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Iain R.

Principal, Studio Operations

Mid-Market (51-1000 emp.)

6/9/2020

"Personal Customer Service"

5/5

What do you like best about Sign In Solutions?

The team at Traction Guest is always quick to respond to my questions - even for the simplest of user queries. Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

I found the learning curve a bit steep for my abilities, but with support's help, managed to figure out all I needed Review collected by and hosted on G2.com.

Recommendations to others considering Sign In Solutions:

Reach out to the support team for any help you need - their response time is number 1! Review collected by and hosted on G2.com.

What problems is Sign In Solutions solving and how is that benefiting you?

I am in the process of building a customized touchless registration experience for visitors and for employees. Realizing the above, streamlines our safe sign-in process Review collected by and hosted on G2.com.

Response from Arni Mapili, MBA of Sign In Solutions

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Thanks for the review, Iain! Providing robust and tailored support is important to us, and we're glad to hear to that you've had a positive experience with us on this front. We're really excited about the possibilities associated with touchless sign-in, and we remain available to help your organization leverage the most and benefit from it. Any time you need support again, don't hesitate to contact us!

JA

jerry a.

Small-Business (50 or fewer emp.)

12/11/2020

"Traction Guest"

5/5

What do you like best about Sign In Solutions?

With Traction Guest, our customers/visitors can easily sign in in less than a few minutes which is a plus! I really like the notification via cellular phone when a guest checks in. Sometimes I'm not in the office and receiving the notification via email and via cellular phone is amazing. Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

I can't think of anything I dislike at the moment. Everything so far has been a great experience for me. Review collected by and hosted on G2.com.

Recommendations to others considering Sign In Solutions:

If your company is looking for a secure visitor management system that is seamless. Look no further! Traction Guest is the one! It has all the features your company need. Their customer support is amazing. They helped us set up how we wanted our traction guest to look like when visitors sign in. It was confusing at first, but with the help of traction guest they got us on track and we were able to be up and running in no time. Review collected by and hosted on G2.com.

What problems is Sign In Solutions solving and how is that benefiting you?

With Traction Guest, we will know who visited us and how many visitors we had that day. Before Traction Guest, we wouldn't know who came and people could just enter the building. Now that we have Traction Guest, you must sign in and that gives us the visibility we need. Review collected by and hosted on G2.com.

Response from Arni Mapili, MBA of Sign In Solutions

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Thanks so much for this review! We're glad to hear that Traction Guest has been helpful in providing you with information on who the visitors had been on each day, and in sending email and SMS notifications pertaining to visitor activity at your facility! We remain open to any ideas you may have at any time on how we can make your visitor management processes even better, and if you have any additional questions and support needs come up, please don't hesitate to contact us again at support@tractionguest.com!

AB

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

7/28/2021

"Traction Guest Review"

4.5/5

What do you like best about Sign In Solutions?

The things I like most about Traction Guest are its versatility and the company's customer service. When COVID happened, we were able to add a screening form easily to our guest experience. I was walked through the entire process with a very knowledgeable customer service representative online... Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

As of now we really haven't had any issues with the system / software. Review collected by and hosted on G2.com.

Response from Rowe Ladrillono of Sign In Solutions

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Hello! It's great to hear that our Support team was able to assist with your screening workflow. We realize that things can change suddenly and without notice. If you need help with adjusting the flow at all, in order to meet a new set of requirements, don't hesitate to reach out to our team for additional guidance.

SM

Stephanie M.

Office Administrator

Enterprise (> 1000 emp.)

5/30/2021

"Great tool for monitoring our site that has a significant volume of contractors & visitors"

5/5

What do you like best about Sign In Solutions?

That you can go in at any time & see who is on your site. Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

As we lock down our devices that have swiped on installed it would be good to have quick way to access & print the evacuation list in the event of an emergency Review collected by and hosted on G2.com.

BD

Bo D.

Engineering Manager

Enterprise (> 1000 emp.)

2/19/2021

"Traction guest has the ability to really customize your visitor management experience"

3.5/5

What do you like best about Sign In Solutions?

The ability to customize the experience for each of our sites Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

We have really struggled with the SCIM integration for adding our hosts to the system. We have a very large population and we have had struggles with getting all of our workforce into the host list. We have also had problems using the guest print software. Review collected by and hosted on G2.com.

Recommendations to others considering Sign In Solutions:

Make sure you really understand your guest management processes and what you are hoping your experience will be like Review collected by and hosted on G2.com.

What problems is Sign In Solutions solving and how is that benefiting you?

We now have a cohesive branded experience for all of our guests. We have been able to handle touchless guest registrations and logins. It has helped us to be more nimble in this space. Review collected by and hosted on G2.com.

Response from Arni Mapili, MBA of Sign In Solutions

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Thank you so much for the review Bo! The ability to customize the sign-in experience, particularly when it comes to expressing brand identity throughout the invite, registration, and sign-in processes, is something that we are proud to offer. That said, we are sorry to hear of some challenges arising with the SCIM integration, and we do encourage to get in touch with us at support@tractionguest.com so we can identify root causes and resolve those issues.

JA

James A.

Small-Business (50 or fewer emp.)

7/20/2020

"Very happy"

5/5

What do you like best about Sign In Solutions?

The ease of use. Especially, in a fire drill. I can just pick it up and take it outside to the Assembly Point. The SwipedOn support staff are more than happy to help and resolve any issues very quickly.

We have a lot of visitors to school who compliment and are impressed by our system. We have also recommended this system to other schools in out Local Authority who have been ore than happy with SwipedOn. Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

One recommendation hower would be be, it would be handy if the administrator could alter sign in/out times of staff as some staff forget to sign in and out at they leave the building.

One dislike is that SwipedOn signs people out when you mark them as "safe" in an evacuation. In school, staff go to their own classrooms and in their own doors so they cant pass through reception and sign back in as they would in any other building. It's quite time consuming to sit and sign in each member of staff and to remember which staff were in school is a little risky. Review collected by and hosted on G2.com.

Recommendations to others considering Sign In Solutions:

You will not regret it, it takes pressures off reception staff (evacuation and archiving) you can focus on the more important things. Visitors love it and you can design it to match your reception (colour, branding, logo) Review collected by and hosted on G2.com.

What problems is Sign In Solutions solving and how is that benefiting you?

We are a school so safeguarding is paramount. We are able to see who is in school at a quick glance and the photograph feature is amazing! We also no longer have to archive old records which takes up space.

Before SwipedOn we would have to take two seperate folders to the assembly point (visitor and staff) this eliminates that and the iPad is lightweight and far easier to handle. It has also improved out evacuation time as we can identify visitors by their face picture. Review collected by and hosted on G2.com.

MT

Mia T.

Small-Business (50 or fewer emp.)

3/6/2020

"Love this product"

3.5/5

What do you like best about Sign In Solutions?

Easy to use and set up. THe customer service has been excellent. Response time to questions is very quick. Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

I haven't really found anything that I dislike yet but I have only been using it for a few months, Review collected by and hosted on G2.com.

Response from Arni Mapili, MBA of Sign In Solutions

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Thank you so much for taking time to put together this feedback Mia! We're thrilled to hear that your company has benefited from the flexibility and configurability of the Traction Guest platform! On the other hand, we do recognize that the flexibility can add complexity -- that said, our support team remains ready and more than happy to help any way we can. Any time you have any support needs come up again, any questions, or any product suggestions, please don't hesitate to contact us via support@tractionguest.com!

AA

Verified User in Apparel & Fashion

Enterprise (> 1000 emp.)

7/19/2021

"SwipedOn Meets the needs ..."

5/5

What do you like best about Sign In Solutions?

The best part of the SwipedOn platform is that it is easy to use and manage. The front desk is able to support most of the day-to-day operations on this console. We find the interface very intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

Nothing stands out as a dislike. I think the platform is evolving and new features could meet some of the new requirements for the hybrid work environment. Review collected by and hosted on G2.com.

AA

Verified User in Architecture & Planning

Mid-Market (51-1000 emp.)

1/29/2021

"Average"

3/5

What do you like best about Sign In Solutions?

user friendly and quick response from support team. Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

My experience is good so far. But I experience issues time to time that create interruption. For instance, some time App stop pulling host lists, in the host search box. Changing the theme fixes that issue but that seems like bug as it has happened 3 times. Also watch list marching does not work properly. I have ticket open for that issue.

The webpage auto refresh takes a minute to load. So to assign a badge to multiple visitors takes longer, as you need to refresh the page manually for each sign in.

The system bugs I mentioned above.

The search function on guestbook is not capable of searching all form fields . For example, I have a form field name Vehicle plate number but i can't search it on the guest book. Review collected by and hosted on G2.com.

Recommendations to others considering Sign In Solutions:

Definitely good product. Just need to make sure what are you looking for and if Traction has the capability to offer that. Review collected by and hosted on G2.com.

What problems is Sign In Solutions solving and how is that benefiting you?

Paper less sign in

Guest information is accessible from any system, easy to search people and badge numbers

Slack and email notification

Easy to track lost cards

Having guest photo confirms their identity

using traction for staff, guest and workers for covid screening questions Review collected by and hosted on G2.com.

RC

Roxanne C.

Administrative Assistant

Enterprise (> 1000 emp.)

6/14/2021

"Review on Traction Guest issue"

4.5/5

What do you like best about Sign In Solutions?

The email notifications of guests that sign in as non-US Review collected by and hosted on G2.com.

What do you dislike about Sign In Solutions?

Slow to refresh. If there is an issue with sign-in, the guest is usually out the door before it refreshes to show the problem. Review collected by and hosted on G2.com.

Response from Arni Mapili, MBA of Sign In Solutions

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Thanks for the feedback Roxanne! We've built many features and functionalities available for companies with strict citizenship/nationality requirements including ITAR regulations, and it's great to hear that your company has benefited! We have released some new app versions and updates meant to address latency, but if you continue to experience issues with connectivity, reach out to us at support@tractionguest.com and we can help with identifying root cause and with troubleshooting!