Integrating Shufti into our workflow has been a transformative experience for our KYC and identity verification processes. The platform excels at automating complex tasks such as document verification and facial recognition, which has drastically reduced our manual workload. This automation not only accelerates customer onboarding but also significantly mitigates the risk of human error, ensuring a seamless experience for our users. Review collected by and hosted on G2.com.

One suggestion for improvement would be to enhance the responsiveness of the support team. We have found that response times on Teams or LiveChat can be a bit slow during urgent situations where immediate assistance is critical. Review collected by and hosted on G2.com.

I love the quick response of the technical support team at Shufti, and the availability of APIs compatible with various systems like Flutter. I also find the control panel easy to use and it contains all the features we need. The initial setup was very easy due to the clarity of the technical documentation. Review collected by and hosted on G2.com.

There are no negatives to share at the moment. Review collected by and hosted on G2.com.

Shufti offers flexible pricing, making it suitable for both startups and larger businesses. The platform is user-friendly, provides excellent customer support, and delivers comprehensive screening results that make KYC and compliance checks efficient and reliable. Review collected by and hosted on G2.com.

I would appreciate more advanced customization and reporting options for complex compliance workflows. However, this has not significantly affected our overall positive experience with the platform. Review collected by and hosted on G2.com.

I use Shufti for eKYC, IDV, and AML. It helps us detect AI, edited, and fake docs for IDV, and gives us DB matching services for eKYC and AML sanctions list checks. What I like most is their adaptability and accuracy. Pretty much everything works for me. The frame by frame analysis for IDV, the comprehensive reporting for all the reports, and in particular the eKYC configurability work really well. The initial setup was easy to do. Review collected by and hosted on G2.com.

{"Sometimes it will over correct and detect some real IDs under shadow as edited or unclear, but that's a tradeoff I think for accuracy during actual edits. Low light, sometimes."} Review collected by and hosted on G2.com.

I use Shufti for our KYC and Identity Verification process at eMYAA. I appreciate how it significantly reduces manual efforts with its automation of services like document verification and facial recognition, making customer onboarding faster and minimizing human error. I like the ease of integration and the well-structured API documentation, which allowed us to integrate quickly. The speed and accuracy of the verification process are critical for us—faster verification reduces waiting time for users, while accuracy ensures strong compliance and reduces the risk of fraud. The initial setup was quite straightforward which made integration easy for our team. Review collected by and hosted on G2.com.

Nothing in particular Review collected by and hosted on G2.com.

We've been very satisfied with Shufti Pro's service and support. Their platform is reliable, easy to integrate, and the team has been responsive and helpful whenever assistance was needed. Overall, it's been a positive experience working with them, and we appreciate their professionalism and commitment to customer success. Review collected by and hosted on G2.com.

Nothing to note for now, the experience to date is positive Review collected by and hosted on G2.com.

ShuftiPro provides high-quality KYC/AML verification services, which both we and our clients have been using for several years. We are very satisfied with the reliability, efficiency, and overall quality of the services provided. Review collected by and hosted on G2.com.

The main issue is some lack of flexibility when onboarding new clients. We recommended ShuftiPro to one of our clients, but they were unable to agree on the pricing terms because a very large initial account deposit was required. More flexible pricing or lower initial deposit options could make it easier to attract new clients. Review collected by and hosted on G2.com.

I use Shufti for AML screening, ID document verification, and liveness verification, and I find the platform's layout very nice and straightforward. It's very easy for me to quickly start using it and perform my AML screening. I appreciate being able to easily tailor my questionnaire to fit my firm's compliance policies and workflow. The client service team is really responsive, with super-fast email replies, which is very helpful. Shufti offered a good price while still providing very good services. The initial setup went fast with a test account provided and training that explained the functions clearly. Review collected by and hosted on G2.com.

I was using their testing account at the beginning, but I found their testing account is totally separate from the production environment, which makes me need to re-screen previous cases in the production account again as there's no way to migrate the data from the testing account to the production account. Review collected by and hosted on G2.com.

I use Shufti for onboarding LP's into our funds and I find the price to be good. It's simple and efficient, which I appreciate. I also think Shufti has a really good client success team. The initial setup was smooth, and although it took some time to understand how it works, overall everything works well. I like that it can plug into our own systems seamlessly. Review collected by and hosted on G2.com.

The false positives. Review collected by and hosted on G2.com.

We use Shufti primarily for KYC/KYB and compliance-driven onboarding flows in a regulated fintech env. What I appreciate most is the flexibility of their journeys and the overall API structure.

From a product standpoint, it lets us build and maintain our own onboarding logic on our platform, while triggering Shufti verification journeys only when needed. That separation matters to us: we don’t want a black-box onboarding tool; we want control over sequencing and our compliance logic. Shufti supports that approach.

The coverage (individual and business verification), the ability to configure flows, and the relatively straightforward integration have made it a practical fit for a regulated setup. It works best when you already know what you want to build and need a verification provider that plugs into your architecture rather than dictating it. Review collected by and hosted on G2.com.

Like most compliance tools, it’s powerful,but that also means you need clarity and strong internal alignment before you implement it. It isn’t a plug-and-play solution where everything is automatically structured for you. You have to define your own flows, edge cases and operational handling upfront.

From a UX and configuration standpoint, a few areas could be more intuitive, particularly when you’re coordinating across product, tech, and compliance teams. Some configuration choices aren’t immediately clear unless you’ve spent time digging through the documentation.

That said, most of the friction we’ve run into feels typical for regulated fintech environments rather than something specific to Shufti. To me, it’s more a reflection of the complexity of the space than a true product flaw. Review collected by and hosted on G2.com.