--- title: Siena AI Reviews meta_title: 'Siena AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 28 reviews by the users' company size, role or industry to find out how Siena AI works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 28 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Siena AI Reviews **Vendor:** Siena Labs **Category:** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) **Average Rating:** 4.8/5.0 **Total Reviews:** 28 ## About Siena AI Siena is the leading omnichannel Empathic AI Agent to automate CX with zero human supervision. By seamlessly integrating with your help desk and learning from your existing knowledge sources and processes, Siena delivers AI-powered human-like support in your brand's authentic voice across all communication channels at scale. Trusted by innovative brands like HexClad, Thrive Causemetics and EightSleep, Siena transforms customer experience into a competitive advantage. Whether it’s handling high-volume inquiries or integrating seamlessly with your tech stack, Siena empowers teams to focus on what matters most: building lasting customer relationships. ## Siena AI Pros & Cons **What users like:** - Users appreciate the **automation capabilities** of Siena AI, enhancing efficiency and customer support without needing engineers. (3 reviews) - Users value the **collaborative support** of Siena AI, appreciating their responsiveness and openness to feedback for customization. (3 reviews) - Users appreciate Siena AI's **customizability and user-friendliness** , enabling seamless support and automation for diverse needs. (3 reviews) - Users highlight Siena AI's **constant feature upgrades** and responsive support, ensuring a highly customizable experience. (2 reviews) - Users value Siena AI's **high level of customization** and responsive support, enhancing their experience and automation capabilities. (2 reviews) - Users value the **efficiency** of Siena AI, streamlining automations and allowing agents to focus on important inquiries. (2 reviews) - Learning (2 reviews) - Time Saving (2 reviews) - AI Technology (1 reviews) - Analytics (1 reviews) **What users dislike:** - Users experience **routing issues** with Siena AI, leading to unresolved queries and confusion in interactions. (3 reviews) - Users experience **poor service** with Siena AI as it fails to escalate issues promptly or resolve queries effectively. (2 reviews) - Users find the **learning curve steep** , but support from the team aids in mastering Siena AI. (1 reviews) - Users report **inconsistent AI capabilities** in Siena AI, but appreciate the team's prompt support in resolving problems. (1 reviews) - Users find the **limited features** of Siena AI lead to repetitive suggestions, often duplicating existing options. (1 reviews) - Long Delays (1 reviews) - Messaging Issues (1 reviews) - Technical Issues (1 reviews) - Users face **usability issues** with Siena AI, including confusion from irrelevant responses and repetitive suggestions. (1 reviews) ## Siena AI Reviews ### 1. SIena x Ava Estell **Rating:** 4.0/5.0 stars **Reviewed by:** Jezreel A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Siena AI?** We are in the early phases of Siena however we can already see the potential of Siena being integrated with our Customer Success strategy. The fact that Siena can make suggestions based on the inquiries we receive. It has a straightforward user dashboard which allows every CS Team member to contribute to building out Siena. The fact that i have been able to speak to anyone within the company shows that we've gotten in a great time because the support is unmatched. Full communication channel with the entire Siena team, dedicated account Manager in Mike who has weekly calls with me and even works on automations for us based on the trends within our company. The list is endless. **What do you dislike about Siena AI?** Siena, like any AI integration, requires effort and time. It is something we are learning as we go. It is very much like training a new employee however the great thing about is that its learning capabilities compound over time which makes it so efficient and significant. **What problems is Siena AI solving and how is that benefiting you?** It is currently solving our issues regarding repertitive inquiries by our customers. This greatly reduces the workload of our live agents which can then tend to how we can improve certain customer experiences as well as focus on KPI's regarding sales. - [View Siena AI pricing details and edition comparison](https://www.g2.com/products/siena-ai/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A26%3A55+-0500&secure%5Bsession_id%5D=b7341140-483c-49cf-b25f-b2ce78eaf142&secure%5Btoken%5D=9893fc9dcf0e4d3b06e1c9df27b13be75936e2d9e1cd0feef58160714320c27d&format=llm_user) ## Siena AI Features **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions ## Top Siena AI Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - 4.7/5.0 (1,088 reviews)