
The user-friendly portal is intuitive and easy for my employees to navigate. The speed and quality of support is excellent. The features and functionality of the platform are excellent and improving all the time. Review collected by and hosted on G2.com.
The only thing I do not like about Electric is when one of my staff wants to get immediate support over the phone.
Some of my staff are comfortable getting support directly through Slack, but others prefer the traditional way of talking to someone live right away when/if there is an issue.
My recommendation for others considering Electric would be to consider whether your culture is willing/able to integrate Slack/MS Teams as your main form of support engagement.
If your team is comfortable and/or actively using Slack/MS Teams, then there shouldn't be a problem with adoption. Review collected by and hosted on G2.com.
Thank you for your positive feedback, Raghav! Your recognition of the excellent features and functionality, with a commitment to continuous improvement, is valued. Your insights are appreciated, and we're glad you've had a positive experience with HEEDS!