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SL

Sarah L.

Small-Business (50 or fewer emp.)

3/17/2023

"Insightful, intuitive platform for media analysis"

4/5

What do you like best about Signal AI?

Provides easier access to analytics and insights than other media monitoring platforms. Great visualisation using graphs and charts. Review collected by and hosted on G2.com.

What do you dislike about Signal AI?

It's sometimes difficult to filter out irrelevant coverage – especially with organisation names that are common words/names e.g. ZOE. Review collected by and hosted on G2.com.

Response from Freya Lomax of Signal AI

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Thank you for taking the time to write a review. We're glad you're finding the platform’s insights and analytics facilities useful. We also greatly appreciate your feedback regarding the filtering of coverage. We're always working to improve the platform and this helps us guide our product development. As always, if you need any help with how to use the platform, reach out to your customer support representative or reach out to success@signal-ai.com.

UL

Verified User in Legal Services

Enterprise (> 1000 emp.)

5/30/2022

"Very useful tool"

4.5/5

What do you like best about Signal AI?

- The chat function is very good. It never takes more than a few minutes for a response from someone at Signal.

- The platform is intuitive and has lots of different functions.

- It's easy to compare coverage with that of competitors. Review collected by and hosted on G2.com.

What do you dislike about Signal AI?

- I have a few times fed back suggestions that would objectively make the platform more useful (small changes I'm sure wouldn't take long to implement but would make a big difference) and none of these have been introduced. Review collected by and hosted on G2.com.

Recommendations to others considering Signal AI:

A very good platform and better than any other I've tried. Review collected by and hosted on G2.com.

What problems is Signal AI solving and how is that benefiting you?

- A very comprehensive understanding of competitor coverage.

- Providing lots of data points to help inform strategy.

- Easy to compile information for regular monitoring reports. Review collected by and hosted on G2.com.

Response from Margo Connolly of Signal AI

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Thank you so much for taking the time to write this review. Our support team will be very pleased to hear you’re finding their dedicated services helpful and responsive! We also greatly appreciate your feedback regarding suggested improvements - We rely on customer feedback like this to guide our continuous product development and encourage you to continue letting us know what we can do better! We look forward to reaching out to you soon with more exciting platform updates.

UR

Verified User in Real Estate

Mid-Market (51-1000 emp.)

12/1/2022

"So far, good experience - good intro call, pulls through the correct publications, easy to filter"

4/5

What do you like best about Signal AI?

Ability to filter different publications/ time periods/ locations. Like the ability to set up bulletins, newsletters and dashboard insights are really helpful for client work Review collected by and hosted on G2.com.

What do you dislike about Signal AI?

Can be hard to get your head around at first use, but once you get used to all the different tools, it is relatively easy to use. Also find the various workspaces slightly confusing. Review collected by and hosted on G2.com.

Response from Margo Connolly of Signal AI

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Thank you so much for taking the time to write this review. We're glad you're finding Bulletins and Dashboards useful and reliable! We also greatly appreciate your feedback regarding usability - we're always working to improve the platform and this helps us guide our product development. As always, if you need any help with how to use the platform, reach out to your customer support representative or reach out to success@signal-ai.com.

MH

Matt H.

Enterprise (> 1000 emp.)

2/20/2023

"Good platform bogged down by challenging usability"

2/5

What do you like best about Signal AI?

Comprehensive media monitoring platform, offers good visibility of brand coverage Review collected by and hosted on G2.com.

What do you dislike about Signal AI?

Complicated and inflexible user experience Review collected by and hosted on G2.com.

Response from Freya Lomax of Signal AI

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Thank you for taking the time to write a review. We're glad you're finding the platform’s offers a good visibility of brand coverage. We greatly appreciate your feedback regarding the platform's usability - we're always iterating and innovating and this helps us guide our product development. Our customer support team would be happy to help support your platform set up in any areas you're finding particularly difficult, or you can reach out to success@signal-ai.com.

LB

Laura B.

Assistant Vice President Corporate Communications Europe

Enterprise (> 1000 emp.)

8/23/2022

"Intelligent platform"

5/5

What do you like best about Signal AI?

Signal AI is a very intuitive platform that is easy to use and navigate. The fact that its AI is able to learn about your company and therefore provide more accurate results makes it stand out from the crowd. Review collected by and hosted on G2.com.

What do you dislike about Signal AI?

Nothing, everything works as it should. The reports are incredibly useful and the displays are clean and fresh. As an idea, it could be useful to include a snapshot of any imagery featured in an article if possible. Review collected by and hosted on G2.com.

Response from Margo Connolly of Signal AI

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Thank you so much for taking the time to write a review. We're glad you're finding the platform, reports and AI-powered search intuitive and useful! We also greatly appreciate your feedback regarding article imagery! We're always working to improve the platform and this helps us guide our product development. As always, if you need any help with how to use the platform, reach out to your customer support representative or success@signal-ai.com and we look forward to reaching out to you soon with more exciting platform updates.

BB

Brian B.

Senior Manager, Global Marketing and Communications

Mid-Market (51-1000 emp.)

5/31/2022

"Intuitive service that's always improving"

4.5/5

What do you like best about Signal AI?

Leverages AI to sift through the noise to find the coverage that matters without having to create pages of Boolean search strings. Review collected by and hosted on G2.com.

What do you dislike about Signal AI?

Not being able to sort coverage by writer, would be great to have more insights into attribution between media coverage and website traffic. Review collected by and hosted on G2.com.

What problems is Signal AI solving and how is that benefiting you?

Media monitoring software has always been a mixed bag and companies like Signal AI are helping by making it easier to search through all the noise to find the relevant coverage. Many require crazy long Boolean strings to figure out the difference between Apple the company and Apple the fruit, but Signal AI trains their AI to figure out the context to make it easier to eliminate the chaff. We use Signal AI to sort our coverage, compare against the competition, compare total coverage vs. coverage in our priority media, track the type of coverage and also to look for whitespace opportunities we can leverage for PR. Review collected by and hosted on G2.com.

Response from Margo Connolly of Signal AI

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Hi Brian! Thank you so much for taking the time to write a review. We're glad you're finding the platform’s AI powered search capabilities useful - happy to help you cut through the noise! We also greatly appreciate your feedback regarding the ability to sort by writer - we're always working to improve the platform and this helps us guide our product development. In the meantime, our dedicated support team is always on hand to help customers learn more about how to use the platform strategically and to its fullest potential. If you need any help with how to use the platform, reach out to your customer support representative or reach out to success@signal-ai.com and a member of the team will be happy to help!

RS

rebecca s.

corporate communications manager

Enterprise (> 1000 emp.)

5/27/2022

"Fantastic customer service!"

4.5/5

What do you like best about Signal AI?

Signal's support team are always on hand to help and no request is ever too much. I have asked for features and functions that don't yet exist and the team always try to find a workaround so that I get what I need from the platform. Review collected by and hosted on G2.com.

What do you dislike about Signal AI?

My folders and saved searched on Signal have become very complicated. I have hundreds of folders and i'm unclear which folders / searches I need for the few tasks that I actually do on Signal. Review collected by and hosted on G2.com.

What problems is Signal AI solving and how is that benefiting you?

Above all, signal helps me to save so much time. Firstly, it enables me to quickly find our media coverage without having to trail through every financial media publication and find articles one at a time. Secondly, the team is helping me to build a dashboard with insights that enable me to quickly pull together a media monitoring report that analyses media coverage across our firm and against industry peers. Without Signal, we simply wouldn't have the resources to measure this kind of data. Review collected by and hosted on G2.com.

HB

Hazel B.

Senior Account Manager

Mid-Market (51-1000 emp.)

1/9/2023

"Experience thus far has been good - trainers are excellent and the help function is fantastic"

3.5/5

What do you like best about Signal AI?

I like the insights that it can provide. If you have problems, people are on hand to help. Review collected by and hosted on G2.com.

What do you dislike about Signal AI?

The lack of sub-folders for searches makes the sidebar quite messy Review collected by and hosted on G2.com.

Response from Freya Lomax of Signal AI

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Thank you for taking the time to write a review. We're glad you're finding the platform’s AI-powered Search facilities and customer support team helpful. We also greatly appreciate your feedback regarding the sidebar. We're always working to improve the platform and this helps us guide our product development. As always, if you need any help with how to use the platform, reach out to your customer support representative or reach out to success@signal-ai.com.

UE

Verified User in Education Management

Enterprise (> 1000 emp.)

12/20/2022

"Essential tool for media monitoring"

4/5

What do you like best about Signal AI?

The insights section is a powerful analytics tool that helps me to better understand the latest media trends Review collected by and hosted on G2.com.

What do you dislike about Signal AI?

The dashboard feels a little confusing and not intuitive as it could be. The visual appearance is a little utilitarian. Review collected by and hosted on G2.com.

Response from Margo Connolly of Signal AI

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Thank you so much for taking the time to write a review. We're glad you're finding the AI-powered analytics supported by the platform useful! We also greatly appreciate your feedback regarding Dashboards usability. We have some exciting updates in the works in this space - stay tuned! As always, if you need any help with how to use the platform, reach out to your customer support representative or reach out to success@signal-ai.com.

EF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

5/30/2022

"Have used many media monitoring tools & keep coming back to Signal"

4.5/5

What do you like best about Signal AI?

- Language translation

- AI-powered is actually helpful and not just a buzzword! (always worked at businesses with strange names, and other providers that don't recognise your company as an entity pull through a lot of irrelevant stuff)

- Dashboards and graphs are pretty good quality Review collected by and hosted on G2.com.

What do you dislike about Signal AI?

Mostly the things I'd like to see Signal change are the little extras (ie. you can change the colours of you/your competitors on the graphs in dashboards) and shareability. I find the reporting format (email of coverage achieved) tired and very old school corporate, I would like to instead see online shareable dashboards that are more interactive for internal stakeholders to view. You can download the graphs from dashboards to put in your own stuff but it sadly is quite manual and if the colours are wrong, it isn't something you'd show to clients/bosses anyway. Review collected by and hosted on G2.com.