I really appreciate our Customer Success Manager, Susan Torres. She is always so kind and quick to respond to inquiries. She is very knowledgeable about the product and ready to help us achieve our goals. I also really appreciate the variety of options for help, like the explanations of flags and the additional AI tool. The CMS option is also super helpful. We have a lot of pages on our site, and trying to find which one we need to fix is a nightmare. I'm glad Silktide can take us directly to the modern campus site editing page. Review collected by and hosted on G2.com.

I wish the pages were scanned more regularly, but I understand that doing so takes a lot of processing power and time. It would be even better if the scans didn't take as long as they do. Review collected by and hosted on G2.com.

Silktide offers an interface that is very easy to use, even for those without technical expertise. Once the platform is configured and elements like internal brand policies are incorporated, tasks such as reviewing accessibility and content quality become much more straightforward. The platform provides checks in plain English, and there are excellent video tutorials that explain both the reasoning and the process behind each check. Silktide is suitable for both marketers and developers, allowing them to monitor issues alongside other tools. Our account manager, Andrew Palmer, is always available to assist with any unusual requests, and the live chat customer support team is impressively fast, helpful, and efficient. I use Silktide daily, and monthly reviews and reports are shared to help maintain the overall health of our website. The seamless integration with Umbraco makes life much easier for editors, enabling them to quickly identify and address issues. Integrated analytics also give non-G4A users a clear overview to help set work priorities. The accessibility checks are comprehensive, covering a wide range of issues. This approach saves the team time and reduces the need for manual audits, which can be expensive, though we still recognize the value of manual checks. The scoring and reporting dashboards make it simple to identify and communicate issues to non-technical users. Review collected by and hosted on G2.com.

Silktide does not notify users by email when they are mentioned regarding issues, which can make it less efficient, as users have to log in regularly just to see if there is any work waiting for them. The initial setup can feel overwhelming, especially when removing checks that aren't relevant, but after this stage, the effort is worthwhile. Occasionally, updates are not communicated as clearly as they should be, which has affected scores. However, once these updates are identified and shared, the issues can be addressed. Review collected by and hosted on G2.com.

Firstly, the platform is really easy to use, breaking the core areas down to content, accessibility, marketing, and user experience. Each area shows a percentage score, which provides a clear visual on what areas are doing well and what areas require more attention. Within each are clear actionable insights to guide users on how to improve their sites.

The accessibility checks are outstanding! The team keep on top of compliance and regulatory requirements are filter these through to the platform, in an easy-to-understand way.

In my role, Silktide has allowed me to improve the user experience of the webpages I manage, from spotting all of the little errors that wouldn't have been noticed quickly, to helping me improve the performance of content and pages, to supporting me in implementing changes to make sure that all users can properly access the content that is being conveyed to them online.

The platform works best when an individual or team have the time to regularly use it and chip away at the recommendations provided, especially as content and pages are constantly added, amended, and refined. Silktide integrates with our site really well and regularly scans our pages to keep on top of what's working and what needs amending.

The customer support offered by Silktide, from our dedicated Customer Success Manager, Andy Palmer, through to the detailed help pages, is great. The platform as a whole is built around educating users whilst they're on the platform, so there's no need to go off and research accessibility standards or what 'x' terminology means. Review collected by and hosted on G2.com.

There's not a lot to dislike about the platform. It pretty much does what it says on the tin, and more. Review collected by and hosted on G2.com.

It helps us maintain a good website hygiene. Review collected by and hosted on G2.com.

It would be great if they offered integrations with task management tools and supported MCP with the major LLMs. Review collected by and hosted on G2.com.

Backend setup, expertise and customer service. Review collected by and hosted on G2.com.

There is nothing yet that I dislike. They are great. Review collected by and hosted on G2.com.

We’re especially pleased with their extensions and the visual heatmaps, which offer valuable insights into user behavior and make it easier to understand how people interact with our site. Review collected by and hosted on G2.com.

Dislike is a strong word. The analytics section doesn’t go deep enough, especially when it comes to understanding user journeys. Review collected by and hosted on G2.com.

Silktide has proven to be an incredibly valuable tool for our university. It offers an intuitive and comprehensive platform for monitoring and improving our website’s accessibility, content quality, SEO, and overall digital compliance.

One of the most beneficial aspects of Silktide is its accessibility auditing. It provides clear, actionable insights into how we can ensure our web content meets WCAG standards—something that's critical in a university setting where inclusivity is a top priority. The visual interface and real-time feedback make it easy even for non-technical users to identify and correct issues.

The reporting tools are also outstanding. They allow our teams to track progress over time, highlight areas of improvement, and communicate results to stakeholders effectively.

Another standout feature is the content quality analysis. Silktide helps us maintain a consistent and professional web presence by identifying outdated pages, broken links, spelling errors, and more.

We’d also like to recognize the excellent customer support we’ve received—especially from Ayu Shek, who has been incredibly helpful and friendly throughout our experience. Their prompt responses and clear guidance have made using Silktide even more seamless.

Overall, Silktide has streamlined many of our digital governance processes and helped us create a more accessible and user-friendly online experience for students, staff, and visitors.

Highly recommended for any educational institution looking to improve their digital presence. Review collected by and hosted on G2.com.

Although great value for large institutions, Silktide’s pricing might be a consideration for smaller teams or departments with limited budgets. Review collected by and hosted on G2.com.

Very easy to use - I use it almost everyday to check through our site. I especially like the simple explanations of WCAG and WCAG solutions have been invaluable. Customer Service is great, thank you Andy Palmer for all your advise and offers of training. Review collected by and hosted on G2.com.

I honestly cannot think of anything I dislike about Silktide. Review collected by and hosted on G2.com.

One of the standout features is Silktide's accessibility evaluation — Silktide doesn’t just flag issues; it shows you exactly where on a page things break, with visual cues and clear guidance. The reporting and prioritisation tools help us channel effort where it’s most impactful, which is crucial when managing large website estates.  Review collected by and hosted on G2.com.

If there is one minor critique, it’s that some of the scanning and rescoring processes (for pages recently edited) can take a little longer than you might hope. But that’s understandable, given the depth and thoroughness of what Silktide is doing behind the scenes.  Review collected by and hosted on G2.com.

Ability to view accessibility issues across multiple parameters and have both the issues and their recommended fixes explained in plain English. Review collected by and hosted on G2.com.

Not much really. It could be improved by introducing an easy way to email users. Review collected by and hosted on G2.com.