There are two things I particularly like about the product: firstly, the reliable alerting, and secondly, the escalation chain in case one of the shift-leading employees does not acknowledge/cannot acknowledge the alarm. Review collected by and hosted on G2.com.

The service runs in the cloud, so you might want to check which data you send via the API. Review collected by and hosted on G2.com.

The simple structure and the straightforward integration of various integrations like Checkmk. Particularly practical is the heartbeat monitoring feature. The app is also very commendable and practical. Review collected by and hosted on G2.com.

There are no direct disadvantages. What would be nice is the possibility of heartbeat monitoring even in the smallest license. Review collected by and hosted on G2.com.

Integrates well with our Icinga2 instance to get us reliable push notifications when issues arise. The app allows us to easily sign in/out if not part of the on-call roster, and the pricing is very reasonable. Review collected by and hosted on G2.com.

Sometimes the app's UI can feel slow to refresh, especially when drilling down into the list of events. Review collected by and hosted on G2.com.

The calls works very well and help our NOC team. Review collected by and hosted on G2.com.

In my opinion, it would be better if had a Brazilian portuguese call option. Review collected by and hosted on G2.com.

It was very easy to integrate into existing systems and workflow. Review collected by and hosted on G2.com.

We have had no issues or complaints from users. Review collected by and hosted on G2.com.

SIGNL4 has proven to be a valuable solution in the context of our ISO 27001 certification process and the implementation of BSI IT baseline protection. Through its efficient alerting and support for on-call duty and IT monitoring, we have successfully met the requirements for comprehensive IT security and emergency response. The system plays a crucial role in enabling us to detect potential IT issues early and respond quickly, without disrupting ongoing processes. The implementation of SIGNL4 into our existing systems was very straightforward and time-efficient, thanks to the open API and pre-built templates. Whenever questions or issues arose, customer support provided prompt and effective assistance. Review collected by and hosted on G2.com.

A downside of SIGNL4 is that the service is not available as an on-premises solution, but is offered exclusively as a SaaS (Software as a Service). As a result, we need to integrate our internal high-security systems into the SaaS solution, which requires significant effort and resources. Review collected by and hosted on G2.com.

I appreciate SIGNL4's seamless integration with our management consoles like Genetec, Samsung, SCOM, and SolarWinds, which helps consolidate our operations under one system. The user categories and enhanced shift management features significantly improve our team coordination and efficiency. The user interface is a vast improvement, making it more accessible for the team. I find the mobile app offers a superior user experience, allowing for ease of use on the go. Furthermore, the AI capabilities and insight reporting are incredibly beneficial for understanding alerts and gaining quick insights into activities, such as identifying patterns in weekly reports and pinpointing issues like 'noisy neighbors.' The transition from our previous platform was smooth, thanks to the supportive team from Derdack, making the initial setup very easy despite not transferring old configurations. Overall, the platform's features enhance our operations and provide a streamlined management experience. Review collected by and hosted on G2.com.

I feel a notable enhancement for SIGNL4 would be the inclusion of a 'war room' feature. This would allow the incident manager to reach out to everyone swiftly and facilitate quick communication during incidents. Review collected by and hosted on G2.com.

APP operation is clear

Integration into Edge Gateways Review collected by and hosted on G2.com.

Pricing:

I am missing a Lite model for up to 15 users for a monthly flat rate, e.g., €30. Review collected by and hosted on G2.com.

I love the notifications, which help me keep track of information and organize my work papers Review collected by and hosted on G2.com.

Sometimes the text messages do not go through but I can open the app to see the messages so this is seldom a problem. Review collected by and hosted on G2.com.

It’s easy to setup and good price for the service you get Review collected by and hosted on G2.com.

The graphics of the app aren’t very nice to look at Review collected by and hosted on G2.com.