und auf begrenzte menschliche Kapazitäten angewiesen ist. Aber das muss nicht so sein. Im Zeitalter der KI können wir die Pipeline-Generierung auf Autopilot setzen. Lernen Sie Piper, den AI SDR Agent, kennen. Sie arbeitet über Ihre gesamte Inbound-Bewegung hinweg und arbeitet unermüdlich daran, qualifizierte Käufer rund um die Uhr in die Pipeline zu konvertieren. Piper weiß alles über Ihre Käufer. Sie profiliert jeden Website-Besucher, um zu verstehen, ob er qualifiziert ist und wo er sich in der Kaufreise befindet, und arbeitet dann auf ihre Konversionsziele hin. Piper verwandelt auch jeden Berührungspunkt auf Ihrer Website in eine Gelegenheit zur Konversion mit Live-Chat, Terminbuchung und personalisierten Marketingangeboten. Darüber hinaus bearbeitet Piper den Posteingang, um schnelle, personalisierte Follow-up- und Nurture-E-Mails an jeden einzelnen Lead zu senden. Hunderte der weltweit führenden Marken – darunter Crunchbase, Demandbase, Greenhouse, Plaid und Suse – haben Piper, den AI SDR Agent, engagiert, um ihre Inbound-Pipeline zu erweitern und sehen echte, greifbare Geschäftsergebnisse.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1,520

#### How Do G2 Users Rate Qualified?

- **War the product ein guter Geschäftspartner?:** 9.9/10 (Category avg: 9.2/10)
- **Steuerung:** 9.5/10 (Category avg: 8.7/10)
- **Analytics:** 9.3/10 (Category avg: 8.5/10)
- **Sammlung von Informationen:** 9.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Qualified?

- **Verkäufer:** [Salesforce](https://www.g2.com/de/sellers/salesforce)
- **Unternehmenswebsite:** www.salesforce.com
- **Gründungsjahr:** 1999
- **Hauptsitz:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Operations Manager, Vertriebsentwicklungsvertreter
- **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen
- **Company Size:** 67% Medium, 21% Large

#### What Do G2 Reviewers Say About Qualified?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer loben den **außergewöhnlichen Kundensupport** von Qualified, der die Implementierung und den fortlaufenden Wert erheblich verbessert.
- Benutzer finden die **engagierte Unterstützung und Sichtbarkeit** von Qualified für die erfolgreiche Implementierung und laufende Optimierung von unschätzbarem Wert.
- Benutzer loben Qualified für seine **benutzerfreundliche Oberfläche und innovativen Funktionen** , die die Lead-Qualifizierung und das Engagement verbessern.
- Benutzer schätzen die **Benutzerfreundlichkeit** von Qualified, wodurch die Integration und die Maximierung der Vorteile der Funktionen nahtlos und effizient erfolgen.
- Benutzer schätzen den **außergewöhnlichen Kundenservice** und fühlen sich von engagierten Teammitgliedern während der Implementierung und darüber hinaus unterstützt.

##### Cons

- Benutzer haben Schwierigkeiten mit der **Lernkurve** von Qualified, insbesondere in Bezug auf Benutzerfreundlichkeit und Intuitivität in verschiedenen Bereichen.
- Benutzer finden die **fehlenden Funktionen** in der Qualified-Limit-Funktionalität, was die Datenextraktion und das Benutzererlebnis beeinträchtigt.
- Benutzer bemerken eine **steile Lernkurve** bei der effektiven Nutzung von Qualified, obwohl der Support den Übergang erleichtert.
- Benutzer wünschen sich mehr **Anpassungsoptionen** für grafische Elemente und erfahrungsspezifische Shortcuts, um die Benutzerinteraktion zu verbessern.
- Benutzer finden die **Komplexität** der Routing-Regeln und -Einrichtung herausfordernd, was erhebliche Zeit und Unterstützung für die Beherrschung erfordert.

#### What Are Recent G2 Reviews of Qualified?

**["Hervorragende KI-SDR-Plattform mit messbaren Ergebnissen"](https://www.g2.com/de/survey_responses/qualified-review-13144765)**

**Rating:** 5.0/5.0 stars

_— Kekul S._

[Read full review](https://www.g2.com/de/survey_responses/qualified-review-13144765)

**["Intuitive Chat-Erlebnisse mit leistungsstarkem KI-SDR und außergewöhnlichem Support"](https://www.g2.com/de/survey_responses/qualified-review-13183739)**

**Rating:** 5.0/5.0 stars

_— Stephanie A._

[Read full review](https://www.g2.com/de/survey_responses/qualified-review-13183739)

#### What Are G2 Users Discussing About Qualified?

- [What is Qualified used for?](https://www.g2.com/de/discussions/what-is-qualified-used-for)
- [What skills does a software developer need in 2020?](https://www.g2.com/de/discussions/what-skills-does-a-software-developer-need-in-2020)
- [What qualities do you need to be a software developer?](https://www.g2.com/de/discussions/what-qualities-do-you-need-to-be-a-software-developer)
- [What is qualified io?](https://www.g2.com/de/discussions/what-is-qualified-io)

### [Fin](https://www.g2.com/de/products/fin/reviews)

Fin ist ein einzelner Kundenagent, der je nach Bedarf der Konversation unterschiedliche Rollen übernehmen kann. Fin kann Verkauf, Service und mehr abwickeln – alles als Teil eines kontinuierlichen Erlebnisses für den Kunden. Hauptvorteile des Fin AI Agenten: - Automatisiert komplexe Aufgaben wie Rückerstattungen, Transaktionsstreitigkeiten und technische Fehlerbehebung. - Einfach zu konfigurieren mit einer No-Code-Erfahrung, die jeder in Ihrem Team verwalten kann. - Funktioniert mit jedem Helpdesk, einschließlich Salesforce, HubSpot und Freshdesk – keine Migration erforderlich. - Erschwinglich im großen Maßstab mit Preisen ab nur 0,99 $ pro Ergebnis. - Bietet vollständige Sichtbarkeit und Kontrolle durch Tools zur Analyse, Schulung, Prüfung und Bereitstellung von Fin über alle Kanäle hinweg. - Engagiert Käufer, während sie Ihre Website erkunden, und bietet sofortige, relevante Antworten, wenn die Absicht am höchsten ist. - Bringt Interessenten näher an eine Entscheidung, beantwortet Fragen zu Preisen und Funktionen, entkräftet Einwände und passt Lösungen an ihre Bedürfnisse an. - Schließt Gelegenheiten, indem es qualifizierte Käufer zum richtigen nächsten Schritt führt – Meetings buchen, Tests starten oder mit vollständigem Kontext an den Vertrieb übergeben. Wie es funktioniert: Fin kombiniert generative KI mit deterministischen Regeln, um genau wie Ihre besten menschlichen Agenten zu agieren. Sie können Fin detaillierte, schrittweise Anweisungen geben, und es wird sie mit Geschwindigkeit und Zuverlässigkeit befolgen – die Zeit bis zur Lösung verkürzen und die Kundenzufriedenheit verbessern. Unter der Haube wird Fin von Fin APEX 1.0 angetrieben, dem leistungsstärksten und schnellsten Modell für den Kundenservice. Jede Schicht ist auf Genauigkeit, Geschwindigkeit und Zuverlässigkeit optimiert, sodass Fin große Volumen und komplexe Anfragen mit Zuversicht bewältigen kann. Leistungsnachweis: - Fin löst durchschnittlich 67 % der Kundenanfragen, mit Raten von bis zu 93 % für einige Teams. - Vertraut von über 6.000 Kundenserviceteams, einschließlich der weltweit führenden KI-Unternehmen wie Anthropic. - In unabhängigen Tests übertraf Fin konsequent die Konkurrenz und lieferte höhere Lösungsraten als Forethought, Decagon und andere. Rangiert als #1 AI Agent auf G2, mit der höchsten Anzahl an Bewertungen.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,725

#### How Do G2 Users Rate Fin?

- **War the product ein guter Geschäftspartner?:** 8.8/10 (Category avg: 9.2/10)
- **Steuerung:** 8.8/10 (Category avg: 8.7/10)
- **Analytics:** 8.7/10 (Category avg: 8.5/10)
- **Sammlung von Informationen:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Fin?

- **Verkäufer:** [Intercom, Inc.](https://www.g2.com/de/sellers/intercom-inc)
- **Unternehmenswebsite:** www.intercom.com
- **Gründungsjahr:** 2011
- **Hauptsitz:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Kundenerfolgsmanager, CEO
- **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen
- **Company Size:** 57% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen Fins **schnelle und genaue Antworten** , was die Support-Arbeitsbelastung erheblich reduziert und die Lösung von Anfragen verbessert.
- Benutzer finden Fins **Benutzerfreundlichkeit** außergewöhnlich, mit intuitiver Navigation und hilfreichen Funktionen, die das Gesamterlebnis vereinfachen.
- Benutzer schätzen die **Benutzerfreundlichkeit** von Fin, da sie den reibungslosen Onboarding-Prozess und die effektiven Funktionen zur Gesprächsverfolgung genießen.
- Benutzer schätzen die **Effizienz** von Fin und loben seine einfache Integration und intuitive Benutzeroberfläche für nahtlose Abläufe.
- Benutzer schätzen die **Automatisierungsfunktionen** von Fin, die Effizienz und Kundenmanagement verbessern, ohne die Support-Teams zu überfordern.

##### Cons

- Benutzer finden, dass das Fehlen von **fehlenden Funktionen** in Fin die Benutzerfreundlichkeit einschränkt und die Benutzererfahrung erheblich erschwert.
- Benutzer finden Fin's **fehlende Nuance und veraltete Informationen** frustrierend, was oft zu einer Überprüfung mit menschlicher Unterstützung führt.
- Benutzer finden, dass die **begrenzten Funktionen** von Fin ihre Fähigkeit einschränken, das volle Potenzial und die Kontrolle auszuschöpfen.
- Benutzer erleben eine **steile Lernkurve** mit Fin, da sie dessen Einrichtung und Funktionalität als anspruchsvoll und komplex empfinden.
- Benutzer äußern Bedenken über Fins **hohe Preise** , da viele Funktionen zusätzliche Zahlungen erfordern, was zu unerwarteten Rechnungen führt.

#### What Are Recent G2 Reviews of Fin?

**["Effiziente KI-Unterstützung mit einigen Routing-Herausforderungen"](https://www.g2.com/de/survey_responses/fin-review-7350999)**

**Rating:** 4.0/5.0 stars

_— Marianna A._

[Read full review](https://www.g2.com/de/survey_responses/fin-review-7350999)

**["Effizienter technischer Support und eine benutzerfreundliche Plattform"](https://www.g2.com/de/survey_responses/fin-review-13135986)**

**Rating:** 4.5/5.0 stars

_— Ricardo M._

[Read full review](https://www.g2.com/de/survey_responses/fin-review-13135986)

#### What Are G2 Users Discussing About Fin?

- [Wie gestaltet Intercom die Landschaft der Kundenkommunikation und -bindung neu?](https://www.g2.com/de/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [Wofür wird Intercom verwendet?](https://www.g2.com/de/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/de/discussions/does-intercom-have-live-chat) - 2 comments
- [Wofür wird die Intercom-App verwendet?](https://www.g2.com/de/discussions/what-is-intercom-app-used-for) - 1 comment
- [Wie funktioniert der Intercom-Chat?](https://www.g2.com/de/discussions/how-does-intercom-chat-work) - 1 comment

### [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.

**Average Rating:** 4.5/5.0

**Total Reviews:** 643

#### How Do G2 Users Rate Jotform AI Agents?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Control:** 8.0/10 (Category avg: 8.7/10)
- **Analytics:** 8.0/10 (Category avg: 8.5/10)
- **Collection of information:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Jotform AI Agents?

- **Seller:** [Jotform](https://www.g2.com/sellers/jotform)
- **Company Website:** www.jotform.com
- **Year Founded:** 2006
- **HQ Location:** San Francisco, California
- **Twitter:** @Jotform  
39,289 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website)  
901 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 73% Small, 11% Medium

#### What Do G2 Reviewers Say About Jotform AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Jotform AI Agents, which significantly simplifies survey creation and workflow automation.
- Users value the **easy setup** of Jotform AI Agents, enabling seamless integration into daily business operations.
- Users value the **time-saving capabilities** of Jotform AI Agents, significantly enhancing their productivity in survey creation.
- Users value the **efficiency** of Jotform AI Agents, which streamlines form creation and enhances overall productivity.
- Users appreciate the **setup ease** of Jotform AI Agents, allowing for quick integration into daily activities.

##### Cons

- Users experience **hallucinations and misunderstandings** with Jotform AI Agents, leading to confusion and frustration during interactions.
- Users find the **limited AI capabilities** challenging, especially for customizing workflows and understanding specific needs.
- Users find the **limited features** of Jotform AI Agents restrictive, hindering flexibility in workflows and session management.
- Users find the **inadequate AI features** of Jotform AI Agents frustrating, as it often hallucinates and misinterprets queries.
- Users express frustration over the **poor understanding** of Jotform AI Agents, impacting usability and project success.

#### What Are Recent G2 Reviews of Jotform AI Agents?

**["Easy Drag-and-Drop Builder with Templates, Integrations, and Helpful AI Form Creation"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13183222)**

**Rating:** 4.0/5.0 stars

_— pankaj k._

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13183222)

**["Easy Setup and Seamless Integration That Boosted My Workflow"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13159490)**

**Rating:** 5.0/5.0 stars

_— Jimoh A._

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13159490)

### [Birdeye](https://www.g2.com/de/products/birdeye/reviews)

Birdeye entwickelt KI-Agenten für Marken mit mehreren Standorten – vertrauenswürdig von den größten Unternehmensmarken weltweit, darunter Sutter Health, Aspen Dental, Sun Auto und Caesars Entertainment. Wir bieten Ihnen KI-Kollegen an jedem Standort – für Marketing, Betrieb und Kundenerfahrung – die die Aufgaben erledigen, die Ihr Unternehmen benötigt, indem sie mehrere Agenten einsetzen, die zusammenarbeiten, um KI-Sichtbarkeit zu gewinnen, Nachfrage zu konvertieren und ein konsistentes Kundenerlebnis zu liefern. KI-Kollegen → Erledigen die Aufgaben Jay (Marketing), Robin (Betrieb) und Myna (Kundenerfahrung) übernehmen die Arbeit an Ihren Standorten – von der KI-Suchsichtbarkeit, Bewertungen, Einträgen und sozialen Medien bis hin zur Rezeption und Terminbuchung, zu Umfragen, Ticketing und Einblicken. Sie kaufen keine Funktionen. Sie fügen jedem Standort KI-Mitarbeiter hinzu. So wird die Arbeit an jedem Standort erledigt – ohne Ihr Team weiter zu belasten. Agenten → Erledigen die Arbeit Jeder Kollege beschäftigt mehrere Agenten, die zusammenarbeiten, um eine Aufgabe zu erledigen. Die Art und Weise, wie diese Agenten arbeiten, macht uns einzigartig. Die meisten Softwarelösungen sagen Ihnen, was passiert; unsere Agenten entscheiden, was zu tun ist – und tun es, mit Ihrer Zustimmung. Sie konsolidieren jedes Signal an jedem Standort, egal ob es in Birdeye oder einer Ihrer über 3.000 Integrationen lebt; argumentieren mit Ihrer Markenstimme und im Branchenkontext; und handeln – gemeinsam – um das Ergebnis zu erzielen. So wird eine Bewertung, eine Kampagne, ein verpasster Anruf zu einem abgeschlossenen Ergebnis, nicht zu einer Aufgabe, die in einem Dashboard sitzt. Unternehmensbereit → Für Skalierung gebaut SSO, Audit-Logging, HIPAA, SOC 2 und DSGVO. Rollenbasierter Zugriff, gestufte Genehmigungen und standortbezogene Berichterstattung geben Unternehmens- und lokalen Teams die Kontrolle, die sie benötigen. So bleiben Sie in Kontrolle, während KI die Ausführung an Hunderten von Standorten übernimmt. Mit Teams in den USA, Großbritannien, Australien und Indien definiert Birdeye neu, wie Unternehmen lokal im großen Maßstab gewinnen.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,062

#### How Do G2 Users Rate Birdeye?

- **War the product ein guter Geschäftspartner?:** 9.4/10 (Category avg: 9.2/10)
- **Steuerung:** 8.7/10 (Category avg: 8.7/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Sammlung von Informationen:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Birdeye?

- **Verkäufer:** [Birdeye](https://www.g2.com/de/sellers/birdeye)
- **Unternehmenswebsite:** www.birdeye.com
- **Gründungsjahr:** 2012
- **Hauptsitz:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Eigentümer, Marketing-Manager
- **Top Industries:** Krankenhaus & Gesundheitswesen, Immobilien
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer finden Birdeye unglaublich **einfach zu bedienen** und schätzen die intuitive Einrichtung und nahtlose Navigation zur Verwaltung von Bewertungen.
- Benutzer schätzen die **Benutzerfreundlichkeit** von Birdeye und finden die Navigation und das Bewertungsmanagement einfach und effizient.
- Benutzer schätzen die **benutzerfreundlichen Bewertungsmanagement** -Funktionen von Birdeye, die Kommunikation und Reputation mühelos verbessern.
- Benutzer loben den **ausgezeichneten Kundensupport** von Birdeye, der eine reibungslose Integration und großen Erfolg bei der Implementierung gewährleistet.
- Benutzer schätzen die **Benutzerfreundlichkeit und Bequemlichkeit** von Birdeye, insbesondere für das Management von Bewertungen und die Kommunikation mit Patienten.

##### Cons

- Benutzer bemerken die **fehlenden Funktionen** in Birdeye und wünschen sich eine Integration mit TikTok sowie andere Verbesserungen.
- Benutzer bemerken, dass Birdeyes **langsames UI und notwendige KI-Verbesserungen** die Effizienz und das Kundenerlebnis beeinträchtigen.
- Benutzer finden es **verwirrend, Bewertungen** effektiv zu verwalten, aufgrund von Integrations- und Dashboard-Benutzerfreundlichkeitsproblemen.
- Benutzer bemerken eine **Lernkurve** bei der Benutzeroberfläche von Birdeye, die für weniger technikaffine Personen eine Herausforderung darstellen kann.
- Benutzer finden die **begrenzten Funktionen** von Birdeye, dass es an umfassenden Werkzeugen und Integrationen fehlt, die für ein besseres Erlebnis benötigt werden.

#### What Are Recent G2 Reviews of Birdeye?

**["Eine Software, um das Einholen von Bewertungen zu erleichtern"](https://www.g2.com/de/survey_responses/birdeye-review-6847210)**

**Rating:** 5.0/5.0 stars

_— Robert R._

[Read full review](https://www.g2.com/de/survey_responses/birdeye-review-6847210)

**["Reputationsmanagement Lebensretter!"](https://www.g2.com/de/survey_responses/birdeye-review-8930451)**

**Rating:** 5.0/5.0 stars

_— Lisbeth M._

[Read full review](https://www.g2.com/de/survey_responses/birdeye-review-8930451)

#### What Are G2 Users Discussing About Birdeye?

- [Was macht Birdeye zu einem bevorzugten Werkzeug für Unternehmen, die ihre Online-Reputation und das Management von Kundenfeedback verbessern möchten?](https://www.g2.com/de/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [Wofür wird Birdeye verwendet?](https://www.g2.com/de/discussions/what-is-birdeye-used-for) - 1 comment
- [Sind BirdEye-Bewertungen gefälscht?](https://www.g2.com/de/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/de/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/de/discussions/what-does-birdeye-cost) - 1 comment

### [Tidio](https://www.g2.com/products/tidio/reviews)

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,882

#### How Do G2 Users Rate Tidio?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Control:** 8.8/10 (Category avg: 8.7/10)
- **Analytics:** 8.7/10 (Category avg: 8.5/10)
- **Collection of information:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Tidio?

- **Seller:** [Tidio](https://www.g2.com/sellers/tidio)
- **Year Founded:** 2013
- **HQ Location:** San Francisco, California
- **Twitter:** @tidiocx  
1,306 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website)  
177 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Retail, Marketing and Advertising
- **Company Size:** 90% Small, 9% Medium

#### What Do G2 Reviewers Say About Tidio?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction.
- Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance.
- Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times.
- Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly.
- Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms.

##### Cons

- Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs.
- Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility.
- Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows.
- Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability.
- Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile.

#### What Are Recent G2 Reviews of Tidio?

**["Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration"](https://www.g2.com/survey_responses/tidio-review-13177684)**

**Rating:** 4.5/5.0 stars

_— Michelle Ann R._

[Read full review](https://www.g2.com/survey_responses/tidio-review-13177684)

**["Efficient Customer Engagement, Easy Setup"](https://www.g2.com/survey_responses/tidio-review-13183557)**

**Rating:** 4.5/5.0 stars

_— Ambrish R._

[Read full review](https://www.g2.com/survey_responses/tidio-review-13183557)

#### What Are G2 Users Discussing About Tidio?

- [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments
- [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote
- [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment
- [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments
- [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments

### [Paylocity](https://www.g2.com/products/paylocity/reviews)

Paylocity is an award-winning HCM platform that brings HR, Finance, and IT together in one connected system, covering payroll, benefits, talent management, time and labor, spend, and IT provisioning on a single employee record. Cut manual HR tasks, run payroll faster, and get new hires up and running sooner. Get full visibility across expenses, accounts payable, corporate cards, and procurement in one place. Automate account creation and manage IT provisioning without juggling separate systems. AI is built into everyday workflows across all three. Policies, approvals, and workflows stay in lockstep as people join, move, and grow. Paylocity accompanies its clients on the journey to build great workplaces and help every employee do their best work.

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,044

#### How Do G2 Users Rate Paylocity?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Paylocity?

- **Seller:** [Paylocity](https://www.g2.com/sellers/paylocity)
- **Company Website:** www.paylocity.com
- **Year Founded:** 1997
- **HQ Location:** Schaumburg, IL
- **Twitter:** @Paylocity  
4,577 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=212af04cd9a730ea20c60ec502c06e4fe22319f50fb7cb5bd2952e42a96b3069&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F24614%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,978 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** HR Manager, Human Resources Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 69% Medium, 19% Small

#### What Do G2 Reviewers Say About Paylocity?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Paylocity to have **ease of use** , especially after training and during invoice reconciliation processes.
- Users appreciate the **helpful customer service** of Paylocity, providing assistance and support when needed.
- Users appreciate the **helpful customer support** of Paylocity, enhancing their payroll experience with valuable assistance and resources.
- Users appreciate the **intuitive navigation** of Paylocity, making it easy to find information and complete tasks.
- Users find Paylocity to be a **simple and user-friendly solution** for managing expenses and integrating with other software.

##### Cons

- Users report **poor customer support** , experiencing long wait times and lack of direct access to assistance.
- Users often find **missing features** in Paylocity, leading to frustrations and inefficient workflows during critical tasks.
- Users find the **learning curve steep** with Paylocity, citing outdated software and lack of support for new users.
- Users express frustration with **limited features** in Paylocity, wishing for better admin controls and customization options.
- Users report **poor support services** , facing long wait times and inconsistent resolutions from customer service representatives.

#### What Are Recent G2 Reviews of Paylocity?

**["HR Generalist"](https://www.g2.com/survey_responses/paylocity-review-13161778)**

**Rating:** 4.0/5.0 stars

_— Nathan C._

[Read full review](https://www.g2.com/survey_responses/paylocity-review-13161778)

**["Intuitive UI, Fast Answers, and Great Value with Paylocity"](https://www.g2.com/survey_responses/paylocity-review-13160648)**

**Rating:** 5.0/5.0 stars

_— Teghan H._

[Read full review](https://www.g2.com/survey_responses/paylocity-review-13160648)

#### What Are G2 Users Discussing About Paylocity?

- [I'm having trouble understanding how to use Airbase for managing company-wide spend. Could someone explain the best practices?](https://www.g2.com/discussions/i-m-having-trouble-understanding-how-to-use-airbase-for-managing-company-wide-spend-could-someone-explain-the-best-practices)
- [How is Paylocity transforming payroll and human capital management for businesses?](https://www.g2.com/discussions/how-is-paylocity-transforming-payroll-and-human-capital-management-for-businesses)
- [What is Paylocity used for?](https://www.g2.com/discussions/what-is-paylocity-used-for) - 1 comment
- [What is Airbase used for?](https://www.g2.com/discussions/what-is-airbase-used-for) - 3 comments
- [Why is paylocity not working?](https://www.g2.com/discussions/why-is-paylocity-not-working) - 3 comments

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10)
- **Control:** 8.8/10 (Category avg: 8.7/10)
- **Analytics:** 8.6/10 (Category avg: 8.5/10)
- **Collection of information:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations.
- Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
- Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
- Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability.
- Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
- Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
- Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Wati](https://www.g2.com/products/wati/reviews)

Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified.

**Average Rating:** 4.6/5.0

**Total Reviews:** 483

#### How Do G2 Users Rate Wati?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Control:** 8.8/10 (Category avg: 8.7/10)
- **Analytics:** 8.0/10 (Category avg: 8.5/10)
- **Collection of information:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Wati?

- **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d)
- **Company Website:** www.wati.io
- **Year Founded:** 2020
- **HQ Location:** Hong Kong, HK
- **Twitter:** @Wati\_io  
594 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3147d0bef91867ed28b29e70ff9d5b5888011d177ee5fb3d3cd74c3010ac757e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatiglobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
275 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Education Management, Information Technology and Services
- **Company Size:** 73% Small, 20% Medium

#### What Do G2 Reviewers Say About Wati?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise WATI for its **ease of use** , finding it intuitive and efficient for various automation needs.
- Users value the **effortless automation** of WATI, enhancing communication and efficiency for businesses and startups alike.
- Users praise Wati's **excellent customer support** , highlighting responsive, patient assistance that enhances their experience.
- Users appreciate Wati's **ease of use and flexibility** , making it ideal for startups and efficient communication.
- Users find the **easy setup** of WATI with WhatsApp beneficial for quick integration and team efficiency.

##### Cons

- Users find Wati's pricing to be **expensive** , especially with additional fees for messages and broadcasts.
- Users find the **cost and pricing model** of Wati challenging, particularly for smaller and non-profit organizations.
- Users express a need for **missing features** like dark mode, internal notes, and better customer service options.
- Users express concerns over **pricing issues** , finding it challenging for smaller businesses and non-profit organizations.
- Users experience **messaging issues** with Wati, including delays, message delivery problems, and API restrictions from WhatsApp.

#### What Are Recent G2 Reviews of Wati?

**["Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up"](https://www.g2.com/survey_responses/wati-review-13092376)**

**Rating:** 4.5/5.0 stars

_— Shivam P._

[Read full review](https://www.g2.com/survey_responses/wati-review-13092376)

**["Seamless API Integration and Reliable Performance for Streamlined Lead Management"](https://www.g2.com/survey_responses/wati-review-13035486)**

**Rating:** 5.0/5.0 stars

_— Abhishek p._

[Read full review](https://www.g2.com/survey_responses/wati-review-13035486)

#### What Are G2 Users Discussing About Wati?

- [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) - 3 comments

### [Talkdesk](https://www.g2.com/de/products/talkdesk/reviews)

Talkdesk® führt eine neue Ära im Kundenerlebnis mit Customer Experience Automation (CXA) an – einer neuen Kategorie und Plattform, die darauf ausgelegt ist, die gesamte Komplexität moderner Kundenreisen zu automatisieren. CXA ersetzt fragmentierte, menschlich koordinierte Arbeitsabläufe durch autonome, multi-agenten KI-Orchestrierung, die intelligenten, skalierbaren und ergebnisorientierten Service über den gesamten CX-Lebenszyklus hinweg bietet. Erfahren Sie mehr unter: https://www.talkdesk.com/use-cases/ Im Kern von CXA steht die Talkdesk Data Cloud, die Transkripte, Anrufaufzeichnungen, Fallnotizen und Kundenakten aus verschiedenen CRMs und Systemen in Echtzeit in umsetzbares Wissen verwandelt. Dies ermöglicht es KI-Agenten, mit vollem Kontext zu arbeiten und nahtlos zusammenzuarbeiten, um komplexe Kundenprobleme schnell, präzise und anpassungsfähig zu lösen. Talkdesk CXA unterstützt sowohl branchenübergreifende Arbeitsabläufe als auch branchenspezifische Anwendungsfälle in Sektoren wie Gesundheitswesen, Finanzdienstleistungen, Einzelhandel, Versorgungsunternehmen, Reisen und Regierung. Mit vorgefertigten KI-Agenten, einem tugendhaften Automatisierungszyklus (Entdecken, Bauen, Orchestrieren, Messen) und schneller Wertschöpfung hilft Talkdesk Unternehmen, das Kundenerlebnis zu modernisieren, ohne dass ein vollständiger Austausch erforderlich ist. Vertrauen von globalen Marken und anerkannt für kontinuierliche Innovation, befähigt Talkdesk Organisationen, Umsatz zu steigern, Kosten zu senken und die Servicebereitstellung durch koordinierte, KI-gesteuerte Automatisierung zu transformieren. Unternehmen, die ihre Kunden lieben, nutzen Talkdesk. Talkdesk ist eine eingetragene Marke von Talkdesk, Inc. Alle Produkt- und Firmennamen sind Marken™ oder eingetragene® Marken ihrer jeweiligen Inhaber. Die Verwendung dieser Namen impliziert keine Verbindung oder Billigung durch diese.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,453

#### How Do G2 Users Rate Talkdesk?

- **War the product ein guter Geschäftspartner?:** 8.9/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Talkdesk?

- **Verkäufer:** [Talkdesk](https://www.g2.com/de/sellers/talkdesk)
- **Unternehmenswebsite:** www.talkdesk.com
- **Gründungsjahr:** 2011
- **Hauptsitz:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,391 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Vorgesetzter, Kundendienstmitarbeiter
- **Top Industries:** Verbraucherdienste, Computersoftware
- **Company Size:** 61% Medium, 20% Large

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von Talkdesk, die eine effiziente Nachverfolgung von Anrufen ermöglicht und die Gesamtproduktivität steigert.
- Benutzer schätzen die **Effizienz** von Talkdesk, die eine reibungslose Kommunikation über Plattformen hinweg und verbesserte Kundenservice-Operationen ermöglicht.
- Benutzer schätzen die **umfassenden Funktionen** von Talkdesk, die effiziente Arbeitsabläufe ermöglichen und Kundeninteraktionen verbessern.
- Benutzer schätzen die **einfache CRM-Integration** von Talkdesk, die Effizienz und Kommunikation für Kundensupport-Teams verbessert.
- Benutzer loben Talkdesk für seinen **außergewöhnlichen Kundensupport** und die nahtlose Integration, die die Effizienz des Teams verbessert.

##### Cons

- Benutzer haben oft **Anrufprobleme** mit Talkdesk, einschließlich schlechter Audioqualität und abgebrochener Anrufe während Gesprächen.
- Benutzer haben oft **technische Probleme** mit Talkdesk, einschließlich abgebrochener Anrufe und Systemfehler, die häufige Neustarts erfordern.
- Benutzer finden die **fehlenden Funktionen** in Talkdesk frustrierend, was die Effizienz und den Arbeitsablauf während Anrufen und der Ticketverwaltung behindert.
- Benutzer erleben **Benachrichtigungsprobleme** mit Talkdesk, was zu unerwarteten Offline-Statusänderungen und frustrierenden technischen Problemen führt.
- Benutzer haben oft **Verbindungsprobleme** mit Talkdesk, was zu frustrierenden Verzögerungen führt und häufige Neustarts der Anwendung erfordert.

#### What Are Recent G2 Reviews of Talkdesk?

**["Bewertung überprüfen"](https://www.g2.com/de/survey_responses/talkdesk-review-11332704)**

**Rating:** 5.0/5.0 stars

_— M S._

[Read full review](https://www.g2.com/de/survey_responses/talkdesk-review-11332704)

**["TalkDesk glänzt mit intelligenter Ticketkategorisierung und nahtloser Zendesk-Integration"](https://www.g2.com/de/survey_responses/talkdesk-review-13075196)**

**Rating:** 4.0/5.0 stars

_— Lukas B._

[Read full review](https://www.g2.com/de/survey_responses/talkdesk-review-13075196)

#### What Are G2 Users Discussing About Talkdesk?

- [Wie transformiert Talkdesk den Kundenservice mit seinen innovativen Callcenter-Lösungen?](https://www.g2.com/de/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [Wofür wird Talkdesk verwendet?](https://www.g2.com/de/discussions/what-is-talkdesk-used-for) - 2 comments

### [Zoom Virtual Agent](https://www.g2.com/products/zoom-virtual-agent/reviews)

Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization. Built on Zoom’s scalable, secure platform, it’s fast to deploy, easy to manage, and flexible enough to grow with your business—giving customers instant answers without waiting on live support, reducing customer effort, and driving long-term loyalty that creates measurable financial upside.

**Average Rating:** 4.5/5.0

**Total Reviews:** 213

#### How Do G2 Users Rate Zoom Virtual Agent?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Control:** 7.7/10 (Category avg: 8.7/10)
- **Analytics:** 8.1/10 (Category avg: 8.5/10)
- **Collection of information:** 7.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zoom Virtual Agent?

- **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Company Website:** www.zoom.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @zoom  
1,042,714 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea58933ffb5ea1e88769e70b1323ea336f3f35193bdf38ad87831cfc56794a9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2532259%2F&secure%5Burl_type%5D=linkedin_company_website)  
13,494 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Retail
- **Company Size:** 73% Medium, 23% Small

#### What Do G2 Reviewers Say About Zoom Virtual Agent?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless connectivity** of Zoom Virtual Agent for effective customer support and smooth transitions to live agents.
- Users appreciate the **ease of use** of Zoom Virtual Agent, enjoying its seamless integration and automation for customer support.
- Users value the **s seamless integrations** of Zoom Virtual Agent, enhancing efficiency in customer support and overall user experience.
- Users appreciate the **automation capabilities** of Zoom Virtual Agent, providing instant, efficient customer support responses effortlessly.
- Users appreciate the **helpfulness** of Zoom Virtual Agent in quickly resolving customer queries and enhancing overall support efficiency.

##### Cons

- Users notice the **limitations in AI response** when facing complex queries, necessitating frequent human assistance and setup effort.
- Users note that the **AI inaccuracy** can lead to unhelpful responses for complex queries, impacting effectiveness.
- Users note the **inaccuracy** of Zoom Virtual Agent, particularly with complex queries and varied phrasing, impacting helpfulness.
- Users often find the **learning curve steep** , requiring time and effort for effective setup and ongoing maintenance.
- Users find the **not intuitive** setup of Zoom Virtual Agent challenging, requiring significant effort for effective customization and training.

#### What Are Recent G2 Reviews of Zoom Virtual Agent?

**["Efficient Automation with Excellent Support"](https://www.g2.com/survey_responses/zoom-virtual-agent-review-12979095)**

**Rating:** 5.0/5.0 stars

_— Zaid M._

[Read full review](https://www.g2.com/survey_responses/zoom-virtual-agent-review-12979095)

**["Clean UI and Easy Setup, But Needs Better Spacing"](https://www.g2.com/survey_responses/zoom-virtual-agent-review-13047486)**

**Rating:** 4.5/5.0 stars

_— Mehdi A._

[Read full review](https://www.g2.com/survey_responses/zoom-virtual-agent-review-13047486)

#### What Are G2 Users Discussing About Zoom Virtual Agent?

- [What is Solvvy used for?](https://www.g2.com/discussions/what-is-solvvy-used-for) - 1 comment

### [Podium](https://www.g2.com/products/podium/reviews)

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2,026

#### How Do G2 Users Rate Podium?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Control:** 8.4/10 (Category avg: 8.7/10)
- **Analytics:** 8.4/10 (Category avg: 8.5/10)
- **Collection of information:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Podium?

- **Seller:** [Podium](https://www.g2.com/sellers/podium)
- **Company Website:** www.podium.com
- **Year Founded:** 2014
- **HQ Location:** Lehi, UT
- **Twitter:** @PodiumHQ  
4,178 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, General Manager
- **Top Industries:** Automotive, Retail
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About Podium?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management.
- Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement.
- Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard.
- Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages.
- Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly.

##### Cons

- Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently.
- Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience.
- Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot.
- Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features.
- Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process.

#### What Are Recent G2 Reviews of Podium?

**["Podium Transformed Our Agency Communication with Seamless on Demand Integrations"](https://www.g2.com/survey_responses/podium-review-12909019)**

**Rating:** 5.0/5.0 stars

_— Kenya A._

[Read full review](https://www.g2.com/survey_responses/podium-review-12909019)

**["Fees less like a review collection tool and more like a digital front desk"](https://www.g2.com/survey_responses/podium-review-12877946)**

**Rating:** 4.0/5.0 stars

_— Neelakshi S._

[Read full review](https://www.g2.com/survey_responses/podium-review-12877946)

#### What Are G2 Users Discussing About Podium?

- [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments
- [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments
- [What is podium app?](https://www.g2.com/discussions/what-is-podium-app)

### [Alexa for Business](https://www.g2.com/products/alexa-for-business/reviews)

Alexa for Business is a service that enables organizations to integrate Alexa, Amazon's voice assistant, into their workplace environments. It provides tools for deploying and managing Alexa-enabled devices, users, and skills at scale, enhancing productivity and streamlining operations. Key Features and Functionality: - Meeting Room Management: Simplifies conference room experiences by allowing voice-activated control of meetings and equipment. Employees can start meetings with commands like "Alexa, start the meeting," reducing reliance on manual controls. - Employee Productivity: Enables users to access calendars, join meetings, and manage emails through voice commands. Alexa can read emails, provide daily schedules, and set reminders, facilitating efficient task management. - Device and User Management: Offers centralized management of shared Alexa devices and user accounts. Administrators can assign skills, monitor device status, and manage user permissions through the Alexa for Business console. - Custom Skills Development: Allows organizations to create private skills tailored to their specific needs, such as providing company information, reporting issues, or ordering supplies, thereby enhancing internal processes. Primary Value and Solutions: Alexa for Business addresses common workplace challenges by automating routine tasks and providing hands-free access to information and services. It enhances meeting efficiency, reduces administrative overhead, and supports a more connected and responsive work environment. By leveraging voice technology, organizations can improve employee productivity and satisfaction while optimizing resource utilization.

**Average Rating:** 4.2/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate Alexa for Business?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Alexa for Business?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Higher Education, Information Technology and Services
- **Company Size:** 56% Small, 24% Medium

#### What Do G2 Reviewers Say About Alexa for Business?

_AI-generated summary from verified user reviews_

##### Pros

- Users benefit from the **easy creation** of tasks with Alexa for Business, enhancing productivity and time management.
- Users value the **scheduling capabilities** of Alexa for Business, enabling efficient meeting management and task organization.
- Users value the **time-saving features** of Alexa for Business, allowing them to focus on more important tasks.

#### What Are Recent G2 Reviews of Alexa for Business?

**["Efficient Voice Assistant for the Workplace, but with Privacy Concerns"](https://www.g2.com/survey_responses/alexa-for-business-review-11374117)**

**Rating:** 4.5/5.0 stars

_— Rahul C._

[Read full review](https://www.g2.com/survey_responses/alexa-for-business-review-11374117)

**["The Best you can choose"](https://www.g2.com/survey_responses/alexa-for-business-review-10769703)**

**Rating:** 5.0/5.0 stars

_— Tierra S._

[Read full review](https://www.g2.com/survey_responses/alexa-for-business-review-10769703)

#### What Are G2 Users Discussing About Alexa for Business?

- [What is Alexa for Business used for?](https://www.g2.com/discussions/what-is-alexa-for-business-used-for)

### [AWS Chatbot](https://www.g2.com/products/aws-chatbot/reviews)

AWS Chatbot lets you monitor, troubleshoot, and operate your AWS environments natively from within your chat channels.

**Average Rating:** 4.2/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate AWS Chatbot?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind AWS Chatbot?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Company Size:** 54% Medium, 23% Small

#### What Are Recent G2 Reviews of AWS Chatbot?

**["Simple, effective, and a huge time-saver"](https://www.g2.com/survey_responses/aws-chatbot-review-12997952)**

**Rating:** 5.0/5.0 stars

_— Paulo Henrique O._

[Read full review](https://www.g2.com/survey_responses/aws-chatbot-review-12997952)

**["Nice implementation of thoughts."](https://www.g2.com/survey_responses/aws-chatbot-review-4857389)**

**Rating:** 5.0/5.0 stars

_— Devendra R._

[Read full review](https://www.g2.com/survey_responses/aws-chatbot-review-4857389)

#### What Are G2 Users Discussing About AWS Chatbot?

- [Is AWS chatbot free?](https://www.g2.com/discussions/is-aws-chatbot-free)
- [How do I use chatbot on AWS?](https://www.g2.com/discussions/how-do-i-use-chatbot-on-aws)
- [What are the features of chatbot?](https://www.g2.com/discussions/aws-chatbot-what-are-the-features-of-chatbot)
- [What can you do with AWS chatbot?](https://www.g2.com/discussions/what-can-you-do-with-aws-chatbot)

### [Kore.AI](https://www.g2.com/de/products/kore-ai/reviews)

Kore.ai, ein weltweit führendes Unternehmen im Bereich Enterprise AI, hilft Organisationen dabei, das Kundenerlebnis und die Produktivität am Arbeitsplatz durch regulierte, sichere und skalierbare KI zu transformieren. Die KI-native Kore.ai Agent Platform und vorgefertigte agentische Lösungen ermöglichen es Unternehmen, Multi-Agenten-Systeme für Kundenservice, Produktivität am Arbeitsplatz und branchenspezifische Anwendungsfälle zu entwerfen, bereitzustellen und zu steuern. Die Agent Blueprint Language (ABL) hilft Teams beim Aufbau und der Orchestrierung von Agenten, während Arch AI und die Dual-Brain-Architektur von Kore.ai die Agenten in großem Maßstab genau und überprüfbar halten. Auf einer offenen, modellagnostischen Grundlage aufgebaut, ermöglicht die Plattform Unternehmen, ihre KI-Modelle, Cloud- und Unternehmenssysteme frei zu wählen – ohne Bindung. Kore.ai wird von mehr als 500 Global 2000 Organisationen vertraut, verfügt über ein umfangreiches KI-Patentportfolio und wird von Gartner, Forrester und anderen als führend anerkannt. Mit Hauptsitz im Silicon Valley bedient Kore.ai Kunden weltweit durch ein globales Netzwerk von Büros und Partnern. Erfahren Sie mehr unter www.kore.ai.

**Average Rating:** 4.6/5.0

**Total Reviews:** 396

#### How Do G2 Users Rate Kore.AI?

- **War the product ein guter Geschäftspartner?:** 9.0/10 (Category avg: 9.2/10)
- **Steuerung:** 8.8/10 (Category avg: 8.7/10)
- **Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Sammlung von Informationen:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Kore.AI?

- **Verkäufer:** [Kore.ai](https://www.g2.com/de/sellers/kore-ai-87d44a58-d726-4ac9-9dc4-290730d220bc)
- **Unternehmenswebsite:** kore.ai
- **Gründungsjahr:** 2013
- **Hauptsitz:** Orlando, FL
- **Twitter:** @koredotai  
5,659 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=49ee154fdf979f32c6710d47feaa216b6ddabff52d4fdfd36940b452c07f5750&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3602865%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,275 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software-Ingenieur, Assoziieren
- **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware
- **Company Size:** 42% Large, 30% Small

#### What Do G2 Reviewers Say About Kore.AI?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer finden die **Benutzerfreundlichkeit** von Kore.ai unbestreitbar, mit mühelosen Konfigurationen und nahtlosen Drittanbieter-Integrationen.
- Benutzer bewundern die **benutzerfreundliche Benutzeroberfläche und mühelose Konfiguration** , was die Bot-Entwicklung einfach und angenehm macht.
- Benutzer schätzen die **Einfachheit und Benutzerfreundlichkeit** von Kore.AI, um Chatbots effektiv und effizient zu erstellen.
- Benutzer schätzen die **mühelosen Integrationen** von Kore.AI, die ihre Erfahrung mit nahtloser Konnektivität zu Drittanbieter-APIs verbessern.
- Benutzer schätzen die **nahtlosen Integrationen** in Kore.AI, die es einfach machen, sich mühelos mit verschiedenen Systemen zu verbinden.

##### Cons

- Benutzer finden die **Lernkurve steil** , insbesondere für diejenigen, die Einfachheit und Benutzerfreundlichkeit in Kore.AI suchen.
- Benutzer erleben **Nutzungsbeschränkungen** in Kore.AI und kämpfen mit Einschränkungen bei der Dateninteraktion und dem Batch-Testing.
- Benutzer erleben **langsame Leistung** mit Kore.AI, einschließlich Verzögerungen, Ladeproblemen und Serverproblemen, die die Benutzerfreundlichkeit beeinträchtigen.
- Benutzer erleben **lange Ladezeiten** mit Kore.ai-Anwendungen, was während Updates Frustration und Nutzbarkeitsprobleme verursacht.
- Benutzer erleben häufige **Softwarefehler** , die zu Störungen und Leistungsproblemen auf der Kore.AI-Plattform führen.

#### What Are Recent G2 Reviews of Kore.AI?

**["Umfassende Konversations-KI-Plattform mit großer Flexibilität"](https://www.g2.com/de/survey_responses/kore-ai-review-11531124)**

**Rating:** 4.5/5.0 stars

_— Uppala A._

[Read full review](https://www.g2.com/de/survey_responses/kore-ai-review-11531124)

**["Intuitive, benutzerfreundliche Plattform zum Erstellen skalierbarer virtueller Assistenten"](https://www.g2.com/de/survey_responses/kore-ai-review-13171381)**

**Rating:** 4.5/5.0 stars

_— Emmanuel L._

[Read full review](https://www.g2.com/de/survey_responses/kore-ai-review-13171381)

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Spotlight Categories

[Board Management Software](https://www.g2.com/categories/board-management)

[Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence)

[Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

[Attribution Software](https://www.g2.com/categories/attribution)

[Performance Management Software](https://www.g2.com/categories/performance-management)

Similar Categories

- [Bot Platforms](/categories/bot-platforms)

- [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp)

[Browse Chatbots Themes](/categories/chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.

Top Tools at a Glance

| 

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Omnichannel ticket management with AI-assisted workflows

 | 

User Review

"Unified Omnichannel Support with Powerful Automation and Analytics"

 |
| 

 | 

AI SDR for real-time website visitor qualification

 | 

User Review

"Intuitive Chat Experiences with Powerful AI SDR and Exceptional Support"

 |
| 

 | 

Knowledge-base-grounded AI for support deflection

 | 

User Review

"End: Efficient technical support and an easy-to-use platform"

 |
| 

 | 

No-code AI agents for 24/7 customer response

 | 

User Review

"Easy Setup and Seamless Integration That Boosted My Workflow"

 |
| 

 | 

AI-powered messaging and review management for multi-location brands

 | 

User Review

"A Software to Make Getting Reviews Easier"

 |
| 

 | 

Live chat and AI chatbot for small business websites

 | 

User Review

"Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration"

 |
| 

 | 

Omnichannel contact center with intelligent routing and API integration

 | 

User Review

"Centralized Omnichannel Power with Insightful Real-Time Reporting"

 |
| 

 | 

WhatsApp Business API with automation and shared inbox

 | 

User Review

"Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up"

 |

* * *

Show More

* * *

## How Do You Choose the Right Chatbots Software?

### What You Should Know About Chatbots Software

### What are Chatbots?

Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire.

With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities.

#### What Types of Chatbots Exist?

The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner.

**Button-based bots**

Users interact with these chatbots through menus and buttons.

**Keyword recognition-based chatbots**

Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords.

**Contextual chatbots**

Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques.

### What are the Common Features of Chatbots?

To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated.

**Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state.

**Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately.

**Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually.

**Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner.

**Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation.

### What are the Benefits of Chatbots?

Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots.

**More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips.

**They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes.

**Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions.

### Who Uses Chatbots?

Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users. 

**Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope.

**Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers.

**Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately.

### What are the Alternatives to Chatbots?

As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots.

[Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation.

[Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems.

#### Software Related to Chatbots

The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation:

[Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots.

[Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product.

When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses.

[Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task

NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions.

### Challenges with Chatbots

A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind.

**Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent.

**Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent.

### Which Companies Should Buy Chatbots?

Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots.

**Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention.

**Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers.

**Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary.

### How to Buy Chatbots

When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them.

#### Requirements Gathering (RFI/RFP) for Chatbots

Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process.

First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business. 

Some initial questions which should be asked include:

- Which are the channels that are supported?
- How long does it take to set up?
- How easy is it to script the chatbots?
- How is the offering priced?

#### Compare Chatbots

**Create a long list**

Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller.

**Create a short list**

Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions.

**Conduct demos**

To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition.

#### Selection of Chatbots

**Choose a selection team**

Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities.

**Negotiation**

Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others.

**Final decision**

After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board.

### Chatbots Trends

In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software.

**Conversational interfaces**

In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries.

Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data.

**Voice**

Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world.

**Artificial intelligence**

AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.