--- title: Signpost Reviews meta_title: 'Signpost Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 56 reviews by the users' company size, role or industry to find out how Signpost works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 56 scale: '5' date_modified: '2026-07-21' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # Signpost Reviews **Vendor:** Signpost **Category:** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) **Average Rating:** 3.7/5.0 **Total Reviews:** 56 ## About Signpost Signpost is an AI-powered communications platform built for home service contractors. It uses AI voice agents, instant responders, and AI SMS to help small businesses be the first to respond to every customer. AI Voice Agent: Signpost's AI Voice Agent picks up 24/7, greets callers in a natural voice, answers common FAQ, and captures lead details. Instant Responders: Signpost's Instant Responders send a personalized message to customers who reach out on platforms like Angi, Thumbtack, or Facebook. AI SMS: Signpost's AI SMS responds to incoming leads, qualifies their request, and keeps the conversation moving, even after-hours or on the job. Messaging Hub: Signpost's Messaging Hub brings every customer conversation, including inbound calls, texts, and inquiries on platforms like Angi and Thumbtack, into a single inbox. ## Signpost Pros & Cons **What users like:** - Users appreciate the **automation** features of Signpost, enhancing customer management and saving time through automated follow-ups. (5 reviews) - Users love the **ease of use** of Signpost, finding the initial setup and automation features straightforward and helpful. (5 reviews) - Users value the **automation features** of Signpost for simplifying customer management and enhancing relationship building. (4 reviews) - Users find Signpost's **email follow-up automation** crucial for saving time and improving customer engagement. (4 reviews) - Users appreciate the **time efficiency** of Signpost, automating customer management and follow-ups to focus on growth. (4 reviews) - Users love the **automation efficiency** of Signpost, effortlessly managing follow-ups and enhancing lead conversion. (3 reviews) - Users value the **efficiency** of Signpost, enhancing customer review management and boosting online reputation effortlessly. (3 reviews) - Review Increase (3 reviews) - Time-saving (3 reviews) - Users value the **time-saving automation** of Signpost, significantly enhancing efficiency in managing customer reviews. (3 reviews) **What users dislike:** - Users report a **slow loading** experience, particularly when dealing with large contact lists and third-party syncs. (3 reviews) - Users find **slow performance** in Signpost, particularly when managing large contact lists and loading pages. (3 reviews) - Users find the **dashboard difficult to navigate** and feel it's not user-friendly, hindering their experience. (2 reviews) - Users find **data inaccuracy** problematic due to unclear presentation, outdated information, and limited customization options. (2 reviews) - Users find the **incomplete information** on Signpost frustrating, as it leads to confusion and outdated data. (2 reviews) - Users find the **limited customization options** frustrating, hindering personal control over the product's functionalities. (2 reviews) - Users find the dashboard **not intuitive** , struggling to navigate and understand the data clearly presented. (2 reviews) - Users report persistent **call issues** with Signpost, leading to frustration and ultimately ending their partnership. (1 reviews) - Users report **ineffective management support** at Signpost, leading to unresolved issues and a disappointing overall experience. (1 reviews) - Contact Management (1 reviews) ## Signpost Reviews ### 1. Business owner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Signpost?** Signpost,really help u get your business real and true comments reviews.its also a local company.34% better ratings.nothing better than getting customers feed back. **What do you dislike about Signpost?** A few times kicked me out ,but other than that its great!! **What problems is Signpost solving and how is that benefiting you?** I get the review ,and repeat customers. Its great **Official Response from Elisabeth Newell:** > We're so happy to hear about your positive experience, and we look forward to continuing to drive reviews and repeat customers for you! ### 2. Good Projesct **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2018 **What do you like best about Signpost?** Simple and easy to use Instant reviews from customers **What do you dislike about Signpost?** Lack of a tutorial Kind of expensive to have **What problems is Signpost solving and how is that benefiting you?** Streamlining without having to use multiple programs Filtering of reviews **Official Response from Elisabeth Newell:** > Thank you for your review! We're glad that you've been happy with your experience so far. We have just launched an updated version of our Help Center with lots of new articles on how to use our product and best practices, so be sure to check out support.signpost.com if you are still looking for Overviews on How Signpost Works, Setting Up Your Account, and a tour of Your Signpost Account! ### 3. Did not expect the extra charges **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Signpost?** You are able to manage your company reviews with their AI mia doing all of the work for you. **What do you dislike about Signpost?** On top of the expensive cost to start there are an extra cost that you are not told about until you see the charge on your CC statement. **Recommendations to others considering Signpost:** If you are a small company on a budget I recommend another similar product. For larger companies it is perfect. So yes and no. **What problems is Signpost solving and how is that benefiting you?** online reviews positive feedback. ### 4. New to Signpost ands loving it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2017 **What do you like best about Signpost?** Instant reviews, we love to be able to see how the customer experience was right away. We love to be able to correct something if it went wrong. **What do you dislike about Signpost?** Nothing yet, we are excited to see how this can drive sales going forward. **Recommendations to others considering Signpost:** It works pretty much immediately! **What problems is Signpost solving and how is that benefiting you?** We love the filtering of reviews and immediate response. We have a much tighter grip o customer experiences. ### 5. absolute sCAM! **Rating:** 0.0/5.0 stars **Reviewed by:** Erin S. | Animal Care Technician, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2016 **What do you like best about Signpost?** absolutely nothing, ended up being a total scam and waste of money, no results, aggressive tactics, say there was a guarantee for results but they will never honor it. **What do you dislike about Signpost?** everything, won't honor their guarantee and the service will not give you results, YOU have to bring THEM customer contacts, total scam **Recommendations to others considering Signpost:** none, run away, they will take your money and you will have nothing to show for it **What problems is Signpost solving and how is that benefiting you?** only caused problems, did it to increase customers thru advertising, zero benefits and had $1200 effectively stolen from me ### 6. An awesome, unique platform. Customer nurturing made easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Josh J. | Conversion Rate Optimization Specialist, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2015 **What do you like best about Signpost?** The feedback and review emails are the best part. The filter system prevents bad reviews from being posted and encourages good reviews to be shared. Signpost is divided into 4 features: feedback/review emails, loyalty, new customer, and SMS messaging. It's an extremely effective means of keeping in touch with customers, both manually and automatically. It creates a database of your customers as well so that you can interact with them any way that you want. **What do you dislike about Signpost?** I have to go through the account manager to get my account information changed. It would be great to be able to do it myself on the website. Also, I need to be able to separate permissions between myself as an admin and my client. I want to provide them with the automated reporting, but I don't want them going to the dashboard and changing everything. **Recommendations to others considering Signpost:** They are currently expanding their product to be more agency-friendly. So, if you're an agency like us, it'll likely become an even better product. **What problems is Signpost solving and how is that benefiting you?** We have several clients that were in desperate need of reviews and were asking for a solution. Signpost was able to deliver it. We're still working with their system, but it has some excellent options that are simple to use. With the new data we're gaining, we're also going to be able to manually do some outreach to make the system even more effective. ## Signpost Discussions - [Why haven't we integrated other social media platforms. Linkedin Instagram twitter, why only one image in email blast](https://www.g2.com/discussions/24147-why-haven-t-we-integrated-other-social-media-platforms-linkedin-instagram-twitter-why-only-one-image-in-email-blast) - 1 comment, 1 upvote - [View Signpost pricing details and edition comparison](https://www.g2.com/products/signpost/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+21%3A14%3A48+-0500&secure%5Bsession_id%5D=3874f21a-c003-4dd3-880d-fd30c91f9609&secure%5Btoken%5D=091bb80cca5a5130bc591c3f0beb7d62b0595a1ecafe43ce873105f6c70ba276&format=llm_user) ## Signpost Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Voice Recognition - AI Voice Assistants** - Voice Recognition **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Security and privacy - AI Voice Assistants** - Encrypted communication **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Sales Analysis** - ROI Forecasting - Sales Forecasting **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Signpost Alternatives - 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