--- title: Silverware Reviews meta\_title: 'Silverware Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 62 reviews by the users' company size, role or industry to find out how Silverware works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 62 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # Silverware Reviews & Product Details Trusted by the most notable brands around the globe, Silverware is a leading developer of advanced technologies for the Hospitality Industry. We aim to drive efficiency and improve the profitability of its clients by relentlessly delivering the most innovative solutions on the market. Silverware works to enhance every aspect of the guest experience, from when the first customer walks in, until the last one walks out. Silverware helps its customers bring more to the table. * * * Seller [Silverware POS](https://www.g2.com/sellers/silverware-pos) Discussions [Silverware Community](https://www.g2.com/products/silverware/discuss) Languages Supported English, French, Spanish Solution Type All-in-One Overview by Andrew Kritiotis (Marketing and Social Media Coordinator at Silverware POS Inc.) Show More ## Pricing Pricing provided by Silverware. ### Standard $49 per license per month ### Premium $69 per license per month [ View More Pricing Information ](https://www.g2.com/products/silverware/pricing) ## Top-Rated Alternatives [ ![Toast](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toast") Toast 4.2/5(371) ](https://www.g2.com/products/toast/reviews) [ ![Aloha Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aloha Cloud") Aloha Cloud 3.9/5(336) ](https://www.g2.com/products/aloha-cloud/reviews) [ ![Square Point of Sale](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Square Point of Sale") Square Point of Sale 4.6/5(1,211) ](https://www.g2.com/products/square-point-of-sale/reviews) [ View All Alternatives ](https://www.g2.com/products/silverware/competitors/alternatives) ## User Insights Average based on 62 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Venkatrerish P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Venkatrerish P.") VP Venkatrerish P. Manager Small-Business (50 or fewer emp.) 1/15/2019 "Not a fast POS software" 3/5 What do you like best about Silverware? I am a low transaction food service place and considering that I should not have lagging issues. My issues persisted for over years. Finally since last 3 months the issue is not there anymore. I stayed with Silverware because of their excellent Technical support team, Unfortunately, their sales team left me a very ill taste due to unresponsiveness. If you are looking into Silverware or any POS product, Pls. don'nt go by theri demo's as its just a testing platform. it will have functions and its front end (look and feel) but will not show background issues. For this you need to see and speak to businesses using their software. Also, Silverware lack a "Training" Feature for new employees to get comfortable with the functions and use of the POS system. Review collected by and hosted on G2.com. What do you dislike about Silverware? Silverware does not have "Training" Module and its Sales team is very unresponsive. Review collected by and hosted on G2.com. Recommendations to others considering Silverware: Review product from an existing user (relating to your business) to understand true feed back about the systems PROS & CONS. Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? Not solving any issues as we just needed a POS with cloud....which is a basic feature offered by all POS vendors Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-1579251/official_response/edit) Hi Venkatrerish, Thank you for your review! We appreciate your feedback. #SilverwareFamily Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KB Kurt B. General Manager Mid-Market (51-1000 emp.) 8/20/2019 "Great product" 3/5 What do you like best about Silverware? Front of house user interface is well designed - easy and intuitive to use Review collected by and hosted on G2.com. What do you dislike about Silverware? They need more reports on the back end - specific to a resort environment Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? Silverware is highly stable and a big improvement over the "legacy" POS companies Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-3027103/official_response/edit) Hi Kurt We're very happy to hear you're finding Silverware easy and intuitive! Thank you for your review! #SilverwareFamily Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Small-Business (50 or fewer emp.) 1/8/2019 "Great potential and easy to use but incredibly glitchy" 3/5 What do you like best about Silverware? The system is super user friendly and offers everything you need to run a busy restaurant. Review collected by and hosted on G2.com. What do you dislike about Silverware? Constantly crashes, the database drops out, the tech support will not return voicemails and constantly miss appointments that are set up. Most of the techs do not know the system very well. Issues can take weeks to resolve. Mobile tablets do not work at all. Review collected by and hosted on G2.com. Recommendations to others considering Silverware: More training for tech support and supervisors to follow up on ticket wait times and make sure issues are address as quickly as possible. Customer service is greatly lacking in this area. Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? Timesheet tracking is a plus and you can easily pull reports from the comfort of the remote office. Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-1523847/official_response/edit) Thank you for taking the time to share your valued opinion on Silverware POS! #SilverwareFamily Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Small-Business (50 or fewer emp.) 1/9/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "help desk" 3/5 What do you like best about Silverware? ease of system use, 24 hour help desk will answer phone quickly, servers like the ordering platform Review collected by and hosted on G2.com. What do you dislike about Silverware? help desk won't always communicate and some issues take days to resolve Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? easy to pull reports and training on system is simple the reports are accurate and easy to retrieve Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-1532295/official_response/edit) Hi there! Thanks for taking the time to leave a review! We're happy to hear your servers enjoy the ordering platform. #SilverwareFamily Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EM Elizabeth M. Small-Business (50 or fewer emp.) 1/8/2019 "It was ok" 2.5/5 What do you like best about Silverware? We liked how many options you can customize Review collected by and hosted on G2.com. What do you dislike about Silverware? We purchased this software as soon as it came out and with it were quite a bit of glitches so we were calling support almost daily. Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? We used Silverware to book customers, ring in orders and print bills. Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-1524409/official_response/edit) Thank you for your valued feedback, Elizabeth! #SilverwareFamily Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") IR Verified User in Research Mid-Market (51-1000 emp.) 1/9/2019 "Stable software" 3/5 What do you like best about Silverware? Fairly easy Point of Sale System to learn and teach. Review collected by and hosted on G2.com. What do you dislike about Silverware? When purchasing the POS solution, we had to purchase the hardware for use and could not use our own servers for the data storage or the POS system in general. Review collected by and hosted on G2.com. Recommendations to others considering Silverware: Clear communication from the project manager/ implementation team that end user companies must use the equipment provided by Silverware. Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? We are using it as a POS system for the restaurant tabling and processing take out orders. Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-1523215/official_response/edit) Hi there, Thanks for giving us a review! We appreciate your feedback and comments. #SilverwareFamily Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 1/9/2019 "Not a bad POS" 2.5/5 What do you like best about Silverware? Relatively easy to navigate system Really good system to see sales data and do analysis Review collected by and hosted on G2.com. What do you dislike about Silverware? It's kind of hard to manipulate the system for quick service, better for restaurant i think Review collected by and hosted on G2.com. Recommendations to others considering Silverware: Not the best system, but it might be the best out there if you understand what i'm saying. Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? solving problems like understanding when traffic comes in so we can staff properly day to day and month to month Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-1532398/official_response/edit) Hi there, Thank you for your time to leave us a review, we appreciate your feedback! #SilverwareFamily Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") UM Verified User in Music Mid-Market (51-1000 emp.) 12/2/2015 "Solid average" 2.5/5 What do you like best about Silverware? Pretty simple pos system which allows to run reports and analysis in real time Review collected by and hosted on G2.com. What do you dislike about Silverware? Some instructions are very difficult to understand. Not very friendly customer service Review collected by and hosted on G2.com. Recommendations to others considering Silverware: I recommend this product for a small to medium size restaurant chain. Review collected by and hosted on G2.com. What problems is Silverware solving and how is that benefiting you? Analysis of daily, weekly, monthly and annual sales and key parameter indicators (KPI-s) for seven restaurants. Review collected by and hosted on G2.com. Show More Response from Andrew Kritiotis of Silverware [Editedit](https://www.g2.com/survey_responses/silverware-review-73630/official_response/edit) We're glad to hear you found our powerful reporting system! We appreciate your business. #SilverwareFamily Validated ReviewerIncentivizedSource: G2 invite ## Questions about Silverware? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Silverware ](https://www.g2.com/products/silverware/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago What is the best way to contact Silverware POS? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/contact-us-96005994-9dc2-4333-9cc6-4121b16cf4fe) GU Guest User What is Silverware used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-silverware-used-for) [ View all Discussions ](https://www.g2.com/products/silverware/discuss) ## Pricing Options Pricing provided by Silverware. ### Standard $49 per license per month ### Premium $69 per license per month ### Enterprise $89 per month per license [ View More Pricing Information ](https://www.g2.com/products/silverware/pricing) Silverware Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fba5f9769ebbaab62f035b28004ffbee/touchbistro-restaurant-pos.png "Product Avatar Image") TouchBistro 4.1/5(108) [ Compare Now ](https://www.g2.com/compare/silverware-vs-touchbistro-restaurant-pos) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f4e331d8fa9c4b076d87c506c4513ad/toast.jpg "Product Avatar Image") Toast 4.2/5(371) [ Compare Now ](https://www.g2.com/compare/silverware-vs-toast) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d5f77fa3d4b39b9be79e7187caf3c5fa/lightspeed-restaurant.jpg "Product Avatar Image") Lightspeed Restaurant 4.3/5(55) [ Compare Now ](https://www.g2.com/compare/lightspeed-restaurant-vs-silverware) ##### ##### Silverware Features Administration Menu Building Inventory Management Accounting Meal Service Payment Gateway Table Management Check Adjustment [ View More Features ](https://www.g2.com/products/silverware/features) ##### Categories on G2 [Restaurant Management](https://www.g2.com/categories/restaurant-management)[Restaurant POS](https://www.g2.com/categories/restaurant-pos)[Restaurant Business Intelligence & Analytics](https://www.g2.com/categories/restaurant-business-intelligence-analytics) [Restaurant Management](https://www.g2.com/categories/restaurant-management)[Restaurant POS](https://www.g2.com/categories/restaurant-pos)[Restaurant Business Intelligence & Analytics](https://www.g2.com/categories/restaurant-business-intelligence-analytics)[Restaurant Inventory Management](https://www.g2.com/categories/restaurant-inventory-management)[Cloud Kitchen Management](https://www.g2.com/categories/cloud-kitchen-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What employee recognition software is worth adopting for a company where the program needs to show measurable business value within the first quarter?](https://www.g2.com/discussions/what-employee-recognition-software-is-worth-adopting-for-a-company-where-the-program-needs-to-show-measurable-business-value-within-the-first-quarter)[Top tools for visualizing customer experience flows](https://www.g2.com/discussions/what-are-the-top-tools-for-visualizing-customer-experience-flows)[Which equity management software offers real-time investor reporting and shareholder access while meeting compliance requirements?](https://www.g2.com/discussions/which-equity-management-software-offers-real-time-investor-reporting-and-shareholder-access-while-meeting-compliance-requirements) [Best biometric solutions for facial recognition login](https://www.g2.com/discussions/best-biometric-solutions-for-facial-recognition-login)[Which desktop publishing platforms offer the most straightforward initial setup for non-designers who need to get producing without training or IT support?](https://www.g2.com/discussions/which-desktop-publishing-platforms-offer-the-most-straightforward-initial-setup-for-non-designers-who-need-to-get-producing-without-training-or-it-support)[Highly rated conversation intelligence solutions](https://www.g2.com/discussions/highly-rated-conversation-intelligence-solutions) [Show MoreShow Less](javascript:void(0);)