--- title: Silverware Reviews meta\_title: 'Silverware Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 62 reviews by the users' company size, role or industry to find out how Silverware works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 62 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # Silverware Reviews & Product Details Trusted by the most notable brands around the globe, Silverware is a leading developer of advanced technologies for the Hospitality Industry. We aim to drive efficiency and improve the profitability of its clients by relentlessly delivering the most innovative solutions on the market. Silverware works to enhance every aspect of the guest experience, from when the first customer walks in, until the last one walks out. Silverware helps its customers bring more to the table. * * * Seller [Silverware POS](https://www.g2.com/sellers/silverware-pos) Discussions [Silverware Community](https://www.g2.com/products/silverware/discuss) Languages Supported English, French, Spanish Solution Type All-in-One Overview by Andrew Kritiotis (Marketing and Social Media Coordinator at Silverware POS Inc.) Show More ## Pricing Pricing provided by Silverware. ### Standard $49 per license per month ### Premium $69 per license per month [ View More Pricing Information ](https://www.g2.com/products/silverware/pricing) ## Top-Rated Alternatives [ ![Toast](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toast") Toast 4.2/5(371) ](https://www.g2.com/products/toast/reviews) [ ![Aloha Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aloha Cloud") Aloha Cloud 3.9/5(336) ](https://www.g2.com/products/aloha-cloud/reviews) [ ![Square Point of Sale](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Square Point of Sale") Square Point of Sale 4.6/5(1,211) ](https://www.g2.com/products/square-point-of-sale/reviews) [ View All Alternatives ](https://www.g2.com/products/silverware/competitors/alternatives) ## User Insights Average based on 62 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") EF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 2/27/2024 "Great system overall" 4/5 What do you like best about Silverware? I've used Silverware for the past 3 years in our hotel restaurant/bars. I found the system to be very user friendly both for the servers and on the back end (creating buttons, schedules, reporting, etc). Support was responsive and quick, but most issues I could solve myself. Implementation and training was a breeze. By the second implementation, I could basically do it all myself. I would use this system again. Review collected by and hosted on G2.com. What do you dislike about Silverware? Integrations can become costly and some are a little glitchy. Besides that, most other issues we've had were easily solved. Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? Robust reporting capabilities helped to keep everyone in the loop in our multi-outlet business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Enterprise (\> 1000 emp.) 9/4/2019 "Getting Much Better" 3.5/5 What do you like best about Silverware? Front end is very easy and straightforward to use. Review collected by and hosted on G2.com. What do you dislike about Silverware? Lack of any real actionable data or analytics. Service/Support levels were previously lacking, but that has improved significantly in the last 12 months. Review collected by and hosted on G2.com. Recommendations to others considering Silverware: Have a clear and concise understanding of what they have integrated to and what they can or are willing to integrate to and get it in writing. Make certain you are not stuck paying a monthly "licensing" fee/location for every individual API, most providers include integrations at no cost as part of their systems maintenance fees, Silverware does not and instead typically charges monthly per integration. Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? We have not used Silverware to "solve" any needs outside of basic POS requirements. Previously trying to get any third party software integrated was a hassle almost as though it was bothersome or a burden, this has improved slightly in the last 6 to 12 months but still has a long way to go. Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-3072128/official_response/edit) Thank you for your review, we appreciate your valuable feedback and always strive to provide prime service to our #SilverwareFamily! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Mid-Market (51-1000 emp.) 8/20/2019 "Great Product - Customer Service is Lacking" 4/5 What do you like best about Silverware? very straightforward. easy to use, easy to train. lots of functionality for splitting bills and types of service. back office is incredibly intuitive and user-friendly compared to other POS systems I've used. Review collected by and hosted on G2.com. What do you dislike about Silverware? Silverware needs to up their game with customer service. Their support staff can be helpful, but you're never sure what you're going to get and it's next to impossible to get the same person on the phone if you have to call in again, which is time-consuming and frustrating to always have to re-explain the issues. Have also tried to expand into Reservations and the sales people are absolutely terrible at getting back to you, especially considering we're trying to give them more money! Review collected by and hosted on G2.com. Recommendations to others considering Silverware: A word of warning that you can't actually access your own back-BACK office of the software on your own - you ALWAYS need to call support and they can log in and work on it. I think it's really weird that you don't have total control over something you have purchased for your own company. Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? easy interface between Silverware and our PMS allows us a pretty seamless room billing option that works in real time. Lots of flexibility with posting to different revenue classes as well, which helps keep our accounting more streamlined. Working on a mobile options, which has been somewhat helpful, but still trying to work out the kinks over a year later... Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-3027110/official_response/edit) Thank you for your review! We're happy to hear that you find Silverware easy to use and to train your employees. We appreciate your feedback and strive to better our operations. #SilverwareFamily Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JL Jocelyn L. Operations Manager Mid-Market (51-1000 emp.) 9/27/2019 "Silverware has proven to be one of the top POS systems in the industry." 4/5 What do you like best about Silverware? Being able to remotely add and update the system for multiple locations has proven to be extremely convenient especially when overseeing multiple worldwide locations. Review collected by and hosted on G2.com. What do you dislike about Silverware? Downsides include being dependent on internet and inability to re-combine checks after they’ve been split. Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? As a multi-unit manager, it has been very useful being able to update pricing and menu items remotely. Having quick access to daily reports online is very convenient as well. Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-3308646/official_response/edit) We take pride in being one of the best in the industry! Thank you, Jocelyn! #SilvewareFamily Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SR Sue R. Owner Small-Business (50 or fewer emp.) 1/9/2019 "Good POS System" 4/5 What do you like best about Silverware? The system is user friendly and is easy to add specials or new menu items to. There are many reports that can be acquired to compare sales, see how many customers come in, what the avg sale is and when your busy & slow times are. Tech support has been very helpful when needed. It's great that you can carry the ipad from table to table and input orders faster. Review collected by and hosted on G2.com. What do you dislike about Silverware? We had an issue with it using up all of our hard drive space at first, took a while to resolve the issue, but its working well now. I just wish we were able to get the dales directly into quickbooks. System does tend to go down or stop working right in the middle of a transaction Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? The wait time for customers is reduced. You are able to pull up reports on just about anything the system does Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-1532301/official_response/edit) We're pleased to know your experience with us has been a positive one, Sue! Thank you for your kind review. #SilverwareFamily Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Fraser S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fraser S.") FS Fraser S. Owner Sports Small-Business (50 or fewer emp.) 8/27/2019 "Silverware is easy for servers to learn, highly programable and very stable." 4/5 What do you like best about Silverware? I like the numerous report options. Most importantly, silverware is rock stable. Review collected by and hosted on G2.com. What do you dislike about Silverware? On my version, I find it a little unwieldy to bring up and delete old orders. Review collected by and hosted on G2.com. Recommendations to others considering Silverware: Stable and easy to use. Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? Tracking inventory, wages etc. Improved efficiency in customer service, keeping customer accounts up to date, tracking servers actions and debit, credit, cash reconciliations. Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-3075102/official_response/edit) Hi Fraser, We're so glad you're staff is finding Silverware easy to learn - thank you for your review! #SilverwareFamily Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Small-Business (50 or fewer emp.) 1/17/2019 "Silverware in Hospitality" 4/5 What do you like best about Silverware? Seamless integration with our property Management System Review collected by and hosted on G2.com. What do you dislike about Silverware? Took a long time to install. Our existing POS system was toll old and Silverware was not familiar with Maestro. Review collected by and hosted on G2.com. Recommendations to others considering Silverware: Good product once up an running Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? One property Mgmt System with total integration with all support modules Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-1594312/official_response/edit) Hi there, Thank you for your valuable feedback, we appreciate your business! #SilverwareFamily 8/20/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Small-Business (50 or fewer emp.) 1/9/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Silverware POS is a wonderful tool!" 4/5 What do you like best about Silverware? The restaurant features and ease of building buttons, updating instantly, tailoring to the needs of our restaurants are some of the best features of any POS. The HelpDesk has gotten a lot better over the years at being able to walk through problems and issues, something that happens on occasion. Functionality though is key to the success of this POS, including the reporting, which is equally important to ensure our businesses are running pristine. Review collected by and hosted on G2.com. What do you dislike about Silverware? Early on we did not like the HelpDesk, although that's slowly being corrected. Some things require too many steps to complete as oppose to some of the other POS software's out there that are designed with the user in mind. Some of the reporting is not great either because you can only organize alphabetically instead of highest sales to lowest and vice versa. You would think that's an easy fix, but they haven't figured that one out yet. Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? POS for our restaurants and banquet facilities. Utilizing the reports for P-mix and sales analysis and segment sales, etc. We also utilize the time keeping option that's implemented into the software. Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-1533112/official_response/edit) Thank you for your kind words. We really appreciate you taking the time out to share your experience with us! #SilverwareFamily Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Small-Business (50 or fewer emp.) 1/15/2019 "It depends on who the support provider is - " 4/5 What do you like best about Silverware? avrio is excellent - mobile unit is consistent and provides a great option. Review collected by and hosted on G2.com. What do you dislike about Silverware? - recommended sales delay buttons - IE) guest orders Beer & Burger but isn't ready to order the burger portion yet after ordering the beer 1st. need a delay option to go back to finish the combo purchase - technical support wait times aren't funnelled through a priority program - systems down should go to the front of the line - support company is not adequate - lots of discrepancy between the companies I have purchased the 23 units from. Review collected by and hosted on G2.com. Recommendations to others considering Silverware: Product is easy to users for basic functionality - needs to implement more sophisticated applications for specific menu items. Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? POS is standard and meets daily basic requirements. Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-1580072/official_response/edit) Hi there! Thank you for your review. We're happy to hear you're enjoying Avrio! #SilverwareFamily Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MP Michele P. Small-Business (50 or fewer emp.) 1/9/2019 "Changing prices. " 4/5 What do you like best about Silverware? It is an easy system to learn but a book should come with it to be able to do some of the more difficult tasks. Because when u call, they take over the computer and change things which is great but u don’t learn how to do it yourself. Review collected by and hosted on G2.com. What do you dislike about Silverware? That they do not call once a month to make sure everything is going well. Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? It is an easy system to show new staff members coming in. Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-1534538/official_response/edit) Hi Michelle! We appreciate your kind review. Thank you for using Silverware POS! #SilverwareFamily Current UserValidated ReviewerSource: Organic ## Questions about Silverware? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Silverware ](https://www.g2.com/products/silverware/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago What is the best way to contact Silverware POS? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/contact-us-96005994-9dc2-4333-9cc6-4121b16cf4fe) GU Guest User What is Silverware used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-silverware-used-for) [ View all Discussions ](https://www.g2.com/products/silverware/discuss) ## Pricing Options Pricing provided by Silverware. ### Standard $49 per license per month ### Premium $69 per license per month ### Enterprise $89 per month per license [ View More Pricing Information ](https://www.g2.com/products/silverware/pricing) Silverware Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fba5f9769ebbaab62f035b28004ffbee/touchbistro-restaurant-pos.png "Product Avatar Image") TouchBistro 4.1/5(108) [ Compare Now ](https://www.g2.com/compare/silverware-vs-touchbistro-restaurant-pos) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f4e331d8fa9c4b076d87c506c4513ad/toast.jpg "Product Avatar Image") Toast 4.2/5(371) [ Compare Now ](https://www.g2.com/compare/silverware-vs-toast) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d5f77fa3d4b39b9be79e7187caf3c5fa/lightspeed-restaurant.jpg "Product Avatar Image") Lightspeed Restaurant 4.3/5(55) [ Compare Now ](https://www.g2.com/compare/lightspeed-restaurant-vs-silverware) ##### ##### Silverware Features Administration Menu Building Inventory Management Accounting Meal Service Payment Gateway Table Management Check Adjustment [ View More Features ](https://www.g2.com/products/silverware/features) ##### Categories on G2 [Restaurant Management](https://www.g2.com/categories/restaurant-management)[Restaurant POS](https://www.g2.com/categories/restaurant-pos)[Restaurant Business Intelligence & Analytics](https://www.g2.com/categories/restaurant-business-intelligence-analytics) [Restaurant Management](https://www.g2.com/categories/restaurant-management)[Restaurant POS](https://www.g2.com/categories/restaurant-pos)[Restaurant Business Intelligence & Analytics](https://www.g2.com/categories/restaurant-business-intelligence-analytics)[Restaurant Inventory Management](https://www.g2.com/categories/restaurant-inventory-management)[Cloud Kitchen Management](https://www.g2.com/categories/cloud-kitchen-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What employee recognition software is worth adopting for a company where the program needs to show measurable business value within the first quarter?](https://www.g2.com/discussions/what-employee-recognition-software-is-worth-adopting-for-a-company-where-the-program-needs-to-show-measurable-business-value-within-the-first-quarter)[Top tools for visualizing customer experience flows](https://www.g2.com/discussions/what-are-the-top-tools-for-visualizing-customer-experience-flows)[Which equity management software offers real-time investor reporting and shareholder access while meeting compliance requirements?](https://www.g2.com/discussions/which-equity-management-software-offers-real-time-investor-reporting-and-shareholder-access-while-meeting-compliance-requirements) [Best biometric solutions for facial recognition login](https://www.g2.com/discussions/best-biometric-solutions-for-facial-recognition-login)[Which desktop publishing platforms offer the most straightforward initial setup for non-designers who need to get producing without training or IT support?](https://www.g2.com/discussions/which-desktop-publishing-platforms-offer-the-most-straightforward-initial-setup-for-non-designers-who-need-to-get-producing-without-training-or-it-support)[Highly rated conversation intelligence solutions](https://www.g2.com/discussions/highly-rated-conversation-intelligence-solutions) [Show MoreShow Less](javascript:void(0);)