Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Help Desk Support from Vankie Chan"
5/5
What do you like best about Sign In Solutions?

The customer service support provided is to be commendable. The response was handled and addressed with patience.

Dear Vankie - Thank you for your time today, you are extremely patient and provided wonderful support. You make us forget we are using a third party service! Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

n/a. At this moment all I see is room for continuous improvement to meet the ever changing needs of users Review collected by and hosted on G2.com.

Response from Rowe Ladrillono of Sign In Solutions
Edit edit

It's so good to hear how you've leveraged Traction Guest to help screen your visitors during this time. Arni has been part of many conversations around similar use-cases from other customers and your feedback on his level of support is no surprise. Do continue to share your thoughts with Arni and our team. We thrive on it! Thanks for taking the time to leave us your feedback.

Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Traction Guest - A Great Tool!"
5/5
What do you like best about Sign In Solutions?

Traction guest allows us to easily know who is coming in and out of our facility. Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

There is nothing I dislike about the product thus far, it works great for me and my coworkers. Review collected by and hosted on G2.com.

JW
Jingbo W.
Food Safety and Quality Analyst
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Perfect experience"
4.5/5
What do you like best about Sign In Solutions?

The customer survice is considerate and patient. Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

So far, everything is satisfactory and perfect. Review collected by and hosted on G2.com.

Response from Rowe Ladrillono of Sign In Solutions
Edit edit

Hi Jingbo - I'm happy to hear about your experiences so far with our Support team. Although I appreciate your feedback on our platform being a "perfect system," we'll be the first to admit that there is still lots of room for us to get better. I invite you to share your thoughts with our team at support@tractionguest.com whenever you come across areas of the product you feel can be improved upon.

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Small-Business (50 or fewer emp.)
"All the information we could want"
4.5/5
What do you like best about Sign In Solutions?

So much! The Salesforce integration saves us a ton of time and gives us an accurate record of visitors and our activities. We love being able to look back at the history and see when and how often someone has visited, and getting an accurate picture of who is in the building at any given time is crucial. Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

The experience interface is a little clunky to use when setting up. Review collected by and hosted on G2.com.

Response from Rowe Ladrillono of Sign In Solutions
Edit edit

Hi there! Your feedback on the Experience editor is important to us. We realize there's still room to improve the user journey when configuring the Experience flow. We've taken this on board as we plan the future of our platform.

Carla W.
CW
Carla W.
Senior Office Services Representative in Integrated Office Network
Enterprise (> 1000 emp.)
"Easy Use Guest Registration"
5/5
What do you like best about Sign In Solutions?

I really enjoy the convenience of being able to log in and add/remove guests from anywhere at any time. Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

I haven't run across any dislikes yet. I have recommended its use for some of our other office locations. Review collected by and hosted on G2.com.

Response from Arni Mapili, MBA of Sign In Solutions
Edit edit

Thank you so much for the review Carla! Our software is indeed configurable for both staffed and unstaffed entry points depending on your company's preferences, and we're thrilled to hear that you've taken advantage of our options for the latter, creating an automated sign-in experience that allows you and your colleagues to focus more time on other priorities! If you have any questions or support needs come up at any time in the future, we are reachable at support@tractionguest.com and at 1-855-215-9508!

JM
James M.
Director of IT
Mid-Market (51-1000 emp.)
"I am still learning Traction Guest. It has a lot of features that I have not used yet."
3.5/5
What do you like best about Sign In Solutions?

The ability to use an iPad to gather information from our guests. Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

The experience can get very complex, with multiple paths and duplicated pages/actions. Review collected by and hosted on G2.com.

Response from Rowe Ladrillono of Sign In Solutions
Edit edit

Hello! Thanks for taking time to share your thoughts. Don't hesitate to reach out to our Support team when the going gets tough with your Experience. We know that the Kiosk Experience editor can get quite expansive. We may be able to help streamline some of the paths.

See how Sign In Solutions improved
Verified User in Aviation & Aerospace
AA
Verified User in Aviation & Aerospace
Mid-Market (51-1000 emp.)
"great for a small office"
3.5/5
What do you like best about Sign In Solutions?

How easy it is to set and up and how you can use your own logo Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

I disliked that the swipedon logo was always on the front page, and I disliked how the system did not allow for custom question routing. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"SwipedOn makes workplace sign on simple and effective"
5/5
What do you like best about Sign In Solutions?

Being able to accurately track employee presence within our separate locations. The contactless feature is extremely helpful for visitors during the Covid pandemic. Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

The contactless sign-in feature is only available for visitors. Offering this feature to employees would be a game-changer since they wouldn't need to utilize a shared device. Review collected by and hosted on G2.com.

Response from Paul Hansen of Sign In Solutions
Edit edit

Hi there - great news! The contactless sign in feature is definitely available for employees as well as visitors. Employees can use the SwipedOn Pocket mobile app to sign in and out of the workplace on their own devices. They can now also sign in via QR codes using their own device. Thanks for the review!

See how Sign In Solutions improved
Verified User in Biotechnology
AB
Verified User in Biotechnology
Enterprise (> 1000 emp.)
"Great software to organize & see all of your guests in one place!"
3.5/5
What do you like best about Sign In Solutions?

I like being able to also manually control the guest sign-in/out process. Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

I don't love that I can't print badges once someone is signed in, with a photo. Review collected by and hosted on G2.com.

Response from Rowe Ladrillono of Sign In Solutions
Edit edit

Hi there! Your feedback about being able to print badges after a customer has signed in is great. There is a way to "reprint" badges using a "Summary Page" in your experience. If this is something you'd like to learn more about, give our Support team a ring 1.855.215.9508. At the very least, we can talk through your requirements and get a better feel for what you're looking to accomplish! Thanks for taking the time to share your toughts.

See how Sign In Solutions improved
Verified User in Food & Beverages
IF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Very impressed with customer service, quick and courteous staff"
4.5/5
What do you like best about Sign In Solutions?

I appreciated the eagerness to solve the issues Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

Everything has been resolved and the system is up and running without any issues Review collected by and hosted on G2.com.

Response from Arni Mapili, MBA of Sign In Solutions
Edit edit

Thank you so much for taking time to write this review and share this feedback with us! We do apologize for the delay in that particular experience with us; our team is working on ways to ensure that communication is more efficient and consistent moving forward. That said, we are pleased to hear that your company has taken advantage of many of our features including document signing, safety video watching, and registration before the visit. Please do not hesitate to contact us at support@tractionguest.com any time you need additional support!