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EM

Elizabeth M.

Small-Business (50 or fewer emp.)

1/8/2019

"It was ok"

2.5/5

What do you like best about Silverware?

We liked how many options you can customize Review collected by and hosted on G2.com.

What do you dislike about Silverware?

We purchased this software as soon as it came out and with it were quite a bit of glitches so we were calling support almost daily. Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Thank you for your valued feedback, Elizabeth!

#SilverwareFamily

UH

Verified User in Hospitality

Mid-Market (51-1000 emp.)

10/31/2017

"Silverware review"

4/5

What do you like best about Silverware?

Easy to set up happy hour schedules and simple aesthetic format of pos computers. Review collected by and hosted on G2.com.

What do you dislike about Silverware?

Takes a long time to input new menu items and there is no streamline way. Review collected by and hosted on G2.com.

Recommendations to others considering Silverware:

They have great customer support - recently changed to have someone available all of the time Review collected by and hosted on G2.com.

What problems is Silverware solving and how is that benefiting you?

We use silverware daily in running our restaurant. The schedule function lets us set up a happy hour time with discounted pricing instead of adding additional buttons. Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Hi there,

We take pride in providing our users with the best customer support, thank you for your kind review!

#SilverwareFamily

IR

Verified User in Research

Mid-Market (51-1000 emp.)

1/9/2019

"Stable software"

3/5

What do you like best about Silverware?

Fairly easy Point of Sale System to learn and teach. Review collected by and hosted on G2.com.

What do you dislike about Silverware?

When purchasing the POS solution, we had to purchase the hardware for use and could not use our own servers for the data storage or the POS system in general. Review collected by and hosted on G2.com.

Recommendations to others considering Silverware:

Clear communication from the project manager/ implementation team that end user companies must use the equipment provided by Silverware. Review collected by and hosted on G2.com.

What problems is Silverware solving and how is that benefiting you?

We are using it as a POS system for the restaurant tabling and processing take out orders. Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Hi there,

Thanks for giving us a review! We appreciate your feedback and comments.

#SilverwareFamily

UR

Verified User in Restaurants

Small-Business (50 or fewer emp.)

1/15/2019

"Dated"

0/5

What do you like best about Silverware?

Silverware POS is very fast. Tablet POS systems can't keep up with it. Pricing is fairly flexible as well. Review collected by and hosted on G2.com.

What do you dislike about Silverware?

Not very modern. Development for takeout and delivery option had stalled and there was no plan to improve them. Support for modern online platforms and APIs were not available. Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Hi there,

We apologize that you did not have a positive experience with Silverware. Thank you for your valuable feedback.

#SilverwareFamily

BL

Brian L.

President

Small-Business (50 or fewer emp.)

1/8/2019

"Small tavern POS"

4/5

What do you like best about Silverware?

touch screen and every item we carry can be easily accessed Review collected by and hosted on G2.com.

What do you dislike about Silverware?

system will periodically freeze up. a bit slow when two or more users are signed in. Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Hi Brian,

Thank you for your review and for choosing Silverware POS! We appreciate your feedback.

#SilverwareFamily

UF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

1/9/2019

"Not a bad POS"

2.5/5

What do you like best about Silverware?

Relatively easy to navigate system

Really good system to see sales data and do analysis Review collected by and hosted on G2.com.

What do you dislike about Silverware?

It's kind of hard to manipulate the system for quick service, better for restaurant i think Review collected by and hosted on G2.com.

Recommendations to others considering Silverware:

Not the best system, but it might be the best out there if you understand what i'm saying. Review collected by and hosted on G2.com.

What problems is Silverware solving and how is that benefiting you?

solving problems like understanding when traffic comes in so we can staff properly day to day and month to month Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Hi there,

Thank you for your time to leave us a review, we appreciate your feedback!

#SilverwareFamily

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

7/25/2018

"essential "

5/5

What do you like best about Silverware?

fully customizable from buttons to the entire input of menu items and modifications. makes placing orders foolproof.

this is just to take up space because it won't accept my review. this is just to take up space because it won't accept my review Review collected by and hosted on G2.com.

What do you dislike about Silverware?

nothing much really. could use a little facial upgrade with the looks of the screen. this is just to take up space because it won't accept my review. this is just to take up space because it won't accept my review Review collected by and hosted on G2.com.

Recommendations to others considering Silverware:

this is just to take up space because it won't accept my review this is just to take up space because it won't accept my review this is just to take up space because it won't accept my review this is just to take up space because it won't accept my review this is just to take up space because it won't accept my review this is just to take up space because it won't accept my review this is just to take up space because it won't accept my review this is just to take up space because it won't accept my review this is just to take up space because it won't accept my review this is just to take up space because it won't accept my review this is just to take up space because it won't accept my review Review collected by and hosted on G2.com.

What problems is Silverware solving and how is that benefiting you?

provides accurate inventory on all products that are in the system as long as it's frequently updated from a manager's login. this is just to take up space because it won't accept my review . this is just to take up space because it won't accept my review Review collected by and hosted on G2.com.

EH

Verified User in Hospitality

Small-Business (50 or fewer emp.)

1/9/2019

"Silverware"

4.5/5

What do you like best about Silverware?

The telephone support that is really accessible when we need it (even after hours) Review collected by and hosted on G2.com.

What do you dislike about Silverware?

It is complex at first to learn but it does have the features we are looking for. The seat count is not always correct. for instance, if 3 people are sitting at a table of 4, it suggests that 4 people are there. Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Hi there,

We're pleased to hear your happy with our service. Thank you for your kind review!

#SilverwareFamily

AH

Verified User in Hospitality

Mid-Market (51-1000 emp.)

1/8/2019

"Good but can be even better"

4/5

What do you like best about Silverware?

Simplicity of the system comparing to the previous one, convenience of the web access, accessible and friendly support team Review collected by and hosted on G2.com.

What do you dislike about Silverware?

Reports - formatting for CSV files, data presentation in transaction reports.

The CVS files does not allow to use data for the further analytics in Excel. Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Thank you for your review! We appreciate your feedback.

#SilverwareFamily

SM

Shiju M.

Mid-Market (51-1000 emp.)

1/16/2019

"Good Software"

4.5/5

What do you like best about Silverware?

System gives out good information based on our requirement Review collected by and hosted on G2.com.

What do you dislike about Silverware?

System hangs up quite often, no modification is possible Review collected by and hosted on G2.com.

Response from Andrew Kritiotis of Silverware

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Hi Shiju!

Thank you for your review, we appreciate your feedback!

#SilverwareFamily