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Signifyd Reviews & Product Details

Verified User in Health, Wellness and Fitness
AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Signifyd?

Responsiveness of the service as they have come back with quality responses. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

the cost is quite high and hard to track the ROI Review collected by and hosted on G2.com.

Recommendations to others considering Signifyd:

Get a great account manager! Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

We have cut down on our exposure to fraud risk. We are seeing less chargebacks Review collected by and hosted on G2.com.

Signifyd Overview

What is Signifyd?

Signifyd is a commerce protection provider that addresses fraud and abuse challenges at key conversion points across the ecommerce shopper journey from account creation to checkout to return request. We help merchants decide when it is appropriate for a shopper to take a certain action – like creating an account, completing a transaction, or requesting a refund. We can do so accurately because we have seen 98% of shoppers previously across the thousands of ecommerce storefronts we protect. Signifyd customers typically see a lift of 5 - 9% in revenue by letting more good shoppers through. We are so confident in our decisions that we back order approvals with a guarantee, which gives our merchants the confidence to automate fulfillment knowing that if a chargeback does occur, we will reimburse them 100%.

Signifyd Details
Product Website
Languages Supported
English
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Product Description

With identity and intent intelligence from the world’s largest network of online retailers, Signifyd’s Commerce Protection Platform instantly recognizes the ‘who’ behind every transaction. Every approved order is backed by a 100 percent financial guarantee against fraud and abuse, so merchants can automate payments at scale, streamline customer experiences and grow fearlessly.

How do you position yourself against your competitors?

“The adoption of Signifyd’s guaranteed fraud protection solutions by the next-generation of digital native retailers, as well as the traditional brick and mortar retailers, is a clear testament to the capabilities, versatility and modularity of Signifyd’s solutions. Signifyd’s competitors are mainly focused on loss-prevention, as opposed to customer experience enhancements.” - Frost & Sullivan


Seller Details
Seller
Signifyd
Company Website
Year Founded
2011
HQ Location
San Jose, California
Twitter
@signifyd
1,967 Twitter followers
LinkedIn® Page
www.linkedin.com
537 employees on LinkedIn®

Lillie D.
LD
Overview Provided by:

Recent Signifyd Reviews

FA
Fikri A.Mid-Market (51-1000 emp.)
4.0 out of 5
"Good solutions for ecommerce fraud protection with intelligence tools"
Modern features and tools to help online business to put a stop to fraud order activity and protecting legitimate customer from problem that frauds...
BA
Bahtiar A.Mid-Market (51-1000 emp.)
4.0 out of 5
"Boost customer online payment experience and easier payment approval"
Simple integration with Shopify ecommerce store with least interruption during customer payment is what make Signifyd valuable for online store. In...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Great Approval Rates and Effective Fraud Protection"
Signifyd has been a game-changer for the e-commerce side of our business this year. They’ve improved approval rates, reduced false positives, and f...
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3 people requested security information

Signifyd Media

Signifyd Demo - Order Review in Agent Console
Agent Console is used by risk agents to drill into the ‘why’ behind each order decision. Agent Console surfaces variables used to inform order decisions made by Signifyd’s machine-learning model, as well as indicators into which variables weighed most heavily into those decisions – both positive ...
Signifyd Demo - On-Demand Reports in Insights Reporting
Insights Reporting provides the macro-data necessary to benchmark business metrics against industry averages and track performance overtime. On-demand reports can be leveraged to quickly assess business drivers, fraud protection outcomes, and emerging fraud and abuse trends.
Signifyd Demo - Order Investigation in Power Search
Power Search allows merchants to review transactions across their order history using a wide timeframe, thereby uncovering patterns between orders indicative of risky or fraudulent activity.
Play Signifyd Video
Play Signifyd Video
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Play Signifyd Video

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297 out of 298 Total Reviews for Signifyd

4.6 out of 5
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297 out of 298 Total Reviews for Signifyd
4.6 out of 5
297 out of 298 Total Reviews for Signifyd
4.6 out of 5

Signifyd Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SignifydQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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FA
Customer success executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Modern features and tools to help online business to put a stop to fraud order activity and protecting legitimate customer from problem that fraudster can implicate to ecommerce purchasing system. Simple dashboard design for admin to switch between tools or using several tools at the same time help to make maintainance work effective. Payment verification for all payment method, especially for credit and debit card, which constantly abused by fraudster using stolen card has helped to reduce the issues and only legitimate card is now able to proceed to the payment confirmation pipeline. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Need a more intuitive incident report details about fraud activity and declined payment, so we can block the same characteristic activity permenantly. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Excellent tools for fraud prevention especially tools for transaction scoring that rating transaction risk, fraud markers to monitor certain customer profile closely when they return, and real-time monitoring to instantly taking prevention if the system detect any suspicious activity. All this tools is automated and freeing admin work from manual task to analyzing fraud problem in ecommerce store. Review collected by and hosted on G2.com.

BA
Marketing manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Simple integration with Shopify ecommerce store with least interruption during customer payment is what make Signifyd valuable for online store. Intelligence reporting that collect and analyze fraud sources, suspicious customer payment activity, and common characteristic of fraudster. Strightforward tools and features to use and only need some training before able to use all its advance tools to protect ecommerce operation. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Worked well and not inflicting any major problem after the implementation. No dislike about anything. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Signifyd help to solve issues with fraud payment from stolen card credit and illegitimate chargeback that has hurting business. Every declined payment is alerted to administration and admin can make investigation either to approve or decline the order. Device tracking and fraud marker help to prevent suspicious customer profile from making order and block the profile from any activity on the website limit problem that they may cause. Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry
UL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Signifyd has been a game-changer for the e-commerce side of our business this year. They’ve improved approval rates, reduced false positives, and fine-tuned their models for better handling of gift card purchases.

The transaction overview they provide is detailed and gives me a clear picture of who attempted a transaction and where it came from.

The quarterly reviews from Signifyd’s account managers are always insightful, helping us understand how each quarter went from a fraud perspective. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

I use their Power Search feature daily, and it’s been a huge asset. However, I’d love for the grid view to be more customizable, as there are some columns I don’t use, and they just take up valuable screen space. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

I find their decision-making to be accurate, and I rarely see false declines during manual reviews. They’ve also been extremely helpful in defending chargeback requests across the multiple payment providers we use. Review collected by and hosted on G2.com.

Jamie C.
JC
Risk Team Lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Signifyd?

Signifyd genuinely cares about their relationship with their clients and wants to grow and evolve with their needs. Product development is non stop and the user expierence is always improving. Signifyd considers every bit of feedback from their customers and try to impliment relevant items. They keep up with current fraud trends and anticpate future trends and product needs. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Some aspects of the products can be centered around certain merchants and not quite fit our needs, or we cannot customize parts. More visability into the decision would be useful. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Pre authorization was a huge stepping stone for us. Avoiding chargebacks for bad orders because we are no longer authorizing/charging and then going through decisioning has made a substantial impact on time saved and fees/financial losses. This change has benefitted the entire organization. Expedited decisioning, more intelligent decisioning, fewer post sales calls and CE calls our sales and CE agents have to take, reduced manual review, reduction in chargebacks, better customer experience Review collected by and hosted on G2.com.

KD
Data Analyst
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Its great because it does exactly what it says it will do. Its easy to implement, reliable and I was able to integrate it easily. Plus, I like being able to see all the orders in one dashboard and keep everything in order and fraud controlled. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

There is nothing to say here because everything is going very well. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

We use it for peace of mind and not to worry about fraudulent orders, because it is reliable product with the best fraud detection features and that is why it was given a ten by this excellent software. Review collected by and hosted on G2.com.

BM
General Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

So far I have liked Signifyd because it offers clear functions for peace of mind and keeps us protected from fraudulent orders. It also saves time and simplifies the process, which reduces risk and is excellent for this. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Customer services is not very good to say the least. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

It is really good, I have had a positive experience, everything works very well for fraud detection and it has tools that help you understand it better and it is really worth using it because it ends up being very useful. Review collected by and hosted on G2.com.

GM
Investor
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Easy to operate with simplified dashboard design and theme to navigate between tools and features. Modern solutions in detecting fraud transaction by utilizing advance transaction scoring and risk assessement algorithm calculation. All this implemented technology make it easy for our ecommerce store to validating purchase and stop fraud long before it take place. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Some areas of improvement with device tracking tools to permanently block device ID or to put on temporary ban. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Fraud markers, blacklisting and bot mitigation is the front line in removing and preventing fraud transaction. Review collected by and hosted on G2.com.

Roy L.
RL
CFO
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Signifyd gives a fraud score which can be used to help determine whether an order is fraud or legitimate. The score can be used to weed out fraudsters who are testing stolen cards or attempting to steal our products. The score tells us if an order is legitimate or if it's fraud, the score is rarely a "maybe". Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Customer support can be difficult to reach. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

We process a high volume of transactions on a daily basis. We have too many "bad actors" who use our web sites to test stolen cards. We were spending too much labor having employees manually check suspicious orders and our chargeback rate was too high for the orders we shipped but shouldn't have. Implementing Signifyd allowed us to process orders more quickly, spend less on labor and cut our fraud related chargebacks significantly. It's been good for our customers, great for us, and terrible for the fraudsters. Review collected by and hosted on G2.com.

ray v.
RV
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

I Love Signifyd!

I have increased my orders SIGNIFICANTLY on our website.

Before our fraud filters ruled out MANY orders, and we lost the order

Many time before the customers would try to get an order in 5 or 6 times before finally finding out that an address was abbreviated, or city was mispelled before finally getting and order to go through

Or they would abandon the cart altogether.

I now have zero fraud.

Before we had to check each order, and make a personal decision if its was fraud or not. Now its automatic and guaranteed.

We have caught ALL the scammers who tried to take advantage of us.

I have had to make only one claim in a year of use! And they paid it out immediately

I highly recommend this, Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

A little pricey for the smaller businesses that are not doing as much credit card business each month - there is a minimum payment per month, or percentage of sales, whatever is greater

Took a little bit of work with our developers to get everything set up initially, but once its done, its done, and works flawlessly. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

1 . Getting customers to spend money on the website without getting frustrated with the checkout fraud filters

2. Inclreasing orders on the wbesite Review collected by and hosted on G2.com.

SR
Director of eCommerce
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

I like this solution because it is very complete and ensures sales security by protecting online transactions. I also like the chargeback protection and, in general, it works well and offers great security, which is what we were looking for. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Frankly, I dont have any problems. I like everything and it even works well. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

It works very well to fulfill customer orders and provides security for our company and prevents fraud and keeps us fully protected. Review collected by and hosted on G2.com.