Premiere Global Partner in UKG Workforce Management Solutions • Results driven UKG premium partner • Unmatched Workforce Management expertise • Retail & Hospitality specialist • Experts in multi-national deployments • Global presence / Local touch • Fluent in 20+ languages Meet Your UKG Partner We are a result-driven UKG premium partner with unmatched Workforce Management expertise and certified global teams across UKG products. We are an advisory consulting and systems implementation firm with proven expertise in delivering enterprise software and system integration projects internationally. Our professional services span the full project cycle from requirements’ identification, to implementation, change management, user support, evaluation, continuous improvement, and managed services. We have over 20 years of global experience, including projects in Canada, the U.S., Mexico, India, the U.K., Europe, Australia & New Zealand. Our boutique size and enterprise capabilities allow us to focus on each customer’s needs, providing dedicated support and guidance. Meet Your Dream Team Workforce Management isn’t about technology. It is about everything the technology impacts — the surrounding business processes. Those processes are powered by people. We are here to ensure your technology empowers your people to crush their business goals. Our Features and Benefits • Implementation Services We provide a full range of services spanning the entire project lifecycle. From requirements analysis to change management, configuration and user support, to post-project evaluation and continuous improvement. • Labour Standards Development There is a difference between engineered labour standards and effective standards that will create a quality schedule for your stores. Finding that balance will allow you to successfully understand exactly what is needed in your stores, as well as create a high-performance workforce. • Employee Engagement Giving your employees the right conditions for them to be happy, productive and committed is something all Employers of Choice understand helps with controlling costs as well as increasing productivity, customer satisfaction and, ultimately, store revenue. We help retailers drive employee engagement via a multi-pronged approach and show you how to consider employee preferences and schedule fairness while still meeting your business needs. • Forecasting Analysis The backbone of a quality schedule is an accurate forecast. Without the right tools, your managers are relying on their experience and instinct rather than being able to see exactly what and whom they need, at what times, and for which jobs. Our experienced retail forecasting experts will work with you to determine the best methods for forecasting your store volume and labour to better anticipate demand and support your bottom line. • Optimised Scheduling Creating a ‘perfect’ schedule can sometimes seem like a balance between art and science. Taking into account labour standards, employee preferences, forecasted hours, and scheduling rules can be a daunting task for even the best store managers. Our retail consultants will help you work through the different components and understand the best way to make complex schedules easier to work with and take the guesswork out of the equation. • Change Management Consulting Services How an organisation handles their change management should be considered during every phase of the project. Planning for change instead of reacting to it can mean the difference between a successful project, or one that never gets off the ground. • Continuous Improvement Anything you do well is worth doing better over time. Your processes change over time, as do the features and functionality available within your solutions. By taking time to do a health check and evaluating whether there are newer or better ways to approach your solution, you can continue to get the most out of your investment. Our consulting team helps guide you through this process and offers insight from their ongoing experiences. • Managed Services Your WFM solution, both processes and assets, is there to serve you. Once fully deployed and operational, it needs to be kept up to date to ensure your organisation yields a return on its investment. Our dedicated team of technical and business professionals can act as an extension of your team at whatever level you need to ensure that your solution continues to do what you want it to