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5. [Shutterstock](https://www.g2.com/products/shutterstock-shutterstock/reviews)
6. [Shutterstock Claims vs Evidence](https://www.g2.com/products/shutterstock-shutterstock/claims-vs-evidence)

# Shutterstock Claims vs Evidence

G2 compares Shutterstock marketing claims from the sources linked below with real user reviews, then assesses how strongly the review evidence supports each claim.

Last updated Oct 5, 2026

## Claim: “Flexible credits, parallel generations, and no seat restrictions.”

Disputed by reviews.

Relevant reviewers describe the credit system as rigid and request more flexibility, contradicting that portion of the claim. The reviews do not meaningfully address parallel generations or seat restrictions.

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“the licensing structure and credit system can sometimes feel a bit rigid”

[Read Full Review](https://www.g2.com/products/shutterstock-shutterstock/reviews/11796098)
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“A more flexible credit system or better bundles would make a big difference.”

[Read Full Review](https://www.g2.com/products/shutterstock-shutterstock/reviews/11780468)

Source: [https://www.shutterstock.com/business](https://www.shutterstock.com/business)

## Claim: “A real team, from onboarding through day-to-day.”

Mixed support from reviews.

Reviewers are split, with some describing easy onboarding and a great customer support team while others report unresponsive or unhelpful customer service.

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“the initial setup was so easy.”

[Read Full Review](https://www.g2.com/products/shutterstock-shutterstock/reviews/12626767)
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“They also have a great customer support team.”

[Read Full Review](https://www.g2.com/products/shutterstock-shutterstock/reviews/11679209)
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“Major issue found in customer service and they are not so responsive.”

[Read Full Review](https://www.g2.com/products/shutterstock-shutterstock/reviews/11729359)
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“Many find customer service unhelpful”

[Read Full Review](https://www.g2.com/products/shutterstock-shutterstock/reviews/11491245)

Source: [https://www.shutterstock.com/business](https://www.shutterstock.com/business)