--- title: Simon AI Reviews meta\_title: 'Simon AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 264 reviews by the users' company size, role or industry to find out how Simon AI works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 264 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Simon AI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of Simon AI, enjoying its intuitive design and smooth user experience. [(43 mentions)](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=1710569&qs=pros-and-cons#reviews) Users praise the **excellent customer support** at Simon AI, noting the quick and helpful assistance from the team. [(25 mentions)](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=1710854&qs=pros-and-cons#reviews) Users commend the **helpful and responsive support** from Simon AI, enhancing their overall experience and satisfaction. [(20 mentions)](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=1710944&qs=pros-and-cons#reviews) Users appreciate the **flexible data segmentation** capabilities of Simon AI, enabling precise audience targeting efficiently. [(17 mentions)](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=2196418&qs=pros-and-cons#reviews) Users value the **easy integration** with various platforms, ensuring efficient management of first-party data. [(16 mentions)](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=1710656&qs=pros-and-cons#reviews) Users find the **learning curve steep** with Simon AI, requiring training to navigate its complex features effectively. [(23 mentions)](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=2195745&qs=pros-and-cons#reviews) Users find the **data management limitations** of Simon AI challenging, requiring SQL knowledge and additional support for effective use. [(12 mentions)](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=2195546&qs=pros-and-cons#reviews) Users find the **slow performance** of Simon AI frustrating, impacting their ability to efficiently build campaigns and search resources. [(12 mentions)](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=2196113&qs=pros-and-cons#reviews) Users find the **bugs in the UI/UX** frustrating, impacting overall ease of use and campaign building. [(10 mentions)](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=2195486&qs=pros-and-cons#reviews) Users face **segmentation issues** that complicate data management and can confuse those unfamiliar with the platform's UI. [(10 mentions)](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=2196043&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Simon AI ##### 1. Ease of Use Users highlight the **ease of use** of Simon AI, enjoying its intuitive design and smooth user experience. [ See 43 mentions ](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=1710569&qs=pros-and-cons#reviews) See Related User Reviews JS Jodi S. Small-Business (50 or fewer emp.) 3.5/5 "Simon" What do you like about Simon AI? Easy to train and teach other employees. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Most Comprehensive Email Productivity Software" What do you like about Simon AI? user journeys, SMS and paid media, and mail are all built into a single platform. Need help? Their customer service is great. It's easy and quick to a ##### 2. Customer Support Users praise the **excellent customer support** at Simon AI, noting the quick and helpful assistance from the team. [ See 25 mentions ](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=1710854&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Most Comprehensive Email Productivity Software" What do you like about Simon AI? user journeys, SMS and paid media, and mail are all built into a single platform. Need help? Their customer service is great. It's easy and quick to a RC Romani C. Mid-Market (51-1000 emp.) 5.0/5 "Great platform and quick response" What do you like about Simon AI? Smooth UI experience, Simon is one of the best platforms I used, it is a complex platform but really easy to use and understand what should I do An ##### 3. Helpful Users commend the **helpful and responsive support** from Simon AI, enhancing their overall experience and satisfaction. [ See 20 mentions ](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=1710944&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Most Comprehensive Email Productivity Software" What do you like about Simon AI? user journeys, SMS and paid media, and mail are all built into a single platform. Need help? Their customer service is great. It's easy and quick to a SK Sara K. Mid-Market (51-1000 emp.) 4.0/5 "Makes life easier!" What do you like about Simon AI? The easy integration with Klaviyo, how responsive and helpful their representatives are. ##### 4. Data Segmentation Users appreciate the **flexible data segmentation** capabilities of Simon AI, enabling precise audience targeting efficiently. [ See 17 mentions ](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=2196418&qs=pros-and-cons#reviews) See Related User Reviews ![Andrés T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrés T.") AT Andrés T. Mid-Market (51-1000 emp.) 5.0/5 "Very good tool and well integrated" What do you like about Simon AI? I liked the fact you could create the template, choose the segment and deploy. Which allows you to do everything faster without help from another agen ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Easy user interface but requires back-end set-up" What do you like about Simon AI? The interface is very easy to use once your data is in Simon. Segementation is very easy and the integration with SFMC is easy. ##### 5. Easy Integration Users value the **easy integration** with various platforms, ensuring efficient management of first-party data. [ See 16 mentions ](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=1710656&qs=pros-and-cons#reviews) See Related User Reviews ![Fernanda R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fernanda R.") FR Fernanda R. Small-Business (50 or fewer emp.) 4.5/5 "Powerful tool for email marketing, with a wide range of features" What do you like about Simon AI? One of the main features of Simon Data is its ability to integrate with different data sources, this allows the creation of personalized email campaig SK Sara K. Mid-Market (51-1000 emp.) 4.0/5 "Makes life easier!" What do you like about Simon AI? The easy integration with Klaviyo, how responsive and helpful their representatives are. ### 5 Cons or Disadvantages of Simon AI ##### 1. Learning Curve Users find the **learning curve steep** with Simon AI, requiring training to navigate its complex features effectively. [ See 23 mentions ](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=2195745&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Easy user interface but requires back-end set-up" What do you dislike about Simon AI? Getting data into Simon requires expertise and problem shooting as well as back-end assistance. Simon only allows one primary key which can make integ EP Emmanuel P. Enterprise (\> 1000 emp.) 3.0/5 "Lots of back and forth; feel like we're guinea pigs" What do you dislike about Simon AI? Lots of bugs and time-out sessions (at least through Segments). Basic things, such as reporting, had to be requested through meetings with the Simon t ##### 2. Data Management Users find the **data management limitations** of Simon AI challenging, requiring SQL knowledge and additional support for effective use. [ See 12 mentions ](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=2195546&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Easy user interface but requires back-end set-up" What do you dislike about Simon AI? Getting data into Simon requires expertise and problem shooting as well as back-end assistance. Simon only allows one primary key which can make integ ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "CDP" What do you dislike about Simon AI? Some data not available to pull off the CDP ##### 3. Slow Performance Users find the **slow performance** of Simon AI frustrating, impacting their ability to efficiently build campaigns and search resources. [ See 12 mentions ](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=2196113&qs=pros-and-cons#reviews) See Related User Reviews ![Kirill D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kirill D.") KD Kirill D. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you dislike about Simon AI? Loading time, website feels too "heavy". SK Sara K. Mid-Market (51-1000 emp.) 4.0/5 "Makes life easier!" What do you dislike about Simon AI? Sometimes things don't work as they should for no real rhyme or reason. Sometimes things sync more slowly than I would expect them to. ##### 4. Bugs Users find the **bugs in the UI/UX** frustrating, impacting overall ease of use and campaign building. [ See 10 mentions ](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=2195486&qs=pros-and-cons#reviews) See Related User Reviews EP Emmanuel P. Enterprise (\> 1000 emp.) 3.0/5 "Lots of back and forth; feel like we're guinea pigs" What do you dislike about Simon AI? Lots of bugs and time-out sessions (at least through Segments). Basic things, such as reporting, had to be requested through meetings with the Simon t ![Alexus G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexus G.") AG Alexus G. Mid-Market (51-1000 emp.) 3.5/5 "An all encompassing solution if you know how to use it" What do you dislike about Simon AI? Some functionality requires an advanced understanding. Things do often malfunction which makes it hard to accomplish tasks and the tool is definitely ##### 5. Segmentation Issues Users face **segmentation issues** that complicate data management and can confuse those unfamiliar with the platform's UI. [ See 10 mentions ](https://www.g2.com/products/simon-ai/reviews?filters%5Bsentiment_snippet%5D=2196043&qs=pros-and-cons#reviews) See Related User Reviews ![Fernanda R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fernanda R.") FR Fernanda R. Small-Business (50 or fewer emp.) 4.5/5 "Powerful tool for email marketing, with a wide range of features" What do you dislike about Simon AI? It would be great to have the ability to include more than one segment in the flow builder, so you can include more contacts based on existing segment EP Emmanuel P. Enterprise (\> 1000 emp.) 3.0/5 "Lots of back and forth; feel like we're guinea pigs" What do you dislike about Simon AI? Lots of bugs and time-out sessions (at least through Segments). Basic things, such as reporting, had to be requested through meetings with the Simon t ## Top-Rated Alternatives [ ![Bloomreach](https://images.g2crowd.com/uploads/product/hd_favicon/acd3373828bc7684cdbada5df73826f4/bloomreach-bloomreach.svg "Bloomreach") Bloomreach 4.6/5(775) ](https://www.g2.com/products/bloomreach-bloomreach/reviews) [ ![Twilio Segment](https://images.g2crowd.com/uploads/product/hd_favicon/2cc23fc6f4c2974f7ceb353c91b99af6/twilio-segment.svg "Twilio Segment") Twilio Segment 4.5/5(567) ](https://www.g2.com/products/twilio-segment/reviews) [ ![Insider One](https://images.g2crowd.com/uploads/product/hd_favicon/6ef10bb2b86f91c767132efa3390f728/insider-one.svg "Insider One") Insider One 4.8/5(1,415) ](https://www.g2.com/products/insider-one/reviews) [ View All Alternatives ](https://www.g2.com/products/simon-ai/competitors/alternatives) ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Enterprise (\> 1000 emp.) 1/27/2021 "Positive Experience with Simon Data Overall" 4.5/5 What do you like best about Simon AI? Simon Data is incredibly helpful when pulling in data from many different sources and combining that data to effectively build out audience segments. The tool is relatively user friendly (and constantly improving) and the Documentation section provides helpful guidance for how to utilize the platform. I'm a big fan of layering segments on top of each other to create elegant logic and suppressions. Their customer success support is also excellent - I really enjoy working with them and I find them helpful when strategizing on optimizing our use of Simon. Review collected by and hosted on G2.com. What do you dislike about Simon AI? If you're using the platform regularly, it's very helpful to know sql to be able to pull in new datasets or fields. Without that knowledge, I've had to rely more heavily on Simon's customer success team for support. Also, some aspects of building out segmentation can be quite manual based on how the current field logic functions (i.e. the fact that text responses are case sensitive). Review collected by and hosted on G2.com. What problems is Simon AI solving and how is that benefiting you? Problems we are solving: pulling data into Simon from numerous data sources to enable us to create audience segments seamlessly. Sending data about each segment directly into Salesforce Marketing Cloud for effective targeting during email campaigns. Uploading contact info to suppress specific audiences. Targeting first-party audiences and building look-a-likes for paid media campaigns by leveraging Simon. Benefits: user friendly tool, simple process to create elegant segments that build off of each other and can be used for audience suppression too. Review collected by and hosted on G2.com. Show More Response from Lauren Crupnick of Simon AI [Editedit](https://www.g2.com/survey_responses/simon-ai-review-4574439/official_response/edit) Thank you SO much for taking the time to write/update your thorough review. We appreciate you - your feedback has been shared with the team! 11/3/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nick B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick B.") NB Nick B. CEO Mid-Market (51-1000 emp.) 8/29/2022 "Essential First Party Data & Orchestration Center" 5/5 What do you like best about Simon AI? As a growing omnichannel brand, a first-party orchestration platform usable by every team, and informed by everyone's contribution to that data is essential, and Simon delivers. Review collected by and hosted on G2.com. What do you dislike about Simon AI? To truly be able to use the platform to the fullest, especially for custom content, conditional content logic, etc, there's a learning curve and a minimum amount of technical ability that is necessary to truly get the most out of it. It's not that I dislike that, and they appear to be making significant progress on that front. Just something to be aware of. Review collected by and hosted on G2.com. What problems is Simon AI solving and how is that benefiting you? Simon Data gets all our operational data in one place, and then makes activating it in every channel — email, sms, site personalization, app push notifications, and then what happens in those channels out to include or exclude in paid media. They're solving all the data plumbing issues that plague marketing teams of all sizes. Review collected by and hosted on G2.com. Show More Response from Lauren Crupnick of Simon AI [Editedit](https://www.g2.com/survey_responses/simon-ai-review-7044719/official_response/edit) Thanks for taking the time to leave us a review, Nick. If you ever need a 1:1 training session on any of the custom content, conditional logic, etc., please don't hesitate to give us a shout! Current UserValidated ReviewerIncentivizedSource: Seller invite SK Sara K. Mid-Market (51-1000 emp.) 3/3/2023 "Makes life easier!" 4/5 What do you like best about Simon AI? The easy integration with Klaviyo, how responsive and helpful their representatives are. Review collected by and hosted on G2.com. What do you dislike about Simon AI? Sometimes things don't work as they should for no real rhyme or reason. Sometimes things sync more slowly than I would expect them to. Review collected by and hosted on G2.com. What problems is Simon AI solving and how is that benefiting you? Segmentation for email marketing on Klaviyo, also building custom triggers for email auto-flows. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 11/1/2022 "Simon Data opens the door to a new world of segmentation and customer personalization." 4.5/5 What do you like best about Simon AI? Obviously the platform itself is an extremely useful tool, but the customer success team at Simon Data is even more helpful. They always address issues and concerns on time and effectively. Sami Klein is a superstar! Review collected by and hosted on G2.com. What do you dislike about Simon AI? We use Attentive as an SMS marketing platform and there is not yet any direct integration between Simon and Attentive. It's hard to see what messages are sent and there is no data coming back into Simon. I know that some of the pressure is on Attentive's team to work on, so not all of this is the fault of Simon. Additionally, a major pain point has been not being able to send SMS via SFTP in a journey. Review collected by and hosted on G2.com. What problems is Simon AI solving and how is that benefiting you? Simon helps us become more personalized with our email marketing. We can use event data in Simon to personalize our website when a customer clicks on our emails. Review collected by and hosted on G2.com. Show More Response from Lauren Crupnick of Simon AI [Editedit](https://www.g2.com/survey_responses/simon-ai-review-5327700/official_response/edit) Thanks so much for taking the time to leave us this feedback! We gave Sami a \*round of applause\* and are lucky to have her on our team. We know the team is working hard to make up for the frustrations you mentioned. We do have a great partnership with Attentive and hope some day soon everything will be up to par! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 11/1/2022 "Alex Vetterlein" 4.5/5 What do you like best about Simon AI? We have an excellent CSM and CSA (Miranda and Lyndee) working with us on our account; they have made it easy for us to figure out how to host our customer journeys in one place. Review collected by and hosted on G2.com. What do you dislike about Simon AI? There are a few technical issues with Simon; we weren't able to run GA in our journey alongside Facebook, Email + SMS; we have had glitches in the journey builder, etc. I have also had some small issues sending data over to Klaviyo (ESP). Review collected by and hosted on G2.com. What problems is Simon AI solving and how is that benefiting you? Simon Data is giving me more of a holistic, birds eye view of our strategies for retention, acquisition, and all things lifestyle. I can send triggering events to launch ads, send emails, create segments, all within one journey builder. Simon is also helping us to consolidate our data into one place, where we know we can pull the correct information for segmentation, etc. Review collected by and hosted on G2.com. Show More Response from Lauren Crupnick of Simon AI [Editedit](https://www.g2.com/survey_responses/simon-ai-review-7294188/official_response/edit) Thanks for your feedback! We are lucky to have Miranda and Lyndee on our team! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 4/26/2023 "orchestration Customer Data Platform (CDP) built for marketers" 5/5 What do you like best about Simon AI? Easily access data and create unique customer journeys across channels without the need for an all-in-one cloud solution. Review collected by and hosted on G2.com. What do you dislike about Simon AI? The Integration of AWS cloud provider is limited to one user when using IAM Role based authentication Review collected by and hosted on G2.com. What problems is Simon AI solving and how is that benefiting you? It helps to fetch the data from Warehouse and transform it into reusable state. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Grecia G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grecia G.") GG Grecia G. W Mid-Market (51-1000 emp.) 5/10/2022 "Cool experience creating native templates and data payloads in Simon Data" 5/5 What do you like best about Simon AI? The ease of using the datasets just by calling the different endpoints in the Lookups tab and even in the contact tab is really cool. There is no need to code anything else just the endpoints Review collected by and hosted on G2.com. What do you dislike about Simon AI? That any update I make is directly live, would be really great for a dev or test environment so any change I make or progress of a change stays in the test environment, and creating copies of templates or blocks would not be necessary Review collected by and hosted on G2.com. What problems is Simon AI solving and how is that benefiting you? Data for hybrid templates and Simon data native templates. Also, the team works a lot with flows to test and release real sends to the final users, so this makes quickly the process of getting the data, not a larger process that requires more people to give a hand Review collected by and hosted on G2.com. Show More Response from Lauren Crupnick of Simon AI [Editedit](https://www.g2.com/survey_responses/simon-ai-review-6594393/official_response/edit) Thank you, Grecia! We so appreciate you taking the time to leave us this response! 8/29/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Megan E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megan E.") ME Megan E. Email Marketing Manager Mid-Market (51-1000 emp.) 11/1/2022 "Simon integrates well with other platforms" 4/5 What do you like best about Simon AI? Simon has the right priorities for growth and adding new functionality based on user requests. Segments are easy to pull and flows are pretty self service for users to set up. Review collected by and hosted on G2.com. What do you dislike about Simon AI? The technical part can be tricky for marketers to understand sometimes so I have to rely on my simon customer success team for technical needs or new data point integrations. Review collected by and hosted on G2.com. What problems is Simon AI solving and how is that benefiting you? Helping us develop cross channel communnication to our customers as well as having one central location for customer data and acts as a source of truth when we want information or segments pulled about our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite BH B H. Mid-Market (51-1000 emp.) 2/23/2023 "Amazing Customer Service & Support Team!" 5/5 What do you like best about Simon AI? Only that can is equal or better than Simon Data product, is their team. Everyone from the account ex to project manager and tech architect were great. We never had to chase them down for anything, and they were really on top of things. It helped since we had a very complex integration across multiple brands. Review collected by and hosted on G2.com. What do you dislike about Simon AI? Not much, and while trying to stay critical- there wasnt anything that I disliked. Review collected by and hosted on G2.com. What problems is Simon AI solving and how is that benefiting you? Integration in progress Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") UF Verified User in Food Production Mid-Market (51-1000 emp.) 11/1/2022 "Easy to use, simple to understand quickly, and gives me the information I need to help my customers!" 5/5 What do you like best about Simon AI? I primarily use to look into whether or not a customer is receiving our emails. This is helpful in ensuring our customers (who need information about their deliveries in a timely manner) are arriving without issue. Review collected by and hosted on G2.com. What do you dislike about Simon AI? I don't like that I can only view the title of the email sent and opened rather than the content of the message itself. Sometimes the title itself isn't enough, and it would be helpful to be able to see the content of the email right away. Review collected by and hosted on G2.com. What problems is Simon AI solving and how is that benefiting you? For my uses, I am primarily using this to check if a customer is receiving and using our emails when they contact us to let us know they haven't been receiving communications. This is helpful in deciding how to respond and help our customers effectively. Review collected by and hosted on G2.com. Show More Response from Lauren Crupnick of Simon AI [Editedit](https://www.g2.com/survey_responses/simon-ai-review-7294107/official_response/edit) Thanks for your feedback-- it has been passed along to our product team! Current UserValidated ReviewerIncentivizedSource: Seller invite ##### Categories on G2 [Marketing Automation](https://www.g2.com/categories/marketing-automation)[AI Marketing Agents](https://www.g2.com/categories/ai-marketing-agents)[Customer Data Platform (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) ##### Explore More [Which content curation vendors have the strongest automated content moderation and brand-safety controls?](https://www.g2.com/discussions/which-content-curation-vendors-have-the-strongest-automated-content-moderation-and-brand-safety-controls)[Which applicant tracking systems do professional recruiters trust most based on real user reviews?](https://www.g2.com/discussions/what-s-the-best-ats-for-companies-running-multiple-open-roles-and-hiring-processes-simultaneously)[What event registration platform makes sense for a small nonprofit or association that needs to sell tickets and manage attendees without a big software budget?](https://www.g2.com/discussions/what-event-registration-platform-makes-sense-for-a-small-nonprofit-or-association-that-needs-to-sell-tickets-and-manage-attendees-without-a-big-software-budget) [Which digital mortgage closing vendors offer the fastest implementation timelines with minimal Encompass disruption?](https://www.g2.com/discussions/which-digital-mortgage-closing-vendors-offer-the-fastest-implementation-timelines-with-minimal-encompass-disruption)[Which location intelligence software provides predictive modeling features?](https://www.g2.com/discussions/which-location-intelligence-software-provides-predictive-modeling-features)[Pros and Cons Details](https://www.g2.com/products/simon-ai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)