[ Siena AI Reviews ](https://www.g2.com/products/siena-ai/reviews) [ Siena AI Reviews ](https://www.g2.com/products/siena-ai/reviews) # Siena AI Features ##### ## Platform (6) Multilingualism Can support effective translation for a wide variety of languages, even uncommon ones. Quality Quality control is performed by post-editing or by using a glossary. Real-Time Translation support is provided with near real-time responses during customer engagement. Artificial Intelligence Uses machine translation technologies to provide translation support. Self-Improving Continuously refines and improves translation support methods. Volume The translation engine is able to provide translation support to a large volume of translation requests. Show More ##### ## Channel (4) Security All messages are either immediately deleted, or held in a secure location following regulations. Omnichannel Provides translation across all support channels like chat, ticketing, email, etc. Privacy Communication security meets HIPAA, GDPR, and CCPA regulatory standards. Anonymity Customer's anonymity is maintained. Show More ##### ## Customer Support (4) Text Is able to process inquiries submitted by text data from live chat, email, or SMS Speech Comprehends human speech and can transcribe it to text for processing Knowledge Base The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Show More ##### ## Automation (4) Ticket Resolution The platform is able to automatically determine how to resolve help tickets without assistance by human agents Customization The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence Intelligent Routing When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Show More ##### ## Artificial Intelligence (4) Learning The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses Language Multilingual capabilities allow the AI to process inquiries from many languages Conversational AI The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Generative AI (3) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text-to-Speech Simulates human-like speech from text inputs. Show More ##### ## Additional Functionality (50) Workflow Management Create, design and manage workflows for repetitive tasks Interaction Tracking Track interaction history by documenting conversations for contacts Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Single Sign On Allow users to access multiple services after entering their login credentials once Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Real-Time Analytics Analyze and gain insights into data in real-time Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Client Portal Private online space that lets businesses securely share documents and provide information access to clients Inventory Management Track and manage inventory levels to maintain proper supply Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Configurable Workflow Configure existing workflows to meet your organization's needs Customer History Access previous interactions or concerns to maintain customer relationships Surveys & Feedback Gauge satisfaction and receive information for improvement and success Support Ticket Management Allow customers/users to submit support queries and service requests Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Widgets An extended application or connector that enables users to perform additional services with their current set of tools Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Chatbot AI-based platform which conducts a conversation via auditory or textual methods Email Templates Pre-made examples and templates for emails Activity Tracking Track and document all activities across devices, networks, and other systems Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Real-Time Data Receive data and information in real time API Application programming interface that allows for integration with other systems/databases Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Website Integration Seamlessly integrates with 3rd party websites Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Queue Management Monitor wait time and abandonment for incoming requests that have not been routed SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Chat/Messaging Communicate using direct chat or messages within the system Live Chat Ability to chat online in real time AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Reports Alter the layout and content of reports Email Management Manage, store and organize emails within the system or via third-party apps Customizable Branding Add customized logos and colors to align with company branding Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Access Controls/Permissions Define levels of authorization for access to specific files or systems Customizable Forms Customize contracts and forms to collect specific information Customer Communication Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Third-Party Integrations Set up connections to third-party platforms to improve business processes Customizable Fields Customize data fields to support various needs and use cases Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Application Management Track, manage and store the applications of potential future members, customers or candidates Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Show More ## Top-Rated Alternatives [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,567) ](https://www.g2.com/products/talkdesk/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,900) ](https://www.g2.com/products/fin/reviews) [ ![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg "Gladly") Gladly 4.7/5(1,113) ](https://www.g2.com/products/gladly/reviews) [ View All Alternatives ](https://www.g2.com/products/siena-ai/competitors/alternatives) Siena AI Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,567) [ Compare Now ](https://www.g2.com/compare/siena-ai-vs-talkdesk) ##### Categories on G2 [ Customer Service Automation ](https://www.g2.com/categories/customer-service-automation)[ Multilingual Customer Support ](https://www.g2.com/categories/multilingual-customer-support) ##### Explore More [ Which pharmacy management systems are most trusted by pharmacy directors based on user reviews? ](https://www.g2.com/discussions/which-pharmacy-management-systems-are-most-trusted-by-pharmacy-directors-based-on-user-reviews)[ Which handwritten notes platforms have strong reliability records based on reviews from education and professional services teams? ](https://www.g2.com/discussions/which-handwritten-notes-platforms-have-strong-reliability-records-based-on-reviews-from-education-and-professional-services-teams)[ Which PLM software keeps bill of materials accurate across multiple design revisions without engineers having to manually reconcile changes? ](https://www.g2.com/discussions/which-plm-software-keeps-the-bill-of-materials-accurate-across-multiple-design-revisions-without-engineers-having-to-manually-reconcile-changes%20) [ best customer success software ](https://www.g2.com/discussions/i-need-help-finding-the-best-customer-success-software-advice-needed)[ What are the key challenges in implementing UKG systems and how do consulting partners help teams streamline the process? ](https://www.g2.com/discussions/what-are-the-key-challenges-in-implementing-ukg-systems-and-how-do-consulting-partners-help-teams-streamline-the-process)[ Pros and Cons Details ](https://www.g2.com/products/siena-ai/reviews?qs=pros-and-cons) Show More [ Which pharmacy management systems are most trusted by pharmacy directors based on user reviews? ](https://www.g2.com/discussions/which-pharmacy-management-systems-are-most-trusted-by-pharmacy-directors-based-on-user-reviews)[ Which handwritten notes platforms have strong reliability records based on reviews from education and professional services teams? ](https://www.g2.com/discussions/which-handwritten-notes-platforms-have-strong-reliability-records-based-on-reviews-from-education-and-professional-services-teams)[ Which PLM software keeps bill of materials accurate across multiple design revisions without engineers having to manually reconcile changes? ](https://www.g2.com/discussions/which-plm-software-keeps-the-bill-of-materials-accurate-across-multiple-design-revisions-without-engineers-having-to-manually-reconcile-changes%20) [ best customer success software ](https://www.g2.com/discussions/i-need-help-finding-the-best-customer-success-software-advice-needed)[ What are the key challenges in implementing UKG systems and how do consulting partners help teams streamline the process? ](https://www.g2.com/discussions/what-are-the-key-challenges-in-implementing-ukg-systems-and-how-do-consulting-partners-help-teams-streamline-the-process)[ Pros and Cons Details ](https://www.g2.com/products/siena-ai/reviews?qs=pros-and-cons)