We are in the early phases of Siena however we can already see the potential of Siena being integrated with our Customer Success strategy. The fact that Siena can make suggestions based on the inquiries we receive. It has a straightforward user dashboard which allows every CS Team member to contribute to building out Siena. The fact that i have been able to speak to anyone within the company shows that we've gotten in a great time because the support is unmatched. Full communication channel with the entire Siena team, dedicated account Manager in Mike who has weekly calls with me and even works on automations for us based on the trends within our company. The list is endless. Review collected by and hosted on G2.com.

Siena, like any AI integration, requires effort and time. It is something we are learning as we go. It is very much like training a new employee however the great thing about is that its learning capabilities compound over time which makes it so efficient and significant. Review collected by and hosted on G2.com.

Siena has significantly reduced the workload of our CX team. Our response time is the best in the history of the company and the features of the persona if the AI is very impressive. The onboarding experience was smooth and very personal to the needs of Windmill. The dashboard is intuitive and I love how Siena gives suggestions to automations that you do not have yet. Review collected by and hosted on G2.com.

Like any AI, there are at (infrequent) times wrong or irrelevant responses that can be confusing to customers. Agents are typically able to address these issues quickly with the customer and we can address on the back end with Siena. Review collected by and hosted on G2.com.

Siena has had a huge positive impact on our team workload. Within the first couple of weeks Siena was impacting 20-30% of our total customer service tickets, and by now is up around 60%

We've recieved mulitple customer compliments for the speed and thoughtfulness of Siena's responses from customers directly. Review collected by and hosted on G2.com.

I would love to see more complex analytics and insights built into the Siena dashboard, including the ability to upload knowledge-base-type documents to educate Siena as policies and procedures change. Review collected by and hosted on G2.com.

I really appreciate Siena AI's intuitive interface and robust features, making it a seamless and efficient tool for our CX needs Review collected by and hosted on G2.com.

Nothing so far. The Siena support team has been great and has been helping us set up everything along the way Review collected by and hosted on G2.com.

The Siena Leadership team is very open and responsive to all new ideas and paths to create a world renound customer experience. Review collected by and hosted on G2.com.

Communication around bug fixes and product launches. I think every company lacks in this area. We can all do better in terms of business and org communcations. Review collected by and hosted on G2.com.

Siena's ability to adjust our macros to provide customers with personalized and personable responses has been amazing. Review collected by and hosted on G2.com.

I wish I could adjust Siena's response time to be a bit longer, maybe 15-20 minutes, to make it seems more like it came from an agent than a bot. Review collected by and hosted on G2.com.

Responses are accurate, response time is signifcantly reduces, amazing support. Review collected by and hosted on G2.com.

Sometimes hallucinations are caught in responses but tweeks are made and the system llearns quickly. Review collected by and hosted on G2.com.

Siena's precise chat handling has significantly reduced our workload and made both us and our customers happy. Review collected by and hosted on G2.com.

Nothing much so far. I think its working very well. Review collected by and hosted on G2.com.