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AS

Verified User in Sports

Small-Business (50 or fewer emp.)

1/15/2019

"Great POS for our needs"

4.5/5

What do you like best about Silverware?

I like the ability to charge items directly to our members accounts Review collected by and hosted on G2.com.

What do you dislike about Silverware?

It’s a little difficulty combining Silverware with my accounts package (Quickbooks) regardless of what I’ve been told by sales. Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Hi there,

We would like to thank you for taking the time to provide us with your kind feedback!

#SilverwareFamily

AH

Verified User in Hospitality

Mid-Market (51-1000 emp.)

1/9/2019

"Install at The Alida hotel."

5/5

What do you like best about Silverware?

I like the simplicity of the system and how easy it was to install. The F&B teams love it! Review collected by and hosted on G2.com.

What do you dislike about Silverware?

I'm not a huge fan of the Clover integration. I feel there should be more flexibility there. Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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The Alida Hotel,

We're very happy to hear you're enjoying Silverware POS! Thank you for your kind review and comments.

#SilverwareFamily

UF

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

9/26/2018

"Good - Confusing"

5/5

What do you like best about Silverware?

I like that I am able to track the success of my marketing initiatives. For example -redemptions on coupons I send out. Review collected by and hosted on G2.com.

What do you dislike about Silverware?

I dislike how the system isn't very straight forward and is somewhat confusing to find information. sometimes slow Review collected by and hosted on G2.com.

ER

Verified User in Restaurants

Mid-Market (51-1000 emp.)

1/15/2019

"generally a good system"

3.5/5

What do you like best about Silverware?

user friendly for staff and admin; useful reporting; no issues with reliability Review collected by and hosted on G2.com.

What do you dislike about Silverware?

support is slow; integration with card processing partner has not been smooth;

follow up on additional features has been slow. Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Hi there!

Thank you for your kind review and feedback.

#SilverwareFamily

UF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

1/9/2019

"Reliable, user friendly"

3.5/5

What do you like best about Silverware?

easy to use/train new staff, can easily add/change new menu items Review collected by and hosted on G2.com.

What do you dislike about Silverware?

I don't have any major dislikes. Maybe easier sign in than typing pass codes each time? we do not use credit card feature Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Hi there,

Thank you for your review. We appreciate your comments!

#SilverwareFamily

AF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

1/11/2019

"User friendly "

4.5/5

What do you like best about Silverware?

Very User friendly ! Great for a bar or restaurant !!!user friendly Review collected by and hosted on G2.com.

What do you dislike about Silverware?

Nothing really - great customer service Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Thank you for your kind review! We take pride in our knowledgeable customer service team and providing you a user friendly experience.

#SilverwareFamily

AR

Verified User in Restaurants

Small-Business (50 or fewer emp.)

1/9/2019

"Great Program"

4.5/5

What do you like best about Silverware?

One of the easiest platforms to use from both back and front aspect. Review collected by and hosted on G2.com.

What do you dislike about Silverware?

Lack of inventory system and ability to manage remotely Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Hi there,

We're pleased to hear you have faster ordering and turn over times! Thank you for your review.

#SilverwareFamily

JB

James B.

Owner

Restaurants

Small-Business (50 or fewer emp.)

5/23/2017

"Silverware has changed their business model to service is now a precedent of their business."

3.5/5

What do you like best about Silverware?

The equipment is bomb proof and the service support is now very good. Review collected by and hosted on G2.com.

What do you dislike about Silverware?

Silverware has good equipment and now have a support system. Problems are now fixed on a timely basis by their service dept. Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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James, your feedback is highly appreciated!

#SilverwareFamily

MH

Megan H.

Pharmacy Technician

Enterprise (> 1000 emp.)

11/8/2017

"Awesome! So easy to sit customers"

4/5

What do you like best about Silverware?

Silverware allows restaurants to sit customers easily and effectively. Being able to see the restaurant at a distance in real-time is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Silverware?

I wish it was easier to add or subtract tables from the spread sheet. Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Hi Megan,

Thank you so much for your kind words, valuable feedback and support!

#SilverwareFamily

UL

Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

1/7/2016

"Positive experience with SilverWare as a waitress"

4/5

What do you like best about Silverware?

Easy to use, easy to find products fast, especially easy to train new employees on/ Review collected by and hosted on G2.com.

What do you dislike about Silverware?

Sometimes it would freeze or sign one of the servers out Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Thank you, we're happy to hear you had a great experience with our software!

#SilverwareFamily